Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10251085December 8, 2008
VISIBILITY
HVAC BLEND DOOR BREAKAGE LEADING TO EXPENSIVE DASHBOARD REMOVAL FOR PART REPLACEMENT. ONLINE FORUMS SUGGEST THIS IS A VERY COMMON PROBLEM. JEEP GRAND CHEROKEE LAREDO 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250995December 7, 2008
VISIBILITY
PASSENGER AND DRIVER SIDE POWER WINDOW ACTUATORS HAVE FAILED. THE PASSENGER SIDE FAILED FIRST AND WAS COVERED BY AN EXTENDED WARRANTY. A FEW MONTHS LATER THE DRIVER SIDE FAILED. VEHICLE IS ONLY 6 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250716December 4, 2008
AIR BAGS:FRONTAL
ON JULY 4, 2008, AIRBAG INADVERTENTLY DEPLOYED WHILE TRAVELING ON HIGHWAY WITH NO COLLISION INVOLVED. THE AIRBAG DEPLOYMENT DAMAGED THE AIRBAG SYSTEM, RIGHT DASHBOARD, WINDSHIELD, STEERING WHEEL, GLOVE COMPARTMENT DOOR, AND AIR CONDITIONING SYSTEM, CAUSED COMPLAINTS TO INCUR RENTAL VEHICLE EXPENSES, LOSS OF USE AND DEVALUATION OF HIS VEHICLE, INCONVENIENCE, AND CAUSED REDNESS AND IRRITATION TO FACE, NECK, AND CHEST AND AGGRAVATED ASTHMA.*TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10250453December 2, 2008
VISIBILITY
I OWN A 02 JEEP GRAND CHEROKEE LIMITED. FIRST IT STARTED OFF WITH ONLY HOT AIR ON MY DRIVERS SIDE AND FREEZING COLD AIR ON MY PASSENGER SIDE, NOW ITS JUST COLD ALL AROUND. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID ITS A PROBLEM WITH THE BLEND DOOR SYSTEM AND IT WOULD COST OVER 1000 DOLLARS TO FIX. WHEN I LOOKED ONLINE TO FIND A QUICK FIX FOR THE PROBLEM I LEARNED THERE ARE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. THIS SHOULD BE DEEMED A MANUFACTURES DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250358December 1, 2008
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION OF 2002 JEEP GRAND CHEROKEE, RESULTING IN MINOR ACCIDENT. UPON PUTTING VEHICLE IN GEAR IT REVVED AND ACCELERATED VERY RAPIDLY AND COULD NOT BE SLOWED DESPITE FULL BRAKE PRESSURE. INCIDENT RESULTED IN MAJOR DAMAGE TO 3 CARS (INCLUDING JEEP) WITHIN A ~40 FT RANGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10250356December 1, 2008
VISIBILITY
2002 JEEP GC OVERLAND. FOR THE PAST 20K MILES BLEND DOORS DO NOT OPERATE PROPERLY CAUSING TERRIBLE FROSTING OF INTERIOR DURING COLD WEATHER. SAFETY LIABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250033November 28, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
MY WIFE WAS ON HER WAY HOME FROM WORK WHEN THE VEHICLE SUDDENLY OVERHEATED. THE COOLING FAN BLADES HAD DISINTEGRATED, BLOWN THOUGHT THE TOP AND BOTTOM OF THE FAN SHROUD AND INTO THE RADIATOR CAUSING LOSS OF COOLANT. THE FAN SHROUD ASSEMBLY, THE RADIATOR AND THE ENGINE HEAD GASKET ALL HAD TO BE REPLACED DUE TO OVERHEATING OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249354November 19, 2008
VISIBILITY
FRONT DRIVER SIDE WINDOW WENT DOWN AND WAS COVERED UNDER WARRANTY. NOW ALL THREE REMAINING WINDOWS ARE DOWN. ALL THREE WENT WITHIN THE SAME MONTH. THIS IS OBVIOUSLY A FACTORY DEFECTIVE PROBLEM AND VERY EXPENSIVE. CHRYSLER SHOULD RECALL AND COVER THIS ISSUE AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248853November 14, 2008
VISIBILITY
I WAS GETTING READY TO GO TO WORK. IT WAS COLD AND I NEEDED TO TURN ON THE HEAT. I TURNED THE HEAT ON AND ALL I GOT WAS COLD AIR, THE ENTIRE 30 MILES THAT IT TAKES FOR ME TO GET TO WORK. TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS MY BLEND DOORS AND THAT IT WOULD COST $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248681November 13, 2008
SEATS
HEATING ELEMENTS FOR FRONT HEATED SEATS BURNED FOAM IN BOTH SEATS. HEATING ELEMENTS NO LONGER FUNCTION CAUSING AN EXPENSIVE REPAIR. JEEP BUILD DATE OF FEBRUARY 2002. MANUFACTURERS RECALL F17 STARTS WITH DATE OF MANUFACTURE OF SEPTEMBER 2002. CHRYSLER ACKNOWLEDGES THE PROBLEM BUT WILL NOT EXPAND THE RECALL DATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248610November 12, 2008
VISIBILITY
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED V8. SINCE I HAVE OWNED THE VEHICLE I HAVE BEEN BATTLING WITH NO HEAT. THERE IS A PROBLEM WITH THE BLEND DOOR THAT COMES WITH THE DUAL MODULE HEATING AND COOLING SYSTEM. I SELL HOMES AND PEOPLE DO NOT GET LOANS IF THERE IS NO HEAT IN THE HOUSE. IT IS CONSIDERED UNINHIBITEDLY. WHAT DO I SAY TO MY 2 YEAR OLD WHEN THEY WANT TO BE WARM WHILE DRIVING ANYWHERE IN THE COLD MONTHS. THEIR ARE TO MANY PEOPLE WITH THE SAME PROBLEM WITH THE SAME VEHICLES. A RECALL IS MANDATORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248217November 10, 2008
VISIBILITY
PRIOR TO THE PROBLEM THE VEHICLE PERFORMED AS DESIGNED AND THEN SUDDENLY A SNAP NOISE CAME FROM THE DASH AREA AND THEN THE WINDOWS FOGGED WHILE I WAS DRIVING. THE FAILURE WAS A PLASTIC COMPONENT OF THE CLIMATE CONTROL VENT SYSTEM AND THE CONSEQUENCES ARE NO HEATING OF THE DRIVERS COMPARTMENT AND COMPROMISED COMFORT & VISIBILITY WHILE DRIVING. THE ONLY SOLUTION THAT THE JEEP DEALER OFFERS IS TO REPLACE THE BADLY DESIGNED EXPENSIVE PARTS WITH EQUALLY INFERIOR EXPENSIVE OEM REPLACEMENT PARTS WHICH ARE INEVITABLY GOING TO BREAK AGAIN. DIAGNOSTIC / REPAIR QUOTE $1600.00 I SOUGHT ADVICE / INFO REGARDING MY PROBLEM AND DISCOVERED ON MY OWN A COMPANY IN TEXAS WHICH MAKES A RELIABLE / PERMANENT SOLUTION FOR THE JEEP GRAND CHEROKEE POORLY DESIGNED DUAL CONTROL VENT & RECIRC SYSTEMS. I BOUGHT AN AFTER MKT REPAIR KIT FROM A TEXAS CO. HEATERTREATER.COM FOR $225. THE SUPERIOR DESIGNED PARTS ARE IMPERVIOUS TO BREAKAGE LIKE THE OEM JEEP COMPONENTS AND WILL NOT REPEAT THIS TROUBLE IN MY VEHICLE LIKE THE ORIGINAL PARTS. PLEASE REVIEW HEATERTREATER.COM AS USEFUL INFO AS TO HOW JEEP ENGINEERS SHOULD HAVE BUILT IT AND TO SEE DEMONSTRATION OF THE PROBLEM. MY OLD PARTS ARE AVAILABLE FOR YOU TO REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247909November 7, 2008
SEATS
AS THE PURCHASER OF PRE-OWNED 2002 JEEP GC LIMITED, HAVE EXPERIENCED FRONT SEATS HEATER ELEMENTS SHORTING AND FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247928November 7, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE WEATHER TURNED TO SNOW AND I NEEDED THE DEFROST/ HEATER. THE PASSENGER SIDE ONLY BLOWS COLD AIR. MY VISIBILITY BECAME SO IMPAIRED I HAD TO PULL OVER AND ABANDON THE VEHICLE UNTIL THE FOLLOWING DAY. I TOOK IT TO MY MECHANIC, THE DIAGNOSIS IS BROKEN BLEND AIR DOOR AND RECIRCULATION DOOR, ESTIMATE $1200.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247980November 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 JEEP CHEROKEE LIMITED HAS 64,000 MILES ON IT. THE "CHECK ENGINE" LIGHT CAME ON WHILE DRIVING. TOOK IT TO JEEP DEALERSHIP. COMPUTER HOOK UP INDICATED A TRANSMISSION PROBLEM. I WAS TOLD IT NEEDED A NEW "TORQUE CONVERTER." HAD THE TORQUE CONVERTER REPLACED. WHEN REPLACING THE "TORQUE CONVERTER", I WAS TOLD THE TRANS. PLATE WAS BAD AND NEEDED TO BE REPLACED. REPLACED PLATE. COMPUTER NOW SAYS THE 02 SENSOR IS BAD. REPLACED 02 SENSOR. WHILE GETTING TO THE 02 SENSOR, WAS TOLD A BOLT WAS RUSTED TO TRANS. COOLANT LINE AND BROKE A HOLE IN IT. HAD THE COOLANT LINE REPLACED. NOW THE JEEP STALLS! HAD TO DRIVE IT BACK TO THE DEALERSHIP WITH ONE FOOT ON THE GAS, ONE ON THE BRAKE TO KEEP JEEP RUNNING AND NOT TO CAUSE AND ACCIDENT! NOW I'M TOLD MY SPARK PLUGS NEED REPLACING AND FUEL SYSTEM CLEANED. REPLACED SPARK PLUGS, FUEL SYSTEM WAS CLEANED AND REPLACED THE IDLE AIR CONTROL MOTOR!!! JEEP STALLS WHEN PUTTING INTO REVERSE OR DRIVE! WHY IS THE JEEP STALLING????? I'VE ALREADY DUMPED A PILE OF MONEY INTO IT AND IT'S WORSE OFF THAN WHEN I TOOK IT IN THE FIRST PLACE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247541November 3, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOORS FAILED ON 2002 JEEP GRAND CHEROKEE. CANNOT GET HEAT, DEFROST WINDOWS, ETC. THIS HAPPEN TO OUR JEEP AT 80,000 MILES, BUT I HAVE HEARD FROM MANY JEEP OWNERS WITH THE SAME PROBLEM, SOME HAPPENING AS SOON AS 40,000 MILES. THIS IS CLEARLY A MANUFACTURING DEFECT AND IS A SAFETY ISSUE IF ONE CANNOT PROPERLY DEFROST WINDOWS. COST IS $1,200 TO REPAIR PER DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246734October 26, 2008
VISIBILITY
NO HEAT, POOR DEFROSTER PERFORMANCE. WAS TOLD THE PROBLEM IS THE HEATER BLEND DOOR HAS FAILED AND THE COST IS AROUND $`1,800.00 TO REPAIR. I STARTED LAST WINTER WITH NO HEAD ON THE PASSENGER SIDE, NOW THERE IS NO HEAT ON EITHER SIDE. DEFROSTERS NOT PROPERLY CLEARING WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246715October 25, 2008
VISIBILITY
BLEND DOOR ACTUATOR FAILURE, SAFETY ISSUE!! NO VISIBILITY!!! NO HEAT ON PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246714October 25, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
APPARENTLY THERE IS A HUGE NUMBER OF JEEP GRAND CHEROKEE OWNERS WITH DEFECTIVE BLEND DOOR ACTUATORS. I AM ONE OF THEM. I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND HAVE NO HEAT ON MY PASSENGER SIDE. NO DEFROST, BIG SAFETY ISSUE. DEALER QUOTES OVER $1,000 TO REPAIR. I CAN'T AFFORD THAT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246590October 24, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IN THE FALL OF 2007, THE HEAT ON THE PASSENGER SIDE OF 2002 JEEP GRAND CHEROKEE STOPPED WORKING. I DID SOME ONLINE RESEARCH AND THIS PROBLEM WAS SO COMMON THAT I EASILY FOUND PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM THAT WERE ABLE TO SELF-DIAGNOSE THE PROBLEM USING THE JEEPS INTERNAL COMPUTER TO OUTPUT THE SYSTEM FAULTS. USING THE SAME METHOD TO ENTER THE AZC SELF-DIAGNOSTIC MODE, THE CLIMATE CONTROL DISPLAY OUTPUT THE SYSTEM FAULT CODES 52-54-56. SINCE MOST OF THE CONSUMERS I'VE RUN INTO WITH THIS PROBLEM GET THAT EXACT CODE, OR HAVE HAD THE SAME PROBLEM DIAGNOSED BY A JEEP DEALERSHIP SERVICE DEPARTMENT, I ALREADY KNOW THAT IT WILL COST ANYWHERE FROM $1000+ TO BE REPAIRED, THE MAJORITY OF IT BEING LABOR AS THE ENTIRE INSTRUMENT PANEL ASSEMBLY HAS TO BE REMOVED. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. EACH NEW SUB-ASSEMBLY CONSISTS OF SEVERAL INDIVIDUAL COMPONENTS. THE NEW SUB-ASSEMBLIES IMPROVE COMPONENT RELIABILITY. IT IS RECOMMENDED THAT THE RESPECTIVE SUB-ASSEMBLY BE INSTALLED IF A BLEND AIR DOOR(S), A RECIRCULATION DOOR, A DOOR LINK, OR A SUB-ASSEMBLY HOUSING REQUIRES REPLACEMENT. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE MORE THAN $1,000. A JOB SO CONSUMING THAT IT WOULDN'T BE WISE TO HAVE IT SERVICED BY ANYTHING BUT A JEEP SERVICE TECHNICIAN. NOT TO MENTION SOME REPAIR SHOPS WONT EVEN TAKE ON THE JOB DUE TO THE TIME AND POSSIBLE ACCOUNTABILITY OF SUCH A PROJECT. THIS IS A MAJOR SAFETY ISSUE; NOT ONLY BECAUSE YOU LOSE THE ABILITY TO DEFROST BUT OF THE EFFECTS EXTREME COLD CAN HAVE ON A BODY TOO. THE NHTSB NEEDS TO ADDRESS THIS WITH DAIMLER CHRYLSER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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