Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10703596April 3, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10703132April 1, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702381March 28, 2015
ELECTRICAL SYSTEM
WE RECEIVED A RECALL FOR THIS JEEP LAST FALL(2014). THE NUMBER IS P60/NHTSA 14V-634 LABELED ALTERNATOR. THE RECALL STATES THAT THE ALTERNATOR DIODES IN OUR VEHICLE MAY EXPERIENCE A RAPID FAILURE. VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND/OR A FULLY SHORTED TO GROUND CONDITION. DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, VEHICLE ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ANTILOCK BRAKE SYSTEM(ABS), ELECTRONIC STABILITY CONTROL(ECS), ELECTRONIC CONTROL MODULE(ECM),AND/OR CENTRAL BODY CONTROLLER(CBC). THE DRIVER WILL HAVE LITTLE OR NO DETECTION OF THE ALTERNATOR FAILING,WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. WE CONTACTED OUR DEALER TWICE IN THE LAST 5 MONTHS AND BOTH TIMES WERE TOLD THEY DO NOT HAVE THE PARTS. BY THEIR OWN STATEMENT THIS COULD RESULT IN A CRITICAL AND DISABLING SITUATION. WE SHOULD HAVE THIS REPLACED TODAY OR GIVEN A SAFE VEHICLE TO DRIVE UNTIL OURS IS MADE SAFE. HOW LONG DO THEY GET TO PUT OFF REPAIRING THIS????? WHY HAS JEEP NOT MADE THESE PARTS AVAILABLE? AND IF THEY HAVE WHY ARE DEALERS NOT INSTALLING THEM. OUR DEALER IS FOX CHRYSLER DODGE JEEP IN AUBURN, NEW YORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693572March 11, 2015
VEHICLE SPEED CONTROL, ENGINE
DRIVING TO WORK IN STOP AND GO TRAFFIC. VEHICLE STARTED TO SOUND EXTREMELY LOUD AND ACCELERATION WAS SLUGGISH. TRAFFIC OPENED UP AND FROM 20 MPH INCREASING TO 51 MPH NOTICED (AND HEARD) THE RPM WAS AT 6. CONTINUED TO DRIVE AND THE RPM NEARED 7 (THE RED ZONE) AS I CONTINUED TO ACCELERATE. PUT ON THE HAZARDS, PULLED TO THE SHOULDER AND TURNED THE VEHICLE OFF. SAT FOR ABOUT 2 MINUTES AND RESTARTED. EVERYTHING RETURNED TO NORMAL AND MADE IT TO WORK WITHOUT FURTHER INCIDENT. IT SEEMS THAT THE VEHICLE WAS STUCK IN FIRST OR SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692891March 9, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED WERE AVAILABLE; HOWEVER, THE VEHICLE HAD NOT BEEN SERVICED UNDER THE RECALL BECAUSE OF THE EXTENSIVE WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692286March 5, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, SERVICE BRAKES
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO LOCK THE DOORS, THE FRONT DRIVER SIDE DOOR FAILED TO AUTOMATICALLY AND MANUALLY LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 ( ELECTRICAL SYSTEM) AND 14V634000 ( ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691403March 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691520March 2, 2015
VISIBILITY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON OCTOBER 15, 2014 I TOOK MY 2013 JEEP GRAND CHEROKEE TO MOORE AUTO GROUP 8590 WEST BELL ROAD PEORIA, AZ TO ADDRESS RECALL (P36 SUN VISOR WIRING). THE RECALL STATES; THE SUN VISOR VANITY LAMP WIRING ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND INCREASE RISK OF FIRE. ON FEBRUARY 4, 2015 WHILE PARKED, ENGINE NOT RUNNING, LOCKED AND UNOCCUPIED, IN A GROCERY STORE PARKING LOT, THE CAR ERUPTED IN FLAMES. THE SOURCE OF IGNITION WAS A SHORT IN THE WIRING ABOVE THE HEADLINER AT THE PASSENGER SIDE SUN VISOR. I BELIEVE THAT IN THE INTEREST OF SAFETY, ANY AND ALL OWNERS OF VEHICLES THAT HAD THIS RECALL MAINTENANCE PERFORMED AT MOORE AUTO GROUP BE ADVISED TO RETURN FOR REINSPECTION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10691054February 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690346February 24, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689734February 21, 2015
ENGINE, FUEL/PROPULSION SYSTEM
AFTER DRIVING TO WORK 29 MILES WHILE WAITING FOR DAY SHIFT TO GET OUT SO I CAN GET A PARKING SPOT WHILE IN PARK WITH THE ENGINE RUNNING FOR AROUND 15 MINUTES I THEN PUT IT IN DRIVE WITH MY FOOT PRESSED VERY HARD ON THE BRAKE PEDAL THE ENGINE REVS UP TO A VERY HIGH RPMS AND MY JEEP MOVES FORWARD EVEN THOUGH I HAVE ALL MY PRESSURE ON THE BRAKE AND I AM A MALE AT 210 POUNDS. THIS HAS HAPPENED OVER A DOZEN TIMES SINCE I HAVE OWNED THIS VEHICLE. I BOUGHT THIS VEHICLE BRAND NEW AND THE DEALER I BOUGHT IT FROM SAYS THEY CAN NOT FIND ANYTHING WRONG. IT IS GOING BACK TO THE DEALER MONDAY 2/23/2015 AGAIN FOR THIS PROBLEM AND TO REPLACE A SHOCK. THE LAST TIME THEY SAID ALL THEY COULD FIND WAS THAT THE TRANY FLUID WAS LOW NOT SURE WHAT THAT HAS TO DO WITH MY PROBLEM. ANYWAY I REALLY LOVE MY JEEP HOWEVER THIS IS A VERY DANGERS PROBLEM. I WORK AT CHRYSLER SECOND SHIFT AND WHEN DAY SHIFT LETS OUT THERE ARE OVER 100 WORKERS LEAVING AND IF MY FOOT WAS NOT PRESSED FIRMLY ON THE BRAKE I COULD HAVE HIT ONE OF THEM. I HAVE THE 5.7 HEMMI ENGINE AND PERSONALLY I THINK IT IS A COMPUTER ISSUE HOWEVER I AM NOT A MECHANIC SO LIKE I SAY THAT'S JUST MY PERSONAL THINKING. THE VEHICLE MILEAGE I GAVE YOU IS A CLOSE GUESS I AM NOT ABLE TO GET THE EXACT MILEAGE AT THE TIME I AM SENDING THIS TO YOU. SHOULD BE GIVE OR TAKE AROUND 100 MILES. I CAN GO A MONTH OR WHAT EVER WITH NO PROBLEM THEN BAM IT HAPPENS. MY PHONE NUMBER IS [XXX ]FEEL FREE TO CALL ME IF YOU HAVE ANY QUESTIONS. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689393February 19, 2015
WHEELS
VEHICLE IS A TWO YEAR OLD DEALER MAINTAINED VEHICLE. NEVER BEEN IN AN ACCIDENT AND GARAGE KEPT AND MAINTAINED. WAS NOTIFIED OF AN ISSUE AT MY DEALER APROX 1 YR AGO THAT ALL OF MY LUG NUTS WERE SWOLLEN AND WERE DIFFICULT TO REMOVE FROM THE VEHICLE. WAS ADVISED THAT THIS IS A PROBLEM WITH MANY OF THE GRAND CHEROKEES AND OTHER CHRYSLER VEHICLES THAT UTILIZE THESE SAME LUG NUTS. VEHICLE BROKE DOWN ON SIDE OF ROAD WITH A FLAT TIRE AND HAD TO BE TOWED TO A DEALERSHIP AS TOW DRIVER WAS THAN UNABLE TO REMOVE THE LUGS. SINCE THEN THE PROBLEM IS GETTING WORSE AND NOW AM UNABLE TO REMOVE 3 OUT OF 4 TIRES FROM THE VEHICLE WITHOUT HAVING TO SHEER OFF THE NUTS. FILED FORMAL COMPLAINT WITH CHRYSLER CUSTOMER CARE. WAS BLOWN OFF AND TOLD THAT THE DAMAGE IS MY FAULT AS AT SOME POINT AN IMPROPER TOOL WAS USED TO TAKE THE TIRES OFF DAMAGING LUGS. KEEP IN MIND THIS VEHICLE HAS BEEN MAINTAINED NO WHERE OTHER THAN A JEEP DEALER. WAS TOLD THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE DESPITE THIS BEING A SAFETY ISSUE AND WAS THAN HIT UP FOR $260 FOR LUG NUTS!!!! HAVE TO WONDER HOW MANY OTHER GRAND CHEROKEE OWNERS ARE OUT THERE SUFFERING FROM THIS SAME ISSUE AND RECEIVING THE SAME NONCHALANT TREATMENT FROM JEEP/CHRYSLER CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683691February 16, 2015
ELECTRICAL SYSTEM
MY CAR CONTINUED TO MAKE A SOUND AS THOUGH THE ENGINE WAS STILL RUNNING WHEN I TURNED THE IGNITION OFF. I THINK THIS COULD BE SOMETHING TO DO WITH THE RECALL ON THE ALTERNATOR DIODES. IT SEEMS THE ALTERNATOR MAY BE FAILING. THE POWER WHEN THE GAS PEDAL IS APPLIED HESITATES AT TIMES ALSO WHEN DRIVING. MY FEAR IS THAT I WILL BE DRIVING AT A HIGH RATE OF SPEED ON THE HIGHWAY AND THE CAR WILL LOOSE ALL POWER COMPLETELY. THIS WILL LEAVE ME WITHOUT ANY STEERING CONTROL AT ALL TOO. I FEAR FOR MY LIFE AT THIS TIME. I WAS TOLD BY [XXX] THAT I SHOULD REPLACE IT AT MY COST. WHEN I ASKED HOW MUCH THAT WOULD COST THE SERVICE ADVISOR [XXX] LIED AND SAID HE DID NOT KNOW THE COST TO REPLACE THE PARTS. ALSO, IF THERE ARE PARTS NOW THEN THE ALTERNATOR/DIODES SHOULD BE BEING REPLACED BY CHRYSLER NOW BEFORE A SEVERE CATASTROPHE OCCURS. I ALSO HAD THE BRAKE BOOSTER REPLACED. SINCE THEN THERE IS A RATTLE UNDER THE HOOD ON THE DRIVERS SIDE WHERE THE BRAKE BOOSTER WOULD BE. EVERY TIME I GO OVER A BUMP IN THE ROAD A RATTLING SOUND HAPPENS. IT IS AS THOUGH THIS IS SOMETHING TO DO WITH THE SUSPENSION OF THE CAR OR ALIGNMENT TOO. [XXX] , SERVICE ADVISOR AT [XXX] HAS NOT BEEN ABLE TO IDENTIFY THIS PROBLEM. [XXX] WANTS ME TO COME IN FOR YET ANOTHER DAY TO TRY TO GET THE PROBLEM IDENTIFIED. THIS WILL MAKE 3 DAYS OF LOSING TIME FROM WORK AND BEING INCONVENIENCED. I HAVE BEEN TO THIS DEALER ON 2 OCCASIONS AND HAVE GOTTEN NO SATISFACTION OR RESOLVE AT ALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683425February 14, 2015
POWER TRAIN
CREO QUE LA TRANSMISSION ESTA MAL..STOP AND GO TRAFFIC HESITANCY..PISO EL ACELERADOR Y SE AHOGA..PISO UN POCO MAS Y ACELERA COMO LOCO CASI CHOCO ..LO LLEVE 2 VECES A BERRIOS AUTO GALLERY CAGUAS PUERTO RICO..ME DIJERON QUE NO PUEDEN HACER NADA.NO HAY CODIGO ETC ETC..LAMENTO HABER COMPRADO CHRYSLER..ME GUSTABA EL JEEP PERO AHORA SERA EL FIN DE UN GIGANTE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683174February 13, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682402February 10, 2015
ENGINE, EXTERIOR LIGHTING
THE WATER PUMP AND RADIATOR HAVE GONE BAD, ALSO THE DRIVING LIGHTS AND THE FOG LIGHTS KEEP BURNING OUT. THERE SEEMS TO BE A MECHANICAL PROBLEM. THIS HAS COST ME APPROX. $2000.00 IN REPAIR COST. I HAVE NOTICED ON THE ROAD OTHER VEHICLES LIKE MINE THAT HAVE THERE LIGHTS BURNED OUT. ALSO MY REPAIR SHOP INFORMED ME THAT HE SEES QUIT A FEW CRACKED RADIATORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682108February 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THAT THE RECALL PART WAS NOT AVAILABLE AND DID NOT HAVE AN AVAILABILITY DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681702February 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680543February 2, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680047January 30, 2015
POWER TRAIN
TL*THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ENGINE STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN, THE TRANSMISSION CONTROL MODULES AND THE INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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