Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10076234July 26, 2004
SERVICE BRAKES, HYDRAULIC
WHEN THE BRAKE PEDAL IS DEPRESSED, THE PEDAL PULSATES, VEHICLE JERKS FORWARD AND VIBRATES. THE DEALERSHIP REPLACED THE ROTOR ON FRONT WHEEL, WHICH PARTIALLY SOLVED THE PROBLEM. HOWEVER, PROGRESSED AND GOT WORSE. THE DEALERSHIP INDICATED THAT THEY DIDN'T KNOW HOW TO FIX THE PROBLEM AND THEY SUGGESTED THAT THE CONSUMER CONTACT A BRAKE SHOP. *LA BRAKE FAILURE AT SPEEDS OF 30 MPH OR MORE. DEALER REPLACED BRAKE PADS, ROTORS, AND CALIPER, BUT DID NOT CORRECT THE PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081168July 16, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL
I HAVE A 2001 JEEP GRAND CHEROKEE LIMITED. IN MARCH OF THIS YEAR, WHILE ON THE EXPRESSWAY, MY CRUISE CONTROL CAUSED MY VEHICLE TO ACCELERATE AND WOULD NOT TURN OFF EVEN BY HITTING THE BREAK AND PUSHING THE OFF BUTTON NUMEROUS TIMES. I WAS ONLY ABLE TO STOP THE VEHICLE BY PUTTING THE GEAR IN NUETRAL AND TURNING IT OFF. I CONTACTED THE DEALERSHIP WHO TALKED MY THROUGH HOW TO LOOSEN A CABLE IN THE ENGINE WHICH APPARENTLY CAUSED THE CRUISE/ACCELERATOR TO STICK. I IMMEDIATELY TOOK THE VEHICLE INTO THE DEALERSHIP AND EVEN ON MY WAY THERE, THE CAR WOULD ACCELERATE ON IT'S OWN, WITHOUT THE CRUISE CONTROL BEING TURNED ON. THE DEALERSHIP KEPT MY CAR FOR THE DAY AND WHEN THEY RETURNED, THEY STATED THAT THEY HAD REPAIRED THE PROBLEM. TWO MONTHS LATER, I WAS LEAVING MY PARKING SPACE AT WORK AND MY VEHICLE BEGAN TO ACCELERATE ON IT'S OWN. I STRUCK THE BREAK BUT THE REAR OF THE VEHICLE BEGAN TO SPIN IN CIRCLES AND FORCED MY VEHICLE TO STRIKE THREE OTHER VEHICLE. JEEP CONDUCTED AN INVESTIGATION AND THEY SENT ME A LETTER STATING THAT THEY COULD NOT FIND A PROBLEM WITH THE VEHICLE. I JUST WANTED TO SEND YOU THIS COMPLAINT TO LET YOU KNOW THAT THEIR FINDINGS WERE FALSE AND POORLY RESEARCHED. I HAVE PICTURES OF THE TIRE MARKS AND THERE IS NO WAY THAT THIS ACCIDENT COULD HAVE OCCURRED OTHER THAN BY I HIGH ACCELERATION AND MY FOOT BEING ON THE BREAK.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10053604July 15, 2004
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT AN ENGINE PROBLEM. WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 70 MPH VEHICLE ABRUPTLY LOST POWER. ALSO,TRANSMISSION FAILED WHEN VEHICLE HAD ONLY 30,000 MILES ON IT. *AK CRANKSHAFT BROKE AT 60,000 MILES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080958July 13, 2004
STRUCTURE
WE HAVE A 2001 JEEP GRAND CHEROKEE LIMITED 4WD. ABOVE EACH PASSENGER DOOR THERE IS A HANDLE TO HOLD ON TO. I DON'T KNOW WHAT IT WOULD BE CALLED BUT I USE IT TO HANG ON WHEN WE GO AROUND A CORNER, ETC. IN JUNE WE WERE JUST LEAVING THE CLEANERS. MY HUSBAND WAS DRIVING AND I WAS IN THE PASSENGER SEAT. I REACHED UP FOR THE HANDLE AS HE WAS BACKING OUT. ALL OF THE SUDDEN SOMETHING HIT MY NOSE RIGHT UNDER MY EYE. IT REALLY SMARTED AND LEFT A RED WELT. I ASKED HIM TO RE-PARK THE CAR AND WE LOOKED FOR WHAT IN THE WORLD HAD HAPPENED. WE FOUND A SMALL PIECE OF STEEL ON THE SEAT. WE THEN LOOKED OVER THIS SAFETY HANDLE AND REALIZED THAT THE SPRING THAT HOLDS THE HANDLE HAD BROKEN AND HIT MY FACE. I DID NOT BLEED AND THE RED MARK WAS GONE IN A COUPLE OF DAYS. MY CONCERN IS THAT IT NEARLY HIT MY EYE. WHEN WE ASK THE DEALER TO REPLACE IT WE WERE TOLD IT WOULD COST $79. WAS THIS A FREAK FAILURE OR HAS THIS HAPPENED TO OTHERS? IF I HAD BEEN AN INCH SHORTER I COULD HAVE LOST AN EYE. WE FELT THAT THE DEALER WOULD REPLACE THE PART AND WERE SHOCKED THAT THEY WANTED US TO PAY FOR IT. WE HAVE NOT REPLACED IT YET SO THE PART IS AVAILABLE. *LA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080713July 9, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
BAD GASKET IN FUEL PUMP ALLOWS GASOLINE TO FLOW BACK INTO THE GAS TANK WHEN THE CAR IS TURNED OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080723July 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AUTOMATIC TRANSMISSION ON MY WIFE'S 2001 GRAND CHEROKEE WENT OUT AT 42,000 MILES THIS VEHICLE HAS NEVER BEEN USED FOR TOWING OR HEAVY DUTY USE AND HAS BEEN PROPERLY MAINTANED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080314July 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ENGAGING INTO DRIVE VEHICLE JERKED VIOLENTLY. DEALER STATED TRANSMISSION GOVERNOR PRESSURE SOLENOID FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078430June 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BOUGHT MY JEEP NEW IN JULY, 2001. WITHIN HE 3 YEARS OF OWNING IT, IT IS NOW IN THE DEALERSHIP FOR ITS 5TH TIME BEING SERVICED FOR BRAKE FAILURE. OUT OF THOSE 5 TIMES, IT IS NOW HAVING ITS 3RD SET OF ROTORS. I HAVE SPENT AN UNACCEPTABLE AMOUNT OF PERSONAL TIME AND MONEY IN HAVING THIS VEHICLE REPAIRED AND WILL BE SEEKING RESOLUTION BOTH FROM THE MANUFACTURER AND MICHIGAN STATE LEMON LAW IF NECESSARY. DEALER STATES THAT MANUFACTURER IS AWARE OF THE PROBLEM AND UNWILLING TO PAY FOR THE REPAIRS ONCE OUTSIDE OF STANDARD WARRANTY. I FEEL THE BRAKES ARE UNSAFE AND THE VEHICLE SHOULD BE RECALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075390June 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
MY 2001 GRAND CHEROKEE IS EXPERIENCING A SEVERE VIBRATION PROBLEMS WHEN BRAKING. I'VE CONTACTED THE NW JEEP DEALERSHIP IN BEAVERTON OREGON AND THEY HAVE INFORMED ME THIS PROBLEM IS NOT TAKEN CARE BY THE JEEP CORPORATION. I BELIEVE THIS IS AN INHERIT DEFECT TO THE CAR SINCE I HAD THIS SAME PROBLEM FIXED A YEAR AGO AND NOW THEY ARE REFUSING TO FIX THE SAME ISSUE SINCE IT IS NOT UNDER WARANTEE ANY LONGER. I'VE SPOKEN TO SEVERAL JEEP OWNER ON THE SIMILAR VINTAGE VEHICLE AND THEY ARE ALSO HAVING THE SAME ISSUE. I BELIEVE THE GOVERNMENT SHOULD FORCE THE JEEP CORPOARTION TO PUT THE VEHICLE AS A RECALL ITEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075108June 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WARPED BETWEEN 16000 - 18000 MILES. DEALER DAVIS-MOORE REPLACED FRONT ROTORS, CALIPERS AND PADS. RESURFACED REAR ROTORS AND REPLACED REAR PADS. NO CHARGE. ROTORS WARPED AGAIN AT 34K MILES. THIS TIME DEALER CHARGED ME $170 TO TURN ALL FOUR ROTORS. I COMPLAINED ABOUT THE LONGEVITY OF THE ROTORS AND THAT THE TURNING IS NOT A PERMANANT FIX. THERE IS A MATERIAL OR SYSTEM PROBLEM WITH THE BRAKES. PLEASE LOOK INTO. MV .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075686June 4, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE STARTING THE VEHICLE KEY WOULD NOT TURN. AFTER TRYING NUMEROUS TIMES CONSUMER WAS ABLE TO START THE VEHICLE. CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THAT IGNITION SWITCH NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071523June 4, 2004
SERVICE BRAKES, HYDRAULIC
DEALER REPLACED AT 10,000 MILES THE FRONTS ROTORS AND PADS. AT 30,000 MILES THE FRONT ROTORS/PADS, AND CALIPERS WERE REPLACED. AT 46,000 MILES THE FRONT AND REAR ROTORS WERE RESURFACED AND THE PADS WERE REPLACED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073087May 25, 2004
SEATS
DRIVERS SEAT FRAME BROKE IN 2 LOCATIONS UNDER NORMAL DRIVING CONDITIONS CAUSING THE SEAT TO BE UNSTABLE AND MAKE ROCKING MOTIONS WHILE TURNING AND STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072513May 12, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
MY 2001 JEEP GRAND CHEROKEE HAS ONCE AGAIN BURNED UP THE BRAKE ROTORS. THE FIRST TIME IT HAPPENED I HAD ONLY 10,507 MILES ON IT. THE DEALERSHIP "MACHINED" THE FRONT BRAKE ROTORS. WITHIN 6 MONTHS THE PROBLEM WAS BACK AND THIS TIME THEY REPLACED THE FRONT BRAKE ROTORS. I NOW HAVE 38000 MILES ON THE VEHICLE AND TODAY WAS INFORMED THE FRONT AND BACK BRAKE ROTORS ARE SHOT. UNFORTUNATELY, IT APPEARS I'M NOT THE ONLY VICTIM OF THIS DEBACLE. I AM TAKING MY CAR TO SOMEONE I CAN TRUST AND I WILL HAVE THE ROTORS REPLACED. I INTEND TO PURSUE THIS MATTER AS I FEEL I HAVE BEEN RIPPED OFF AND SO HAVE A LOT OF OTHER PEOPLE. THIS GRAND CHEROKEE IS AN EXPENSIVE VEHICLE AND I FIND IT DISGRACEFUL THAT CHRYLSER HAS SUCEEDED IN IGNORING THE PROBLEM AND IGNORING THE PEOPLE WHO PURCHASE THEIR VEHICLES. DOES THERE HAVE TO BE LOSS OF LIFE TO GET ANYONE TO ACT ON BEHALF OF THE CONSUMER??? PLEASE TELL ME, WHAT DO WE DO NOW???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068447May 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAVE A RECURRING ISSUE WITH MY 2001 GRAND CHEROKEE WHERE VIOLENT SHAKING HAPPENS WHEN THE BRAKES ARE APPLIED AT HIGHER SPEEDS. THE DEALER REPLACED THE CALIPERS AND ROTORS AT 13,000 MILES PER A SERVICE BULLETIN FROM CHRYSLER. I HAD SAME ISSUE AGAIN AT 19,000 MILES, ROTORS WERE WARPED AGAIN. I AM HAVING SAME ISSUE NOW AT 26,000 MILES AND THE DEALER STATED THAT ALTHOUGH THIS IS RECURRING ISSUE KNOWN TO THEM AND CHRYSLER, "I AM ON MY OWN" AND I WOULD HAVE TO PAY FOR THE ROTORS AGAIN. I HAD NO CHOICE BUT TO PAY AS THIS IS THE VEHICLE USED TO TAKE MY CHILDREN TO SCHOOL AND BACK AND I DO NOT WANT TO RISK AN ACCIDENT. I CONTACTED THE CHRYSLER CONSUMER CENTER AND THEY STATED THAT BRAKES ARE ONLY COVERED UNTIL 12,000 AND UNLESS A RECALL WAS ISSUED, THEY WOULD NOT ASSIST ME. I FEEL THAT IT IS NOT REASONABLE TO HAVE TO HAVE THE ROTORS AND CALIPERS REPLACED OR ADJUSTED EVERY FEW THOUSAND MILES AND THE VIOLENT SHAKING THAT OCCURS FROM THIS DEFECT COULD CAUSE A SERIOUS ACCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068116April 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD A RECURRING PROBLEM WITH BRAKE ROTORS WARPING TO WHICH CHRYSLER HAS NOT YET REPAIRED THE PROBLEM. THE WARPING CAUSES VIBRATIONS SO SEVERE IT MAKES BRAKING A SERIOUS PROBLEM, ESPECIALLY AT HIGH SPEED COMING OFF OF AN INTERSTATE HIGHWAY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067963April 28, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH THE DRIVER'S SIDE FRONT AND REAR WINDOW MOTORS HAVE HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063527April 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING AT ANY SPEED AND WHEN THE BRAKES WERE APPLIED THERE WAS SEVERE VIBRATION IN THE BRAKE PEDAL AND STEERING WHEEL. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE ROTORS AND THE BRAKE PADS TWICE. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE CONSUMER STATED THAT THE DISC WERE TOO CLOSE TO THE ROTORS WHICH CAUSED THE EXCESSIVE HEAT. THE EXCESSIVE HEAT CAUSED THE ROTORS TO WARP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061686April 20, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 65 MPH VEHICLE STALLED THIS WAS THE SECOND TIME THAT VEHICLE STALLED DUE TO THE CAM SENSORS FAILURE. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE CAM SENSORS. *AK PRIOR TO PROBLEM WITH CONSUMER'S 2001 JEEP GRAND CHEROKEE, CONSUMER EXPERIENCED SIMILAR PROBLEM WITH 1998 JEEP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066465April 19, 2004
STEERING:COLUMN
THIS HAS BEEN HAPPENING SINCE THE BEGINNING OF PURCHASE. WHEN I'M STOPPED AND BEGINNING A TURN WITH THE STEERING WHEEL, THE WHEEL WILL MAKE A GRIND AND/OR SQUEAKING NOISE. I'VE NOTIFIED THE DEALERSHIP WHEN I'VE TAKEN IT IN FOR REPAIR, BUT APPARANTLY, IT NEVER HAPPENS WHEN IT'S THERE AT THE SHOP. THE FIRST TIME I REPORTED IT, THEY OILED THE STEERING COLUMN, THAT WAS ALL, AND; THE NOISE CONTINUED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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