Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10500302February 22, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT MALFUNCTION IN VEHICLE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND A TONE WOULD SOUND 2-3 TIMES. IT HAPPENED ON AND OFF FOR A COUPLE OF MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE TECHNICIAN WAS UNABLE TO FIND A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499294February 19, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE MANUFACTURER WAS NOTIFIED WHO STATED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V288000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498260February 15, 2013
ELECTRICAL SYSTEM, AIR BAGS
CHRYSLER ANNOUNCED A RECALL OF MY 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527 INFORMING ME THAT THERE WAS "A SMALL CHANCE OF AN ELECTRICAL OVERSTRESS COULD OCCUR AND IF THIS OVERSTRESS CONDITION OCCUR, IT COULD CAUSE DAMAGE TO THE ORC COMPUTER CHIP CAUSING THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." CHRYSLER INTENDS TO REPAIR MY VEHICLE, HOWEVER; THE PART IS CURRENTLY NOT AVAILABLE. WHY IS IT TAKING CHRYSLER SOOO LONG WITH PRODUCING THIS PART??? I CONTACTED MY LOCAL CHRYSLER DEALERSHIP ONLY TO FIND OUT, THE DEALER HAD NO KNOWLEDGE OF THIS RECALL AND COULD NOT ADVISE IF MY VEHICLE WAS EVEN SAFE TO DRIVE. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND NEEDS TO BE RESOLVED, ASAP. IT WOULD APPEAR SINCE THIS VEHICLE IS MORE THAN 10+ YEARS OLD CHRYSLER DOES NOT HAVE ANY INTENTIONS ON THE REPAIR AND DOES NOT WANT TO ACCEPT LIABILITY IF AN ACCIDENT OCCURS WHILE I AM DRIVING IT. AGAIN, EXTREMELY POOR CUSTOMER SERVICE!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496942February 8, 2013
AIR BAGS
IN NOVEMBER 2012, CHRYSLER AND YOU ANNOUNCED A RECALL OF MY AND JUST UNDER A MILLION OTHER 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527. IT IS NOW THREE MONTHS LATER. ABOUT THREE WEEKS AGO, I RECEIVED A RECALL NOTICE, TELLING ME, FIRSTLY THERE WAS A RECALL (DOES IT REALLY TAKE TWO+ MONTHS TO NOTIFY ME?) AND THAT CHRYSLER WAS HOPING THE PARTS FOR A PERMANENT FIX, CURRENTLY UNAVAILABLE, WOULD BE AVAILABLE AS QUICKLY AS POSSIBLE -- WITH ABSOLUTELY NO HINT OF HOW LONG THIS MIGHT BE. DOES IT REALLY TAKE MORE THAN THREE MONTHS TO MANUFACTURE AND DISTRIBUTE A PART INVOLVED IN A SAFETY RECALL -- "A SMALL CHANCE OF AN INADVERTENT DEPLOYMENT OF THE FRONT ...OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." AND, AS FOR NHTSA, SHOULDN'T YOU BE PRODDING CHRYSLER TO HASTEN THE COMPLETION OF THIS RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496464February 5, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING FOR THE AIR CONDITIONING UNIT AND THE HEATER COIL RESISTOR OVERHEATED AND BURNED. THERE WAS A CONSTANT SMELL OF BURNING HEAT THROUGH THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THERE WERE NO RECALLS AND THE RESISTOR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 184,893.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496343February 4, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, BURNING FUMES WERE EMITTED INTO THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT REALIZED THAT A RESISTOR UNDER THE DASH BOARD STARTED TO MELT. THE CONTACT ALSO MENTIONED THAT THE HEATED SEAT AND HEATER MALFUNCTIONED AND WERE NO LONGER OPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 167,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496090February 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THAT THE NEW PART MIGHT BE AVAILABLE IN MARCH OF 2013. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496019January 31, 2013
ELECTRICAL SYSTEM
MARCH OF 2009, I TOLD MY DAUGHTERS DAD THE ELECTRICAL SYSTEM WERE NOT WORKING RIGHT. IT STARTED WITH THE ELECTRICAL DOOR LOCKS THAT WORK ON AND OFF FOR DAYS. HE CAME OVER TO SWITCH CARS BECAUSE I DIDN'T FEEL SAFE IN IT. WITH IN TWO DAYS OF HIM DRIVING IT, ON HIS WAY HOME FROM WORK THAT NIGHT THE CAR CAUGHT A FIRE. I WAS STILL MAKING PAYMENTS ON A CAR I NO LONGER HAD. I COULDN'T AFFORD TO CONTINUED PAYMENT AND BUY ANOTHER CAR. SO I TRY TO PURCHASE ONLINE AND WAS SCAM OUT OF $2000.00 THAT AUGUST. I WERE PUT IN CREDIT BUREAU FOR IT AND HAD TO MAKE ARRANGEMENTS TO PAY IT OFF. I RECEIVED A RECALL NOTICE TODAY ABOUT THE ORC COMPUTER CHIPS. THAT CAN DEPLOY CAUSING INJURY AND YOU TO CRASH. I CALLED THE NUMBER TO EXPRESS MY CONCERN, THE PERSON THAT ANSWER HAD NO COMPASSION. HE FIRST UP DATED MY INFO AND ONCE HE LEARNED THE CAR CAUGHT ON FIRE HE HAD NOTHING ELSE TO SAY, OTHER THEN OH YOU NO LONGER HAVE THE CAR, HE GOT QUITE AND SAID THANK YOU FOR CALLING. GOOD BYE *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10495281January 30, 2013
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SMOKE WAS SMELLED INSIDE THE CABIN. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS NOTICED THAT SMOKE WAS COMING FROM THE FRONT DRIVER SEAT. THE CONTACT DEACTIVATED THE SEAT WARMER AND DROVE THE VEHICLE HOME. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN I.D. 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10494853January 27, 2013
AIR BAGS, ENGINE
WAS DRIVING AND ALL OF A SUDDEN THE AIR BAG LIGHT AND CHECK ENGINE LIGHT CAME ON. NOW THEY WONT GO OFF. CHECK ENGINE LIGHT HAS BEEN HOOKED UP TO COMPUTER BUT ALL IT SAYS IS THAT THERE'S AN EMISSIONS LEAK BUT NO ONE CAN FIND IT. THE AIR BAG LIGHT WONT GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492372January 13, 2013
SEATS
THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490564December 31, 2012
SEATS
THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487428December 5, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WAS A RECALL BUT HIS VIN WAS NOT INCLUDED. THE RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486513November 30, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485396November 21, 2012
SEATS
AFTER JUST LESS THAN 30K MILES, BOTH FRONT SEAT ELEMENTS STARTED TO GET OVERLY HOT, THEN STOPPED WORKING. TOOK INTO DEALER, FOUND SHORT IN BOTTOM ELEMENT. VEHICLE WAS STILLL UNDER WARRANTY, I HAD ALSO BOUGHT AN EXTENDED WARRANTY. EVERYTHING FOR THAT EIGHT WAY POWERED SEAT WAS COVERED BUT THE HEATER ELEMENT. WAS TOLD IT WOULD BE AN $800 PER SEAT FIX. I DECLINED TO HAVE IT FIXED. NOW I FIND OUT THAT THERE IS A RECALL FOR THIS EXACT ISSUE, BUT THAT IT DOES NOT COVER MY VIN NUMBER ACCORDING TO BOTH THE DEALER AND DAIMLERCHRYSLER. IT JUST DOESN'T MAKE ANY SENSE HOW THEY CAN GET AWAY WITH THIS AFTER READING ALL THE BLOGS FROM PEOPLE WITH THIS SAME ISSUE AND THE SAME RESPONSE FROM CHRYSLER. SURE COULD USE SOME HELP GETTING THEM TO STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485117November 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED A LEAK AROUND THE RADIATOR AND DETERMINED THAT THE RADIATOR WAS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION NEEDED TO BE CLEANED AND THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 224,000 AND THE CURRENT MILEAGE WAS 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484648November 14, 2012
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483844November 9, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 213,009 AND THE CURRENT MILEAGE WAS 213,110. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475291September 13, 2012
SEATS
WHILE DRIVING, I STEPPED ON MY BRAKE, I HEARD A LOUD "BANG" AND FOUND MYSELF FIRST JAMMED INTO THE STEERING WHEEL/DASH AREA, AND THEN, ONCE MY VEHICLE WAS STOPPED, I WAS IN THE REAR SEAT AREA. UPON FURTHER INVESTIGATION, I FOUND THAT THE REAR SEAT BRACKETS ON MY FRONT (DRIVERS) SEAT WERE BROKEN THROUGH; THE METAL THAT THE SEAT BRACKET IS MADE OF WAS BROKEN AT BOTH REAR CORNERS, AND THE FRONT BOLTS WERE PULLED-THROUGH. THE THIN METAL THE BRACKET IS MADE OF HAD A COUPLE OF CRACKS, AND OVERALL, THE SEAT IS ALMOST USELESS WHEN IT COMES TO DRIVING THE CAR IN A SAFE MANNER. FORTUNATELY, WHEN MY SEAT BROKE I WAS NOT GOING SO FAST AS TO NOT BE INVOLVED IN AN ACCIDENT! IF I HAD BEEN ON THE FREEWAY, I BELIEVE I WOULD NOT BE HERE TODAY WRITING THIS COMPLAINT. THERE ARE NO REASONABLE LOCAL SOURCES TO REPLACE THE BRACKET;(THE JEEP DEALERS WANT TO SELL A NEW SEAT FOR APPROX. 700.00, UNLESS YOU WANT TO PAY $300.00+ FOR ANOTHER SEAT FROM A WRECKING YARD, WHICH WILL ALSO HAVE THE SAME THIN METAL BRACKET). I AM ATTEMPTING TO GET IT WELDED, BUT I HAVE ALREADY BEEN INFORMED THAT THIS WILL BE A TEMPORARY REPAIR AT BEST; THE METAL THE BRACKET IS MADE OF IS FAR TOO THIN TO HANDLE THE WEIGHT OF A PERSON USING THE SEAT FOR A LONG PERIOD OF TIME, AND WILL BREAK AGAIN). HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472755August 28, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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