Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10219619February 28, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE HEATER BLOWER BLOWS VERY COLD AIR ON PASSENGER SIDE. VERY POOR DEFROSTING ON WINDSHIELD EVEN WITH THE TEMPERATURE SETTING ON MAX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219626February 28, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
ON 2/28/08 I WAS AT THE BANK ABOUT 1/4 OF A MILE FROM HOME AND WAS ON MY WAY HOME THERE I HEARD ALOUD BANG UNDER MY JEEP. WHEN I GOT HOME THERE WAS FLUID COMING OUT FROM THE RADIATOR AREA. MY FIANCEE LOOKED AT IT AND THE HOUSING AROUND THE RADIATOR IS ALL BROKE, THERE IS PIECES OF PLASTIC STUCK IN THE RADIATOR AND THE FAN IS BROKEN AND AT THE BOTTOM OF THE RADIATOR THERE IS A PUNCTURED HOLE IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219270February 27, 2008
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 2-30 MPH, THE STEERING WHEEL MADE A GRINDING NOISE WHEN IT WAS TURNED. THERE WAS A LOSS OF POWER STEERING FLUID AND MANEUVERABILITY. WHEN FLUID WAS ADDED TO THE VEHICLE, THE POWER STEERING AND GRINDING NOISE RETURNED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE POWER STEERING HIGH PRESSURE HOSE FAILED. THE HIGH PRESSURE HOSE WAS REPLACED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 55,000 AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218765February 21, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING PUMP HAS FAILED FOR THE 4TH TIME IN LAST YEAR. HAVE NOW LEARNED THIS IS A KNOWN PROBLEM BY CHRYSLER AND IS DUE TO POOR DESIGN THAT HAS THE POWER STEERING PUMP DRIVING AN AUXILIARY COOLING FAN. RESULTS IN LOSS OF POWER STEERING AND EXTREMELY REDUCED DRIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217898February 13, 2008
VISIBILITY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217730February 11, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND WITH 44,500 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. IN ADDITION TO THE FOGGING THERE IS A LEAK OF ANTIFREEZE, HAZARDOUS MATERIAL, COMING INTO THE VEHICLE DRIVER AND PASSENGER AREAS, DUE TO DEFECTIVE HEATER CORE. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AND A NEW HEATER CORE AT A COST OF APPROXIMATELY $1,700 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS/OVERLANDS WITH DUAL ZONE VENTILATION SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217536February 9, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED 2 YEARS AGO, AND 6 MONTHS AGO, THE PASSENGER SIDE BLEND DOOR ACTUATOR DIED AS WELL AS BROKE THE BLEND DOOR ITSELF UPON INSPECTION. THIS IS A PROBLEM AS IT TAKES REMOVAL OF THE ENTIRE DASHBOARD, DRAINING AND REFILLING THE AC SYSTEM AND DRAINING AND REFILLING THE ANTIFREEZE. I SPENT GREATER THAN 10 HOURS WORKING ON THE PROBLEM. THIS IS NOT JUST AN ISOLATED INCIDENT AS THERE ARE ENTIRE WEBSITES SET UP TO HELP FIX THE PROBLEM (HTTP://WWW.WJJEEPS.COM/HVAC_SUB_ASSEMBLY.HTM). THERE ARE NUMEROUS MESSAGE BOARDS RELATING THIS PROBLEM, AND EVEN A COMPANY WHO SELLS A METAL REPLACEMENT TO THE PLASTIC PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217094February 6, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND AIR DOORS BROKEN. BLOW COLD AIR ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217050February 5, 2008
STEERING:COLUMN
WHEN STEERING WHEEL IS TURNED IN EITHER DIRECTION IT MAKES A LOUD GROANING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216825February 3, 2008
VEHICLE SPEED CONTROL
I WAS COMING UPON A 4-WAY INTERSECTION WITH ONE CAR IN FRONT OF ME AT THE TRAFFIC LIGHT WHEN MY 2002 JEEP GRAND CHEROKEE ACCELERATED AT A GREAT RATE OF SPEED AS I TOUCHED THE BRAKE GOING ABOUT 5 MILES PER HOUR. I PLOWED INTO THE 2008 CHEVROLET PUSHING IT INTO THE INTERSECTION. TO AVOID HITTING IT AGAIN, I TURNED THE WHEEL HARD TO THE RIGHT AS THERE WERE 2 LANES OF TRAFFIC WAITING FOR THE TRAFFIC LIGHT TO TURN GREEN. I WAS TOLD I WENT AROUND THE CORNER ON 2 WHEELS, AGAIN AT A GREAT RATE OF SPEED, JUST BARELY TOUCHING ONE CAR AND TEARING THE FRONT END OFF OF A 2000 HONDA VAN. THERE WERE A TOTAL OF 4 CARS IN THE ACCIDENT, 3 OF WHICH WERE TOTALED, AND A TOTAL OF 10 PEOPLE IN THESE CARS. I AM SO LUCKY THAT NO ONE WAS KILLED AT THE RATE OF SPEED MY VEHICLE WAS TRAVELING, ALL BECAUSE MY JEEP WAS LIKE IT WAS SHOT OUT OF A CANNON BY ITSELF. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10216778February 2, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE BLEND DOOR ON MY JEEP GRAND CHEROKEE STOPPED WORKING ALL OF A SUDDEN AND NOW I NEED TO REPLACE THEM WHICH IS GOING TO COST HUNDREDS OF DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216636January 31, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAULTY WINDOW REGULATORS IN 2002 GRAND JEEP CHEROKEE. CHRYSLER PAID FOR THE SECOND WINDOW BUT REFUSES TO PAY FOR THE FIRST ONE AFTER RECEIPT WAS REQUESTED AND PROVIDED. VERY COMMON PROBLEM WITH THIS MODEL ACCORDING TO THE DEALER BUT CHRYSLER HAS REFUSED TO ISSUE A RECALL. WINDOW DROPS DOWN AND CREATES A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216466January 30, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
PROBLEM STARTED RIGHT AFTER I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED IN OCT 2006. PASSENGER SIDE HEAT VENTS STARTED BLOWING REALLY COLD AIR. TOOK IT TO A MECHANIC..HE SAID THE BLEND DOORS WERE BAD. IT WAS NOT COVERED UNDER WARRANTY. WELL I GOT THE DEALERSHIP I BOUGHT THE JEEP FROM TO PAY FOR IT WHICH WAS AROUND $900. WELL THEN IN JAN 2008 MY HEAT STARTED TURNING ON AND OFF BY ITSELF. FINALLY YESTERDAY 1/30/08 MY HEAT JUST STOPPED WORKING. I CALLED MY WARRANTY PROVIDER..OF COURSE THIS IS NOT COVERED. I CALLED JEEP DEALERSHIP SAID IT WILL COST $1200 TO FIX THE EVERYTHING. IT IS -24 DEGREES OUTSIDE AND MY WINDOW KEEPS FOGGING UP THEN FREEZING..A TOTAL SAFETY ISSUE. I DO NOT HAVE THIS TYPE OF MONEY TO FIX IT. I HAVE CALLED CHRYSLER AND I DID NOT GET ANYWHERE WITH THEM. SAME VOICE RECORDED MESSAGE. I HAVE LOOKED OVER AND OVER TO SEE IF THIS PROBLEM WITH THE HEAT WAS COMMON AND IT IS REALLY COMMON FOR 2002 JGC LIMITED. SOMEONE NEEDS TO DO SOMETHING. THIS IS TOTALLY UNCALLED FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216497January 30, 2008
VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO STOP AT A TRAFFIC LIGHT, MY 2002 JEEP GRAND CHEROKEE LIMITED BEGAN UNINTENTIONALLY ACCELERATING. I WAS FORCED TO USE BOTH FEET TO HOLD THE BRAKE DOWN BUT THE JEEP CONTINUED TO SURGE UNTIL I STRUCK A TRUCK IN MY LANE. MY CAR WAS DAMAGED AND SENT TO A COLLISION SHOP FOR REPAIR. THEY ARE ATTEMPTING TO CHECK THE REASON FOR THIS UNINTENDED ACCELERATION. IT APPEARS IT MAY BE ASSOCIATED WITH A FAULTY CRUISE CONTROL MALFUNCTION BUT WE ARE NOT SURE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10216338January 28, 2008
VEHICLE SPEED CONTROL
MY WIFE AND I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAS ABOUT 79K MILES. THE VEHICLE HAS BEEN VERY GOOD TO US DURING THIS TIME AND WAS IN MINT CONDITION UNTIL FRIDAY NIGHT. FRIDAY NIGHT I WENT OUT TO DO SOME ERRANDS WHEN I APPROACHED AN INTERSECTION HERE IN MY TOWN OF WEBSTER. THE LIGHT WAS RED AND ONE CAR WAS IN FRONT OF ME. I STARTED TO SLOW DOWN WHEN THE CAR ACCELERATED UNCONTROLLABLY WHERE I COULD NOT STOP. I SMASHED INTO THE CAR IN FRONT OF ME AND SO THAT I DID NOT HIT HIM AGAIN, I TURNED RIGHT AT THIS FOUR WAY INTERSECTION AND THERE WERE TWO LANES OF TRAFFIC WAITING FOR THE LIGHT TO TURN GREEN. I TURNED THE STEERING WHEEL SO HARD THAT I WAS NOW ON 2 WHEELS TRYING TO AVOID HITTING ANY OF THE CARS AS WELL. I GRAZED ONE CAR, BUT TORE THE FRONT END OF A HONDA VAN OFF BEFORE MY JEEP CAME TO A HALT ACROSS THE STREET. THIS ALL HAPPENED IN 3-5 SECONDS. BY THE WILL OF GOD I DID NOT KILL ANYONE OR SERIOUSLY HURT ANYONE, AS I WAS VERY LUCKY. MOST PEOPLE, 10 IN ALL IN THE FOUR VEHICLES, I AM SURE HAVE ACHES AND PAINS LIKE I DO TODAY. IF I WOULD HAVE HIT ANY CAR BROADSIDE, I WOULD HAVE KILLED I DON'T KNOW HOW MANY. DAMAGE DONE, I WOULD SAY THAT 3 OF THE 4 CARS ARE TOTALED. I FOUND THROUGH MY SON THAT THIS HAS BEEN A COMMON OCCURRENCE WITH CHRYSLER AND THAT THERE HAVE NOT BEEN ANY RECALLS. PLEASE GO INTO GOOGLE AND TYPE IN "JEEP GRAND CHEROKEE ACCELERATING ON OWN" AND GO TO THE 4TH ONE DOWN AND LOOK AT ALL THE ACCIDENTS RELATED TO THIS SAME PROBLEM. ALSO MY SISTER IN VIRGINIA GAVE ME A NEWS STATION DOWN THERE THAT CARRIED A STORY ON THIS. AGAIN, GO INTO GOOGLE AND TYPE IN "10 ON YOUR SIDE JEEP SAFETY" AND SEE THEIR NEWS CLIP. I AM ASKING YOU WITH YOUR WIDE ARRAY OF CONTACTS TO GET THIS WORD OUT TO PEOPLE AS THESE ITEMS ARE VERY ISOLATED, BUT THE FACT STILL REMAINS THAT SOMEDAY THERE WILL BE AN ACCIDENT WHERE SEVERAL PEOPLE GET KILLED BECAUSE OF THIS DEFECT THAT CHRYSLER DOWN NOT DO ANYTHING ABOUT. THANKS FOR YOU TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10215594January 21, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
NO HEAT ON PASSENGER SIDE. RECIRCULATION DOES NOT WORK. BLOWER FAN INTERMITTENT. REPAIRS ARE TOO COSTLY...ESTIMATED TO BE $1,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215491January 20, 2008
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
RAISED HOOD TO HIGHEST POSITION TO CHECK OIL; WALKED AWAY TO GET RAG- HOOD CAME DOWN TO CLOSED POSITION. RAISED HOOD TO HIGH UP POSITION--WOULD NOT REMAIN OPEN. COULD HAVE CAUSED A SERIOUS INJURY IF I HAD NOT MOVED AWAY. *TR HAVE NOT NOTIFIED THE DEALER YET, POSTED A CAUTION NOTE ON THE DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215494January 20, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
DEFROSTER / DEFOGGER FAILED TO PRODUCE WARM AIR RESULTING IN RESTRICTED VISIBILITY. DEALER HAD TO REPLACE THE "BLEND DOORS" WITHIN THE DEFROST / HEATER SYSTEM. COST OF REPAIRS WAS $1100+. VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215389January 18, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE VEHICLE IS IDLING FOR 10 MINUTES OR MORE, THE TEMPERATURE GAUGE DIAL WOULD MOVE TO THE HOT SIDE. THE CONTACT TURNED OFF THE VEHICLE FOR THIRTY MINUTES. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE IS 105,411. UPDATED 02/14/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215095January 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATING/AC NON-FUNCTIONING. BLOWS ONLY COLD AIR. JEEP GRAND CHEROKEE 2002. STARTED @ 75,000 MI WITH ONLY COLD AIR ON PASSENGER SIDE, 1 YEAR LATER ONLY COLD AIR BOTH SIDES. JEEP DEALER WANTS $1200 TO REPLACE A "BLEND DOOR" BEHIND THE GLOVE COMPARTMENT. MANY OTHER JEEP OWNERS WITH SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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