Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10663146December 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM), EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663202December 9, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660914November 25, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
CHRYSLER RECALLS P14 & P36 HAVE BEEN IN EFFECT SINCE MAY AND AUGUST OF THIS YEAR RESPECTFULLY. TO DATE I AM UNABLE TO OBTAIN PARTS FOR EITHER RECALL FROM CHRYSLER. P14 DEALS WITH ERODING BOOSTER PUMP ENCLOSURES AND THEY CONTINUALLY TELL ME THEY CANNOT GET PARTS. 7 MONTHS HAS ELAPSED SINCE NOTIFICATION AND NO REMEDY IN SITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653123November 6, 2014
ENGINE, EXTERIOR LIGHTING
I HAVE A 2013 JEEP GRAND CHEROKEE, I HAVE TAKEN MY CAR TO THE DEALERSHIP TWICE NOW FOR THE ENGINE STALLING AS I CLIMB A HILL AND FOR IT KICKING INTO GEAR WHEN SITTING STILL WITH MY FOOT STILL ON THE BRAKE. THE CAR JERKS EXTREMELY HARD TO THE POINT WHERE YOU THINK YOU HAVE BEEN HIT BY ANOTHER CAR. IT ALSO DOES THIS WHEN SWITCHING BETWEEN THE FIRST 3 GEARS. THE FIRST TIME I TOOK IT IN, THE DEALERSHIP TOLD ME THEY HAD TO ADJUST THE COMPUTER ON THE ENGINE. THIS DID NOT WORK AS I AM STILL EXPERIENCING THE SAME ISSUE. I ALSO HAVE NOTICED A DECREASE IN MY MILEAGE PER GALLON. I WAS GETTING 14 AND AM NOW GETTING 9 MILES PER GALLON. MY OUTLET BUTTONS ARE ALL STICKING ON MY DASHBOARD AND ARE HARD TO THE TOUCH TO TURN ON. WHEN TRYING TO TURN ON ONE BUTTON, ALL BUTTONS LIGHT UP. IE..PARKING ASSISTANCE, SKID CONTROL, ETC. MY HEADLIGHTS ALSO WOULD NOT TURN ON WHEN DRIVING. THE ONLY LIGHTS THAT WORKED WERE THE HIGH BEAMS. THIS HAS HAPPENED TO ME THREE TIMES WHILE DRIVING. THE DEALERSHIP STATES THAT THEY CAN NOT REPLICATE THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652977November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652786November 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652395November 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO STATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652094November 3, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN MAY OF 2014 AND RECEIVED NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL SYSTEM) IN SEPTEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651811November 1, 2014
SERVICE BRAKES
TL-THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651018October 29, 2014
SERVICE BRAKES
THIS IS A COMPLAINT ABOUT THE TIMELINE IN WHICH THIS RECALL P14/NHTSA 14V-154 (BRAKE BOOSTER) IS TAKING TO GET FIXED BY THE CHRYSLER GROUP. I HAVE BEEN ON THE WAITING LIST AT MY LOCAL DEALER IN RAPID CITY SINCE MID JUNE AND THEY INFORM ME THAT THEY ARE ONLY GETTING 3-4 PARTS PER MONTH TO FIX THIS. I DON'T UNDERSTAND WHY CHRYSLER IS REACTING SO SLOW AT GETTING THE PARTS OUT TO THE DEALERS TO FIX THIS, ESPECIALLY WITH THE WINTER MONTHS COMING UP AND IF WATER GETS INTO THE BRAKE SYSTEM AND FREEZES IT MAY CAUSE THE BRAKES TO NOT WORK PROPERLY. I CALLED CHRYSLER TO COMPLAIN AND THEY DIDN'T SEEM TO FEEL CONCERNED AND JUST GAVE ME A CANNED STANDARD STATEMENT THAT IT IS A CONTROLLED RECALL. NOW IN THE MEANTIME I HAVE A 2ND RECALL P36/NHTSA 14V-391 (SUN VISOR VANITY LAMP WIRING) WHICH I AM ON ANOTHER WAITING LIST TO GET FIXED. IF SOMEONE CAN PLEASE RESPOND AND LET ME KNOW WHAT IS CONSIDERED A REASONABLE WAITING TIME FOR THE BRAKE BOOSTER TO GET FIXED? IF MY DEALER CAN ONLY REPAIR 3-4 VEHICLES PER MONTH, IT MAY BE YEARS BEFORE ALL THE AFFECTED JEEPS ARE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650609October 28, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS, BUT WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650336October 27, 2014
SERVICE BRAKES
I HAVE HAD A BRAKE RECALL NOTICE FOR MY VEHICLE FOR MONTHS! WHEN I CHECK WITH CHRYSLER AND THE DEALER PARTS TO REPAIR THE BRAKES HAVE NOT BEEN RELEASED! I HAVE NOW RECEIVED A SECOND RECALL FOR A POSSIBLE SHORT IN THE HEADLINER THAT COULD CAUSE A FIRE, AGAIN NO PARTS TO FIX THE PROBLEM. IS THE GOVERNMENT GOING TO LOOK INTO THIS OR AM I WASTING MY TIME FILLING OUT MESSAGES ON THIS SITE??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649882October 25, 2014
SERVICE BRAKES
I GOT A RECALL # P14 I HAVE TIRED FOR OVER 3 MONTHS TO GET IT REPAIRED AT ROYAL OLDS IN CHARLESTON WHERE I PURCHASED THE VEHICLE THEY SAID THEY DON'T HAVE THE PART AND ONLY GET ONE PART IN AT A TIME PER MONTH. IT IS APPARENT THAT THEY DON'T WANT TO FIX THIS RECALL, I'M NOT THE ONLY CUSTOMER HAVING THIS PROBLEM I HAVE TALKED WITH OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649585October 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED PUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE TOTALLY INTEGRATED POWER MODULE. THE CONTACT CONTINUED TO HAVE TROUBLE STARTING THE ENGINE AND THE VEHICLE WOULD STALL SHORTLY AFTER STARTING THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE WIN MODULE BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM BUT NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649744October 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE UPDATED 12/03/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649739October 24, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/03/2014*LJ UPDATED 01/27/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649743October 24, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE NAVIGATION SYSTEM IS UNRELIABLE IN THAT THE "GUIDANCE" IT GIVES IS GROSSLY WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645057October 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, THERE WAS A DELAY IN RESPONSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THERE WAS A LIMITED AMOUNT OF PARTS BEING SHIPPED AND THAT THERE WAS A ORDER PLACED ON JUNE 30TH OF 2014. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645070October 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH DOWN HILL AND APPROACHING A TRAFFIC LIGHT, THE CONTACT ATTEMPTED TO AVOID A CRASH WITH ANOTHER VEHICLE AND DEPRESSED THE BRAKE PEDAL. THE CONTACT STATED THAT THE BRAKES FAILED TO RESPOND AND CRASHED INTO A FENCE. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED INJURIES TO THE NECK THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10644979October 15, 2014
SERVICE BRAKES
HI.I REQUESTED A REPAIR FOR THE BRAKE BOOSTER FOR MY JEEP GRAND CHEROKEE 2013, FROM MY DEALER BERRIOS AUTO GALLERY CAGUAS PUERTO RICO, SINCE APROX.2 MONTHS...EVERY WEEK I ASK THEM ABOUT THE ITEM, THEY RESPOND WE DT HAVE IT YET...I RECEIVED BY MAIL TODAY THE NOTICE OF RECALL P14/NHTSA 14V-154..I CALL THE DEALER,SAME RESPONSE...PLEASE INVESTIGATE,I THING THIS DEALER IN NOT SERIOUS ENOUGH AND THE SERVICE IS BAD...THANK YOU.GOD BLESS NHTSA ..THE NUM 2 INCIDENT INFO..N/A. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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