Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10894171August 8, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PARTS FOR MONTHS. THE CONTACT CALLED MORE THAN ONE DEALER AND WAS UNABLE TO SCHEDULE A REPAIR WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/21/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893432August 5, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893430August 5, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD SEVERAL TIMES. THE DEALER WAS NOTIFIED IMMEDIATELY AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPLACED THE BRAKE BOOSTER. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PART FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893111August 4, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE LOW BEAM HEADLIGHTS WERE TOO DIM AND PREVENTED THE DRIVER FROM SEEING ONE CAR LENGTH IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892788August 3, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL, VISIBILITY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WINDOWS RANDOMLY LOWERED WITHOUT WARNING. THE CONTACT HAD TO USE THE ELECTRONIC FUNCTION TO WIND THE WINDOWS UP EACH TIME THE FAILURE OCCURRED. THE CRUISE CONTROL FAILED TO ENGAGE AND DISENGAGE, WHICH CAUSED THE CONTACT TO HAVE TO TURN OFF AND RESTART THE VEHICLE. THE SERVICE ENGINE LIGHT ILLUMINATED WHEN THE CRUISE CONTROL FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891519July 29, 2016
UNKNOWN OR OTHER
FROM 2012 I'VE BEEN EXPERIENCING ISSUES WITH MY VEHICLE HAVING A HARD START AND STALLING WHILE DRIVING IT EVENTUALLY GOT WORST AND ON 7/28/16 IT STALLED AND NEVER START AGAIN. I SMELL SOMETHING BURNING UNDER THE HOOD BUT DON'T KNOW WHAT IT IS. I AM NOW OUT OF A VEHICLE BECAUSE FOR FOUR YEARS A SOLUTION NOT FOUND FOR THE PROBLEM. MY SOLUTION IS THAT THE WHOLE VEHICLE NEEDS TO BE RECALLED. THIS VEHICLE HAS BEEN PUTTING MY FAMILY IN DANGER FOR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888621July 26, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888777July 26, 2016
UNKNOWN OR OTHER
DASHBOARD IS BUBBLING AND PULLING AWAY FROM ADHESIVE. DEALERSHIP TOLD ME THIS IS A DEFECT OF THE 2011 JEEP GRAND CHEROKEE, AND THE ONLY FIX IS TO REPLACE IT........STARTED AS ONE LITTLE BUBBLE AND HAS PROGRESSIVELY GOTTEN WORSE. THE LEATHER IS DRYING OUT WHERE IT IS PULLING AWAY FROM THE ADHESIVE. JEEP (MOPAR) CONVERSATION STATED THEY COULD FILE A COMPLAINT BUT NOT HELP IN THE REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888142July 25, 2016
ELECTRICAL SYSTEM
1ST THE SENSOR FOR "KEY NOT DETECTED" DISPLAYED.I HAD IT FIXED AT THE DEALERSHIP. SHORTLY AFTER, IT RETURNED BUT THIS TIME ALL THE SENSORS ON THE DASH LIT UP AND THE VEHICLE TRANSMISSION DROPPED IN GEAR. ALMOST GOT REAR ENDED BY A TRUCK ON THE HIGHWAY.THE SPEEDOMETER SHUT DOWN AND THE WIPERS TURNED ON. I PULLED OVER AND TURNED OFF THE VEHICLE. ONCE IT FINALLY RESTARTED, IT WOULD NOT GET OFF THE PARK GEAR. FINALLY AFTER 4 ATTEMPTS IT RESTARTED AND I WAS ABLE TO DRIVE HOME. IT DIED IN MY DRIVEWAY. WOULD NOT RESTART .I HAD IT TOWED TO THE DEALER. ITS BEEN THERE FOR APPROX. 2 WEEKS. THEY SAID THEY CANT FIND THE PROBLEM AND HAVE CALLED THEY'RE TECHS AT THEY'RE CORPORATE HEAD QUARTER'S TO ASSIST THEM. ACCORDING TO MANY FORUMS ON LINE THIS SEEMS TO BE A COMMON PROBLEM. THIS SHOULD BE A RECALL. THE DEALER ADMITTED TO FINDING A MELTED PART. THIS IS A COSTLY REPAIR THAT THEY CLAIM MY WARRANTY WILL NOT COVER! MY VEHICLE DRAMATICALLY DROPPED IN SPEED WHILE DRIVING ON A MAJOR HIGHWAY. IF THAT'S NOT CONSIDERED A SAFETY ISSUE AND THE FACT THAT THERE IS AN OBVIOUS FIRE HAZARD WITH THE DASH OR THE FUSE BOX IS INSANE!! THERE IS A HIGH POTENTIAL FOR AN ELECTRICAL FIRE TO BREAK OUT DUE TO A FAULTY DESIGN. THE VEHICLE IS ELECTRONIC AND THE TRANSMISSION HAS FEATURES THAT CHANGES THE OPERATION OF THE VEHICLE WHILE DRIVING! I WOULD LIKE TO SEE ANYONE DRIVE IN FRONT OF A TRACTOR TRAILER ON A MAJOR HIGHWAY AND SUDDENLY DROP THE TRANSMISSION TO 1ST GEAR (HIGH RPM AND DRAMATICALLY DROPS SPEED) AND SEE HOW ALL OF THE SUDDEN YOU CAN CREATE A MAJOR ACCIDENT LIKE I ALMOST DID! THIS NEEDS TO BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888287July 25, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 55 AND 60 MPH, THE TRANSMISSION INDEPENDENTLY SHIFTED INTO FOURTH GEAR. THE CONTACT STATED THAT THE TRANSMISSION REMAINED IN FOURTH GEAR UNTIL THE VEHICLE WAS CYCLED OFF AND ON. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888015July 24, 2016
UNKNOWN OR OTHER
FOR THE PAST FOUR YEARS I'VE BEEN HAVING TROUBLE WITH MY VEHICLE STARTING AND STALLING WHILE DRIVING. THE PROBLEM BECAME WORST OVER THE PAST WEEK AS THE VEHICLE STALLS WHILE BANKING CORNERS OR JUST DRIVING ON A STRAIGHT STRETCH. IT STALLS ABOUT 3 TO 4 TIMES JUST TO GO FROM POINT A TO POINT B WHICH IS NORMALLY 2 MILES OR LESS. TWICE SOMEONE ALMOST REAR END ME BECAUSE OF THIS PROBLEM. IT'S TIME FOR A RECALL OF THIS VEHICLE ALL TOGETHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885582July 18, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883232July 12, 2016
LATCHES/LOCKS/LINKAGES
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE REAR DOOR LOCK ACTUATORS FAILED CAUSING THE REAR DOORS TO NOT LOCK WITH THE CENTRAL LOCKING SYSTEM. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883171July 7, 2016
ELECTRICAL SYSTEM
ALTERNATOR HAS FAILED. CHARGING FAULT AND BATTERY FAULT LIGHT CAME ON SHORTLY BEFORE VEHICLE DIED COMPLETELY. UPON REPLACING BATTERY, VEHICLE STARTED BUT BATTERY DID NOT CHARGE AND DIED AGAIN WHILE DRIVING CAUSING A STALL IN TRAFFIC WITHOUT SUFFICIENT CHARGE TO POWER HAZARD FLASHERS NECESSITATING A TOW TRUCK TO COME AND REMOVE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876552June 25, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I TOOK MY 2011 GRAND CHEROKEE TO THE DEALER FOR THE NORMAL MAINTENANCE. HOWEVER, THERE WERE A COUPLE OF RECALLS SO I ASKED THEM TO TAKE CARE OF THEM. RECALLS WERE RELATED TO THE FUEL PUMP RELAY AND TO THE SUN VISOR (WHICH APPARENTLY CAN SHORT-CIRCUIT AND CAUSE A FIRE). THERE WAS A FIRMWARE UPDATE FOR THE TIPM ALSO SO I GOT THAT DONE TOO. 3 WEEKS LATER, I GET ON MY CAR, I PUT THE IGNITION TO ON AND THE WIPERS WENT ON, I TRIED TO TURN THEM OFF AND I COULDN'T. THIS IS A LIST OF ALL THE SYMPTOMS: - TURN SIGNALS NOT WORKING - REAR WIPER NOT WORKING - FRONT WIPERS ON - TRACTION CONTROL OFF AND NO WAY TO TURN IT BACK ON - BUTTONS ON THE STEERING WHEEL NOT WORKING, NONE OF THEM, EXCEPT FOR THE ONES THAT CONTROL THE RADIO - HEATED STEERING WHEEL, TOW/HAUL, TRACTION CONTROL AND 110V PLUG SWITCHES NOT RESPONDING - INTERIOR LIGHTS NOT WORKING - HEADLIGHTS WORKED BUT NO WAY TO CONTROL HIGH OR LOW BEAMS I DID SOME RESEARCH ONLINE, FOUND THAT SOME OTHER PEOPLE WERE HAVING THE SAME ISSUE AND SOME OF THEM SAID THAT THEY HAD THE ISSUE RESOLVED BY LEAVING THE BATTERY UNPLUGGED OVERNIGHT, IT DIDNT WORK. I TOOK THE WIPERS OUT (SINCE I COULDN'T TURN THEM OFF) AND TOOK MY CAR TO THE DEALER (WITHOUT TURN SIGNALS). THEY'VE HAD THE CAR FOR 2 DAYS ALREADY, YESTERDAY THEY CALLED ME BACK AND TOLD ME THEY WERE STILL TRYING TO DETERMINATE THE ISSUE BUT THAT IT COULD BE A DEFECTIVE TIPM. I HAVE NO IDEA OF HOW MUCH THIS IS GOING TO COST TO GET FIXED BUT THE TRUTH IS, I GOT THIS CAR 2 MONTHS AGO, LOOKED PERFECTLY FINE, VERY WELL MAINTAINED AND NOW I WILL PROBABLY HAVE TO PUT MORE MONEY OUT OF MY POCKET TO GET THIS THING RESOLVED. READING ON THE FORUMS I HAVE ALSO BECOME AWARE OF THE BIG SAFETY ISSUES THAT A FAULTY TIPM MAY CAUSE, READ OF PEOPLE'S CARS STALLING IN THE MIDDLE OF TRAFFIC! I AM REALLY CONCERNED NOW ABOUT MY SAFETY AND I WISH I DIDN'T BUY THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875186June 20, 2016
ENGINE, UNKNOWN OR OTHER
VEHICLE CHECK ENGINE LIGHT COMES ON, VEHICLE LOSES POWER AND EVENTUALLY STALLS. THIS HAS BEEN GOING ON FOR ABOUT A YEAR AND HAS HAPPEN ABOUT 4 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875227June 20, 2016
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES, STEERING
WAS SLOWING DOWN FROM 50 MPH TO MAKE A LEFT HAND TURN. AS I WAS ENTERING THE TURN, AT ABOUT 30 MPH, THE ENGINE SHUT OFF. ALL DASH LIGHTS STILL FUNCTIONAL, RADIO WAS STILL ON, TURN SIGNAL STILL ON. THERE WAS NO SPUTTERING. LOST POWER STEERING AND POWER BRAKING (AND ANY OTHER ITEMS THAT ARE NOT FUNCTIONAL WHILE IN "RUN" MODE). SHIFTED TO "NEUTRAL", BUT IT WOULD NOT START BECAUSE THE TRANSMISSION WAS NOT IN "PARK". PULLED TO THE SIDE AND STOPPED THE VEHICLE, PUT IT IN "PARK". STARTED LIKE NOTHING HAD HAPPENED. THERE WERE NO WARNING LIGHTS BEFORE SHUTDOWN, THERE ARE NO SERVICE LIGHTS OR OBD II CODES STORED IN COMPUTER. WAS USING THE PUSH BUTTON STARTER, THE KEY FOB WAS IN MY POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875231June 20, 2016
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
ON MAY 28, 2016 WHILE NAVIGATING MY DRIVEWAY, MY CAR SUDDENLY ACCELERATED FORWARD AND CRASHED INTO THE BACK WALL OF MY GARAGE. DAMAGE WAS DONE TO MY HOME AND MY CAR. I HAD NO CONTROL OVER THE VEHICLE. HITTING THE BRAKE AND TRYING TO HIT THE IGNITION BUTTON DID NOTHING TO STOP THE VEHICLE. ON ANOTHER OCCASION, ABOUT TWO WEEKS EARLIER, I HAD PARKED THE CAR AT WALMART, PRESSED THE BRAKE AND THE IGNITION BUTTON TO TURN IT OFF. WHILE IN PARK AND THE ENGINE OFF, THE VEHICLE LURCHED FORWARD AND BUMPED THE SUV SITTING IN FRONT OF ME. I AM NOW AFRAID TO DRIVE THIS VEHICLE! I HAVE REPORTED THIS INCIDENT TO MY LOCAL AUTO DEALERSHIP AND CHYSLER CORP. THE DAMAGE IS BEING REPAIRED AT MY COST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10874324June 15, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL STUCK TO THE FLOORBOARD. THE DRIVER MANAGED TO ENGAGE THE BRAKE PEDAL UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE DEALER STATED THAT THE BOOSTER WAS PERFORMING NORMALLY AND ALL THE VEHICLE REQUIRED WAS THE SHIELD. THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873671June 10, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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