Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10432488October 23, 2011
SEATS
THE MAIN METAL FRAME OF THE DRIVER'S SEAT HAS BROKEN. DRIVERS SEAT HAS A ROCKING MOTION AND WILL MOST LIKELY NOT HOLD UP TO A REAR END COLLISION AT ANY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430608October 18, 2011
VISIBILITY, STRUCTURE
WINDOW RISERS. 5 BROKEN RISERS SINCE THE CAR WAS NEW. GARAGED WITH LESS THAN 75 K MILES. ACCORDING TO THE INTERNET THIS IS AN ITEM THAT SHOULD HAVE BEEN RECALLED AND THERE ARE THOUSANDS OF COMPLAINTS ABOUT THESE FAILURES. CHRYSLER WILL NOT FIX OR RESPOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429482October 11, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT EVERY PLASTIC INTERIOR DOOR HANDLE HAD FRACTURED, MAKING IT DIFFICULT TO EXIT THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AS ADVISED THAT EACH HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427238September 26, 2011
VISIBILITY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER COLD AIR BLOWING FROM MY VENTS UNCONTROLLABLY FROM PASSENGER SIDE. LOUD CREAKING SOUND COMING FROM UNDERSIDE OF VENTILATION? CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF? AS A RESULT THE DEFROSTERS ON A CAR DO NOT WORK. [XXX]AT JERRY TOYOTA SAID HE FIXED IT WHEN I BROUGHT IT IN JAN. HOWEVER, IT BROKE A WEEK LATER. HE HAS REFUSED TO GET IT FIX. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426747September 22, 2011
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE WHEEL REFUSED DID NOT RESPOND. THE DEALER AND MANUFACTURER ADVISED THE CONTACT OF NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424725September 12, 2011
SEATS
WHILE DRIVING THE DRIVER'S SEAT FRAME BRACKET SNAPPED AND THE DRIVER'S SEAT BECAME WOBBLY AS I DROVE. UNABLE TO GET A SAFETY INSPECTION STICKER IN MASSACHUSETTS UNTIL THE SEAT FRAME IS REPAIRED/REPLACED. THIS IS THE FIRST TIME I HAVE HAD THIS PROBLEM WITH 2004 GRAND CHEROKEE. IT HAS OCCURRED TWICE WITH A 2003 GRAND CHEROKEE I OWN ALSO. VERY UNSAFE TO DRIVE IN THIS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425056September 12, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVERS DOOR LOCK BUTTON WOULD NOT WORK, ROLLING LOCKS IN-OPERABLE NO WINDOWS WORK WITH DRIVERS DOOR OPEN WHILE IN PARK OR ANY DOOR OPEN DOME LIGHT WOULD NOT TIME OUT UNLESS VEHICLE RUNNING DRIVERS DOOR CLOSED AND EXIT PASSENGER DOOR AFTER SHUTTING THE VEHICLE OFF. TOOK TO DEALER AFTER WE HAD REPLACED THE SWITCH UNIT AND LATCH TO THE DRIVERS DOOR, DEALER FOUND A BROKEN WIRE IN DRIVERS DOOR JAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424431September 9, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LOCKS, INTERIOR LIGHTS AND THE WINDOW FAILED. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423240September 4, 2011
ELECTRICAL SYSTEM
I WAS DRIVING ON THE MASS TURNPIKE AND ALL INSTRUMENT PANEL GAUGES STOPPED REGISTERING, ABS AND BRAKE LIGHTS STARTING BLINKING, CD PLAYER STOPPED WORKING, AND AC STOPPED. WE SHUT OFF THE AC, HEADLIGHTS AND RADIO WITHIN 10 MINUTES EVERYTHING SEEMED TO RESET BUT THIS IS A VERY DANGEROUS CONDITION AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422751August 31, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THE DRIVER SIDE FRONT WINDOW BECAME STUCK IN THE DOWN POSITION. THE CONTACT INSPECTED THE WINDOW BY TAKING APART THE DOOR PANEL AND NOTICE THE WIRING TO THE REGULATOR WAS DAMAGED CAUSING THE ENTIRE REGULATOR TO MALFUNCTION. THE CONTACT CALLED THE MANUFACTURER REGARDING THE REGULATOR AND THEY STATED THERE WERE NO RECALLS. THE CONTACT STATED THE REGULATOR MALFUNCTIONING WAS A KNOWN ISSUE WITH HER YEAR, MAKE, AND MODEL. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421080August 22, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW DROPPED WHILE VEHICLE WAS PARKED AND WOULD NO LONGER ROLL UP....PULLED IT UP AND TAPED IT.....TOOK TO JEEP DEALERSHIP.....TOTAL COST TO REPAIR IS $650.00..... SAME PROBLEM HAPPENED 4 YEARS AGO, BUT VEHICLE WAS UNDER WARRANTY AT THAT TIME. I GUESS THIS IS A COMMON PROBLEM WITH GRAND CHEROKEE LAREDO JEEPS. MINE IS A 2004. A RECALL SHOULD BE MADE ON THIS PLASTIC CLIP FAULT!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418627August 12, 2011
VEHICLE SPEED CONTROL
2004 GRAND CHEROKEE SPECIAL EDITION. STICKING GAS PEDAL, BOTH ACCELERATION AND TO ACCELERATE. TODAY MY GAS PEDAL STUCK WIDE OPEN FULL THROTTLE. I HAD TO PRESS AS HARD AS POSSIBLE ON BRAKES ... CAR DIS NOT COMPLETELY STOP UNTIL I THREW THE MOVING VEHICLE INTO PARK AND TURN THE KEY OFF. IT REMAINED STUCK WIDE OPEN FOR APPROXIMATELY 10 MINUTES AND THEN UNSTUCK. I HAD 4 CHILDREN IN THE CAR AND LUCKILY THIS HAPPENED ON AN EMPTY WIDE OPEN ROAD. THIS COULD GAVE BEEN A CATASTROPHIC EVENT WITH MANY INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416794August 2, 2011
SEATS
DRIVER SIDE SEAT BROKE OFF AT FRAME. THIS HAS HAPPENED TWICE. THERE DOES NOT SEEM TO BE A SOLUTION BY JEEP TO REPAIR THIS PROBLEM. THERE ARE NO PARTS EITHER NEW OR USED AVAILABLE TO MAKE REPAIRS. WAS TOLD BY THE DEALER THAT THIS IS A COMMON PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414594July 21, 2011
SEATS
STOPPED AT A LIGHT, WHEN LIGHT TURNED GREEN, ACCERATED, DRIVER SEAT ROCKED BACKWARD AND FELT LOOSE. ON EXAMINATION FRONT LEFT BRACKET ON FRAME HAD BROKEN. THIS SEEMS TO BE A PROBLEM THIS THIS CAR, SEARCHED ON-LINE TO FIND MANY PEOPLE WITH THIS HAPPENING. HAD IT WELDED. ABOUT 6MOS LATER REAR BRACKET BROKE IN SAME WAY. THIS IS VERY DANGEROUS TO THE DRIVER, MUST HOLD ON WHEN SEAT MOVES IN THIS WAY. DON'T KNOW WHY JEEP WILL NOT FIX AT THERE COST. THEY SAY THER IS NO RECALL. THERE SHOULD BE ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412448July 15, 2011
POWER TRAIN
JEEP GRAND CHEROKEE SUDDEN AND UNCONTROLLED ACCELERATION: APPROACHING AN INTERSECTION TO STOP, I HAD TAKEN MY FOOT COMPLETELY OFF THE ACCELERATOR AND HAD THE BRAKE COVERED. AS THE VEHICLE CAME TO A STOP, THE ENGINE SUDDENLY SURGED (5000RPM +) AND LURCHED FORWARD UNCONTROLLABLY INTO THE INTERSECTION. THE BRAKES DID NOT STOP IT OR RESTRAIN IT. I IMMEDIATELY HIT THE SHIFT HANDLE INTO NEUTRAL AND TURNED THE IGNITION OFF IN ORDER TO REGAIN CONTROL. WHEN I PUT THE CAR IN PARK AND RESTARTED THE VEHICLE. IT REVVED, THEN IDLED, ALBEIT ROUGHLY (IDLE RANGING FROM 900RMP TO 1400RPM). THERE WERE NO INJURIES AND FORTUNATELY THERE WERE NO OTHER CARS IN THE IMMEDIATE AREA... BUT IT DID SHAKE ME UP. IF IT HAD HAPPENED TO A LESS EXPERIENCED DRIVER SOMEONE MAY HAVE BEEN BADLY HURT OR KILLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410953July 7, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, IT SUDDENLY ACCELERATED WHILE IN REVERSE. THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. THE CONTACT HAS NOT TAKEN THE VEHICLE TO A DEALER. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THEY STATED THAT THERE IS NO RECALL ON THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 134,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408463June 22, 2011
SEATS
DRIVERS SIDE SEAT MOUNTING BRACKET BROKE ON ENTRY TO VEHICLE. THIS CAUSED THE SEAT TO ROCK BACK AND FORTH WHILE DRIVING ESPECIALLY DURING TURNS. TOOK IT TO DEALER AND THEY TOLD ME THAT THE SEAT TRACK WAS ALSO BROKEN. THEY HAVE BEEN UNABLE TO FIND A REPLACEMENT TRACK SO FAR BECAUSE JEEP NO LONGER MAKES THE PART. I WAS TOLD THAT IT CAN'T BE WELDED BECAUSE OF LIABILITY ISSUES. THEY ESTIMATE THE COST TO REPAIR AT $300+ IF THE PART CAN BE FOUND. THIS SEEMS TO BE A COMMON OCCURRENCE LATELY AND I'M FORCED TO PAY FOR A DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405581June 8, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOORS CONTINUES TO RUN AFTER CAR HAS BEEN TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404485June 5, 2011
STEERING
INCREASED STEERING EFFORT, STEERING STUTTERING/BINDING- STEERING IS DIFFICULT WHEN TURNING AT LOW SPEED- OCCURS ALL THE TIME. REPLACED POWER STEERING GEAR, REBUILT 278414/NATL[R]. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404114June 1, 2011
VISIBILITY
BLEND DOORS NOT FUNCTIONING CORRECTLY, DUAL ZONE CLIMATE CONTROLS FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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