Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10166404August 24, 2006
STEERING:COLUMN
DT*: THE CONTACT STATED WHILE THE VEHICLE RECEIVED A GENERAL MAINTENANCE INSPECTION AT A DEALERSHIP, THE DEALER DETERMINED THE STEERING COLUMN WAS LOOSE AND NEEDED TO BE TIGHTENED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164943August 8, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THERE WERE NO EVENTS LEADING UP TO THE FAILURE. I PURCHASED MY JEEP IN THE SUMMER 2003. EVERYTHING WAS WORKING PROPERLY. THE FOLLOWING SUMMER 2004, THE AC WENT BAD AND STOPPED. I HAD IT QUOTED AND REPAIRED. NOW, IN THE FIRST QTR OF 2006, THE AC DOES NOT WORK AGAIN. I HAD IT QUOTED AND THE REPAIR COST WAS ESTIMATED AT $650.00. THIS TIME, THE FAILURE IS DUE TO THE TRAP DOOR AND FACE NOT WORKING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164001July 31, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AT 35,000 MILES THE PASSENGER-SIDE WINDOW REGULATOR MADE A POPPING NOISE, THEN THE WINDOW SLOWLY SANK INTO THE WINDOW-WELL AND WOULD NOT MOVE. I HAD TO HAVE THE REGULATOR REPLACED AT A COST TO ME OF $447.20. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163866July 29, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2003 JEEP GRAND CHEROKEE LAREDO 42,000 MILES: PASSENGER SIDE WINDOW REGULATOR FAILED/BROKE WHILE DRIVING (WINDOW NOT IN USE AT THE TIME) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160086July 27, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 16,168 MILES. MY DRIVING PATTERN FOR THE PAST YEAR HAS BEEN WITHIN DOWNTOWN CITY LIMITS AND CONNECTING FREEWAYS WHERE SPEEDS OVER 50 MILES PER HOUR ARE RARE DUE TO TRAFFIC CONGESTION. ON A RECENT INTERSTATE TRIP WHEN I APPLY THE BRAKES AT SPEEDS ABOVE 45 MPH THEY PULSATED AND THE FRONT END WOULD SHAKE VIOLENTLY EACH TIME THE BRAKES WERE APPLIED. I IMMEDIATELY TOOK THE VEHICLE TO A JEEP DEALER FOR AN INSPECTION. THE CAR HAD WARPED FRONT BRAKE ROTORS. PRIOR TO PROCEEDING WITH THE REPAIR I CONTACTED DAIMLER CHRYSLER TO AUTHORIZE THE REPAIR AT THEIR COST AS THE PROBLEM IS A KNOWN DESIGN/MANUFACTURING DEFECT AFFECTING 1999 THROUGH 2004 GRAND CHEROKEES. AFTER OVER AN HOUR ON THE, PHONE THEY AUTHORIZED REPLACEMENT ROTORS AS A GOODWILL REPAIR ALBEIT WITH THE ORIGINAL DEFECTIVE ROTOR DESIGN. I LEARNED FROM THE DEALER SERVICE REP THEIR SERVICE DEPARTMENT HAS REPLACED THE ROTORS IN ABOUT FOUR THOUSAND 1999 -2004 MODEL GRAND CHEROKEES. THIS IS ESSENTIALLY A 100% FAILURE RATE. ANY ABNORMAL BRAKE OPERATION IS A POTENTIAL SAFETY ISSUE. STOPPING DISTANCE WILL BE INCREASED BY COMPROMISED INEFFICIENCY OF THE WARPED ROTOR AGAINST THE DISC. FROM A HUMAN FACTOR STANDPOINT THE DRIVER IS DISTRACTED AT A CRITICAL POINT IN BRINGING THE VEHICLE TO A STOP. INSTINCT MAY CAUSE THE DRIVER TO EASE OFF THE BRAKES TO REDUCE THE VIBRATION THEREBY RISKING A COLLISION OR LOSS OF CONTROL AND VEER INTO OPPOSING TRAFFIC. I UNDERSTAND FROM THE DEALER THERE IS AN AFTER-MARKET FIX TO THE FACTORY ROTORS. DAIMLER CHRYSLER SHOULD ON THEIR OWN PROVIDED AN ENGINEERING CHANGE TO EXISTING REPLACEMENT ROTORS TO CORRECT THE HEAT PROBLEM AND IN THE ABSENCE OF SUCH THE NHTSA SHOULD TAKE APPROPRIATE ACTION. HAS THE MANUFACTURER FILED AN EARLY WARNING REPORT ON THE BRAKE PULSATION PROBLEM? *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163523July 26, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE HAD APPROXIMATELY 50,000 MILES WHEN ENGINE SERVICE LIGHT CAME ON. TOOK VEHICLE TO DEALER WHO NOTICED GASOLINE LEAKING ON THE GROUND UNDER THE GAS TANK. GAS TANK WAS REMOVED AND DEALER FOUND THAT THE O-RING SEALING THE FUEL PUMP TO THE GAS TANK HAD SLIPPED ALLOWING GAS TO LEAK OUT WHEN THE TANK WAS FULL. THE SERVICE REP SAID I WAS VERY LUCKY THAT NOTHING HAD IGNITED THE LEAKING FUEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162365July 14, 2006
VEHICLE SPEED CONTROL
I WAS SITTING IN MY JEEP WITH IT RUNNING AND MY FOOT ON THE BRAKE AND TALKING TO MY DAUGHTER IN HER PICKUP AND MY NIECE WAS GETTING INTO THE PASSENGER SIDE WHEN ALL OF A SUDDEN IT START TO ACCELERATE. I PUSHED HARDER ON THE BRAKE AND SLAMMED IT INTO PARK .IT WENT FORWARD ALMOST RUNNING OVER MY NIECE. IT LUNGED FORWARD WITH NOTHING STOPPING IT, AND THE RIGHT BACK TIRE LEFT SKID MARKS. SOMETHING MUST BE DONE BEFORE SOME ONE IS KILLED. I AM AFRAID TO DRIVE IT,I T HAS A MIND OF ITS OWN AND DID WHAT IT WANTED AND I COULD NOT STOP IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162376July 14, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY STALLED AND LEAKED GAS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DETERMINED THE GAS LEAK WAS CAUSED BY THE FUEL PUMP. THE FUEL PUMP WAS REPLACED HOWEVER GAS CONTINUED TO LEAK. ON 07/13/06 THE VEHICLE WAS TAKEN TO THE INDEPENDENT REPAIR SHOP FOR THE STALLING PROBLEMS AND THE GAS LEAK. THE MECHANIC DETERMINED THERE WAS A BLOWN FUSE WHICH CAUSING THE VEHICLE TO STALL. THE THE FUSE WAS REPLACED AND TIGHTEN. WHILE STOPPED IN THE DEALER PARKING LOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD ACCELERATING AND ALMOST HITTING A PEDESTRIAN. THE MECHANIC TEST DROVE THE VEHICLE AND WAS UNABLE TO MAKE THE INVOLUNTARIY ACCELERATION REAPPEAR. THE VEHICLE CONTINUES TO STALL AND LEAK GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162006July 10, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE PASSENGER DOOR WINDOW WENT PART WAY DOWN, IT THEN FAILED TO MOVE . YOU COULD HEAR THE MOTOR WORKING BUT THE WINDOW REMAINED IN THE SAME POSITION. THE FAILURE CAUSED RAIN AND DEBRIS TO ENTER THE WINDOW. THE ENTIRE REGULATOR HAD TO BE REPLACED WHICH INCLUDED THE MOTOR BECAUSE A PLASTIC CAM BROKE. THE PART COST OVER $200 TO THE PUBLIC AND FAILED WITH LESS THAN 31000 MILES ON THE CAR BUT WAS OUT OF WARRANTY BY EXCEEDING THE THREE YEAR LIMIT. SAME UNIT ON BOTH SIDES OF CAR COULD CAUSE PROBLEM OF OBJECTS FLYING IN FACE OF DRIVER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160896June 27, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 JEEP GRAND CHEROKEE LIMITED DRIVERS-SIDE SEAT HEATER MALFUNCTIONED. DRIVER'S SEAT HEATING ELEMENT STARTED TO SMOKE, A BURNING SMELL WAS EVIDENT. SEAT HEATER WAS DEEMED INOPERABLE BY CHRYSLER JEEP DODGE OF SANTA FE. CONSUMER ASKED FOR WARRANTY ADJUSTMENT, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. CONSUMER PAID FOR REPLACEMENT PARTS, SEAT PAD AND LABOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159841June 14, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WOULD LIKE TO REGISTER A COMPLAINT AGAINST CHRYSLER. I OWN A 2003 JEEP GRAND CHEROKEE AND I HAD TO HAVE THE MOTOR REPLACED FOR THE DRIVER SIDE REAR WINDOW. WHAT IS BOTHERSOME TO ME IS THAT I NEVER PUT THIS WINDOW DOWN. NO ONE SITS IN THE BACK SEAT NOR DO I HAVE CHILDREN PUTTING THE WINDOW UP AND DOWN. I ALSO HAD TO REPLACE BOTH THE DRIVER AND PASSENGER SIDE MOTORS AS WELL. IT'S QUITE CLEAR THAT THERE IS A DEFECT IN THIS PART. I WOULD APPRECIATE IT IF WE START HOLDING COMPANIES ACCOUNTABLE FOR THEIR PRODUCTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159772June 13, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE OCTOBER 2005 I HAVE HAD 3 POWER WINDOW REGULATORS FAIL. I HAVE REPLACED 2 AND CURRENTLY NEED THE 3RD REPLACED. IT IS EXPENSIVE AND ABSURD TO HAVE TO GO THROUGH THIS IN LESS THAN A YEARS TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159412June 9, 2006
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
I BOUGHT A 2003 JEEP GRAND CHEROKEE LAREDO IN 2002 BRAND NEW. I NOW HAVE 42,000 MILES ON THE JEEP AND THE REAR SEAT BELT MECHANISM HAS BROKEN. I HAVE 3 GRANDCHILDREN THAT I HAUL BACK THERE EVERY WEEKEND. I CALLED SKYLAND OLDS WHERE I PURCHASED THE 30,000.00 VEHICLE,TOOK IT IN FOR AN ESTIMATE. THE SERVICE ADVISOR GAVE ME A BUSINESS CARD WITH "CENTER SEAT BELT $166.75 BEFORE TAX". I THEN CALLED HIM BACK TODAY AND ASKED HIM (JOHN LICKA) TO FAX ME A FORMAL ESTIMATE AND HE DID SO WHICH SAYS $84.00 LABOR AND $61.75 PARTS " FOR ANOTHER TOTAL OF 145.75 BEFORE TAXES. I CALLED THE JEEP CORPORATION AND THEY OFFERED TO PAY FOR THE PART AND ME PAY FOR LABOR. I THEN SPOKE TO MR. SNYDER WHO IS THE SERVICE MANAGER AND MR. SIDESPINNER (GENERAL MANAGER) WHO INFORMED ME THAT SINCE I HAD 42,000 MILES ON THE VEHICLE HE COULD DO NOTHING ABOUT IT. THIS ISN'T A MONEY ISSUE. BUT HE HAD THE ATTITUDE THAT AFTER 36,000 MILES,,OH WELL. THEY ARE PUTTING THE GENERAL PUBLIC AT RISK BUT EVEN MORESO NOW, MY GRANDCHILDREN!!! MR. SIDESPINNER HAD THE MENTALITY THAT SO ARE BRAKES AND OTHER THINGS ON A VEHICLE A SAFETY ISSUE, BUT WE AS CONSUMERS ARE RESPONSIBLE FOR MAINTAINING THESE OTHER ITEMS. IS IT TO THE POINT NOW THAT WHEN WE HAVE OUR 36,000 MILE MAINTENANCE DONE, WE SHOULD HAVE ALL OUR SEAT BELTS REPLACED TOO? MR. LICKA DID INFORM JEEP CHRYSLER CORP. THAT IS WAS NOT ABUSED OR CAUSED BY ME. PLEASE LET ME KNOW YOUR THOUGHTS ON THIS. DO WE WAIT FOR MANY PEOPLE OR CHILDREN TO DIE BEFORE WE GET A RECALL????? AND THEY ARE ACTUALLY TRYING TO DICTATE TO ME WHERE I HAVE MY JEEP FIXED. I ASKED THE JEEP REPRESENTATIVE (BOB AT 1-800-9921997 WITH REFERENCE # 15002480) HOW MANY OF THESE PROBLEMS THEY HAD TO HAVE BEFORE HAVING A RECALL AND (SHRUG) HE HAD NO IDEA!!!!! I PURCHASED THE VEHICLE AT SKYLAND OLDS. AT 255 SMOKEY PARK HWY. IN ASHEVILLE N.C. 28816, PHONE 828-667-5213. I STARTED AT THE BOTTOM AND WORKED MY WAY TO THE TOP TO THE GENERAL MGR. AND THEY ACT AS IF IT'S NO BIG DEAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159172June 7, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING
2003 JEEP GRAND CHEROKEE LAREDO THE MODE CONTROL LOCATED ON THE VENTILATION/AIR CONDITIONING PANEL FAILED. THE KNOB CONTROL FUNCTIONS IN THAT IT WILL SHUT THE SYSTEM/FAN OFF BUT IT WILL NOT DIVERT THE AIR TO THE PASSENGER COMPARTMENT AND HAS STUCK IN THE WINDSHIELD VENT POSITION ONLY. IN ADDITION THE CRUISE CONTROL HAS MALFUNCTIONED IN THAT WHEN THE CRUISE IS TURNED ON THE LIGHT IN THE INSTRUMENT CLUSTER ILLUMINATES BUT WHEN YOU TRY TO SET THE SPEED CONTROL IT DOES NOT FUNCTION. I AM NOT SURE IF THESE TWO SITUATIONS ARE RELATED BUT THEY BOTH SEEM ELECTRICAL. I WILL BE TAKING IT TO THE DEALER TO TRY AND SOLVE THE DIFFICULTIES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159124June 6, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN AUGUST 2005, PASSENGER SIDE POWER WINDOW REGULATOR FAILED (LOWER PULLEY BROKE ALLOWING CABLE TO BECOME ENTANGLED AROUND MOTOR DRUM). WINDOW FELL WITHIN DOOR HOUSING AND I HAD TO DRIVE VEHICLE WITH NO SIDE WINDOW IN A DOWNPOUR TO THE DEALER. VEHICLE HAD APPROX. 42K MILES. DEALER REFUSED TO REPAIR UNDER WARRANTY IN THAT VEHICLE HAS > 36K MILES. IN MAY 2006, DRIVERS SIDE POWER WINDOW REGULATOR FAILED, WITH THE SAME SYMPTOMS. BOTH REPAIRS WERE FUNDED OUT OF MY POCKET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158865June 2, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE DEALERSHIP DETERMINED THE BRAKES AND PADS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158732May 31, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DROVE VEHICLE INTO GARAGE STALL. PUT VEHICLE IN PARK, OPENED DRIVERS DOOR, LEFT DOOR OPEN AND VEHICLE RUNNING TO RETRIEVE PERSONAL ITEM FROM HOUSE, WENT TO WALK OUT GARAGE AND VEHICLE STARTED BACKING OUT GARAGE. DRIVERS DOOR CAUGHT ON GARAGE SUPPORT POLE, TWISTING DOOR AROUND TO FRONT FENDER AS IT PROCEEDED OUT OF GARAGE. DRAGGED MYSELF PAST TOOL BOX AND BY GARAGE DOOR. VEHICLE THEN PROCEEDED DOWN DRIVEWAY, DID U-TURN PAST NEIGHBORS VEHICLES AND LODGED ON BOULDER IN NEIGHBORS FRONT YARD. WENT TO EMERGENCY ROOM FOR TREATMENT, NO BROKEN BONES OR MAJOR INJURIES. SUSTAINED LOTS OF DEEP BRUISING, BAD SCRAPES AND SWELLING OF UPPER BODY, LEFT LOWER LEG, AND ARMS. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10157268May 11, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TOTAL BRAKE FAILURE WITH NO WARNING. TURNED OUT THAT THE BRAKE BOOSTER HOSE HAD FALLEN OFF ITS CONNECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156050April 25, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR IS FAULTY. THIS HAS OCCURRED 3 TIMES WITHIN THE PAST YEAR IN WHICH I NEED TO REPLACE THE REGULATOR TO MAKE THE WINDOW GO UP AND DOWN. OCCURRENCES HAVE TAKEN PLACE ON MAY 2005, JANUARY 2006 DRIVER'S SIDE WINDOW BOTH TIMES AND APRIL 2006 PASSENGER SIDE WINDOW. ALL THREE TIMES I HAVE PAID AT MY EXPENSE TO GET THIS FAULTY EQUIPMENT FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156048April 25, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD MY JEEP GRAND CHEROKEE 2003 FOR 3 YEARS. IT HAS 55,000 MILES ON THE VEHICLE AND IS IN EXCELLENT CONDITION. IN MAY 2005, THE DRIVER'S SIDE WINDOW REGULATOR (THE COMPONENT THAT MAKES THE WINDOW GO UP AND DOWN) POPPED. I HAD IT REPAIRED AT MY EXPENSE. IT ALSO OCCURRED AGAIN IN JANUARY OF 2006; SAME SIDE DRIVER'S SIDE WINDOW AND AGAIN I HAD IT REPAIRED AT MY EXPENSE. IT IS NOW APRIL 2006 AND THE PASSENGER SIDE WINDOW REGULATOR POPPED AND IS NO LONGER OPERATIONAL. I WILL NEED TO BRING THE VEHICLE IN AND GET IT REPAIRED AT MY EXPENSE YET AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee