Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10246601October 24, 2008
VISIBILITY
INABILITY TO SEE THROUGH THE WINDSHIELD DUE TO EXCESSIVE MOISTURE ON WINDSHIELD AND UNABLE TO CLEAR WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246240October 21, 2008
VISIBILITY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY 2002 GRAND CHEROKEE SUDDENLY HAS NO HEAT. THE DEFROSTER WORKS RANDOMLY AND SOMETIMES SHUTS DOWN ONLY BLOWING COLD, OUTSIDE AIR CAUSING THE WINDOW TO FOG UP WITH NO WARNING. AFTER RESEARCHING THIS ISSUE ONLINE THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS, THE DEALER FIX IS TO TAKE OFF THE DASH ($1000+ IN LABOR) TO FIX A $20 PART. THERE ARE PARTS AVAILABLE ONLINE TO DO THE FIX YOURSELF FOR $100. SEEMS TO ME THAT NOT ONLY DOES JEEP KNOW THERE IS A FACTORY DEFAULT WITH THEIR JEEPS, THEY RIP PEOPLE OFF BY CHARGING EXORBITANT AMOUNTS OF $$ TO FIX SOMETHING SIMPLE. I SEARCHED THROUGH YOUR DATABASE AND THERE ARE PAGES AND PAGES OF COMPLAINTS FOR THE SAME ISSUE. AT THIS POINT I AM GOING TO FIX IT MYSELF BECAUSE I CANT GO THROUGH THE WINTER WITHOUT HEAT, BUT IM SURE AS HECK NOT GOING TO TAKE IT TO THE DEALER AND GET CHARGED $2500. AND IM DEFINITELY NEVER BUYING ANOTHER GM CAR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246153October 20, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE A/C, AND HEATER DOES NOT WORK PROPERLY!!! ON MY 2002 JEEP GRAND CHEROKEE LIMITED (WJ), THE HEAT DOES NOT WORK ON THE DRIVERS SIDE, THERE IS A FLAP UNDER THE DASH THAT IS JAMMED SHUT, SO THE HEAT ONLY WORKS ON ONE SIDE!!! I GOT A QUOTE TO GET THIS PROBLEM REPAIRED, AND IT WAS 800-1200 MINIMUM!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244522October 6, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS IS IN REGARDS TO THE BLEND DOOR ISSUE ON JEEP GRAND CHEROKEE MODELS THAT HAVE THE DUAL CLIMATE CONTROL. THE FACT THAT THIS ISSUE IS IMMINENT IN NEARLY EVERY ONE OF THESE VEHICLES IS DISTURBING ENOUGH IN ITSELF, BUT WHAT IS DOWNRIGHT UNACCEPTABLE IS THAT THE AVERAGE COST TO REPAIR RANGES FROM 1000.00-1300.00!! THIS ISSUE IS SO PREVALENT THAT 3 DIFFERENT JEEP SITE FORUMS HAVE HAD SO MANY JEEP OWNERS BRING THIS UP THAT IT HAS BECOME A POSTED ISSUE. I HAVE RECENTLY PURCHASED A 2002 MODEL AND, KNOCK ON WOOD, HAVE NOT EXPERIENCED THIS ISSUE. I BELIEVE IT ACTUALLY MAY HAVE ALREADY BEEN TAKEN CARE OF, BUT IN THE EVENT THAT I AM WRONG, I CAN ONLY HOPE AND PRAY THAT DC/JEEP HAS STEPPED UP AND DONE WHAT IS RIGHT, AND, AT THE VERY LEAST, AS A RECALL/TSB, COVERS A LARGE PORTION OF THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244562October 6, 2008
VISIBILITY
2002 JEEP GRAND CHEROKEE BLEND DOOR ACTUATOR BROKEN AND DEFROSTED IS NOW DISABLED I CAN NOT SEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244288October 3, 2008
POWER TRAIN
I WAS APPROACHING A STOP SIGN TRAVELING ABOUT 30MPH IN MY 2002 JEEP GRAND CHEROKEE. WHEN I TOOK MY FOOT OFF THE ACCELERATOR, THE ENGINE CONTINUED TO ACCELERATE. I APPLIED THE BRAKE BUT COULD NOT STOP THE CAR. THE HARDER I TRIED TO STOP THE CAR, THE ENGINE RAN HARDER. IT WAS LIKE THE CRUISE CONTROL WAS ON AND TRYING TO MAINTAIN THE 30MPH SPEED. THE CRUISE WAS NOT ON. I ENDED UP INSIDE AN OFFICE BUILDING THAT THANKFULLY WAS NOT OCCUPIED AT THE TIME. THE CAR WAS TOTALED AND I WAS INJURED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10243879September 29, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243874September 29, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE CAR DOES NOT BLOW HEAT ON THE PASSENGER SIDE. APPARENTLY THERE IS A WELL KNOWN PROBLEM WITH THE BLEND DOORS AND THE ACTUATORS. IT IS VERY DANGEROUS IN THE WINTER WHEN THE RIGHT SIDE OF THE JEEP DOES NOT DEFROST BECAUSE NO WORM AIR BLOWS OUT. NO VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243947September 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR WAS PLACED IN PARK IN OUR DRIVEWAY. WIFE LEFT VEHICLE TO RETRIEVE ARTICLE FROM HOUSE. WHEN SHE RETURNED, SHE SAW VEHICLE IN REVERSE HEADED FOR THE HOUSE ACROSS THE STREET. VEHICLE STOPPED WHEN IT STRUCK THE HOUSE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10243492September 26, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON APRIL 17, 2006, THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) REGARDING THE ELECTRIC MOTOR DRIVEN COOLING FAN SYSTEM. AFTER THE REPAIR, THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE VEHICLE NORMALLY OVERHEATS AND SHUTS OFF. THE MOST RECENT FAILURE OCCURRED ON SEPTEMBER 23, 2008. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR A DIAGNOSIS. THE FAILURE MILEAGE WAS 27,000 AND CURRENT MILEAGE WAS 35,358.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243371September 24, 2008
VISIBILITY
TWO YEARS AGO MY PASSENGER SIDE HEAT STOP WORKING. WHEN I TOOK IT TO THE DEALER, THEY STATED THAT IT WAS NOT COVER BY ANY WARRANTY AND IT WOULD COST $1500.00 TO REPAIR. SO THE PUT TAPE OVER THOSE VENTS AND ONLY HAD THE DRIVER SIDE WORKING. LAST MAY MY DRIVER SIDE STOP BLOWING HOT AIR ALSO. TOOK BACK TO THE DEALER, GUESS WHAT IT WILL COST $1200.00. I'M TRIED OF THIS, JEEP SHOULD HAVE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242752September 18, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WHEN BLOWER MOTOR TURNED ON HIGH PANEL UNDER PASSENGER SIDE UNDER DASH GETTING EXTREMELY HOT. REMOVED PANELING UNDER DASH AND WIRES ARE MELTING, TOO HOT TO TOUCH! EXTREME FIRE HAZARD!!!! HUGE LIABILITY!! SCARED TO EVEN TURN ON BLOWER MOTOR ANY MORE DUE TO POSSIBILITY OF FIRE. DURING CURRENT RAIN STORM UNABLE TO GET WINDOWS DEFOGGED TO SEE TO DRIVE HAD TO PULL OFF TO SIDE OF ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242772September 18, 2008
VISIBILITY
I BOUGHT MY 2002 JEEP GRAND CHEROKEE USED WITH 51,249 MILES I FOUND OUT AFTER 30 DAYS THAT MY BLEND DOOR NEEDED TO BE CHANGED OUT THE DEALER WHERE I PURCHASED IT WAS KIND ENOUGH TO SPLIT THE COST 50% MY PART $492. NOW IT HAS GONE OUT AGAIN AND YOU WOULD HAVE THOUGHT THAT IT WOULD LAST MORE THAN 2 YEARS WHAT CAN I DO BESIDES TRADE IT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242539September 17, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BROUGHT MY 02 JEEP GRAND CHEROKEE IN NOVEMBER 2007 HAD PROBLEMS WITH THE HEAT MODE BLOWING COLD OUT THE PASSENGER SIDE VENTS. TO STOP THIS AND MAKE THE PASSENGER SIDE FEEL THE HEAT I HAD TO TAPE UP THE VENTS ON THE PASSENGER SIDE. WELL SUMMER OF 2008 BEGAN SO I REMOVE THE TAPE FROM THE VENTS. WITH THE AC ON THE AIR FLOW WAS WEAK THE AS WAS RECHARGED THE DRIVER SIDE BLEW COLD, BUT PASSENGER SIDE WAS WEAK. AROUND AUGUST TURN ON THE AC NOTHING BUT A VERY WEAK AIRFLOW FROM BOTH SIDES. THE POSSIBLE VILLAINS BLEND AIR DOORS AND THE AIR RECIRCULATION DOOR. COST FROM DEALER TO REPAIR 1,000.00 TO 1,200.00 THE WINTER OF 2008/ 2009 IS APPROACHING NO HEAT AND *NO DEFROST. COULD GET DANGEROUS. PLEAS HELP!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241855September 11, 2008
VISIBILITY
IN THE FALL OF 2006, THE HEAT IN MY 2002 JEEP GRAND CHEROKEE STOPPED WORKING. I DID SOME ONLINE RESEARCH AND THIS PROBLEM WAS SO COMMON THAT I EASILY FOUND PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM THAT WERE ABLE TO SELF-DIAGNOSE THE PROBLEM USING THE JEEP'S INTERNAL COMPUTER TO OUTPUT THE SYSTEM FAULTS. USING THE SAME METHOD TO ENTER THE AZC SELF-DIAGNOSTIC MODE, THE CLIMATE CONTROL DISPLAY OUTPUTTED THE SYSTEM FAULT CODES 52-54-56. SINCE MOST OF THE CONSUMERS I'VE RUN INTO WITH THIS PROBLEM GET THAT EXACT CODE, OR HAVE HAD THE SAME PROBLEM DIAGNOSED BY A JEEP DEALERSHIP SERVICE DEPARTMENT, I ALREADY KNOW THAT IT WILL COST ANYWHERE FROM $1000+ TO BE REPAIRED, THE MAJORITY OF IT BEING LABOR AS THE ENTIRE INSTRUMENT PANEL ASSEMBLY HAS TO BE REMOVED. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. EACH NEW SUB-ASSEMBLY CONSISTS OF SEVERAL INDIVIDUAL COMPONENTS. THE NEW SUB-ASSEMBLIES IMPROVE COMPONENT RELIABILITY. IT IS RECOMMENDED THAT THE RESPECTIVE SUB-ASSEMBLY BE INSTALLED IF A BLEND AIR DOOR(S), A RECIRCULATION DOOR, A DOOR LINK, OR A SUB-ASSEMBLY HOUSING REQUIRES REPLACEMENT. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE MORE THAN $1,000. A JOB SO CONSUMING THAT IT WOULDN'T BE WISE TO HAVE IT SERVICED BY ANYTHING BUT A JEEP SERVICE TECHNICIAN. NOT TO MENTION SOME REPAIR SHOPS WON'T EVEN TAKE ON THE JOB DUE TO THE TIME AND POSSIBLE ACCOUNTABILITY OF SUCH A PROJECT. TO MAKE A VEHICLE WHERE THE HEAT DOES NOT WORK CORRECTLY IS UNACCEPTABLE AND MOST LIKELY DANGEROUS. NOT ONLY BECAUSE OF THE EFFECTS EXTREME COLD CAN HAVE ON A BODY, BUT ALSO DUE TO THE HEAT BEING USED FOR DEFROSTING. IT COST $884.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241735September 10, 2008
SEATS, ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIR BECAUSE THE VEHICLE EXCEEDED THE WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240854September 4, 2008
VISIBILITY
2002 JEEP GRAND CHEROKEE. BLOWER CONTROLLER CONNECTOR IS OVERHEATING AND MELTING CONNECTOR AND NOW NOT WORKING. REPLACEMENT WITH NEW CONNECTOR IS POSSIBLE FROM DEALER WITH MORPAR REPAIR KIT #05102406AA . HOWEVER... THIS DOES NOT FIX THE PROBLEM AS IT WILL HAPPEN AGAIN AND AGAIN. THIS IS DUE TO STRAIN ON THE BLOWER MOTOR DRAWING HIGH AMPS BECAUSE THE COMMON PROBLEM WITH THIS JEEP IS WITH THE AC "BLEND DOORS" WHICH WAS THE FIRST PROBLEM FOR ME....AS WITH MANY JEEP CHEROKEE OWNERS. IT COSTS OVER $1000 TO FIX A SIMPLE PROBLEM WITH THE BLEND DOOR BECAUSE THE ENTIRE DASH HAS TO BE REMOVED! SO, THE BLEND DOORS ARE A COMMON PROBLEM WITH AN EXPENSIVE FIX, AND IF YOU DON'T FIX IT, THE BLOWER MOTOR AND CONTROLLER WILL OVERHEAT, LEAVING YOU WITH NO AIR CONTROL TO REMOVE MOISTURE IN DAMP WEATHER. THE CONTROLLER COULD OVERHEAT, POSSIBLY CAUSE A FIRE, OR IF THE CONTROLLER AND BLOWER DON'T WORK, YOU HAVE NO WAY OF CLEARING FOGGY WINDOWS....BAD THING! VERY FRUSTRATED AS THIS SHOULD BE PART OF A MAJOR RECALL. WHY SHOULD SO MANY JEEP OWNERS HAVE TO PAY FOR A SIMPLE, YET EXPENSIVE FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240476August 31, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
3 OUT FOR 4 REGULATORS HAD TO BE REPLACED ON MY 2002 GRAND JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240124August 28, 2008
VISIBILITY
BLEND AND RECIRCULATION DOOR FAILURES IN HVAC UNIT. FAILURE IS EXTREMELY COMMON, AND COSTS OVER $1,000 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239513August 24, 2008
STEERING
LOUD GROANING FORM POWER STEERING UNDER HOOD. FOUND LEAK IN POWER STEERING HIGH PRESSURE HOSE FITTING. REPLACED HOSE AND FIXED PROBLEM. CAR DID NOT HAVE VERY MANY MILES. HOSE WAS DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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