Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10968870March 28, 2017
FUEL/PROPULSION SYSTEM
I WILL BE DRIVING THE JEEP & IT WILL STALL JUST TURN OFF LOSE POWER STEERING. IT HAPPENED TWICE ON FREEWAY & 10 TIMES ON STREET. IT STALLS WHEN AM TURNING. I TOOK IT TO CHRYSLER JEEP DEALERSHIP IN MONROVIA CA THEY DID A DIAGNOSTIC DIDN'T FIND ANYTHING THEY KEPT IT OVERNIGHT DROVE IT NOTHING THEY DIDN'T FIX ANYTHING & IT KEEPS STALLING. THERE WAS A RECALL FOR FUEL PUMP RELAY I DON'T KNOW IF THE WORK WAS REALLY DONE SINCE IT KEEPS STALLING. AM AFRAID TO DRIVE THE CAR ON FWY ONLY DRIVING ON STREET. AFRAID OF IT STALLING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968694March 27, 2017
UNKNOWN OR OTHER
WHILE DRIVING, THE VEHICLE ENGINE SHUTS OFF AND THE STEERING WHEEL LOCKS UP. HAVING A HEMI V8 IN THE FRONT MAKES IT VERY DIFFICULT TO STEER! I HAVE NO IDEA WHEN THE VEHICLE WILL STALL BUT IVE ENDED UP AT A STOP SIGN AND IN THE MIDDLE OF AN INTERSECTION TWICE. A BIT SCARED AS TO WHEN THIS WILL HAPPEN AGAIN. THE RADIO AND HEADLIGHTS STAY ON WHEN THIS HAPPENS. IVE FOUND THAT PUTTING THE VEHICLE IN NEUTRAL AND PRESSING THE START BUTTON RESTARTS THE SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967998March 23, 2017
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/19/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966949March 21, 2017
SEAT BELTS, AIR BAGS, POWER TRAIN
2011 JEEP GRAND CHEROKEE OVERLAND SUMMIT. CONSUMER WRITES IN REGARDS TO SUDDEN VEHICLE ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED INTO THE REAR OF A TRUCK, FLIPPED MULTIPLE TIMES, AND ROLLED APPROXIMATELY 30 FEET DOWN AN EMBANKMENT. THE AIRBAGS DID NOT DEPLOY. THE SEAT BELT FAILED TO LOCK CAUSING THE CONSUMER TO SUFFER A BROKEN EYE SOCKET. THE PASSENGER WAS KILLED. THE VEHICLE WAS TOTALED. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10967129March 20, 2017
FUEL/PROPULSION SYSTEM
VEHICLE WHILE IN MOTION , SUDDENLY CUTS OFF , NO POWER , NO BRAKES , DASHBOARD LIGHTS ALL COME ON INDICATING ALL CAUTIONS I.E., ENGINE LIGHT , AIRBAGS SEAT BELTS . RADIO GOES OUT AND COMES BACK ON. THIS HAPPENS WHILE DRIVING AND ONCE WHILE BACKING OUT OF A PARKING SPACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966510March 17, 2017
SUSPENSION
QUADRALIFT SUSPENSION MANAGEMENT SYSTEM HAS A HIGH PROPENSITY FOR FAILURE. THIS RESULTS IN AN UNSAFE/UNSTABLE DRIVING CONDITION. 100'S OF COMPLAINTS ARE FOUND ON THE INTERNET. A DESIGN DEFECT IN THIS SYSTEM HAS CAUSED THE HIGH FAILURE RATE. EXPENSIVE REPLACEMENT PARTS ARE UNAVAILABLE OR VERY DIFFICULT TO FIND. THE VEHICLE IS NOT ROAD WORTHY AND DIFFICULT TO CONTROL DUE TO THE POOR DESIGN OF THIS SYSTEM. HAVE OPENED A CASE WITH JEEP HQ......HOPING TO GET SOME SUPPORT FOR NOT JUST MY FAILED VEHICLE BUT THE 10-15% OF JEEP OWNERS THAT HAVE EXPERIENCED THIS MODE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960085March 11, 2017
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
CAR STALLS WITHOUT WARNING. COLLIDED WITH TREE, MAJOR FRONT END DAMAGE. NO POWER STEERING, POWER BRAKES, NO AIR BAGS WERE DEPLOYED, SEAT BELTS DID NOT TENSION. VEHICLE HAD STALLED PREVIOUSLY AND TAKE TO DEALER. DEALER REPLACED IGNITION COILS AND SAID PROBLEM WAS FIXED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10959582March 8, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, ENGINE, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS, WINDSHIELD WIPERS, AND INSTRUMENT PANEL ILLUMINATED. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959115March 7, 2017
SERVICE BRAKES, ENGINE, STEERING
WHEN DRIVING THE ENGINE WILL TURN OFF WITH NO WARNING. SINCE DECEMBER UNTIL NOW, IT HAS DONE THIS A TOTAL OF 6 TIMES. 3 OF THE TIMES EITHER MERGING ONTO THE FREEWAY OR GETTING OFF OF THE FREEWAY. SCARES ME SO MUCH. I HAVE BEEN LUCKY ENOUGH TO NOT HAVE ANYONE CRASH FROM THE BEHIND. MY STEERING WHEEL LOCKS, AND THE BRAKES BECOME VERY HARD TO PUSH DOWN ON. ITS HARD TO MOVE OUT OF THE WAY OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959003March 6, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TODAY, MONDAY, MARCH 6TH, 2017; I WAS DRIVING TO WORK; A COUPLE OF MILES FROM MY HOUSE MY VEHICLE STALLED WITHOUT WARNING. LUCKILY FOR ME, IT WAS A LOW-SPEED AREA AND I WAS ABLE TO STOP ON THE SIDE OF THE ROAD. MY TRUCK DID NOT TURN ON AGAIN DESPITE SEVERAL ATTEMPTS. I CALLED A TOW AND IT TOOK IT TO A SHOP. I LEFT THE TRUCK THE ENTIRE DAY. AT THE END OF THE DAY THEY GAVE IT BACK TO ME SAYING IT WORKED AGAIN AND THAT APPARENTLY THERE WAS A MAL-FUNCTION WITH THE RELAY SYSTEM. THEY SAID THE GAS-PUMP WAS NOT WORKING AND SUDDENLY WHEN THEY WERE CHECKING THE TPIM IT WORKED BY ITSELF. THEY COULD ONLY RECOMMEND TO TAKE IT TO THE DEALER FOR A MORE PROFOUND CHECK. I RECALLED I GOT A CARFAX NOT SO LONG AGO AND GOING BACK TO IT I FOUND OUT ABOUT THE TPIM FAILURES... THIS IS A VERY SERIOUS ISSUE AND WITH A VERY HIGH RISK OF SERIOUS INJURY TO THE VEHICLE OCCUPANTS. I WORK IN MANUFACTURING SUPPLYING PARTS TO DIFFERENT OEM'S AND IN THE PFMEA (POTENTIAL FAILURE MODE AND EFFECTS ANALYSIS) THIS WOULD HAVE A SEVERITY OF 10!!! I WILL FILE ALL THE COMPLAINTS AND WILL CALL THE NHTS TO GET MY TPIM REPLACED ASAP! I REALLY HOPE THEY CAN MAKE THIS QUICKLY. IF I CAN GET ANOTHER CAR I WILL DO BUT I WILL NOT TAKE MY FAMILY ON THE TRUCK FOR SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957298February 27, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BATTERY INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW ALTERNATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957111February 26, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DECELERATING AND MAKING A TURN THE VEHICLE HAS SHUT OFF WHICH CAUSES YOU TO LOSE STEERING AND BRAKING. THIS HAS HAPPENED TO ME ON 4 SEPERATE OCCASIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955232February 17, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
2011JEEP GRAND CHEROKEE OVERLAND HAD STALLED IN THE MIDDLE OF AN INTERSECTION LOSING POWER STEERING, NO BRAKES, AND NO WARNING LIGHTS ON DASH TELLING ME ANYTHING ABOUT JEEP BEING TURN OFF. VERY SCARY! I HIT THE CURB AND ALMOST HIT THE ATOP SIGN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10953880February 10, 2017
ELECTRICAL SYSTEM, ENGINE
VEHICLE LOST POWER WHILE DRIVING AT SPEEDS OF 55MPH. CHECK ENGINE LIGHT AND MULTIPLE SYSTEM WARNINGS WERE SHOWN BY EVIC, INCLUDING ABS, TRACTION CONTROL, IGNITION SYSTEM, 4WD SYSTEM, AND AIR SUSPENSION SYSTEM. BRAKING POWER WAS SEVERELY DIMINISHED. MAXIMUM SPEED WAS REDUCED TO 5MPH, BEFORE STALLING OUT AFTER 10 FEET. THE CAUSE OF THE ISSUE WAS A SHORT IN THE CRANKSHAFT POSITION SENSOR THAT DISABLED ALL POWERTRAIN AND BRAKING SYSTEMS. ALL SYSTEMS SHARE THE SAME 5 VOLT CIRCUIT INTO PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953658February 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE TIMP MODULE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949578February 4, 2017
EXTERIOR LIGHTING
LEVER OPERATING HIGH BEAM/BRIGHT HEAD LIGHTS DOES NOT CLICK INTO PLACE. WHEN PRESSED FORWARD TO ENGAGE HIGH BEAM LIGHTS, THE LEVER OFTEN RETURNS BACK TO ITS PREVIOUS LOW LIGHT POSITION ON ITS OWN. ADDITIONALLY, IT AUTOMATICALLY RETURNS TO LOW LIGHT POSITION WHEN YOU TRY TO USE TURN INDICATORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949224February 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DECELERATING TO APPROACH A STOP SIGN, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL AND FORWARD COLLISION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED THREE TIMES FOR THE SAME RECALL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948130January 28, 2017
FUEL/PROPULSION SYSTEM
CAMSHAFT LIFTERS BREAK AND NEED TO BE REPLACED. CYLINDER 8 MISFIRE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947344January 24, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER INDICATED IN MID JUNE OF 2016 THAT THE PART MAY BECOME AVAILABLE IN AUGUST OF 2016, WHICH THEN CHANGED TO DECEMBER OF 2016. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947107January 23, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE STATIONARY, THE ALTERNATOR OVERHEATED AND THE BATTERY CAUGHT FIRE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD. IN ADDITION, THE PCM HAD TO BE REPLACED. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS 50,800. UPDATED 03/16/17*LJ *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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