Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10472494August 26, 2012
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING ON UNIVERSITY APPROACHING THE STOP LIGHT ON 66TH ST IN LUBBOCK TX, AS SLOWING DOWN FROM APPROXIMATELY 35 MPH, I HEARD AN OVERWHELMING LOUD BANG COME FROM THE FRONT OF THE JEEP, IT SHOOK THE ENTIRE VEHICLE IT FELT LIKE I HAD HIT SOMEONES CAR. I WAS GETTING LEAVING LUBBOCK HEADED HOME TO PLAINVIEW. ME AND MY DAUGHTER STOPPED AT WALMART WHERE I LEFT MY VEHICLE IDLING FOR NO MORE THAN THREE TO TEN MINUTES MAX. I CAME OUT FROM WALMART AND SMOKE WAS COMING FROM MY CAR. ANTIFREEZE WAS SPILT OUT EVERYWHERE AND THE PERSON PARKED NEXT ME THAT MY CAR HAD OVERHEATED AND TO LET IT COOL DOWN BEFORE DRIVING IT AGAIN. I CAME BACK TO LUBBOCK YESTERDAY WITH MY DAUGHTER AND I ALMOST STALLED ON THE HIGHWAY BUT WAS ABLE TO MAKE INTO THE WALMART PARKING LOT. A FRIEND POINTED OUT THE RADIATOR FAN WAS ALL BUSTED UP. THE JEEP WILL NOT START AND IS IN THE PARKING LOT AT THE WALMART ON AVE. Q IN LUBBOCK. TRYING TO FIGURE OUT WHY IT WILL NOT START UP I BELIEVE IT COULD BE THE RADIATOR RELAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467483July 24, 2012
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 JEEP GRAND CHEROKEE. CONSUMER STATES PROBLEM WITH FRONT WINDOW REGULATORS *TGW THE FRONT WINDOW REGULATORS WERE REPLACED BY AN AUTHORIZED JEEP REPAIR FACILITY THREE TIMES IN THE PAST 14 MONTHS. THE CONSUMER STATED BASED ON OWNER REPORTS, THE PLASTIC PIECE ON THE WINDOW LIFT MECHANISM THAT HELD THE CABLE APPEARED TO BE AT LEAST PART OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466933July 22, 2012
STEERING, WHEELS
'SCRAPING' NOISE IN FRONT END WHEN TURNING. UNABLE TO FIND CAUSE, SOUTHVIEW CHEVROLET SAID IT WAS 'NORMAL' IN ALL JEEPS. AFTER SEARCHING THE WEB, I FOUND A DISCUSSION PAGE FOR JEEPS. AFTER MUCH RESEARCH, I WAS TOLD THE FLUID IN THE FRONT AXLE WAS NOT FULL. I WENT TO ANOTHER JEEP DEALERS, EXPLAINED THE PROBLEM AND SHOWED THEM THE REPORT. IT WAS RESOLVED AND THERE WERE NO FUTHER ISSUES WITH THE AXLE. SOUTHVIEW CHEV. IS NOW DEFUNCT AFTER THE OWNER CHEATED CLIENTS OUT OF MILLIONS OF DOLLARS. SEVERAL MORE ISSUES WITH MY 2002 JEEP GRAND CHEROKEE OVERLAND ARE TO FOLLOW... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464118July 3, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS FOUND IN THE NATURAL VACUUM LEAK DETECTION PUMP. THERE WAS A RECALL RELATED TO FAILURE, UNDER NHTSA CAMPAIGN ID NUMBER: 02V032000 (COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT MILEAGE WAS 238,465. THE APPROXIMATE FAILURE MILEAGE WAS 119,000. UPDATED 8/9/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462917June 24, 2012
ENGINE
WE WERE DRIVING JEEP ON HIGHWAY AND ALL WAS NORMAL. WE STOPPED FOR FUEL AND WHEN WE STARTED THE CAR IT IDLED VERY ROUGH AND STARTED SMOKING. SHUT CAR OFF AND UPON INSPECTION THE ROCKER ARM HAD BEEN PUSHED THROUGH THE VALVE COVER. APPEARS TO BE DAMAGE TO VALVE BUT DO NOT KNOW EXTENT OF DAMAGE YET. ENGINE HAD APPROX. 108,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459182May 21, 2012
WHEELS
THE WHEELS ON MY VEHICLE ARE CHROME PLATED, AND HAVE BEEN PEELING AND CHIPPING. THIS HAS CAUSED AIR TO LEAK FROM THE THE TIRE BEAD. I HAVE HAD THE WHEELS BRUSHED AND CLEANED AT LEAST SIX TIMES EACH AND THEY STILL LEAK. AT 380.00$ FOR A RE-CONDITIONED WHEEL IS NOT A GOOD FIX SINCE I HAVE PAID ON THE AVERAGE OF 30.00$ FOR REPAIRS. I JUST RECENTLY NOTICED THAT THEIR IS CRACKING NEAR THE HUB. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455391April 16, 2012
SERVICE BRAKES
DRIVING MY 2002 JEEP GRAND CHEROKEE ON 4/15/2012, I APPROACHED A STOP SIGN AND PROCEEDED TO APPLY THE BRAKES. AS I APPLIED THE BRAKE PEDAL, IT FUNCTIONED AS NORMAL FOR MAYBE 2-3 SECONDS. THE BRAKE PEDAL THEN LOST IT'S PRESSURE AND DROPPED TO THE FLOORBOARD. I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND OPENED THE HOOD. NO EVIDENCE OF BRAKE FLUID WAS VISUALLY APPARENT AT THE MASTER CYLINDER, THOUGH THE FLUID WAS APPROX. 1/2" LOW IN THE RESERVOIR. LOOKING UNDER THE VEHICLE AT EACH WHEEL TO SEE IF BRAKE FLUID LEAKAGE WAS EVIDENT AT ANY OF THE CALIPER(S), I NOTICED BRAKE FLUID LEAKING FROM THE STAINLESS STEEL BRAKE LINE FASTENED ALONG THE FRAME RAIL ON THE DRIVER'S SIDE OF THE VEHICLE. THERE WAS NO EVIDENCE OF CORROSION OR DAMAGE OF ANY KIND, THE BRAKE LINES WERE STILL BRIGHT AND SHINEY, THE WAY STAINLESS APPEARS, AND THERE WAS NO EVIDENCE OF RUST OR CORROSION ON THE FRAME OF THE VEHICLE EITHER. I CANNOT VERIFY THAT THE LEAK WAS INDEED COMING FROM THE BRAKE LINE, AS THE VEHICLE WAS NOT ON A LIFT FOR A BETTER VISUAL INSPECTION. I'M QUESTIONING IF THE BRAKE SYSTEM HAS BEEN A PROBLEM WITH OTHER JEEP VEHICLES AND IF ANYTHING HAS BEEN DOCUMENTED INFORMATION CONCERNING THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450753March 8, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AS SOON AS IT WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE FUEL PUMP. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,100. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447164February 8, 2012
VISIBILITY
I AS WELL AS MANY OTHER PEOPLE AM HAVING PROBLEMS WITH MY POWER WINDOWS CORDS AND REGULATORS BREAKING I HAVE PUT OVER $400 IN ONE WINDOW AND NOW HAVE 2 MORE BROKEN. CHRYSLER STATES FIRST THAT BECAUSE I AM THE 4TH OWNER THEY CANNOT HELP ME, THEN STATES THAT BECAUSE OF MY CARS YEAR (2002) AND MILEAGE (126K) THEY CANNOT HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444908January 23, 2012
SEATS
THE DRIVERS SIDE FRONT HEATING ELEMENT STARTED TO SMOKE. UNIT WAS TURNED OFF QUICKLY & HAS FAILED TO OPERATE EVER SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443265January 10, 2012
AIR BAGS
FRONT END CRASH WHERE I WAS HIT BY ANOTHER CAR, NEITHER OF THE FRONT END AIRBAGS DEPLOYED, RESULTED IN HEAD, JAW, AND NECK INJURIES THAT WOULD NOT HAVE HAPPENED IF AIRBAGS WENT OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10440305December 18, 2011
AIR BAGS
WHILE DRIVING MY JEEP IN THE PARKING LOT OF TJ MAXX, MY AIRBAG LIGHT CAME ON AND ABOUT TWO SECONDS LATER BOTH AIRBAGS DEPLOYED. THERE WAS NO CRASH INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438900December 7, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED THE HEATING FUNCTION WAS NOT WORKING WITHIN THE FRONT DRIVER'S SIDE SEAT. THE CONTACT DISASSEMBLED THE SEAT AND NOTICED THAT THE WIRES WITHIN THE SEAT WERE MELTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 01/24/12*LJ THE CONSUMER WAS INFORMED BY A CHRYSLER INVESTIGATOR, HISVEHICLE WAS NOT INCLUDED IN THE RECALL AND THERE WERE DEFECTS WITH THE SEAT. UPDATED 03/13/12
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10434067November 3, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FAN RELAY MODULE FAILED ON THE VEHICLE. WHEN THE PART FAILED IT CAUSED THE FAN FOR THE RADIATOR STOP WORKING AND THE VEHICLE WOULD OVER HEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAN RELAY MODULE FAILED AND IT WAS DEFECTIVE. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE ON THE VEHICLE WAS 129,682.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433379November 1, 2011
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, POWER TRAIN
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV AND GASKET WERE REPLACED AT A COST OF $ 530.50. *JB THE CONSUMER STATED THE HORN BEGAN BLARING FOR NO APPARENT REASON AND THEN STOPPED WORKING/ TWO DAYS LATER, ALL THE GAUGES IN THE VEHICLE WENT TO ZERO AND ALL THE INTERIOR LIGHTS ILLUMINATED AND THE WINDOWS DID NOT WORK. THE VEHICLE WAS TOWED TO THE DEALER AND A DIAGNOSTICS TEST REVEALED AN ELECTRICAL PROBLEM. UPDATED 11/10/11*JB UPDATED 11/22/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432862October 26, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BECAME BURNED BECAUSE THE HEATING ELEMENT HAD A SHORTAGE AND OVERHEATED. THE CONTACT SUSTAINED BURNS TO THE LEG. THE DEALER DID NOT OFFER ANY ASSISTANCE, STATING THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 74,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 73,800. UPDATED 11/18/11*LJ UPDATED 02/29/12
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10432466October 22, 2011
ELECTRICAL SYSTEM
I BOUGHT MY 02 JEEP GRAND CHEROKEE IN 05 WITH ABOUT 50,000 MILES ON IT. SOMETIME IN 08 THE BLOWER MOTOR STARTED WORKING OFF AND ON. AFTER ABOUT 3 YEARS I DID SOME RESEARCH AND FOUND THAT THE MOST LIKELY CAUSE WAS THE BLOWER MOTOR RESISTER. AFTER CHECKING, I NOTICE THAT THE RESISTOR HARNESS HAD BEEN MELTED. I DID SOME MORE RESEARCH AND FOUND THAT THIS WAS QUITE COMMON. THIS SHOULD BE A RECALL ITEM BECAUSE THIS IS A SERIOUS FIRE HAZARD. IF THE WIRES WERE HOT ENOUGH TO MELT THE PLASTIC SHEATHING, WHAT'S TO STOP IT FROM CAUSING A FIRE IN AN UNSUSPECTING CONSUMER'S JEEP? I WAS FORTUNATE ENOUGH TO HAVE CAUGHT THIS EARLY ON, BUT IF I WASN'T, THE COST OF "WHAT IF" IS NOT ONE I, MY WIFE, OR CHILDREN ARE WILLING TO PAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432470October 22, 2011
VISIBILITY
FAILURE CAUSES WINDSHIELD TO FOG UP AND DRIVER CANNOT SEE ROADWAY. ALL AC AND HEATER FUNCTIONS FAIL. THIS IS THE 5TH FAILURE AFTER REPEATED REPAIRS. THE VEHICLE IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430422October 16, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TURN SIGNALS ONLY WORK INTERMITTENTLY. I HAVE SEEN NUMEROUS REPORTS OF THIS AS A PROBLEM WITH JEEP GRAND CHEROKEE LAREDO VEHICLES MADE IN 2002 AND 2003, POSSIBLY OTHER YEARS. THIS ABSOLUTELY SHOULD BE UNDER RECALL. PLEASE TAKE THIS INTO CONSIDERATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428359October 3, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DUAL HEAT SYSTEM FAILED AND WOULD NOT ALLOW THE HEAT TO CIRCULATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE DUAL HEATING SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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