Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10124850June 9, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD TO REPLACE THE ROTORS ON MY 2003 JEEP GRAND CHEROKEE TWICE NOW, AFTER HAVING THEM RE-SURFACED AS WELL - NONE OF WHICH JEEP WOULD COVER UNDER WARRENTY EVEN THOUGH "IT'S A KNOWN PROBLEM".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124501June 7, 2005
POWER TRAIN:AXLE ASSEMBLY
DT: PRIOR TO FAILURE, THE VEHICLE WAS HARD TO STEER. I TURNED INTO A PARKING LOT, AND IT SOUNDED LIKE A TIRE WAS BLOWN OUT. THE TIRES WERE FINE, AND AS I STARTED THE FRONT FELL OUTWARDS AND THE TIRE FELL SIDEWAYS. HAD IT TOWED TO THE DEALER, AND AN INVESTIGATOR FROM CHRYSLER IS LOOKING AT IT TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124418June 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2003 MODEL JEEP GRAND CHEROKEE OVERLAND SHAKES AT HIGH SPEEDS WHEN BRAKING APPROXIMATELY EVERY 9,000 MILES. DEALER REPLACED FRONT BRAKE ROTORS AND PADS AT 9300 AND 18,000 MILES. NOW VEHICLE HAS 24,000 MILES, IT SHAKES WHEN BRAKING AGAIN AT HIGH SPEEDS AND DEALER STATES IT IS OUT OF WARRANTY. THEY MAY OR MAY NOT REPAIR THE BRAKES THIS TIME. BRAKE ROTORS SHOULD NOT NEED TO BE REPLACED EVERY 9,000 MILES. THE EXCESSIVE SHAKING CAUSED BY THE DEFECTIVE BRAKE SYSTEM COULD CAUSE SERIOUS PERSONAL INJURY TO OCCUPANTS OF THE VEHICLE OR OTHERS WHO ARE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124062June 3, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED, WHICH I PURCHASED BRAND NEW, AND I HAVE HAD TO REPLACE THE FRONT BRAKES AND ROTORS AT LEAST FOUR TO FIVE TIMES. THE CAR ONLY HAS 43,000 MILES ON IT AND IT IS NOW IN NEED OF NEW FRONT BRAKES AND ROTORS AGAIN. EVERY TIME THE BRAKES HAVE BEEN REPLACED, THEY HAVE BEEN DONE AT NO COST EXCEPT FOR THE LAST TIME. WE HAD TO PAY FOR THE PARTS AND THE DEALER PAID FOR THE SERVICE. THE DEALER AT THAT POINT ADVISED US THAT WE WERE ON OUR OWN AFTER THAT. NEEDLESS TO SAY, WE HAVE BEEN GREATLY INCONVENIENCED BY THIS AND DON'T FEEL THAT IT IS FAIR TO HAVE TO REPLACE THE BRAKES AND ROTORS SO OFTEN AFTER NORMAL USE. FURTHERMORE, WE FEEL THAT THIS IS A DESIGN FLAW WITH THE VEHICLE AND WE HAVE BEEN TOLD BY THE DEALER THAT THEY CAN'T DO MUCH ABOUT THIS AND THAT A LOT OF PEOPLE HAVE THE SAME PROBLEM AND THAT CHRYSLER HASN'T STEPPED UP TO THE PLATE TO DO ANYTHING. I FEEL THAT THIS IS A SERIOUS POTENTIAL SAFETY THREAT AND THAT WE ARE ONE OF ONLY A FEW AFFECTED. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121953May 23, 2005
ENGINE AND ENGINE COOLING, STEERING:ELECTRIC POWER ASSIST SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
DT: CONSUMER STATES: VEHICLE CUTS OFF WHILE GOING DOWN THE HIGHWAY, NO WARNING, DOING ALMOST 70 MPH. NOTHING WORKED, AND THERE WERE NO BRAKES. THE ONLY THING WORKING WAS THE 4-WAY FLASHERS. TRIED TO TURN STEERING WHEEL AND LOST POWER STEERING. ANOTHER TIME WENT TO TURN IN THE POSITION THE WHEELS WERE AND IN THAT WAS THE WAY THE VEHICLE WENT. THE REPAIR SHOP MECHANIC SAID IT NEEDED A CRANK SENSOR. PREVIOUSLY, BEFORE THEY PUT IN A FUSE AND IT BLEW OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117667April 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SHAKING WOULD OCCUR WHEN ATTEMPTING TO STOP THE VEHICLE. THE DRIVER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THE ROTORS NEEDED TO BE REPLACED. *AK THE STEERING WHEEL WOULD SHAKE. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER UNDER WARRANTY, THE DRUMS WERE CHANGED IN WHICH THE VEHICLE WAS UNDER 10K MILES. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118098April 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WIFE PARKED JEEP IN DRIVEWAY, PLACED IN PARK WITH KEY OUT OF THE IGNITION. WIFE EXITED THE VEHICLE, WALKED TO THE BACK DOOR, GOT MY 4 YEAR OLD OUT OF HER CAR SEAT AND PLACED HER ON THE DRIVEWAY NEXT TO THE VEHICLE. WIFE TURNED AROUND TO GET HER PURSE OFF THE FRONT SEAT WHEN THE VEHICLE TOOK OFF, ROLLING BACKWARDS DOWN THE DRIVEWAY. WIFE JUMPED INTO VEHICLE AND TRIED TO STOP IT. OPEN DRIVER'S DOOR STRUCK MY FENCE, RETAINING WALL AND MY 4 YEAR OLD KNOCKING HER TO THE GROUND. THE DOOR WAS THEN BENT FORWARD, DESTROYING THE DOOR, FENDER, SCRATCHING THE SIDE AND THE REAR BUMPER AND TAILGATE. WIFE SUFFERED SCRAPES, BRUISES, DAUGHTER TRANSPORTED TO EMERGENCY ROOM THEN VIA CAR FLITE HELICOPTER - SUFFERED SCRAPES, BRUISES, LACERATED LIVER.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10116816April 12, 2005
POWER TRAIN
(1) I PULLED THE JEEP GRAND CHEROKEE TO A STOP IN FRONT OF A SELF-SERVE CAR WASH BAY WHERE THE PREVIOUS USER HAD LEFT THE CAR WASH WAND HANGING IN THE MIDDLE OF THE BAY. WITH MY FOOT ON THE BRAKE, I OPENED THE DRIVER DOOR AND PUT THE VEHICLE IN PARK; THEN PROCEEDED TO EXIT THE VEHICLE TO MOVE THE WAND. (I DID NOT TURN THE IGNITION OFF SINCE I WAS ONLY GOING ABOUT 10 FEET TO MOVE THE WANDER OUT OF THE WAY.) WHILE I WAS STANDING BETWEEN THE DRIVER'S SEAT AND OPEN DOOR, THE VEHICLE STARTED ROLLING BACKWARDS. 2) THE FAILURE WAS THE VEHICLE GEAR SHIFT SLIPPING FROM "PARK" TO "REVERSE", OR BEING IN THE "PARK" GEAR ENOUGH TO STOP THE VEHICLE AND ALLOW ME TO GET OUT, BUT NOT "LOCKING" IN THE "PARK" GEAR, AND THUS SLIPPING BACK TO "REVERSE". AFTER I WAS STANDING OUTSIDE THE VEHICLE, IT STARTED TO ROLL BACKWARDS, TOO FAST FOR ME TO GET INSIDE TO APPLY THE BRAKE. THE DRIVER'S DOOR GOT CAUGHT ON A NEARBY VACUUM STRUCTURE, CAUSING THE DOOR TO SPRAIN. THE BACK END OF THE JEEP ROLLED OVER A LOW CEMENT WALL WHICH IS AROUND THE PERIMETER OF THE CAR WASH. THE CENTER OF THE VEHICLE GOT HUNG ON THE WALL, CAUSING THE VEHICLE TO STOP AND DAMAGE TO THE TRANSFER CASE AND UNDERBODY. (3) NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AT THIS TIME. THE VEHICLE WILL REQUIRE A NEW DRIVER'S DOOR AND FRONT SIDE PANEL, AND A NEW TRANSFER CASE. TOTAL DAMAGE TO VEHICLE- APPROX. $5,000. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10116559April 7, 2005
AIR BAGS, AIR BAGS:FRONTAL
I WAS THE ONLY PERSON IN MY VEHICLE AT THE TIME OF THE ACCIDENT. I WAS PULLING A TRAILER & GOING UP A BRIDGE AT APPROXIMATELY 50 MPH WHEN I LOST CONTROL & HIT THE GUARDRAIL. MY ENTIRE DRIVER SIDE AND FRONT END ON THE DRIVER SIDE WAS SMASHED. IT BENT MY FRAME AS WELL, HOWEVER, THE AIR BAGS NEVER DEPLOYED. I CALLED CHRYSLER CUSTOMER SERVICE # JUST TO LET THEM KNOW THAT IT HAPPENED, JUST SO THEY WOULD HAVE A RECORD OF IT. I HAVE NEVER BEEN TREATED SO RUDELY BY A "CUSTOMER SERVICE" REP IN ALL OF MY LIFE, HE ACTUALLY HUNG UP ON ME WHEN I ASKED FOR HIS NAME. I CALLED BACK TO REPORT HIM AND WAS DISCONNECTED AGAIN. I AM NOT SUING. FORTUNATELY, I WAS NOT HURT. BUT I WAS SURPRISED THAT YOU COULD HAVE AN IMPACT THAT HARD & SEVERE AND THE AIR BAGS NOT DEPLOY. I WILL BE VERY SURPRISED IF MY JEEP IS NOT TOTALLED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10116316April 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SERVICE BRAKES ? PROBLEM WITH ROTORS. VERY DANGEROUS FRONT WHEEL WOBBLE WHEN BREAKS ARE TOUCHED AT HIGH SPEEDS. ALSO HAVE SLOW PULSE PRESSURE ON BRAKE PEDDLE AT LOW STOPPING SPEED DUE TO ROTORS THAT HAVE WARPED, AGAIN. *AK HAD TO FIGHT WITH DEALERSHIP TO RESURFACE ROTORS AT 20K AND THEY HAVE AGAIN REWARPPED AT 24K CAUSING AN INTERMITTENT HIGH SPEED WOBBLE WHEN THE BREAKS ARE TOUCHED. WE HAD A 2002 MODEL AND THE DEALERSHIP TOLD US THAT THAT AFTER REPLACING THE ROTORS TWICE, ON THIS VEHICLE, THIS WAS A KNOWN ISSUE WITH JEEP AND WAS DUE TO THE POOR QUALITY OF MATERIAL USED IN THE ROTORS THAT CAUSE THEM TO WARP. CAR IS IN OUR LOCAL INSTALLER TODAY INSTALLING BETTER QUALITY ROTORS AND BRAKE PADS. MY QUESTION IS WHY NO RECALL IF THIS IS AN OLD PROBLEM WITH ALMOST EVERY JEEP GRAND CHEROKEE THAT IS OUT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117509March 30, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2003 JEEP GRAND CHEROKEE PROBLEMS WITH FRONT BRAKE DISC PULSATING.*MR THE DEALER RESURFACED THE FRONT ROTORS UNDER WARRANTY, HOWEVER THE MANUFACTURER WILL NOT TAKE RESPONSIBILITY, EVEN THOUGH THEY ARE AWARE THERE IS A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115427March 18, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER COMPLAINED ABOUT UNEXPECTED ACCELERATION. OWNER WAS DRIVING AT APPROXIMATELY 35 MPH AND SUDDENLY THE VEHICLE BEGAN ACCELERATING. OWNER HAD BOTH FEET ON THE BRAKES, AND HAD TO TURN OFF THE IGNITION TO GET THE VEHICLE TO STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114243March 17, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN TWO JEEP GRAND CHEROKEES 2003 MODELS, BOTH PURCHASED IN DEC 2002. BOTH OF THESE VEHICLES HAVE HAD BRAKE PROBLEMS, CONSISTING OF WARPPED BRAKE ROTORS. I HAVE OWNED 9 JEEP GRAND CHEROKEES SINCE 1992. 6 OF THE NINE JEEPS HAVE HAD BRAKE PROBLEMS. 4 OF THOSE JEEPS HAVE HAD THEIR BRAKES REPAIRED OR REPLACED AT NO CHARGE TO ME. HOWEVER THE 2003 JEEPS I CURRENTLY OWN HAVE THE SAME PROBLEM. I HAVE HAD THEM BOTH REPAIRED IN 2004 AND I AM HAVING THE SAME PROBLEM IN 2005. ONE OF THE JEEPS HAS 13,000 MILES SINCE THE 2004 REPAIR AND THE SECOND ONE HAS 7570 MILES ON IT SINCE THE 2004 REPAIR. MY UNDERSTANDING OF THE PROBLEM IS THAT THE CALIPERS USED TO APPLY PRESSURE TO THE BRAKE PADS NEVER FULLY RELEASE, THEREFORE THERE IS ALWAYS SOME PRESSURE BEING APPLIED TO THE ROTOR AND THE ROTOR IS WARPPED FROM THE HEAT CAUSED BY THE PAD BEING CONSTANTLY IN CONTACT WITH THE ROTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114240March 17, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN TWO JEEP GRAND CHEROKEES 2003 MODELS, BOTH PURCHASED IN DEC 2002. BOTH OF THESE VEHICLES HAVE HAD BRAKE PROBLEMS, CONSISTING OF WARPPED BRAKE ROTORS. I HAVE OWNED 9 JEEP GRAND CHEROKEES SINCE 1992. 6 OF THE NINE JEEPS HAVE HAD BRAKE PROBLEMS. 4 OF THOSE JEEPS HAVE HAD THEIR BRAKES REPAIRED OR REPLACED AT NO CHARGE TO ME. HOWEVER THE 2003 JEEPS I CURRENTLY OWN HAVE THE SAME PROBLEM. I HAVE HAD THEM BOTH REPAIRED IN 2004 AND I AM HAVING THE SAME PROBLEM IN 2005. ONE OF THE JEEPS HAS 13,000 MILES SINCE THE 2004 REPAIR AND THE SECOND ONE HAS 7570 MILES ON IT SINCE THE 2004 REPAIR. MY UNDERSTANDING OF THE PROBLEM IS THAT THE CALIPERS USED TO APPLY PRESSURE TO THE BRAKE PADS NEVER FULLY RELEASE, THEREFORE THERE IS ALWAYS SOME PRESSURE BEING APPLIED TO THE ROTOR AND THE ROTOR IS WARPPED FROM THE HEAT CAUSED BY THE PAD BEING CONSTANTLY IN CONTACT WITH THE ROTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111303March 16, 2005
AIR BAGS:FRONTAL
THE CONSUMERS VEHICLE WAS HIT WHILE DRIVING 35 MPH FROM THE LEFT FRONT. UPON IMPACT, AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10113812March 9, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, PARKING BRAKE
AFTER CONDUCTING BUSINESS AT A DRIVE IN BANK CONSUMER PROCEEDED TO LEAVE. CONSUMER PLACED FOOT ON THE ACCELERATOR AND THE VEHICLE ACCELERATED. THEN, HE APPLIED THE EMERGENCY BRAKE, HOWEVER, IT DID NOT STOP THE VEHICLE. IT STROKE A FOUR FOOT EMBANKMENT, THE ONLY THING THAT STOPPED THE VEHICLE WAS A CONCRETE RETAINING WALL, WHICH WAS STRUCK AT 30 MPH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY, THE EMERGENCY BRAKE AND THE ANTI LOCK BRAKES DID NOT KICK IN.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10112391March 2, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
2003 JEEP GRAND CHEROKEE INTO SERVICE DEPARTMENT WITH APPROX. 18,000 MILES. IT WENT IN FOR SCHEDULED MAINTENANCE. I ALSO STATED THAT THERE WAS A CHIRPING NOISE IN THE PASSENGER DOOR AREA. AFTER INSPECTION, THE SERVICE DEPARTMENT INFORMED ME THAT THE BRAKE PADS AND BRAKE ROTORS WOULD HAVE TO BE REPLACED. IF THIS IS TRUE, IT INDICATES TO ME THAT THERE IS A MANUFACTURING PROBLEM OR A BRAKE PROBLEM. EITHER WAY, I, AS A CONSUMER, DO NOT FEEL RESPONSIBLE FOR THE DEALERSHIP WANTING ME TO PAY TO REPAIR THE VEHICLE. THE VEHICLE REMAINS TO SIT AT THE DERALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111514March 2, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE EXPERIENCED UNEXPECTED ACCELERATION PROBLEM. OWNER WAS PULLING OUT OF THE GARAGE AND VEHICLE LUNGED FORWARD, CRASHING INTO THE PARKED VEHICLE IN THE GARAGE, AND FORCING IT THROUGH THE WALL OF THE GARAGE. *AK THE CONSUMER STATED THAT THE RIGHT BACK TIRE DUG INTO THE GRAVEL UP TO THE GRAVEL. *TC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112245February 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2003 JEEP GRAND CHEROKEE WHEN PARKED IN FRONT OF MY HOME WHILE I RAN IN TO GET MY GLOVES JUMPED INTO REVERSE AFTER CLOSING THE DOOR. I WAS AWAY FROM THE TRUCK FOR LESS THEN 1 MIN. AND IT ROLLED IN REVERSE 75 FT STRIKING A NEIGHBORS MOBILE HOME. WHEN I GOT TO THE TRUCK IT WAS IN REVERSE AND HAD EXTENSIVE DAMAGE TO THE WHOLE TAILGATE HATCH AND GLASS. DAMAGE WAS ALSO DONE TO THE MOBILE HOME. I AM CONTACTING A DEALER AS OF FEB. 28 2005. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10110586February 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THERE IS EITHER A DESIGN OR MANUFACTURING DEFECT IN THE BRAKE ROTORS/CALIPERS OF THE RECENT JEEP GRAND CHEROKEE. THE BRAKE ROTORS HAVE BEEN REPLACED ON THREE SEPARATE OCCASIONS IN THE FIRST 18 MONTHS (JULY 2003, DEC. 2003, JUNE 2004), AND I HAVE JUST BEEN INFORMED BY THE DEALER, ON FEBRUARY 10, 2005, THAT THE BRAKE PADS ARE THIN AND THE FRONT ROTORS ARE RUSTED AND WARPED AND NEED REPLACEMENT AGAIN. THIS WILL BE THE FOURTH TIME, AND MY CAR PRESENTLY HAS 28,000 MILES ON IT. IT IS A 2003 JEEP GRAND CHEROKEE THAT I PURCHASED IN OCTOBER 2002 FROM CENTRAL AUTO GROUP IN NORWOOD, MASSACHUSETTS. THE WARRANTY DOES NOT COVER FUTURE REPAIRS, AND I HAVE BEEN TOLD BY THE MANUFACTURER, DAIMLER CHRYSLER THAT THERE IS NOTHING IT CAN DO BUT THAT I WILL NEED TO HAVE THE ROTORS REPLACED AT MY OWN COST. THE CENTRAL AUTO GROUP SERVICE MANAGER TOLD ME THAT THE CALIPERS AND BRAKES HAD BEEN RE-DESIGNED A FEW YEARS AGO. I ALSO UNDERSTAND MANY OTHER DRIVERS HAVE HAD SIMILAR ISSUES AND THAT CHRYSLER ISSUED A TECHNICAL SERVICE BULLETIN ON JUNE 10, 2002 REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee