Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10644671October 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (LIGHTING, ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643492October 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641395October 4, 2014
SERVICE BRAKES
TL-THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640524October 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED SMOKE COMING FROM THE VANITY LAMP. THE CONTACT ALLOWED THE SMOKE TO VANISH. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO DIAGNOSTIC TESTING WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10640620October 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639551September 27, 2014
SERVICE BRAKES, VISIBILITY, EXTERIOR LIGHTING
I HAVE GOTTEN TWO SAFETY RECALLS FROM JEEP. THE FIRST ONE IS P14/NHTSA 14V-154 ( BRAKE BOOSTER MAY PREMATURELY CORRODE) AND THE SECOND IS P36/NHTSA 14V-391 ( SUN VISOR VANITY LAMP MAY EXPERIENCE HIGH RESISTANCE SHORT). I HAVE CALLED SEVERAL DEALERSHIPS TO TRY TO GET MY CAR IN FOR THEM TO CHECK AND HAVE EITHER BEEN TOLD THEY DON'T HAVE THE PART OR ARE "TOO BUSY TO SERVICE MY CAR". I WAS EVEN TOLD AT HELFMAN DODGE CHRYSLER JEEP AND RAM IN HOUSTON (713)533-6100 THAT THEY COULDN'T SERVICE MY CAR BECAUSE THEY WERE TOO BUSY AND UNDER STAFFED AND THEN THE MAN SAID " I DON'T MEAN TO BE RUDE, BUT IT'S TRUE". MY SERVICE ENGINE SOON LIGHT ALSO CAME ON AT ONE POINT AND THEY SAID THEY COULDN'T TAKE MY CAR IN. I AM VERY FRUSTRATED WITH JEEP'S COSTUMER SERVICE. I ALSO CALLED THE DEALERSHIP I BOUGHT MY CAR FROM (AUTO NATION) CHRYSLER JEEP AND DODGE IN SPRING, TEXAS THREE TIMES AND NEVER RECEIVED A PHONE CALL BACK AFTER LEAVING THREE MESSAGES WITH THE SERVICE OPERATOR. I WAS TOLD TO FILE A COMPLIANT ON THIS WEBSITE IF THE RECALLS WERE NOT TAKEN CARE OF WITHIN A REASONABLE TIME. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639203September 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639259September 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN MAY OF 2014 AND THE DEALER DID NOT HAVE THE REMEDY PART AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638873September 25, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639174September 25, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
IN GENERAL, THE CAR WOULD NOT START WHEN BRAKE WAS PRESSED AND THE START BUTTON WAS PUSHED. THIS HAPPENED SIX TIMES. FIRST FOUR TIMES THE ENGINE WOULD JUST TURN OVER BUT NOT START. LAST TWO TIMES, THE ENGINE STARTED FOR ABOUT TWO TO THREE SECONDS THEN DIED. ATTEMPTING TO START IT AGAIN RESULTED IN THE ENGINE TURNING OVER BUT NOT STARTING. DURING ALL OF THE SIX ATTEMPTS THE ENGINE ONLY STARTED AND STAYED RUNNING AFTER THREE OR FOUR ATTEMPTS. WHEN I'VE TAKEN THE VEHICLE TO THE DEALER I WAS TOLD THAT THERE MAY BE A BAD WIN MODULE, WHICH WAS SUPPOSEDLY REPLACED. WHEN ASKED ABOUT THE TIPM I WAS TOLD THAT THEY HAVE TO BEGIN DIAGNOSIS STARTING WITH OTHER PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638089September 22, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/30/14*LJ UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637201September 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633156September 15, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM: WIRING) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632660September 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS PLACED ON A WAITING LIST AND THE DEALER ADVISED THAT THEY WERE ONLY REPAIRING TWO VEHICLES PER DAY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632811September 12, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE IN JUNE AND TOOK MY CAR FOR REPAIRS. THEY DID THE INSPECTION ON THE JEEP AND FOUND THAT I NEED A NEW PART. I HAVE NOW BEEN WAITING 3 MONTHS TO GET THIS PART AND MY DEALER TELLS ME THEY CAN GET THE PART FROM THE FACTORY AND DON'T KNOW WHEN THEY WILL. TODAY I RECEIVED A NEW RECALL NOTICE P36 /NHTSA 14V-391 FOR A WIRING ISSUE ON THE OVERHEAD LIGHTS. I TOOK IT TO THE DEALER AND THEY TOLD ME THEY WOULD ORDER THE PARTS. AGAIN WITH KNOW IDEAL WHEN THIS WOULD BE REPAIRED. THE FIRST COULD CAUSE MY BREAKS TO FAIL THE SECOND COULD CAUSE MY CAR TO BURN DOWN. I WOULD LIKE TO GET THIS REPAIRED WHAT DO I NEED TO DO? I HAVE CONTACTED THE FACTORY WITH NO HELP. THEY CLAIM THEY ARE TRYING TO PRODUCE THE PARTS FOR THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632424September 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*LJ UPDATED 5/4/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632523September 11, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632295September 10, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .UPDATED 09/30/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631780September 9, 2014
SERVICE BRAKES
JEEP PUT OUT A RECALL NOTICE ON THE BRAKE BOOSTER FOR THIS VEHICLE IN JULY 2014. THE LOCAL DEALERSHIP, FAMILY CHRYSLER JEEP, STILL, AS OF 9/9/2014 DOES NOT HAVE THE PARTS TO CORRECT THE BRAKE BOOSTER ISSUE. THE DEALERSHIP ATTENDANT TODAY 9/9/2014, [XXX], (MALE) STATED THAT I WOULD HAVE TO CALL BACK SOME TIME THE END OF SEPTEMBER TO HOPEFULLY GET AN APPOINTMENT IN OCTOBER. THIS IS NOT A AN ACCEPTABLE TIME FRAME WHEN IT COMES TO BREAK FAILURE. WE HAVE A NEWBORN BABY THAT MUST TRAVEL IN THIS VEHICLE. SPEAKING TODAY DIRECTLY WITH THE CHRYSLER GROUP RECALL CENTER 800-853-1403 THEY DO NOT HAVE AN ETA ON WHEN THE DEALERSHIPS WILL HAVE THE NECESSARY PARTS TO FIX THE BREAKS. OVER 2 MONTHS AND STILL NO PARTS FROM THE CHRYSLER GROUP?? TOTALLY UNACCEPTABLE BY ANY STANDARD. WHEN I ASKED THE CALL CENTER REP TO TRANSFER ME TO A SUPERVISOR I WAS TOLD, THIS CALL DOES NOT WARRANT A SUPERVISOR. SERIOUS. I HOPE THEY DID RECORD THIS PHONE CALL TODAY TO VERIFY THAT I WAS TOLD "THIS PHONE CALL DOES NOT WARRANT A SUPERVISOR". AFTER A BIT OF A TALKING TO AND DEMANDING THAT THE REP TELL ME "NO" I HAVE BEEN ON HOLD FOR 25.03 MINUTES ON MY TIMER ON THE PHONE. I AM SENDING THIS AT THE SAME TIME I AM ON HOLD WITH THE CHRYSLER GROUP RECALL CENTER. FINALLY TOLD THAT A SUPERVISOR WILL CALL ME BACK IN 1-2 BUSINESS DAYS. NOTED TO THE REP THAT TODAY IS TUESDAY, SEPTEMBER 9 10:27 AM AND I LOOK FORWARD TO HEARING FROM A SUPERVISOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630798September 8, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CONCERNS OVER BRAKE BOOSTER RECALL PARTS AVAILABILITY. *SMD THE CONSUMER STATED THE PART WAS ORDERED ON JUNE 25. 2014. THE DEALER INFORMED THE CONSUMER, THERE WERE 50 PEOPLE AHEAD OF HER AND ONLY 1 PART ARRIVED PER WEEK. RECALL # 14V154000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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