Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10458359May 8, 2012
ENGINE AND ENGINE COOLING
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE ON CRANKSHAFT POSITION SENSOR AND ONGOING ISSUES CONCERNING REIMBURSEMENT OF REPAIRS *TGW THE CONSUMER STATED HE WAS NEVER NOTIFIED BY CHRYSLER ABOUT THE CRANKSHAFT POSITION SENSOR PROBLEM. HE DISCOVERED THE RECALL WHILE DOING RESEARCH ONLINE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP THREE TIMES, BEFORE THE ISSUE WAS RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455823April 19, 2012
SEATS
I HAVE ME A 2004 JEEP GRAND CHEROKEE SPECIAL EDITION , I BOUGHT IT IN 2010 AND ITS APRIL 19TH, 2012 AND MY DRIVERS FRONT POWER SEAT TRACK JUST BROKE ON ME WHILE DRIVING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452514March 21, 2012
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH OVER A ROAD BUMP, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452413March 20, 2012
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED A LEFT TURN WHEN THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE REGAINED POWER STEERING AFTER THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX OTHER THAN RACK AND PINION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448838February 21, 2012
SEATS
SEATS BASE FRAME FAILS WITH SEPARATION OF METAL SUPPORT MAKING SEAT UNSOUND. LOCATED ON DRIVERS SEAT, LEFT FRONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447096February 8, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO HAVE A ROUTINE OIL CHANGE SERVICE, THE TECHNICIANS REFUSED TO PERFORM THE OIL CHANGE BECAUSE THE OIL PAN WAS RUSTED. THE TECHNICIANS ADVISED THAT THERE WAS A POSSIBILITY THAT THE OIL PAN COULD RUPTURE. THE DEALER WAS CONTACTED AND THEY ADVISED THAT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447139February 8, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED IMMEDIATELY AND IF SO, THE VEHICLE WOULD STALL. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447150February 8, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT STOP. THE CONTACT APPLIED STEADY, CONSIST PRESSURE TO THE BRAKES UNTIL THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447147February 8, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL INCREASE IN BRAKING DISTANCE BY TEN FEET. THE BRAKES WERE APPLIED AND THE VEHICLE CONTINUED TO ROLL FORWARD APPROXIMATELY TEN FEET BEFORE COMING TO A STOP. THE DEALER PERFORMED A TEST ON THE VEHICLE AND DETERMINED THAT THERE WAS A THROTTLE POSITION SENSOR FAILURE. THE DEALER ADVISED THE CONTACT THAT THE COMPONENT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 45,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443275January 10, 2012
SEATS
THE DRIVER SIDE ELECTRIC SEAT FRAME BROKE IN 2006 AND I WAS TOLD I COULD BUY A NEW ONE BUT THEY ARE SO CHEAPLY MADE I HAD IT REPAIRED BY A EXPERIENCED WELDER WHO TOLD ME THE METAL WAS REALLY THIN AND CHEAPLY MADE.IT BROKE AGAIN IN 2008 IN A DIFFERENT LOCATION ON THE SAME SEAT AND I HAD IT REPAIRED.THEN IT BROKE AGAIN IN ANOTHER LOCATION ON SAME SEAT IN 2009.NOW TO START OFF JAN.2012 IT BROKE IN 2 PLACES OF THE SEAT FRAME AND I DON"T KNOW WHAT TO DO.IT IS A VERY DANGEROUS SEAT AND I LOOKED ON LINE FOR A FEW MOMENTS AND FOUND THOUSANDS OF COMPLAINTS ON THE SAME SEAT FROM 2004 AND DOWN A FEW YEARS. IF SOMETHING IS NOT DONE ABOUT THIS SOMEONE COULD BE HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442773January 7, 2012
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING
STEERING LOSING POWER WHEN TURNING RIGHT, ACCOMPANIED BY A WHINE AND SOUNDS OF PRESSURE LOSS. NO LEAKS IN POWER STEERING PRESSURE HOSES, NO LEAKS IN GEAR BOX (GEAR BOX WAS DRY), NO LEAKS IN ANY OTHER RELEVANT PARTS WITHIN THE STEERING SYSTEM. PROBLEM WAS INVESTIGATED BY AAA AND PEPBOYS. POWER STEERING PUMP REPLACED AND FLUSHED ON 6-JAN-12. THE LOSS OF POWER STEERING PROBLEM IS STILL PERSISTING, AND IS WORSE NOW WITH A NEW PUMP AND CLEAN PUMP SYSTEM. PEPBOYS NATIONAL RESEARCH INDICATES THAT THE PROBLEM IS WITHIN THE GEARBOX, SPACER CLIP MOVING OUT OF POSITION WHEN TURNING RIGHT CUTTING OFF POWER TO THE STEERING SYSTEM, AND MOVING BACK INTO POSITION WHEN TURNING LEFT RESTORING POWER TO THE STEERING SYSTEM. CHRYSLER HAS A TSB REPORTED MARCH 4, 2003 FOR THIS EXACT FAILURE. CHRYSLER CLAIMS THIS VEHICLE'S VIN IS NOT INCLUDED IN THE MANUFACTURER'S TSB, NHTSA CAMPAIGN NUMBER: 03V079000. CASE HAS BEEN OPENED WITH CHRYSLER - CASE #: 21743619. I CANNOT STEER THIS VEHICLE AT ALL WITHOUT THE ASSIST OF POWER STEERING. EXTREMELY CONCERNED WITH THE POTENTIAL DANGER OF LOSING POWER STEERING WHILE DRIVING CAUSING A CRASH, FLIPPING, AND POTENTIAL SERIOUS INJURIES OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441437December 28, 2011
SEATS
WHILE DRIVING MY SEAT SUDDENLY MOVED FORWARD AND TO THE RIGHT. WHAT I FOUND WAS THAT THE SEAT BRACKET BROKE CAUSING THE SEAT TO MOVE. AFTER LOOKING ON THE INTERNET I FOUND THAT THIS IS A COMMON PROBLEM ON THIS MAKE AND MODEL OF VEHICLE. THIS IS A SAFETY ISSUE AS IT AFFECTS YOUR DRIVING POSITION AND IN MY CASE BROKE WHILE I WAS DRIVING. IN ADDITION, AS YOU GO AROUND CORNERS YOU NOW MOVE/SLIDE IN THE SEAT AS IT IS NO LONGER LEVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440580December 20, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE DEALER AND THE MANUFACTURER WERE BOTH NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 02V099000 (AIR BAGS:FRONTAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438853December 7, 2011
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF WHEN ATTEMPTING A LEFT TURN. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING: GEAR BOX -OTHER THAN RACK AND PINION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437429November 28, 2011
SEATS
2004 JEEP GRAND CHEROKEE LAREDO DRIVER'S SEAT MOUNTING BRACKET BROKEN. SEAT WOBBLES TERRIBLY. NO AUTO PARTS STORE STOCK THIS ITEM AND ACCORDING TO BURDICK CHRYSLER JEEP, IT IS NO LONGER MANUFACTURED. ACCORDING TO JEEP, THERE HAS BEEN NO RECALL, YET ACCORDING TO VLANE.COM, CARSURVEY.ORG, ABOUTVEHICLE.COM AND OTHER SUCH INTERNET SOURCES, THIS IS NOT AN ISOLATED INCIDENT. THERE APPEARS TO HAVE BEEN THOUSANDS OF COMPLAINTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434804November 7, 2011
SEATS
FRONT PASSENGER POWER SEAT MOUNTING BRACKET AND SEAT MAIN FRAME BOTH HAVE SPLIT LOSE, CAUSING SEAT TO WOBBLE DANGEROUSLY ABOUT. POSSIBLE CONTINUED BREAKAGE OF OTHER COMPONENTS IMMANENT. CAUSING SERIOUS INJURY OR DEATH DUE TO SEAT BREAKING LOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434270November 4, 2011
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433653October 31, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE DEALER DIAGNOSED THAT THERE WAS A CLOCK SPRING DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,500 AND THE CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433706October 31, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUAL CLIMATE CONTROL DOOR FAILURE. PLASTIC DOOR HINGES BREAK, FAULTY DESIGN, SHOULD BE REPLACED WITH ALUMINUM OR OTHER METALLIC PIECES. ALL OF THE 1996 - 2001 JEEPS DUAL CLIMATE DOORS BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432717October 25, 2011
SEATS
DRIVER SIDE SEAT FRAME CRACKED IN MULTIPLE LOCATIONS. NOW ACTS LIKE ROCKING CHAIR WHILE DRIVING. NO SUPPORT, VERY UNSAFE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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