Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10334991June 7, 2010
VISIBILITY
I DON'T UNDERSTAND HOW THE NHTSA CAN IGNORE THE PROBLEM WITH THE HVAC BLEND DOOR ASSEMBLY UNIT ON THE WJ JEEPS. HOW CAN HAVING NO HEAT AND NO DEFROSTER NOT BE A SAFETY ISSUE. I LIVE IN MAINE AND CAN NOT AFFORD THE ESTIMATED $1200 REPAIR TO FIX THIS WIDELY KNOWN DEFECT. TRY DRIVING IN 15 DEGREE WHETHER WITH SNOW ON THE ROADS AND NO DEFROSTER. GUESS WHAT HAPPENS? YOUR BREATH CAUSES THE WINDOWS TO FOG HENCE TO THE POINT ON NO VISIBILITY. I SLID OFF THE ROAD AFTER HITTING A SNOW BANK ON THE SIDE BECAUSE I COULD NOT SEE AND WAS TRYING TO SCRAPE THE QUARTER INCH ON FROST ON MY WINDOW OFF. THIS IS RIDICULOUS CHRYSLER NEEDS TO DO SOMETHING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10334490June 3, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
1. I HAD MY JEEP 2002 GRAND CHEROKEE REPAIRED THEN A FEW HOURS LATER IT BROKE DOWN AGAIN. WHEN I STOPPED AND TURNED IT OFF THE ENGINE CONTINUED MAKING NOISE, THE COOLANT RAN OUT THE BOTTOM OF THE VEHICLE AND THE CAR WAS HOT AND SMELLED BAD. 2. I CALLED LITHIA IN CONCORD, IT WAS THE RADIATOR COOLING FAN AND IT WAS INOPERABLE. THEY ESTIMATED THE REPAIR AT $1400. I HAD JUST PAID $1400 TO HAVE THIS CAR REPAIRED, I BOUGHT THE CAR AND A WARRANTY FROM LITHIA IN DECEMBER. THE WARRANTY AND LITHIA AND CHRYSLER-DAIMLER WOULD NOT HELP WITH THE REPAIR. I FINALLY HAD IT TOWED ELSEWHERE. 3. I AM NOW TRYING TO GET IT REPAIRED BUT THE RADIATOR COOLING FAN IS NOT AVAILABLE. IT'S COMPLETELY OUT OF STOCK AND ON BACK ORDER FROM JEEP. THEY CAN'T MAKE THEM FAST ENOUGH TO REPLACE THE BROKEN ONES, AND THIS PART COSTS OVER $900. HOWEVER, IT IS NOT A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332694May 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING ALONG THE HIGHWAY WHEN THE PASSENGER WINDOW STARTED TO GO DOWN BY ITSELF. I HAD SOME PAPERWORK IN THE CAR AND IT STARTED BLOWING AROUND, CAUSING ME TO BECOME DISTRACTED AND NEARLY HITTING ANOTHER CAR ON THE HIGHWAY UNTIL I WAS ABLE TO PULL OVER SAFELY. THE WINDOW REGULATOR FAILED, WHICH IS A COMMON PROBLEM WITH THE JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332533May 27, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE BEEN HAVING TROUBLES WITH THE BLENDER DOORS CLOSING ALL THE TIME ON MY 2002 JEEP GRAND CHEROKEE LIMITED. I HAVE HAD THE SUV FOR NOT EVEN 3 YEARS AND THE DOORS HAVE CLOSED 4 TIMES ALREADY. 2 MONTHS AGO THEY CLOSED AND IT COST $1,200 TO FIX IT, NOW 2 MONTHS LATER THE DOORS CLOSED AGAIN TODAY 5/27/10. THIS IS GETTING OUT OF HAND. THESE BLENDER DOORS HAVE A DEFECT AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330222May 12, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAILURE OF BOTH PASSENGER AND DRIVER FRONT WINDOW CONTROL MECHANISMS WITHIN 17 MONTHS OF EACH OTHER. REPLACEMENT IS $545.00 EACH, WITH TWO HOURS LABOR ($212.00) BEING CHARGED WHEN IT TOOK LESS THAN 1 HOUR TO COMPLETE REPLACEMENT. SERVICE WAS AT A JEEP DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330051May 12, 2010
SEATS
TOOK MY 2002 JEEP GRAND CHEROKEE INTO DEALERSHIP TO FIX A WINDOW. WHEN I PICKED IT UP THEY HAD CHANGED SOME PART THAT WAS A RECALL ON MY HEATED SEATS. THE HEATED SEATS THEN BURNED OUT A MODULE AND THE DEALERSHIP SAID THAT IT WAS NOT THEIR PROBLEM AND THAT IT WOULD COST $200.00 PER SEAT TO FIX. I COULDN'T BELIEVE IT. OBVIOUSLY I NOW HAVE SEATS THAT ONLY HEAT ON HIGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327459April 27, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2002 JEEP GRAND CHEROKEE. COMPLAINT CONCERNING CHRYSLER SAFETY RECALL- HEATED SEAT ELEMENTS *GR THE CONSUMER STATED BOTH FRONT SEAT HEATER ELEMENTS WERE REPLACED AFTER THE DRIVERS SEAT STOPPED WORKING. THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE, BECAUSE THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL. WHEN THE CONSUMER WENT TO ANOTHER REPAIR FACILITY, THEY DISCOVERED THE DRIVERS COMPONENT WAS CHARRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325273April 13, 2010
SEATS
DRIVER'S SEAT FRAME BROKEN, 3RD TIME. WELDED TWICE BEFORE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325477April 13, 2010
SEATS
DRIVERS SIDE FRONT HEATED SEAT WORKED INTERMITTENTLY AT FIRST THEN ONE TIME GOT EXTREMELY HOT AND NO LONGER WORKS. THE MECHANIC WHERE WE PURCHASED FOUND THE HEATED SEAT ELEMENT HAD BURNED IN TWO AND THE FOAM CUSHION HAD BURNT AS WELL. TOLD US TO CONTACT CHRYSLER, THEY SAID OUR VEHICLE WAS NOT INCLUDED IN RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324397April 7, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STEERING, ELECTRICAL SYSTEM
THE HEATER FAILED IN MY 2002 JEEP GRAND CHEROKEE. THIS IS APPARENTLY A VERY COMMON PROBLEM IN THIS MODEL. PREVIOUSLY THE SEAT HEATERS OVERHEATED AND THE POWER STEERING HOSE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322639March 29, 2010
SEATS
2002 JEEP GRAND CHEROKEE OVERLAND HEATED SEAT NO LONGER WORKS PRIOR TO IT QUITTING, IT WOULD GET VERY HOT AND HAVE TO BE SHUT OFF I WAS ADVISED THAT THERE WAS A RECALL & WHEN I CALLED THE DEALER THEY SAID MY 2002 JEEP WAS NOT INLCUDED--MAYBE SOMEONE SHOULD LOOK INTO INCLUDING ADDITIONAL 2002 JEEP CHEROKEES-
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319574March 14, 2010
STEERING
PRESSURE STEERING HOSE FITTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318600March 10, 2010
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
QUADRO TRAC TRANSMISSIONS NO LONGER WORKS IN 4 WHEEL DRIVE. IT JUST STOPPED WORKING WITH NO WARNING OR NOTICEABLE EQUIPMENT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318604March 10, 2010
SEATS
FRONT DRIVERS HEATED SEAT ELEMENT GOT VERY HOT AND BURNED ME AND STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10316250March 3, 2010
AIR BAGS:FRONTAL
ON THE NIGHT OF 02/05/2010 WE WERE DRIVING ON FWY 14 NB AND EARLIER THAT NIGHT WAS RAINING HARD. DUE TO THE STORM THERE WAS A LOT OF WATER ON THE FREEWAY AND I LOST CONTROL OF THE JEEP. THE CAR BEGAN MAKING CIRCLES AND THEN IT ROLL OVER ON THE RIGHT SITE OF THE FREEWAY AND THE AIR BAGS FAILED TO OPEN. WE HAD THE SEAT BELTS ON, BUT FOR THIS TYPE OF ACCIDENT WHERE THE CAR BECAME A TOTAL LOST , THE AIR BAGS MUST HAD BEEN ACTIVATED. LUCKILY WE ARE ALIVE. WE COULD HAD DIED AND WE WANT TO PREVENT THIS HAPPEN TO ANYONE WHO OWNED A JEEP GRAND CHEROKEE 2002. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10314763February 27, 2010
SEATS
DRIVER SIDE SEAT LOWER FRAME BROKE WHILE ME DRIVING AND MADE ME SWERVE LEFT ALMOST RUNNING OFF THE BY-PASS,UPON LOOKING AT MY SEAT I REVEALED A CRACKED LOWER SEAT FRAME,WHICH MAKES ME VERY UNCOMFORTABLE WHEN DRIVING, THE SEAT IS VERY LOOSE. MY ACTUAL WEIGHT IS 210LBS 5 11" I FEEL THAT THE SEAT SHOULD BE ASSEMBLED TO EASILY HANDLE A 250LB PERSON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312336February 20, 2010
SEATS
MY HEATED SEAT ON MY 2002 JEEP GRAND CHEROKEE OVERLAND GOT TO HOT AND MELTED THE SEAT PADDING ON THE DRIVERS SIDE IT DOSE NOT WORK AND THERE IS A RECALL ON THEM AND MY JEEP IS NOT ON THE RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10311839February 18, 2010
VEHICLE SPEED CONTROL, POWER TRAIN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SHE TRIED TO ACCELERATE FROM THE STOP LIGHT, THE VEHICLE DID NOT RESPOND IMMEDIATELY. WHEN THE CONTACT REMOVED HER FOOT FROM THE GAS PEDAL, THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN BEGAN TO ACCELERATE VERY SLOWLY AND WITHIN A FEW MINUTES IT STARTED TO DRIVE NORMALLY. THE CURRENT MILEAGE WAS 162,500 AND THE FAILURE MILEAGE WAS 162,000. UPDATED 3/30/2010 UPDATED 05/06/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310923February 16, 2010
SEATS
MY 2002 JEEP CHEROKEE LIMITED FRONT DRIVER SEAT BRACKETS HAVE BROKEN ON ALL 4 LEGS WHERE THEY BOLT ONTO THE FLOOR.. I HAD THEM WELDED BACK AND IT APPEARED STURDY UNTIL THE OTHER DAY WHEN I WENT TO GET INTO THE SEAT... THE LEFT UPPER FRONT BRACE BROKE COMPLETELY THRU. I CALLED CROSS JEEP IN LOUISVILLE KY, TO REPLACE THIS PART... THEY SAID I HAD TO PAY $331 IN ADVANCE AND COULDN'T GIVE ME A VERY GOOD DATE WHEN THE ORDER WILL BE FILLED... HE PULLED UP CURRENT ORDERS FROM DEC 2009 AND THE ETA ON THEIR SEATS WAS JUNE 2010.. THIS IS A MAJOR SAFETY PROBLEM.... ITS LIKE NOT WEARING A SEAT BELT BECAUSE YOU ARE NOT STRAPPED DOWN TO ANYTHING... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310991February 16, 2010
SEATS
WHILST DRIVING HEARD A SNAP AND THE FRONT DRIVER'S SEAT STARTED TO WOBBLE. THE METAL BRACKET SNAPPED. THIS IS A 2003 JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee