Jeep Grand Cherokee Complaints (2010)

118 consumer complaints on file.

#10778936October 1, 2015
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I WAS DRIVING ALONG ON THE HIGHWAY ABOUT 65 MPH AND ALL OF A SUDDEN THE ENGINE LIGHT OIL LIGHT AND THE 23. ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT ALL CAME ON IN THAT ORDER AND THE ENGINE JUST DIED.. NO SAFE PLACE TO PARK AND NO POWER STEERING BUT WAS ABLE TO GET IT IN A DRIVEWAY OFF THE ROAD.. IT WOULD CRANK BUT NOT TURN OVER.. HAD TO HAVE IT TOWED HOME.. CALLED CHRYSLER TO SEE IF IT HAD ANY RECALLS AND THEY SAID THERE WERE NONE..THEN HAD IT SCANNED READ P0340 CAMSHAFT SENSOR HAD THAT REPLACED STILL DID NOT WORK.. THE MECHANIC CALLED TWO DAYS LATER AND SAID THAT IT WAS THE TIPM MODULE AND HAD IT TOWED OVER TO THE DEALERSHIP.. HE SAID HE HAD TO DIG TO FIND THE RECALL AND THAT MY JEEP WAS MANUFACTURED IN FEBURARY 2010 AND IT FALLS INTO THE RECALL.. THIS IS NOT THE FIRST TIME I HAVE HAD ELECTRICAL ISSUES SUCH AS THE RADIO SHUTTING DOWN AND RESTARTING FOR NO REASON THE REMOTE HAVING NEW BATTERIES AND NOT UNLOCKING THE VEHICLE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761377September 3, 2015
ENGINE
THE KEYS DON'T STAY IN THE IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750449August 24, 2015
ELECTRICAL SYSTEM
S10 DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REQUESTING ASSISTANCE WITH IGNITION PROBLEMS IN A 2010 JEEP CHEROKEE LAREDO. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION. THE CONSUMER STATED HE WAS ABLE TO DRIVE THE VEHICLE, WITH THE KEY IN HIS POCKET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746251August 4, 2015
WHEELS
WHEN GETTING OFF THE HIGHWAYS DOWN RAMP AT 40 MPH THE TIRE VALVE BROKE OFF THE TIRE AND WENT FLAT INSTANTLY. THIS ALSO HAPPEN ON MY DODGE RAM 2009 LAST YEAR SO THIS ISSUE IS DANGEROUS. I WAS LUCKY BECAUSE ON BOTH VEHICLES IT WAS THE BACK TIRE. SOMEONE COULD LOOSE CONTROL IF IT WAS THE FRONT TIRE. THE NUTS THAT HOLD THE TIRE VALVE IN CORRODE VERY QUICKLY AND BREAK OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745664August 2, 2015
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
DURING A SNOW STORM ON 11/26/2014 WHILE 5 MO. PREGNANT MY CAR WENT OFF THE HIGHWAY INTO THE MIDDLE MEDIAN DURING THE EVENING COMMUTE BECAUSE THE 4WD DID NOT WORK.I CHANGED FROM RIGHT LANE TO LEFT LANE AT A SPEED OF 30-35MPH TO ALLOW SPACE FOR ONCOMING MERGING TRAFFIC.WHEN CHANGING LANES I KEPT GOING LEFT AND COULD NOT STAY ON THE TRAVELED PORTION.I HAD TO DRIVE IN REVERSE TO GET OUT OVER THE PLOW BANK AND INTO THE TRAVEL WAY.ONCE HOME I COULD NOT MAKE IT UP MY 450FT LONG DRIVEWAY AND THE REAR END KEPT SLIDING OUT- THE 4WD DID NOT WORK. 5MO PREGNANT I COULD NOT SHOVEL MYSELF OUT AND HAD TO WAIT UNTIL THANKSGIVING MORNING FOR ASSISTANCE,AS A RESULT THE PLOW TRUCK COULD NOT CLEAN THE DRIVEWAY.WENT TO THE SVC DEPT OF MY DEALERSHIP.THEY INFORMED ME THERE WAS AS SOFTWARE UPDATE CORRECTING AN ISSUE WITH THE N23 RECALL.I WAS ABOUT THE 6-7 CAR WITH A SIMILAR ISSUE. AT FIRST THERE WAS NO SOFTWARE UPDATE, BUT IT APPEARS A SOFTWARE UPDATE WAS INITIATED IN THE FALL OF 2014 BUT NO COMMUNICATION WAS MADE TO THOSE WHO HAD THE N23 RECALL.I JUST RECEIVED A RECALL NOTICE FOR A "CONSUMER SAFETY NOTIFICATION" CHRYSLER PUBLISHED ON MAY 2015.I WAS INFORMED BY CHRYSLER THIS EVENING IT IS NOT A "RECALL" BECAUSE IT IS NOT A SAFETY ISSUE. I FILED A COMPLAINT. WHEN ASKED HOW THE COMPLAINT PROCESS WORKS HE SAID IT WILL BE REVIEWED INTERNALLY.I ASKED IF SOMEONE WOULD CALL ME BACK OR IF IT IS JUST PUT IN A RECORD SOMEWHERE. I WAS INFORMED IT IS MAINTAINED INTERNALLY, NO ONE WOULD BE CALLING ME BACK, BUT IT WOULD BE REVIEWED.THIS IS MOST DEFINITELY A SAFETY ISSUE. I COULD HAVE BEEN HURT, I COULD HAVE HURT SOMEONE, OR WORSE CASE SOMEONE COULD HAVE DIED.THE CAR DID NOT PERFORM AS EXPECTED IN CHALLENGING CONDITIONS. IT APPEARS THE ISSUE WAS KNOWN ABOUT AND HENCE A SOFTWARE UPDATE. IT IS DISAPPOINTING THE PUBLIC WAS NOT NOTIFIED UNTIL MAY 2015, AND THAT IT IS NOT CLASSIFIED AS AS SAFETY CONCERN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10743974July 27, 2015
ELECTRICAL SYSTEM
AFTER PARKING THE VEHICLE THE WIN MODULE STARTED TO BIND WHILE TURNING VEHICLE OFF. KEY FELL OUT OF IGNITION WHILE CAR WAS STILL ON. IGNITION IS NOW STUCK BETWEEN ACC AND ON MODE AND KEY IS REMOVABLE WHILE IN MOTION. VEHICLE IS UNABLE TO BE SHUT OFF VIA KEY IGNITION, TO TURN OFF VEHICLE BATTERY CABLE MUST BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733755July 13, 2015
WHEELS
ALUMINUM VALVE STEM CORRODED TO THE POINT OF FAILURE ON THE INTERSTATE. WAS GOING 80MPH WHEN TIRE STEM BLEW. FORTUNATELY GOT VEHICLE TO A STOP AND UNDER CONTROL. THIS IS THE THIRD ALUMINUM STEM THAT HAS DONE THIS ON MY 2010 GRAND CHEROKEE AND WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731015June 29, 2015
ELECTRICAL SYSTEM, ENGINE
WAS DRIVING MY VEHICLE AT APPROXIMATELY 25 MILES PER HOUR WHEN MY CAR SHUT OFF COMPLETELY. MY POWER STEERING AND BRAKES STOPPED WORKING AS WELL AND I ALMOST REAR ENDED ANOTHER VEHICLE. I ASSUMED IT WAS THE BATTERY AND REPLACED THE VEHICLE BATTERY AT A COST OF $225.00. THE CAR WORKED INTERMITTENTLY FOR THE NEXT FEW DAYS UNTIL TODAY, WHEN I HAD SHUT IT OFF AND THEN IT WOULDN'T RESTART. I WAS FINALLY ABLE TO GET THE VEHICLE RESTARTED AND GOT IT TO GARDEN CITY JEEP WHERE THEY TOLD ME IT WAS INDEED A WIN MODULE. I HAVE NOTICED THAT THERE IS A RECALL FOR THAT EXACT PART FOR APPROXIMATELY 7,000 OTHER 2010 GRAND CHEROKEES AND WONDERING WHY OTHERS WERE NOT INCLUDED. THIS IS A DANGEROUS AND EXPENSIVE SITUATION AND I WOULD LIKE TO HAVE IT REMEDIED AS SOON AS POSSIBLE. THANK YOU, [XXX] [XXX] VALLEY STREAM, NY 11581 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712926April 26, 2015
ELECTRICAL SYSTEM
I CAME OUT OF STORE AND CARE WOULD NOT START. AFTER TRYING FOR 10-15 MINUTES REMOTE START AND KEY START, IT FINALLY STARTED. LAST WEEK APR. 22, THIS HAPPENED AGAIN. I WAS TOLD BY FRIENDS THE PROBLEM WOULD ONLY GET WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690957February 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE THERMOSTAT DISPLAY INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THREE MONTHS LATER, WHILE DRIVING AT 35 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO NOTICED A BURNING PLASTIC ODOR COMING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INITIAL FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10681976February 8, 2015
ELECTRONIC STABILITY CONTROL (ESC)
NOTIFICATION CODE P64 IS NOT BEING RESOLVED IN A REASONABLE TIME PERIOD. WE HAVE CALLED THE DEALER/SERVICE CENTER THAT SOLD US THE CAR; AUTOPARK CHRYSLER JEEP 400 AUTO PARK BOULEVARD CARY, NC 27511; MANY TIMES OVER THE LAST 3 MONTHS ONLY TO BE TOLD THEY DON'T HAVE THE PART AND ARE NOT SURE WHEN THEY WILL GET THE PART. THIS IS NOT ACCEPTABLE IF THE DEFECTIVE PART CREATES AN STEERING ISSUE WITH THE CAR THAT RESULTS IN LOSS OF CONTROL, A WREAK, INJURY, OR DEATH (ESC)! THIS IS NOT A RECALL FOR A PIECE OF INTERIOR TRIM!!! IT IS A RECALL OF A VITAL SYSTEM OF THE CAR...THE STEERING AND BRAKE SYSTEM! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669238December 31, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654989November 14, 2014
STEERING
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A CRACK DEVELOPED WITHIN THE STEERING WHEEL. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 3/3/15 *CN THE CONSUMER WAS ADVISED THE STEERING WHEEL AND AIRBAG MODELS WERE NO LONGER BEING MANUFACTURED. UPDATED 6/17/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654673November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT PANEL LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT ALSO STATED THAT WHEN IDLED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS JUMP STARTED IN ORDER TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/19/14*CN THE CONSUMER STATED WHEN THE VEHICLE STALLED, HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. UPDATED 01/07/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650591October 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, A LOUD TICKING NOISE EMITTED FROM THE TOTALLY INTEGRATED POWER MODULE LOCATED UNDER THE HOOD. THE NOISE WAS INTERMITTENT, BUT THE HEADLIGHTS WOULD DIM AND THE INSTRUMENT CLUSTER FLASHED OFF AND ON WHEN THE NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628430August 26, 2014
ELECTRICAL SYSTEM
MULTIPLE ELECTRICAL ISSUES. SUNROOF NOT CLOSING, PASSENGER WINDOW WOULD GO DOWN BUT NOT UP (FROM PASSENGER SWITCH ONLY - DRIVER'S SIDE WOULD WORK THE PASSENGER WINDOW FINE), RADIO WOULD TURN OFF AT RANDOM, AND THE SWITCHES THAT CAN BE PROGRAMMED TO WORK THE GARAGE DOOR -HAVE NEVER WORKED. *TR WHEN THESE ISSUES ARE TAKEN TO THE DEALER - THEY CANNOT REPLICATE THE PROBLEM SO THEY WILL NOT FIX OR REPAIR. ON ONE OCCASION THE DEALER SAW THE WINDOW SWITCH NOT WORKING...BUT HAD TO HAVE THE WARRANTY PEOPLE COME AND SEE FOR THEMSELVES (CAR WAS ON AN EXTENDED WARRANTY) WELL, LOW AND BEHOLD IT WORKED WHEN THEY WERE THERE. THESE ISSUES WERE EXTREMELY FRUSTRATING AND THE DEALER WAS NOT HELPFUL. I EXPLAINED THE CAR CLEARLY HAD ELECTRICAL ISSUES IN GENERAL. THE CAR ONLY HAS 22,600 MILES ON IT AND I PLANNED ON KEEPING IT FOR MANY YEARS. HOWEVER, IF I AM HAVING THIS MANY PROBLEMS NOW - THERE IS NOW WAY I WILL KEEP IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610150July 13, 2014
ELECTRICAL SYSTEM
I PURCHASED THE VEHICLE IN EARLY FEBRUARY 2014. JEEP WOULD NOT START. THIS HAD HAPPENED 4 TIMES BEFORE ABOUT 2 OR 3 MONTHS APART THEN RECENTLY ABOUT 3 WEEKS APART, . THIS TIME I HAD TO HAVE IT TOWED. SOMEONE SUGGESTED IT COULD BE THE INFAMOUS TIPM THAT IS DISCUSSED ALL OVER THE INTERNET. THERE ARE THE SAME ELECTRICAL WIRING COMPLAINTS ALL OVER THE INTERNET, HOW CAN JEEP NOT BE RESPONSIBLE FOR STRANDING MOTORISTS ALL OVER FOR THE SAME REPEATED PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607528July 1, 2014
POWER TRAIN
AFTER RECALL N23 WAS APPLIED MESSAGE SERVICE 4 WHEEL DRIVE SYSTEM COMES ON AND VEHICLE WILL NOT SHIFT INTO 4 WHEEL DRIVE LOW RANGE. JEEP DEALERS DO NOT HAVE A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607566July 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL THE WARNING GAUGES ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT MENTIONED THAT THE TURN SIGNALS AND REAR BRAKE LIGHTS FAILED. THE BATTERY WAS DISCONNECTED FROM THE TERMINAL AND THE VEHICLE WAS RESTARTED. THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 72,157 AND THE CURRENT MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595264May 31, 2014
POWER TRAIN
I HAD THE N23 RECALL ADDRESSED IN LATE 2013 ON MY 2010 JEEP GRAND CHEROKEE LAREDO 5.7L IN ORDER TO ELIMINATE THE CHANCE FOR IT TO SHIFT INTO NEUTRAL RANDOMLY. SINCE THIS RECALL WAS PERFORMED, I NO LONGER HAVE THE ABILITY TO ACTIVATE MY 4WD-LOW OPTION AND INSTEAD AM GREETED WITH "SERVICE 4WD" MESSAGE. AT FIRST I THOUGHT IT WAS JUST A GLITCH BUT AFTER IT KEPT OCCURRING, I FINALLY TOOK IT TO BE LOOKED AT IN FEBRUARY 2014. I WAS TOLD THAT I NEED A TRANSFER CASE ACTUATOR AND THAT THEY WERE ON BACK ORDER. FOR THE NEXT 3 MONTHS, I CHECKED IN WITH THE DEALER EVERY OTHER WEEK ONLY TO BE TOLD THAT THERE WAS STILL NO UPDATE ON THE PART AND THEY WERE STILL ON BACK ORDER. NOT ONCE WAS I EVER TOLD THAT THIS ISSUE IS LIKELY RELATED TO THE N23 RECALL. DURING THE LAST CALL, I WAS TOLD THAT CHRYSLER HAD ROLLED OUT A NEW SOFTWARE FIX AND THAT I NEED TO BRING IN MY JEEP (I WAS ALSO TOLD THAT THE ACTUATOR ORDER HAD BEEN CANCELLED PER CHRYSLER DIRECTION). I'VE BEEN FOLLOWING A THREAD ON A JEEP USER FORUM THAT HAS CLEARLY LAID OUT THIS ISSUE AND THE FACT THAT THERE IS SILL NO KNOWN FIX, ONLY AN APPARENT COVER UP BY CHRYSLER AND ALL PARTIES INVOLVED. IN THE LAST 3 MONTHS SINCE I FIRST FORMALLY WENT IN TO HAVE THIS LOOKED AT, NO ONE HAS CALLED ME OR MADE AN EFFORT TO RESOLVE IT. THIS IS UNACCEPTABLE. I HAVE PAID A LOT OF MONEY AND PUT IN A LOT OF TIME WITH THIS VEHICLE ONLY TO HAVE KEY FEATURES NOT WORK. THIS IN ITSELF IS A SAFETY HAZARD. IF I WERE TO GET STUCK AND NEED 4W-LOW AND WASN'T AWARE THAT IT WASN'T AVAILABLE, WE WOULD HAVE BIGGER PROBLEMS. I'M CURRENTLY SCHEDULED TO TAKE IT IN AGAIN ON 5/31/14 TO HAVE THE "NEW FIX" APPLIED AND I HAVE LOW EXPECTATIONS. CHRYSLER NEEDS TO ADDRESS THIS ISSUE AND START ROLLING OUT NEW PARTS THAT AREN'T FLASHED WITH THE N23 AND THEN DEVELOP A NEW N23 THAT DOESN'T AFFECT THE 4W-LOW SETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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