Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11132374September 30, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE IN MOTION, BUT DECELERATING FROM HIGHER SPEED TO A STOP OR LOWER SPEED. ENGINE SHUTS OFF. NO WARNING/DASH LIGHTS COME ON EVERYTHING ELSE (RADIO, LIGHTS) CONTINUE TO WORK. THE ONLY WAY TO KNOW THE ENGINE IS NO LONGER RUNNING IS THE POWER STEERING AND POWER BRAKES DON'T WORK AND THE RPM ON THE TACHOMETER GO TO ZERO. CAR TYPICALLY WILL RE-START WITH NO ISSUE, BUT WILL ALMOST IMMEDIATELY STOP AGAIN. WHEN THE CAR SITS FOR ABOUT 15-20 MINUTES, IT'LL START RIGHT UP AND DRIVE FINE. THERE HAS NOT BEEN A PATTERN, OTHER THAN SLOWING DOWN. IT'S STALLED ON ME THE FOLLOWING TIMES AND SITUATIONS: * SLOWING DOWN TO TURN RIGHT OFF THE HIGHWAY - WAS RAINING, STARTED RIGHT UP AFTER STALL RAN FINE (2014) * SLOWING DOWN TO A COMPLETE STOP AT AN INTERSECTION, WOULD RESTART, BUT NOT STAY RUNNING. WAITED 20 MINUTES FOR TOWTRUCK AND THE VEHICLE STARTED RIGHT UP. (2016) * SLOWING TO A STOP FOR LIGHT IN TOWN, STARTED RIGHT UP, BUT WOULD NOT REMAIN RUNNING, WAITED 20 MINUTES RAN FINE (2016) * STALLED IN STOPPED TRAFFIC. STARTED RIGHT UP WAS ABLE TO DRIVE TO A PARKING LOT BUT STALLED AGAIN AND WOULD NOT RESTART FOR 15-20 MINUTES. RAN FINE ONCE STARTED AGAIN. (2017) * STALLED IN STOP AND GO TRAFFIC ON I-95 IN PHILADELPHIA. STARTED RIGHT UP AGAIN, BUT HAD TO WAIT 20 MINUTES FOR IT TO REMAIN RUNNING (03/2018) * STALLED WHEN COMING TO A STOP FOR STOP SIGN. WOULDN'T START RIGHT UP. HAD TO WAIT 15-20 MINUTES THEN IT STARTED AND RAN FINE. (09/29/2018) HAVE TAKEN TO THE JEEP DEALER ON THE THREE EARLIER OCCASIONS, HOWEVER, THEY INDICATE THAT THEY ARE UNABLE TO REPLICATE THE SITUATION AND THERE ARE NO ENGINE CODES TO REVIEW - THEREFORE THEY ARE UNABLE TO CORRECT THE SITUATION. SO I HAVE BEEN DRIVING THE VEHICLE AS IS, BUT AFTER THE LAST TWO TIMES OF THIS OCCURRING I MUST REMEDY THE ISSUE. ASSISTANCE WILL BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132285September 29, 2018
UNKNOWN OR OTHER
MY LEATHER DASH BOARD STARTED BUBBLING AND HAS NOW COMPLETELY PEELED AND SHRIVELED UP, ALSO MY CARBON FIBER DOOR AND DASH TRIM HAS FALLEN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130877September 24, 2018
ELECTRICAL SYSTEM
JEEP WILL NOT START FROM EITHER USING THE KEYFOB OR ON DASH START BUTTON. VEHICLE CRANKS AND ATTEMPTS TO START. BATTERY IS NEW AND CHARGED. POSSIBLE TIPM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130751September 22, 2018
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE, NOTICED A SMOKE SMELL OF SOMETHING BURNING. COULDN'T PUT A FINGER ON IT UNTIL LATER WHILE DRIVING THE CAR FILLED WITH SMOKE COMING FROM THE PASSENGER SIDE HEADLINER AND BURN HOLE IN LINER. PULLED OVER AND PULLED HEADLINER DOWN AND SAW FLAMES AND SMOKE. PUT FIRE OUT. CALLED DEALERSHIP AND THERE WAS A RECALL THAT HAD BEEN DONE BY THEM ON OUR VEHICLE FOR THE VANITY MIRROR ELECTRICAL PROBLEM PREVIOUS TO THIS INCIDENT. THEY TOOK OUR VEHICLE AND GAVE US A RENTAL AT THEIR EXPENSE UNTIL FURTHER INVESTIGATION OF THIS INCIDENT..
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11130749September 22, 2018
ENGINE
ENGINE FAILING WHILE DRIVING BUT I WAS ABLE TO SAFELY REMOVE VEHICLE FROM THE ROAD TO AVOID CRASH. ISSUE IS THE ENGINE ROD BEARING FAILURE. RECALL FOR SAME ISSUE CAME OUT IN 2011 BUT MY VIN WAS NOT INCLUDED. NHTSA CAMPAIGN ID NUMBER: 11V487000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130774September 22, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STARTER TURNS OVER BUT WONT CRANK AND LEAVES ME STRANDED. HORN GOES OFF AT RANDOM TIMES. WINDOWS AND DOOR LOCKS SOMETIMES WONT WORK. GOOGLE SAYS ITS THE TIPM. HAPPENS WHILE VEHICLE IS MOVING AND NON MOVING. HAS HAPPEND MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130501September 20, 2018
ENGINE, STEERING
I HAVE OWNED THIS VEHICLE FOR 3 YEARS, AND IN THAT TIME IT HAS RANDOMLY LOST ALL POWER WHILE DRIVING 5 DIFFERENT TIMES, MAKING IT HARD TO TURN OFF THE ROAD. I HAVE TO PULL OVER AND RESTART THE VEHICLE. THERE IS NO WARNING, IT JUST DIES. I AM NOT FINDING A RECALL CONCERNING THIS, BUT THERE SHOULD BE. I HAVE READ SEVERAL OTHER COMPLAINTS ABOUT THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130232September 18, 2018
ENGINE
UPON DOING REGULAR OIL CHANGE THE OIL FILTER ADAPTER CRACKED AND THE SPRING CAME OUT. THE OIL FILTER ADAPTER NOW REQUIRES REPLACEMENT. THERE IS A KNOWN SERVICE BULLETIN FOR THE PROBLEM FROM CHRYSLER. REFERENCE #09-003-13 * DATE OF ISSUE = 10/26/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129509September 14, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH DOWN AN INCLINE, THE VEHICLE STALLED WITHOUT WARNING AND THERE WAS A COMPLETE LOSS OF BRAKING ABILITY. THE CONTACT MANAGED TO STOP THE VEHICLE. HANLEES CHRYSLER DODGE JEEP RAM OF NAPA (333 SOSCOL AVENUE, NAPA, CALIFORNIA 94559, (707) 690-9600) WAS MADE AWARE OF THE FAILURE AND REPLACED THE WIRING HARNESS AND EXTERNAL FUEL PUMP RELAY. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. *TT CONSUMER STATED ENGINE QUIT AND LOSS OF POWER STEERING AND POWER BRAKES. UPDATED 11/26/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124738September 6, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FUEL PUMP, RECALL DONE BUT NOT EFFECTIVE. ALMOST THREE TIMES A WEEK, THE JEEP GRAND CHEROKEE DOES NOT START OR STALLS RIGHT AFTER STARTING. THIS IS WHEN I AM PARKED AND WILL JUST KEEP CRANKING AND NOT START. THE DEALER WANTS TO CHARGE ME TO REPLACE THE FUEL PUMP AND DOES NOT ACKNOWLEDGE THE RECALL IS FAULTY. DRIVING ON THE HIGHWAY, THE CAR STALLED ON ME FOR NO REASON AND THEN TOOK 5 MINUTES OF CRANKING TO FINALLY START AGAIN. LUCKILY I WAS NOT IN THE MIDDLE LANE ON I95. AT FIRST IT HAPPENED ONCE OR TWICE A WEEK, NOW IT IS ALMOST EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124531September 5, 2018
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY RECALL R09 WAS PERFORMED IN 2015. RELAY THAT WAS INSTALLED DURING THE RECALL FAILED IN 2018 CAUSING CAR TO STALL IN HEAVY TRAFFIC AND FAILING TO START. CREATED A SIGNIFICANT SAFETY HAZARD AS I WAS LEFT SITTING IN THE MIDDLE OF A BUSY INTERSECTION IN HEAVY TRAFFIC. THE RECALL WAS SUPPOSED TO FIX THIS PROBLEM. RECALL WAS NOT EFFECTIVE AT SOLVING THE PROBLEM AND CHRYSLER IS NOW BILLING CUSTOMERS FOR THE PART AND LABOR THAT THE RECALL WAS SUPPOSED TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121768August 22, 2018
ELECTRICAL SYSTEM
FUEL PUMP RELAY FAILED AFTER BEING REPLACED BY RECALL. OCCASIONALLY THE CAR WOULD NOT START. MOST RECENTLY THE CAR STALLED ON ME WHILE IN TRAFFIC. THE FIRST TIME I WAS ABLE TO COAST TO THE SHOULDER AND RESTART THE CAR. THE SECOND, AND LAST TIME IT STALLED, I WAS TURNING OFF A RESIDENTIAL SIDE STREET ONTO A MAJOR 4 LANE ROAD DURING RUSH HOUR. IT STALLED IN THE INTERSECTION. I COULD NOT RESTART IT. I WAS TOLD BY MY AUTO SHOP THAT THE PART HAS NOT BEEN IMPROVED, ONLY REPLACED. THAT IS NOT A FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120563August 17, 2018
UNKNOWN OR OTHER
A TICKING NOISE COMING FROM THE ENGINE AREA. WHEN ACCELERATING THE TICKING GETS LOUDER. HAD NOISE CHECKED BY MECHANIC AND IT WAS THE LIFTER AND ROCKER ARM. HAD SOME REPLACED, THIS WOULD BE THE THIRD TIME. I HAVE A 3.7 ENGINE V6 GRAND CHEROKEE AND FOUND THAT DODGE HAS A RECALL FOR THE CHARGER, WHICH IS THE SAME COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120393August 16, 2018
AIR BAGS, SEAT BELTS
SEAT BELT LIGHT AND AIR BAG LIGHT IS ON AND WONT GO OFF. WARNING SOUND WONT STOP RINGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120424August 16, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE AUTOMATIC CHARGING SYSTEM LIGHT CAME ON 2 HOURS INTO DRIVING NORTH ON THE HIGHWAY TO WISCONSIN FROM CHICAGO. THERE WAS NO HUMAN ACTION THAT CORRELATED WITH THE LIGHT COMING ON. IT SIMPLY CAME ON WHEN GOING CONSISTENT SPEED ON THE HIGHWAY IN NO TRAFFIC. I LEARNED FROM THE DRIVER'S MANUAL THAT THIS MOST LIKELY MEANT THAT THE ALTERNATOR HAD FAILED AND I NEEDED TO GET ASSISTANCE IMMEDIATELY. I TOOK THE CAR INTO A REPAIR SHOP ON A THURSDAY WHERE IT WOULD REMAIN FOR 10 DAYS AS THINGS BEGAN TO UNFOLD. THE EMPLOYEES OF THE REPAIR SHOP COULD IDENTIFY NO FAULT IN THE ALTERNATOR AFTER THOROUGH INSPECTION AND DRIVING TESTS. THE WARNING LIGHT HAD TURNED OFF. HOWEVER, AFTER IT HAD BEEN CLEARED OF ALL INSPECTION AND TURNED ON, THERE WAS AN ENORMOUS FAILURE IN THE CAR CAUSING IT TO SMOKE. WITHOUT WARNING, THE ALTERNATOR CAUSED SUCH A MASSIVE SHORT THAT IT NOT ONLY FAILED ITSELF, BUT ALSO BROKE THE CAR'S ENGINE COMPUTER. I COME TO FIND OUT THAT THERE WAS A RECALL BY CHRYSLER (T36) FOR THIS SPECIFIC ISSUE AND INCLUDED 2012 JEEP GRAND CHEROKEE'S. I WAS NEVER MADE AWARE OF THIS RECALL BUT THERE IS NO QUESTION THAT THIS FAILURE IS SPECIFIC TO THE MANUFACTURING ERRORS BY CHRYSLER JEEP. THERE HAVE BEEN A TOTAL OF 10 RECALLS ON THE 2012 JEEP GRAND CHEROKEE, 3 OF WHICH HAVE BEEN SPECIFIC TO THIS VEHICLE, AND CLEARLY, NOW A 4TH. THIS COULD HAVE BEEN A BEEN AN INCREDIBLY DANGEROUS SITUATION AND THE FAILURE BY CHRYSLER TO NOTIFY ME OR INCLUDE MY VEHICLE IN THEIR RECALL IS PREPOSTEROUS. I HAVE DOCUMENTATION REGARDING REPAIR AND CLAIMS ATTACHED. MORE INFO AND CLAIM DOCUMENTS AVAILABLE UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119714August 13, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TAKATA RECALL MY VISOR CAUGHT FIRE WHILE I WAS DRIVING, VEHICLE SHAKES WHEN STOPPED, CHECK ENGINE LIGHT REMAINS ON AFTER NUMEROUS MAINTENCE CHECK UPS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119265August 10, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE 2012 JEEP GRAND CHEROKEE WILL CRANK WITH NO START. THE JEEP REFUSES TO FIRE UP, IT WILL CRANK FOR LONG PERIODS OF TIME BUT WILL ABSOLUTELY NOT START UP. COULD BE AN ELECTRICAL ISSUE OR FUEL PUMP RELAY OR ENGINE. SEEMS A LOT OF FRIENDS OF MINE ARE HAVING THE SAME ISSUE WITH THIS VERY SAME MODEL. PLEASE HELP ME WITH THE DEFECTIVE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118941August 10, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING OUT OF A PUBLIC PARKING LOT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT SHIFTED THE GEAR INTO PARK AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT DROVE HOME, BUT THE VEHICLE FAILED TO START AGAIN. THE CONTACT CALLED MONROEVILLE CHRYSLER JEEP AT (412) 856-1422 (LOCATED AT 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146) AND WAS ADVISED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118946August 10, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK, BUT NOT START. THE FAILURE OCCURRED RANDOMLY WITHIN THREE MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT IT FAILED TO PERMANENTLY REPAIR THE VEHICLE. THE DEALER (BREEDEN DODGE CHRYSLER JEEP RAM, 5900 US-71 BUS, FORT SMITH, AR 72908, (888) 611-0803) INDICATED THAT THE TOTALLY INTEGRATED POWER MODULE WITH THE INTERNAL FUEL PUMP RELAY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED THAT THE PART BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. *TT CONSUMER STATED CAR WAS TAKEN TO THE DEALER 3 TIMES AND THEY COULDN'T FIX THE PROBLEM. PART WAS INSTALLED FOR $1,250.00.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118519August 8, 2018
STEERING
2012 JEEP HAS 55K MILES, ORIGINAL OWNER. TOOK TO THE DEALERSHIP FOR AN OIL CHANGE AND A COUPLE RECALLS, TO BE INFORMED THE STEER RACK IS LEAKING, ALONG WITH A BENT TIE ROD, COST TO FIX IS $2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee