Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10732119July 8, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE, POWER TRAIN
1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICES #13V-252 AND #02V-053. *SMD THE CONSUMER STATED WHEN THE PART FINALLY ARRIVED, ONE BUSINESS SAID THE BOAT TRAILED HITCH WAS NOT SUFFICE, AND THE JEEP DEALER STATED THE PART DID NOT NEED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724991June 12, 2015
ELECTRICAL SYSTEM, STEERING, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY JEEP TO WORK ALL OF A SUDDEN IT BUCKED AND BACKED FIRED 2 TIMES AND THEN COMPLETELY SHUT DOWN NO STEERING BUT WAS ABLE TO GET TO SIDE OF ROAD RESTARTED GOT IT BACK HOME THIS HAS HAPPENED MANY TIMES CANT COUNT HOW MANY TIMES, I HAVE HAD IT TOWED HOME 4 TIMES THIS YEAR BECAUSE OF THIS PROBLEM AND COULDNT RESTART SOMETIMES IT BUCKS AND FEELS LIKE ITS GOING TO SHUT DOWN BUT RESTARTS BY ITS SELF WITHOUT TURNING KEY THIS HAPPENS AT ANY SPEED CHANGED TPS, CRANK SENSOR, STARTER, FUEL PUMP, PICK UP COIL,DISTRIBUTOR CAP AND ROTOR PLUGS AND WIRE, ALTERNATOR NOW INSIDE DASH LIGHTS ARE STARTING TO FLASH DIM AND BRIGHT. I BOUGHT IT 2009 USED WITH A LITTLE OVER 100,000 MILES RAN GREAT BUT THE LAST COUPLE YEARS BEEN HAVING TROUBLE WITH THIS SITUATION EVERY TIME I CHANGE THINGS IT WILL WORK FOR AWHILE AND THEN STARTS TO ACT UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723985June 10, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO EXCESSIVE RUST. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721994May 28, 2015
TRAILER HITCHES, POWER TRAIN
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 02V053000 AND 13V252000 ((OEM) TRAILER HITCH) AND (SECONDARY DETENT SYSTEM/ SHIFTER ASSEMBLY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717760May 21, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
MY JEEP GRAND CHEROKEE HAS BEEN SPUTTERING, STALLING WHEN STOPPED AND WHEN DRIVING, BACKFIRES BLOWN APART 2 MUFFLERS. IT WILL NOT SHOW A CHECK LIGHT OR GIVE AN ERROR CODE WHEN HOOKED UP TO A COMPUTER. HAVE RESEARCHED ONLINE AND FOUND SEVERAL PEOPLE WITH SAME ISSUE. HAVE DONE AS THEY HAVE AND REPLACED NEARLY EVERY SENSOR. HAVE YET TO REPLACE PCM/ECM. DON'T KNOW IF THIS WILL FIX DUE TO SOME ONLINE HAVE AND STILL HAVING THE SAME ISSUE. LIKE THE PEOPLE ONLINE I HAVE TAKEN IT TO DIFFERENT MECHANICS, NONE OF WHICH COULD DUPLICATE OR FIND A PROBLEM. SURPRISED WITH AS MANY PEOPLE HAVING THIS ISSUE JEEP HASN'T RESOLVED THIS. I THINK DEALERSHIPS ARE AWARE OF THIS ISSUE BECAUSE SOME PEOPLE ONLINE HAVE TRADED THEIR JEEPS IN AND GOTTEN VERY LITTLE TOWARDS TRADE-IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716892April 28, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
I DON'T KNOW THE DATE OF WHEN CHRYSLER HAD THE RECALL ON THE FUEL SYSTEM. THEY WERE GOING TO PUT ON AN (OEM) TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE. THE PARTS REQUIRED WERE CURRENTLY NOT AVAILABLE. I BOUGHT A TRAILER HITCH AND HAD IT INSTALLED. I THEN TOOK IT TO JEFF WYLER JEEP IN FORT THOMAS KY. THEY INSPECTED IT AND PASSED IT. (PERFORM RECALL N45) I CALLED YOUR CUSTOMER SERVICE AND ASKED IF I WOULD BE PAID BACK FOR THE PART, THEY SAID NO BECAUSE IT WAS NOT AN (OEM) PART. PLEASE MAKE THIS RIGHT, I HAVE NOW TAKEN OFF THE PART I BOUGHT, AND ASKING YOU TO EITHER PAY ME FOR THE PART, WHICH WAS $316.00 WITH LABOR, OR SET UP A DATE AND TIME TO A DEALER TO PUT THE RIGHT PART ON. THAT IS ALL I AM ASKING FOR, I HAVE WAITED SO LONG FOR THIS,AND EVERY DAY I WORRY ABOUT IT BEING SO DANGEROUS. I DON'T THINK I AM ASKING TO MUCH. I JUST WANT IT FIXED RIGHT, AND THE RIGHT PART ON. I THANK YOU FOR LOOKING INTO THIS MATTER. HOPE TO TALK TO YOU SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704699April 13, 2015
ELECTRICAL SYSTEM
1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO POWER STEERING AND BRAKE FAILURE WHILE DRIVING. CONSUMER STATES " VEHICLE SHOULD BE INCLUDED IN IGNITION SWITCH RECALL". *SMD THE CONSUMER STATED AS SHE WAS MASKING A TURN, THE VEHICLE SUDDENLY STOPPED. THERE WAS NO POWER STEERING AND NO BRAKES. SHE WAITED A MINUTE AND USED THE KEY TO RE-START THE VEHICLE. ON FEB 27TH, THE VEHICLE STALLED AGAIN. THE CONSUMER TO THE VEHICLE TO HER MECHANIC. HOWEVER, HE WAS UNABLE TO FIND A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702117March 27, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND RESUMED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION COIL FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701346March 24, 2015
SEATS
THE SEATS COLLAPSED IN A 45MPH REAR END CRASH THE FRAMES WERE COMPLETELY SNAPPED MY DAD AND I FLEW IN THE BACK SEAT I WAS HANGING OVER THE BACK SEAT AND I HAD MY SEAT BELT ON SO DID MY DAD. I WAS THE DRIVER AND I WAS NOT ABLE TO REACH THE PEDALS TO STOP THE JEEP AFTER THE CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10700593March 20, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THERE WAS CORROSION AROUND THE ATTACHMENT AREA THAT DID NOT SUPPORT PROPER INSTALLATION OF A HITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700635March 20, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693860March 12, 2015
SUSPENSION
WE FINALLY GOT OUR N45 RECALL DONE. EACH TIME WE CALLED CHRYSLER, WE GOT DIFFERENT INSTRUCTIONS AND INFORMATION. THEY SEEM TO TELL ONE ANYTHING JUST TO GET ONE TO HAVE IT DONE, THEN THEY GO BACK ON WHAT THEY SAID. I WAS TOLD THE JEEP WOULD BE INSPECTED FIRST TO SEE IF IT WAS SAFE. MY JEEP WAS NOT INSPECTED, THE TRAILER HITCH WAS REPLACED. THE BALL MOUNT WHICH WE HAVE DOES NOT FIT THE REPLACEMENT. THE ONUS SHOULD NOT BE UPON US TO SHOP AND PAY FOR A NEW BALL MOUNT IN SUMMATION: HOW CAN WE GET THEM TO SEND OR DELIVER TO US A BALL MOUNT WHICH FITS TRAILER HITCH THEY INSTALLED, OR AT LEAST RE-IMBURSE US IF WE HAVE TO BUY ONE ? I HAVE MENTIONED THIS TO EACH OF THE MANY PEOPLE I HAVE SPOKEN TO AT CHRYSLER (WHEN I COULD GET THROUGH AFTER WAITING A VERY LONG TIME) THEIR ANSWER TO THIS WAS "WE ARE NOT INTO TOWING WE ARE INTO SAFETY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672101March 9, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TRAILER HITCH RECALL REIMBURSEMENT ISSUES. *SMD CHRYSLER WOULD NOT REIMBURSE THE CONSUMER, BECAUSE IT WAS NOT AN OEM TRAILER HITCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692172March 4, 2015
ENGINE
MY 1997 JEEP GRAND CHEROKEE (ORIGINAL OWNER) STUMBLES AND DIES, IT DOES RESTART ONCE I SHIFT TO NEUTRAL. IT IS GETTING MORE FREQUENT. I HAD A TOTAL OF 8 INCIDENCES IN THE PAST WEEK. 6 TIMES HAPPENED PULLING UP TO STOP SIGN AT ABOUT 15 MPH. 2 TIMES HAPPENED WHILE CRUISING ALONG AT 55 MPH. I LOST POWER STEERING AND BRAKE BOOST. THERE IS A LOT OF INTERNET INFORMATION REGARDING THE SAME PROBLEM. THIS IS A SAFETY ISSUE. I'M WORRIED DRIVING MY JEEP IN ANY TRAFFIC NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691489March 2, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1997 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678646January 23, 2015
FUEL/PROPULSION SYSTEM
THE FUEL SENDING UNIT KEEPS GOING OUT. NEVER DID WORK RIGHT. COULD NEVER TELL HOW MUCH GAS WAS IN THE TANK. THE DEALER NEVER DID FIX IT RIGHT OR DID NOT PUT IN A NEW ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678649January 23, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DASH HEADLIGHT SWITCH KEEPS GOING OUT. IT HAS BEEN REPLACED 4 TIMES. THE LIGHTS WILL FLICKER AND THAN GO OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670676January 7, 2015
STEERING
WHEN DRIVING OVER A BIG PUDDLE OF WATER THE STEERING BECAME UNRESPONSIVE. DISPLAY PANEL SAID "CHECK BATTERY". SLOWED DOWN AND FINALLY PULLED OVER. AFTER A FEW MINUTES IT WAS FINE. WENT DOWN THE ROAD AGAIN AND HIT A BIG PUDDLE. STEERING AGAIN BECAME UNRESPONSIVE. LUCKILY NOT MANY CARS AROUND AND I WAS ON A SIDE STREET. MECHANIC CAN NOT LOCATE THE PROBLEM AS THERE HAS BEEN NO RAIN LATELY TO TRY AND DUPLICATE. I FEAR A MAJOR OR FATAL ACCIDENT IS FORTH COMING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667320December 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660605December 18, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1997 JEEP GRAND CHEROKEE CONSUMER REAR END IMPACT PROBLEMS *CN THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. DESPITE, THE CONSUMER RECEIVING TWO RECALL NOTICES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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