Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10266066April 20, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS EXPERIENCED SEVERAL FAILURES WITH THE WINDOWS. WHEN PROCEEDING TO ROLL DOWN THE FRONT PASSENGER SIDE WINDOW, IT DROPS DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE REGULATOR ASSEMBLY FAILED. THE WINDOW WAS REPAIRED AT THE COST OF $450. WHILE DRIVING 25 MPH, THE REAR DRIVER'S SIDE WINDOW ALSO DROPPED DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE REGULATOR ASSEMBLY FAILED AGAIN. THE WINDOW WAS REPAIRED AT THE COST OF $106.50. ONE YEAR LATER, WHILE DRIVING 65 MPH, THE DRIVER'S SIDE WINDOW DROPPED DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND IS IN THE PROCESS OF BEING REPAIRED. IN ADDITION, WHEN THE CONTACT OPENED THE SUNROOF, SHE WAS UNABLE TO CLOSE IT BACK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE MOTOR FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 239 AND CURRENT MILEAGE WAS 20,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266107April 20, 2009
SEATS
DRIVERS SEAT BRAKES AT BOTTOM AND THEN SEAT FRAME BRAKES. IT IS NOW LIKE YOU ARE DRIVING IN A ROCKING CHAIR. JEEP KNOWS ABOUT THIS PROBLEM, SOME SEATS HAVE BROKEN AWAY. THIS IS A VERY UNSAFE CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265221April 14, 2009
VISIBILITY
I HAVE A DIGITAL DUAL CLIMATE ZONE IN MY VEHICLE. RECENTLY THE HEAT STARTED TO WORK ONLY ON ONE SIDE (DRIVERS) AND NOT THE PASSENGERS. AFTER RESEARCHING THE ISSUE, IT LOOKS LIKE THERE IS SYSTEMIC PROBLEM WITH THE MECHANICAL RECIRCULATION AND VENTILATION DOORS FOR THE HEATING/COOLING SYSTEM AS I FOUND MANY COMPLAINTS ONLINE WITH MANY WHO HAVE HAD THE SAME ISSUE. IN ADDITION, I CALLED A DEALERSHIP WITH THE PROBLEM CODES THAT I GOT FROM RUNNING A DIAGNOSTIC TEST VIA THE HEATING/COOLING CONTROL PANEL AND THE DEALERSHIP ALSO TOLD ME THIS IS A VERY COMMON ISSUE AND THAT IT WOULD COST A MINIMUM OF $800 TO FIX. THE PRICE TO REPAIR WAS CONSISTENT WITH WHAT OTHERS WERE SAYING DURING MY RESEARCH. THIS IS A SAFETY ISSUE AS IF I HAVE NOT HEAT I CAN NOT DEFROST MY WINDOWS IN THE WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265180April 13, 2009
VISIBILITY
HEATER BLEND DOORS DO NOT FUNCTION. PERMANENTLY STUCK ON NO DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264315April 6, 2009
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I GOT A 2004 JEEP GRAND CHEROKEE LAREDO 6CYL AND HAVING A FEW ISSUES ONE IS THE #6 KEEPS SAYING BAD INJECTOR CAR SKIPS AND STALLS BEEN IN THE SHOP 4 TIMES IN LAST MONTH REPLACES #6 FUEL INJECTOR AND THE THROTTLE POSITIONS SWITCH AND ALL SPARKPLUGS AND NOW GOING BACK TO SHOP CHECK ENGINE LIGHT ON SAME CODE AGAIN GETTING COSTLY THEN THE WIRES ON WINDOW HAS TO BE FIXED 2 TIMES AND COST FROM MY POCKET AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263946April 2, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT MY 2004 JEEP GRAND CHEROKEE IN 2006 (2ND OWNER) SINCE THEN I HAVE REPLACED THE DRIVER'S SIDE FRONT WINDOW REGULATOR ($400) AND NOW THE PASSENGER FRONT NEEDS TO BE REPLACED...I HAVE A RUBBER SCRAPER STUCK IN IT TO KEEP THE GLASS UP UNTIL A RECALL IS MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263556March 29, 2009
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION OF 2004 V8 JEEP GRAND CHEROKEE, WHEN SHIFTING THE GEAR TO PARK FROM NEUTRAL, AFTER THE VEHICLE HAD COME TO A STOP, THE CAR ACCELERATED AND SHOT THOUGH A FENCE WITH THE FOOT WAS STILL PRESSED HARD ON THE BRAKE BUT THE ENGINE ACCELERATED AND STOPPED AFTER HITTING A TREE STUMP MISSING THE HOUSE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10262730March 23, 2009
VISIBILITY
THE EVENT OCCURRED AS I WAS BACKING OUT OF MY DRIVEWAY. MY REAR VIEW MIRROR WAS OUT OF VIEW AND I WENT TO ADJUST IT. I REMEMBERED THE WINDOW MOTOR ON THE DRIVERS SIDE HAD A SHORT SO I WENT TO ADJUST IT MANUALLY. AS I PUT SLIGHT PRESSURE ON THE MIRROR THE WHOLE THING FOLDED BACK. I FIGURED IT WAS OKAY SEEING AS THEY WERE DESIGNED TO FOLD BACK, BUT WHEN I PUT THEM BACK IN PLACE, THEY DID NOT STAY. NOW, AS I DRIVE DOWN THE ROAD, THE MIRRORS FOLD THEMSELVES IN WITHOUT WARNING AND IT IS MAKING ME VERY WORRIED THAT I CANNOT SEE OUT OF MY MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262519March 20, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, SHE NOTICED THAT ALL OF THE INTERIOR LIGHTING ILLUMINATED. WHEN SHE TURNED OFF THE LIGHTS, ALL OF THE ILLUMINATED EQUIPMENT FAILED, INCLUDING THE POWER WINDOWS AND LOCKS. THE FAILURE PREVENTS THE CONTACT FROM VIEWING THE INSTRUMENT PANEL, WHICH MAKES IT IMPOSSIBLE TO VIEW THE SPEEDOMETER AND FUEL GAUGE WHILE DRIVING AT NIGHT. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE OFFERED BECAUSE THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 92,000 AND CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262400March 19, 2009
POWER TRAIN
MY JEEP GRAND CHEROKEE 2004 ACCELERATED WHEN I BRAKED IN THE PARKING LOT. THE JEEP ACCELERATED AND LURCHED INTO A FENCE AND INTO THE YARD ON THE OTHER SIDE, WHEN MY FOOT WAS ON THE BRAKE. THE CAR WAS OUT OF CONTROL AND STOPPED WHEN IT HIT A STUMP IN THE YARD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10262457March 19, 2009
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DOES NOT HAVE AIR BAGS AND THE HORN DOES NOT SOUND. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH. THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED WOULD NOT ASSIST WITH ANY REPAIRS. THE CONTACT WAS CONCERNED WITH THE SAFETY OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. UPDATED 04-14-09 *BF THE CONSUMER STATED THE AIR NAG LIGHT WAS ON THE DAY SHE TEST DROVE THE VEHICLE. UPDATED 04/16/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262180March 17, 2009
VISIBILITY
IN COLD WEATHER,WHILE USING THE WINDSHIELD DEFROSTER,THE HOT AIR NEEDED TO KEEP FROST OFF WINDSHIELD SUDDENLY CHANGES TO COLD AIR ON ITS OWN. THIS IS VERY AGGRAVATING, AND POSES A GREAT DANGER IN NOT KEEPING THE WINDSHIELD CLEAR. THIS HAPPENS VERY FREQUENTLY. THE DEALERSHIP CAN MAKE A REPAIR, BUT THE COST IS PROHIBITIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261748March 13, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
3RD FAILURE OF CLIMATE CONTROL SYSTEM INSIDE VEHICLE CONTROLLING A/C, HEAT, VENTS, ETC. HAVE PAID A TOTAL OF $3119 TO HAVE IT REPAIRED WITH NEW OEM CHRYSLER REPLACEMENT PARTS BY CERTIFIED MECHANICS. THE SAME FAILURE CONTINUES TO OCCUR WHERE THE CLIMATE CONTROL "BLEND DOORS" BREAK IN THEIR PLASTIC HOUSING CAUSING THE DOORS TO MOVE INDEPENDENT OF THE COMPUTER CONTROL SIGNALS. IN THE WINTER, COLD AIR WILL BLOW REGARDLESS OF SETTING, AND IN THE SUMMER HOT AIR BLOWS - ALSO REGARDLESS OF SETTING. THIS LATEST FAILURE OCCURRED OUTSIDE OF THE WARRANTY. IT WAS ALREADY FIXED ONCE WITHIN WARRANTY PERIOD BEFORE 2 SUBSEQUENT FAILURES. DEALER REPS INFORMED ME THAT 80+% OF VEHICLES WITH DUAL CLIMATE CONTROL OPTION HAVE THIS PROBLEM. I HAVE OWNED A 2000 AND 2005 GRAND CHEROKEES AND HAVE ALSO EXPERIENCED THE SAME ISSUE WITH BOTH VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261312March 9, 2009
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL BECOMES VERY DIFFICULT TO STEER AND LOCKS UP FOR 5- 10 SECONDS. THE FAILURE OCCURS INTERMITTENTLY. THE DEALER IS NOT TAKING RESPONSIBILITY FOR REPAIRING THE VEHICLE. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)); HOWEVER, THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES IT SHOULD BE REPAIRED UNDER THE RECALL BECAUSE IT IS EXPERIENCING THE SAME DEFECTS. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 46,000. UPDATED 4/14/09 *CN UPDATED 04/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261248March 6, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
2004 JEEP GRAND CHEROKEE WAS DAMAGED BY A FIRE DUE TO THE SAFETY RECALL F17. *NJ THE CONSUMER STATED THE DAY HE PICKED THE VEHICLE UP, THE SEATS WERE STILL NOT FUNCTIONING PROPERLY DUE TO THE FIRE DAMAGE TO THE WIRING AND MODULE. THE DRIVERS SEAT WAS NOT REASSEMBLED CORRECTLY AND THE LUMBAR SUPPORT HIT THE CONSUMER IN THE CENTER OF HIS BACK. AFTER A CLOSE EXAMINATION AT A LOCAL REPAIR SHOP, THE CONSUMER WAS TOLD THERE WAS NO EVIDENCE THE PASSENGER SEAT RECALL WAS EVER ADDRESSED. THE FOLLOWING MORNING, THE BATTERY WAS DEAD, THE PARKING AND SIGNAL LIGHTS CONTINUED TO BURN OUT AND PERIODICALLY THE DASH LIGHTS AND POWER WINDOWS DID NOT WORK. IT WAS DETERMINED THAT BOTH SEATS HAD ADDITIONAL FIRES AND INTERNAL HEAT DAMAGE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10260972March 6, 2009
VEHICLE SPEED CONTROL
MY WIFE WAS PULLING INTO A PARKING SPOT WHEN OUR 2004 JEEP GRAND CHEROKEE LAREDO'S ENGINE SUDDENLY RACED AND THEN THE JEEP LEAPT FORWARD WITH GREAT FORCE AS SHE BRAKED. NO MORE THAT 3 FEET AWAY WAS A CONCRETE PLANTER THAT STOPPED THE JEEP. NO AMOUNT OF PRESSURE ON THE BRAKE PEDAL WOULD STOP THIS RAPID ACCELERATION. THERE WAS $4208 IN DAMAGES TO THE JEEP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10260791March 5, 2009
SEATS
SEAT TRACK FOR 2004 JEEP GRAND CHEROKEE CRACKED, CAUSING SEAT TO MOVE IN A RECLINING FASHION WITHOUT THE SEAT ACTUALLY RECLINING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260548March 3, 2009
SEATS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT SLIGHTLY RECLINED THE FRONT DRIVER'S SEAT AND THE SEAT FRAME FRACTURED. THE SEAT COULD HAVE COMPLETELY FAILED WHILE DRIVING, THUS INCREASING THE RISK OF A CRASH. THE DEALER STATED THAT HE WOULD BE RESPONSIBLE FOR REPLACING THE SEAT FRAME. THE REPAIR WOULD COST $600. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259941February 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TORQUE CONVERTER WORE OUT OR WENT OUT CAUSING TRANSMISSION DAMAGE. NOTICED VEHICLE STALLED AND JERKED WHEN TRYING TO ACCELERATE AFTER SLOWING DOWN AND/OR STOPPING. INITIAL THOUGHT VEHICLE NEEDED A TUNE-UP, BUT PROBLEM EXISTED AFTERWARDS. TORQUE CONVERTER WARPAGE CAUSED TRANSMISSION FLUID TO LEAK WHICH LEAD TO DAMAGES TO TRANSMISSION. ADDED TRANSMISSION FLUID AT ONE POINT , RAN WELL FOR A WHILE THEN PROBLEM RETURNED. VERY EXPENSIVE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259744February 24, 2009
VISIBILITY
HVAC AUTO TEMPERATURE SYSTEM FAILS TO MAINTAIN/SUSTAIN HEAT/COLD. OCCURS CONSTANTLY WHEN DRIVEN. FAILS TO KEEP WINDSHIELD FREE OF FOG/ICE WHICH IMPAIRS VISION. NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee