Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10872698June 6, 2016
ELECTRICAL SYSTEM
ON JUNE 5, 2016 @ 2:00AM I WAS AWAKENED BY POPPING SOUNDS FROM OUTSIDE. I GOT UP TO SEE AN ORANGE BALL OF LIGHT, I WENT TO THE WINDOW AND FELT THE HEAT FROM IT AND SEEN MY JEEP WAS ON FIRE. IF NOT FOR THE FIRE DEPARTMENT SHOWING UP MY HOUSE WOULD HAVE LIKELY BURNED ALSO. THE CAR WAS PARKED UNDER THE CARPORT IN THE DRIVEWAY AND NO ONE WAS DRIVING IT THE PREVIOUS DAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10872419June 3, 2016
ENGINE
DRIVING W ON 60 IN AZ, 30 MINS AFTER HAVING OIL CHANGED AT LOCAL AUTO CARE SHOP, WHERE I WAS TOLD EVERYTHING LOOKED FINE BUT MY RADIATOR HOSES LOOKING SOFT. CONSIDER GETTING G NEW ONES IN THIS 112 DEGREE HEAT (LIKE THE DAY I'M SUBMITTING THIS). ON FREEWAY, ENGINE OVERHEATS, STALLS, STEERING LOCKS, BRAKES HARDEN AND I COME TO A COMPLETE STOP IN AN INCONVENIENT 2 INCHES OFF THE CURB, STILL IN EVERYONE'S WAY AS THEY ATTEMPT TO EXIT MILL AVE. BRAKES HARD AND DOESNT ALLOW FOR PUSH-TO-START BUTTON TO TURN OVER. NOR TO PLACE IN NEUTRAL. STANDING BY FOR A TOW AS WE SPEAK. NEVER HAD THIS HAPPEN BEFORE. COOLANT JUST TOPPED OFF THREE DAYS AGO AND GIVEN AN OKAY AFTER OIL CHANGE HALF HOUR PRIOR TO THIS HAPPENING. PERHAPS COINCIDENCE. PERHAPS JUST LIFE. REPORTING EITHER WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872150June 2, 2016
ENGINE
ENGINE SHUTS OFF INTERMITTENTLY WHILE DRIVING AT DIFFERENT SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869961May 24, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SECOND SUN VISOR RECALL NOTICE STATES MAY EXPERIENCE A HIGH RESISTANCE SHORT WIRING AFTER SERVICE REPAIR MAY RESULT IN AN INOPERATIVE VANITY LAMP AND /OR ELECTRICAL FIRE. *SMD THE DEALER INFORMED THE CONSUMER, THE PREVIOUS RECALL DID NOT FIX THE PROBLEM WITH THE VANITY LAMP WIRING. THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870166May 21, 2016
POWER TRAIN
THIS JEEP HAS THE ELECTRONIC SHIFTER. I VERY RARELY DRIVE IT AS IT IS MY WIFES CAR. I PULLED INTO A PARKING SPACE TODAY IN A POURING RAIN. I PUSHED THE SHIFTER ALL THE WAY FORWARD INTO PARK, HIT THE ENGINE SHUT OFF BUTTON, GRABBED THE KEY FOB, AND STEPPED OUT THE DOOR. TO MY HORROR I DISCOVERED THAT THE CAR WAS STILL RUNNING IN REVERSE. I HAD TO RUN SEVERAL STEPS AND DIVE INTO THE CAR AND PUSH THE BRAKE PEDAL DOWN WITH MY LEFT HAND AND SHIFT IT INTO PARK WITH MY RIGHT HAND. THE PARKING LOT WAS FULL OF PEOPLE INCLUDING MANY CHILDREN. HAD I NOT GOTTEN LUCKY AND STOOPED THE VEHICLE, THEIR COULD HAVE BEEN A TRAGEDY. I KNOW FROM THE NEWS THAT THERE IS A RECALL BEING CONSIDERED ON THIS DEADLY SHIFTER. IT CAN'T COME SOON ENOUGH. I BEG YOU TO PRESSURE CHRYSLER TO ADDRESS THIS EXTREMELY DANGEROUS SITUATION BEFORE PEOPLE ARE KILLED. THIS CAR IS NOT SAFE TO DRIVE, ESPECIALLY BY SOMEONE NOT USED TO IT. PLEASE GET BACK TO ME WITH A RESPONSE. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865813May 19, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THERE WAS AN ABNORMAL KNOCKING NOISE. IN ADDITION, WHILE DRIVING 40 MPH, THE HEAT FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SIDE BLEND AIR DOOR ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,705.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865851May 19, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865228May 16, 2016
ELECTRICAL SYSTEM
ON FRIDAY EVENING AND SATURDAY MORNING WE START THE VEHICLE AND THE KEY BECAME EXTREMELY HOT TO THE TOUCH AFTER PULLING OUT OF IGNITION. THE KEY HAS NEVER DONE THIS BEFORE. WE TRIED THE SPARE KEY AND IT DID SAME THING. WE TURNED CAR FOR AWHILE, TRIED A COUPLE HOURS LATER KEY WAS NOT HOT. SUNDAY MORNING WENT TO START CAR DROVE AWHILE KEY BECAME HOT. WE FILED A COMPLAINT LAST WEEK ABOUT THE DASHBOARD AND THE LIGHTS FLICKERING, THE LIGHTS AND TIRE LIGHT AND GAS LIGHT STILL FLICKERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865139May 16, 2016
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE JACK IN THE REAR FRACTURED WHILE CHANGING THE TIRE. THE JACK WAS APART OF THE ORIGINAL EQUIPMENT. THE PART WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.....UPDATED 06/15/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864588May 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TWO YEARS PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING ) HOWEVER THE PARTS TO PERFORM THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863366May 5, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN HAVING NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) PERFORMED ON THE VEHICLE, THAT THE TIPM UNIT PLACED ON THE VEHICLE TO REPAIR THE ISSUE WAS FROM A JEEP WRANGLER AND THE CONTACT DID NOT BELIEVE IT WAS AN ADEQUATE FIX. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862861May 3, 2016
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2011 JEEP GRAND CHEROKEE. CONSUMER REQUESTS REIMBURSEMENT FOR BRAKE BOOSTER RECALL REPAIRS. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL IN 2014. THE DEALER CHOSE TO REPAIR THE PART, INSTEAD OF REPLACING IT. SIXTEEN MONTHS LATER, THE BOOSTER WAS ON THE VERGE OF FAILING AGAIN. THE CONSUMER HAD TO PAY OUT-OF-POCKET, TO RECTIFY THE DANGEROUS SITUATION. RECALL # 14V154000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862485May 2, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO DEALER WHERE THE FUEL PUMP RELAY WAS REPLACED AGAIN BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862605May 2, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862248April 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH EXITING A HIGHWAY, THE VEHICLE STALLED AND THE FCW WARNING INDICATOR ILLUMINATED. THE CONTACT SHIFTED INTO PARK AND THE VEHICLE RESTARTED NORMALLY. THE FAILURE RECURRED APPROXIMATELY FIFTEEN TIMES WHEN DRIVING AND ATTEMPTING TO SLOW DOWN. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS AT THE DEALER FOR TWO WEEKS. THE MANUFACTURER HEADQUARTERS TELEPHONED THE CONTACT TO PICK UP THE VEHICLE, MENTIONED THAT A RECORDING DEVICE WAS INSTALLED, AND ADVISED THE CONTACT TO CONTINUE DRIVING SO THE ERROR COULD BE RECORDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860620April 20, 2016
SERVICE BRAKES
I JUST READ AN ARTICLE IN THE MAY 2016 ISSUE OF TRAILER LIFE MAGAZINE INVOLVING FORD F-150 AND THERE BRAKE FAILURE ISSUES. THE EXACT PROBLEM HAPPENED WITH MY JEEP. I WAS PULLING OUR CAMPER (UNLOADED), DOWN THE HIGHWAY AT A SPEED OF 60 MPH WHEN THE BRAKE LIGHT CAME ON AND THE BRAKE PEDAL OF MY JEEP WENT STRAIGHT TO THE FLOOR. I GOT SAFELY PULLED OVER TO THE SIDE OF THE ROAD TO CHECK THE FUID LEVEL. THE MASTER CYLINDER RESERVOIR WAS LOW BUT NOT EMPTY. I MANAGED TO GET HOME, ABOUT 6 MILES AND THE NEXT DAY TOOK THE TO JEEP DEALER WHERE THEY FOUND THAT THE BRAKE BOOSTER HAD DEVELOPED A VACUUM LEAK (THEY SAID) CAUSING COMPLETE FAILURE OF BRAKING SYSTEM. DEALER REPLACED BRAKE BOOSTER, DID A COMPLETE BRAKE JOB, REPLACED ALL ROTORS AND FLUSHED SYSTEM. $1350 LATER I WAS BACK ON THE ROAD. UNTIL I READ THIS ARTICLE I THOUGHT IT WAS AN ISOLATED INCIDENT. HOPEFULLY IT IS A COINCIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855251April 13, 2016
STEERING
THE JEEP HAS ONLY 43,880 MILES WHEN I WENT TO THE JEEP DEALER FOR AN OIL CHANGE. I WAS TOLD THE POWER STEERING RACK WAS LEAKING. THE REPAIR WOULD COST $1602 PLUS TAX. THIS JEEP HAS NOT BEEN DRIVEN OFF ROAD AND SHOULD NOT BE LEAKING WITH THIS LOW MILEAGE . THERE APPEARS TO BE MANY COMPLAINTS OF OWNERS WITH THE SAME PROBLEM. IT APPEARS THERE IS A FAULT WITH THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855138April 12, 2016
ELECTRICAL SYSTEM
DEFECTIVE ALTERNATOR WITH 63500 MILES, ALTERNATOR FAILED 4-7-16 ALTERNATOR FAILED WHILE DRIVING I BELIEVE THAT THE 2011 JEEP GRAND CHEROKEE SHOULD BE INCLUDED IN THIS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854842April 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER; THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854068April 7, 2016
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE ABS, CHECK ENGINE, FOUR WHEEL DRIVE, ANTI-SKID, AND AIR RIDE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCM MODULE NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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