Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10806177November 23, 2015
SERVICE BRAKES, ENGINE, STEERING
REPLACED TIPM 15 MONTHS AGO. TODAY, TURNING INTO PARKING LOT CAR STALL. LOST ALL POWER STEERING, NO BRAKES, NO ENGINE. HAD TO RESTART WHILE COASTING. DECELERATING AT 45 MPH MAKING A LEFT TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794809November 19, 2015
ELECTRICAL SYSTEM, ENGINE
THE ENGINE SHUTS OFF RANDOMLY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794592November 18, 2015
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE SHUT OFF WHILE DECELERATING FROM 40MPH AT APROX. 15MPH WHILE COMING TO A STOP SIGN. THIS HAS HAPPENED AS RECENTLY AS LAST MONTH. ALL INSTRUMENTS, RADIO ETC. REMAINED POWERED. NO WARNING LIGHTS. DEALER CAN'T SEEM TO IDENTIFY ISSUE. PREVIOUS RECALL FOR FUEL RELAY WAS COMPLETED IN 2014. PREVIOUS NHTSA ID NUMBER: 10783730
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790672November 16, 2015
ENGINE
MY CAR WOULD NOT START ON A NUMBER OF OCCASIONS--THE STARTER WOULD MAKE NOISE BUT THE ENGINE WOULD NOT START. IT USUALLY STARTED ON THE SECOND OR THIRD TRY. I RECEIVED A RECALL NOTICE FOR DEFECTIVE TIPM UNIT BUT WAS TOLD THAT THE PART WAS NOT IN STOCK. WELL OVER A YEAR LATER, THE COMPANY STILL DOES NOT HAVE ANY IN STOCK. IN ADDITION, I HAVE EXPERIENCED MY HORN RANDOMLY DOING OFF (SOUNDS LIKE THE PANIC ALARM) EVEN THOUGH THE CAR WAS RUNNING AND IN MOTION. JEEP SHOULD BE MUCH MORE PROACTIVE ABOUT THIS AS AN STALLS DURING DRIVING AS A RESULT OF A TIPM DEFECT COULD CASE BODILY HARM TO THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789757November 11, 2015
ELECTRICAL SYSTEM, ENGINE
SINCE SAFETY RECALL P54 WAS APPLIED, MY VEHICLE HAS COMPLETELY DIED WHILE DRIVING ON 5 SEPARATE OCCASIONS 1 ON 19OCT, 2ON31OCT, AND 2ON7NOV. THE VEHICLE IS CURRENTLY AT SAM LEHMAN CHRYSLER JEEP DEALERSHIP IN PEORIA, IL. THEY CLAIM THAT I NEED NEW SOFTWARE AT MY EXPENSE TO ADDRESS THE VEHICLE SHUT DOWNS. ATTACHED TRANSCRIPT IS WITH CHRYSLER. THEY DO NOT APPEAR TO TAKE THIS SAFETY ISSUE VERY SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789772November 11, 2015
ELECTRICAL SYSTEM, ENGINE
VEHICLE HAS COMPLETELY SHUT DOWN WHILE DRIVING 5 TIMES IN THE RECENT PAST. 1X19 OCT; 2X31 OCT; 2X7NOV. THE VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING. THIS IS VERY DANGEROUS AS ALL POWER IS LOST FOR BREAKS, STEERING, AND OBVIOUSLY NO ACCELERATION. CHRYSLER SAFETY RECALL P54 HAS BEEN APPLIED PRIOR TO THESE ISSUES. DEALER AND CHRYSLER ARE CHARGING ME CUSTOMER (AT MY EXPENSE) TO FLASH NEW SOFTWARE FILES ON THE VEHICLE COMPUTERS. I SENSE THIS IS VERY LIKELY A MUCH BROADER SAFETY ISSUE AND AM HOPING OUR GOVERNMENT (NHTSA) OFFICIALS WILL INVESTIGATE BEFORE SOMEONE IS INJURED AS A RESULT OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789654November 10, 2015
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND CAUSED A LOSS OF BRAKING AND POWER STEERING ABILITY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789407November 9, 2015
FUEL/PROPULSION SYSTEM, STEERING
CAR STALLS WITH NO WARNING WHILE DRIVING. HAS HAPPENED TWICE. LOSE POWER STEERING. ABLE TO RE-START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789107November 8, 2015
ELECTRICAL SYSTEM
WHEN STOPPED TRYING TO START THE ENGINE, PUSH BUTTON STARTER WILL NOT START THE CAR. HAVE TO TURN THE SWITCH TO GET A RESTART. SOMETIMES TAKES SEVERAL TRIES. HAVE HAD ENGINE NOT CUT OFF WHEN BUTTON PUSHED. HAD TO REPEAT SEVERAL TIME TO GET ENGINE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788310November 4, 2015
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER, EXTERIOR LIGHTING
WE WERE DRIVING LAST SATURDAY, WE WERE DRIVING ONTO A BUSY MAIN STREET THE CAR WAS IN MOTION, ANOTHER MADE A ILLEGAL MOVE AND SWIREVED INTO OUR VEHICLE, WE HONKED BUT THE HORN WOULDN'T WORK. WE STOPPED THE VEHICLE. THE OTHER DRIVER APOLOGIZED WITH A WAVE OF THEIR HAND. WE STARTED TO DRIVE AGAIN, TRYING TO USE THE HORN WITH NO SUCCESS. ABOUT 15 LATER THE HORN STARTED TO SOUND. THE HORN HAS STOPPED AND STARTED. THIS VEHICLE HAS HAD NUMEROUS RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787426October 31, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TIPM FAILED CAUSING CAR TO STALL WHILE IN MOTION DURING RUSH HOUR TRAFFIC. POWER STEERING, POWER BRAKES ALSO FAILED. LASTLY, POWER DOOR LOCKS ALSO FAILED WITH ONE YEAR OLD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786873October 28, 2015
SERVICE BRAKES, ENGINE, STEERING
THE ENGINE SEEMED TO LOSE POWER AND THE POWER STEERING AND BREAKS LOST POWER AS WELL. WAS MERGING FROM THE HIGHWAY ON TO A MAIN STREET IN A CITY. THE VEHICLE WAS NEARLY INOPERABLE BUT I WAS ABLE TO STOP IT AND RESTART IT. BUT THE BRAKES AND STEERING WERE LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743245October 27, 2015
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR TOTALLY INTEGRATED POWER MODULE RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED ON OR ABOUT NOVEMBER 3, 2014 THE VEHICLE WOULD NOT START. IT APPEARED THE VEHICLE WAS NOT GETTING ANY FUEL TO THE ENGINE. THE CONSUMER CALLED THE DEALER AND THEY STATED THE PROBLEM SOUNDED AS IF THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS MALFUNCTIONING. THE CONSUMER WAS FINALLY ABLE TO GET THE VEHICLE STARTED AND DROVE TO THE DEALER. AN INSPECTION REVEALED THE (TIPM) DID INDEED NEED TO BE REPLACED. THE CONSUMER WAS QUOTED A PRICE OF 41100. THE VEHICLE WAS REPAIRED. HOWEVER, ON SATURDAY NOVEMBER 8, 2014, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE REPLACEMENT OF THE (TIPM). THE CONSUMER SENT IN RECALL # 14V530000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786352October 27, 2015
ELECTRICAL SYSTEM
CHRYSLER RECALL # P54 REGARDING TOTALLY INTEGRATED POWER MODULE WAS APPLIED TO MY VEHICLE. IT TOTALLY SHUT OFF WHILE DRIVING ON 3 SEPARATE OCCASIONS PRIOR TO THE SO CALLED "FIX" VIA P54. MY VEHICLE SHUT DOWN WHILE DRIVING HOME LAST NITE. EACH TIME THE VEHICLE HAS SHUT DOWN, IT HAS HAPPENED WHILST BREAKING AND COMING TO AN INTERSECTION. THIS WAS THE SAME AS LAST NITE IN WHICH THE VEHICLE SHUT OFF WHILE I WAS CORNERING THROUGH AN INTERSECTION. BATTERY IS FINE, FUEL IS FULL, I CHANGE THE OIL EVERY 4,000 MILES OR LESS AND ROTATE THE TIRES EVERY 6,000 MILES. THIS TIPM IS A REAL PROBLEM. SHUTTING A VEHICLE DOWN WHILE MOTORING IS EXTREMELY DANGEROUS. I SINCERELY HOPE THE NHTSA TAKES ACTION ON THIS BEFORE LIVES ARE LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786551October 27, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
10/10/2015 AT APPROXIMATELY 320 PM CDT, I WAS DRIVING I35 SOUTH BETWEEN DULUTH MN AND MINNEAPOLIS MN. SMOKE STARTED BILLOWING OUT OF THE HEADLINER, RH SIDE ABOVE THE WINDSHIELD/SUN VISOR. I PILLED TO THE SIDE OF THE ROAD, PULLED THE A PILLAR AND PULLED DOWN THE HEADLINER. FLAMES WERE PRESENT, I REACHED IN THINKING IT WAS A WIRE (IT WAS) SUSTAINED BURNS ON MY RIGHT HAND. GRABBED THE OWNERS MANUAL , LOCATED THE FUSE FOR COURTESY LIGHTS UNDER THE HOOD, PULLED THE 15 AMP FUSE (WHICH HAD NOT BLOWN). REMOVED THE SUN VISOR AND VANITY LIGHT, AND ASSOCIATED WIRING. FIRE WAS EXTINGUISHED AT THAT POINT. REMOVED THE VISOR AND WIRING, FOUND A BURNED CONNECTOR AND SMOLDERING WIRING. GRABBED A SIDE CUTTER AND TERMINATED THE WIRING TO THE LIGHTED VANITY LIGHT, AFTER REMOVING THE CENTER UPPER MAP LIGHT ASSEMBLY. I SUSTAINED MINOR BURNS RIGHT HAND (THREE FINGERS). VEHICLE WAS IN MOTION WHEN FIRE BROKE OUT SPEED 70 MPH. VEHICLE DAMAGE WAS INSPECTED BY DULUTH JEEP, DULUTH MN. DULUTH JEEP KEPT THE REMOVED PARTS. RECALL #36 WAS ACCOMPLISHED 11/2014 BY DULUTH JEEP.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10785785October 24, 2015
EXTERIOR LIGHTING
A FRIEND TOLD ME THAT I HAD A HEADLIGHT OUT. MY DASH WAS NOT SHOWING THAT I HAD A LIGHT OUT AND I COULDN'T TELL WHEN I WAS DRIVING. I TOOK IT TO ADVANCE AUTO PARTS TO BUY A NEW HEADLIGHT. AT THAT TIME, THE HEADLIGHT WAS WORKING FINE. I TOOK IT TO A SHOP WHERE THEY TOLD ME THAT THEY WOULD HAVE TO TAKE THE FRONT OF THE CAR OFF IN ORDER TO REPLACE IT. THEY SAID THAT THE ISSUE WAS WITH THE BALLAST AND THAT THEY COULD NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784955October 21, 2015
STRUCTURE:BODY:ROOF AND PILLARS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, FLAMES APPEARED FROM THE ROOF ON THE DRIVER SIDE. IN ADDITION, THE INSTRUMENT CLUSTER LOST POWER. A FIRE AND A POLICE REPORT WERE FILED. THE FIREFIGHTERS SUSTAINED INJURIES WHILE EXTINGUISHING THE FIRE, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10785186October 21, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENTIRE DRIVE TRAIN NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE GEAR WAS IN DRIVE POSITION, BUT BEGAN TO REVERSE WHILE THE GEAR WAS STILL IN THE DRIVE POSITION. THE VEHICLE WAS CONSTANTLY STUCK IN ECO MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPAIRED SEVERAL TIMES. THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783730October 20, 2015
ENGINE
ENGINE SHUTS OFF WHILE DRIVING WITHOUT WARNING. THIS HAS OCCURRED TWICE WHILE DECELERATING ON THE HIGHWAY. DEALER CAN NOT IDENTIFY PROBLEM, NO OPEN RECALLS ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783054October 17, 2015
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
1. THE VEHICLES HEAD HAS TO BE REPLACED DUE TO BAD VALVES AT ONLY 59,000 MILES. 2. THE FRONT RIGHT TURN SIGNAL STOPPED WORKING, AND IS BURNING THE BULB SOCKET AND HEADLIGHT HOUSING. IT WAS DETERMINED BY AN INDEPENDENT MECHANIC THAT THE TIPM MODULE IS GOING BAD CAUSING SHORTS, AND OTHER ELECTRICAL ISSUES. (THE DEALER CLAIMS IT IS A BURNED BULB SOCKET, BUT WE TESTED THE SOCKET, AND ENTIRE SYSTEM AND FOUND THE TRUE PROBLEM) 3. THE HORN STOPS WORKING RANDOMLY, AND SOMETIMES WHEN IT DOES WORK ITS ONLY THE HIGH TONE. THIS PROBLEM IS ALSO TRACED BACK TO A FAULTY TIPM MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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