Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11057446December 29, 2017
ENGINE
WHILE DRIVING AT 45 MPH STARTED TO BRAKE FOR A RIGHT TURN YIELD AND CAR COMPLETELY SHUT OFF . RESTARTED THE CAR AND EVERYTHING WAS FINE; WENT TO THE DEALER TO RUN A DIAGNOSTICS AND NOTHING CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057080December 28, 2017
ENGINE
VEHICLE COMPLETELY SHUTS OFF AT SPEED WHILE MAKING A TURN. PROBLEM IS INTERMITTENT, YOU LOOSE POWER STEERING AND BRAKES. NO CODES GIVEN AND NO WARNING VEHICLE IS ABOUT TO BUT OFF. HAS HAPPENED 8 TIMES IN 2 YEARS, IS DANGEROUS WHEN EXITING HIGHWAY, NEED TO PUT CAR IN NEUTRAL TO RESTART VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056766December 27, 2017
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
OUR 2011 JEEP GRAND CHEROKEE STALLS WITHOUT WARNING. THE ISSUE USUALLY OCCURS WHEN SLOWING DOWN AND TURNING TO EXIT THE HIGHWAY. WE HAVE HAD ALL RECALLS TAKEN CARE OF, AND HAVE HAD THE JEEP IN TO THE DEALER SEVERAL TIMES FOR THIS ISSUE WITH NO RESOLUTION. THE DRIVERS ABILITY TO CONTROL THE VEHICLE AFTER THE LOSS OF POWER IS SIGNIFICANTLY DIMINISHED. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056273December 24, 2017
AIR BAGS
I NOTICED THE LEATHER DASH BUBBLING A COUPLE OF MONTHS AGO. SINCE THEN IT'S GOTTEN MUCH WORSE. AFTER RESEARCHING, IT IS THE RESULT OF AN INCOMPLETE PROCESS IN THE MANUFACTURING FROM A VENDOR. THE DASH HAS BUBBLED SO BAD THAT THE DEFROST VENTS ASR DISTORTED AND NO LONGER ARE EFFECTIVE. ALSO, IT APPARS IT COULD DIRECTLY CAUSE AN INEFFECTIVE DEPLOYMENT OF THE PASSENGER AIRBAG. BOTH ARE MAJOR SAFETY HAZARDS. AFTER TALKING WITH BOTH FCA AND A LOCAL DEALERSHIP I WAS TOLD THERE WAS NOTHING THEY COULD DO. THIS IS AN ISSUE THAT FCA HAS KNOWN ABOUT FOR YEARS WITH MANY COMPLAINTS BUT REFUSES TO CORRECT THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055990December 21, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED OIL UNDERNEATH THE VEHICLE ON THE CARPORT FLOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPELIKA FORD CHRYSLER DODGE JEEP RAM (801 COLUMBUS PKWY, OPELIKA, AL 36801 (334) 749-8113) WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING WAS CRACKED, WHICH CAUSED THE LEAK. THE OIL FILTER HOUSING NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT STATED THAT THE MANUFACTURER DENIED THE REPAIRS DUE TO THE HIGH MILEAGE OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT UPDATED 9/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055752December 20, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON SAYER CHRYSLER JEEP DODGE IN IDAHO FALLS, IDAHO) WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE ACTUATOR WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT BOTH THE REAR DRIVER'S SIDE AND FRONT PASSENGER SIDE DOORS LATER EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055551December 19, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT WINDSHIELD DEFROSTER WAS INOPERABLE. WHEN THE HEATER WAS ACTIVATED, COOL AIR ENTERED THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BUCHANAN & YOUNG INCORPORATED (713 E MAIN ST, BURNSVILLE, NC 28714) WHERE IT WAS DIAGNOSED THAT THE ENTIRE FAN HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER ASKED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 51,177. *TT CONSUMER STATED HEATER/DEFROST FAN BEGAN CLICKING THEN FAILED ALTOGETHER. 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055259December 18, 2017
SUSPENSION, WHEELS
MY 2011 JEEP GRAND CHEROKEE HAS REPEATEDLY INCURRED SEVERE PROBLEMS WITH THE TIPM (MODULE) WHICH CONTROLS THE CAR'S QUAD AIR SUSPENSION SYSTEM. THIS CAR HAS BEEN SERVICED BY SKINNER AND DAMULIS, RICHFIELD SPRINGS, N.Y. (AT LEAST) SIX TIMES FOR THE SAME PROBLEM, AT GREAT EXPENSE - WITH NO APPARENT RESOLUTION BUT TO INCUR REPAIRS COSTS IN EXCESS OF $10,000. THE 8/6/17 INCIDENT TOO, DEALT WITH THE DEFECTIVE AIR SUSPENSION SYSTEM WHICH, THIS TIME, CAUSED THE REAR WHEEL TO FALL OFF WHILE THE CAR WAS BEING DRIVEN. MY WIFE AND I INCURRED INJURIES, HOWEVER, THE DEALER TOLD ME THAT THIS ISSUE WAS NOT RELATED. JUST TWO DAYS AGO, THE CAR'S SUSPENSION SYSTEM LIGHTED UP ON THE DASHBOARD. PICTURES WERE TAKEN, I CALLED THE AUTO DEALER, HOWEVER, I HAVE YET TO HEAR FROM THEM. IN REVIEWING FILED COMPLAINTS COUPLED WITH A CLASS-ACTION LAWSUIT, THIS IS ALL TO FAMILIAR, HOWEVER, CHRYSLER AND THEIR DEALERS' REFUSE TO ACKNOWLEDGE AND FIX THIS PROBLEM WITH THE FULL SUPPORT FROM CHRYSLER. NHTSA NEEDS TO RECALL THE 2011 CHRYSLER JEEP GRAND CHEROKEE - OUTLAND EDITION - ASAP! TIME IS OF THE ESSENCE!
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11053747December 10, 2017
AIR BAGS, STRUCTURE:BODY
THE LEATHER DASH COVER IS COMING UNDONE FROM THE BACK FORWARD AND IS BUBBLING AND BUCKLING. I AM WORRIED THIS WILL AFFECT THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052801December 6, 2017
ELECTRICAL SYSTEM, ENGINE
JEEP WILL CRANK BUT NOT START OVER, HAVE REPLACED THE FUEL PUMP RELAY AND THE FUEL PUMP AND THE BATTERIES IN BOTH FOBS VEHICLE WILL NOT START. ON THE RARE OCCASION I GET THE JEEP TO RUN IT WILL RANDOMLY SHUT OFF....LAST TIME I WAS ON THE FREEWAY GOING 65MPH WHEN THE ENGINE SHUT OFF AND I WAS ALMOST REAR ENDED BECAUSE OF THE JEEP SLOWING DOWN SUBSTANTIALLY MY 6 YEAR OLD DAUGHTER WAS IN THE CAR AND I WAS TERRIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052640December 5, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE WILL UNEXPECTEDLY STALL DURING DECELLERATION AND BRAKING. VEHICLE LOSES ALL POWER TO THE MOTOR AND POWER STEERING, MAKING IT DIFFICULT TO AVOID COLLISION AND STEER VEHICLE TO SAFETY. THIS HAPPENS AT HIGH AND LOW SPEEDS, AND HAS OCCURRED ON 3 SEPARATE OCCASIONS IN A 2 WEEK TIME PERIOD. THIS ISSUE WAS SUPPOSED TO BE ADDRESSED BY RECALL NUMBER P54; OF WHICH I COMPLETED ON THIS VEHICLE IN 2014. THIS ISSUE PERSISTS, AND I AM SEEING OTHER OWNERS COMPLAIN OF THIS IDENTICAL PROBLEM ON VARIOUS FORUMS. JEEP/CHRYSLER SEEMS TO BE INCONSISTENT ON THE COVERAGE OF REPAIRS AND DIAGNOSIS. THIS IS A REAL SAFETY CONCERN THAT SHOULD BE ADDRESSED UNIVERSALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051878December 2, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
FCW LIGHT ON DASH WENT ON AND ALL POWER WENT OFF, CAUSING A TOTAL LOSS OF STEERING AND CONTROL ON THE FREEWAY. THIS COULD EASILY RESULT IN A FATAL COLLISION. *BF UPDATED 9/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048850November 28, 2017
ELECTRICAL SYSTEM
BAD ALTERNATOR AT 94K MILES. VEHICLE HAD TROUBLE STARTING, FOUND AN OPEN RECALL ON THE FUEL PUMP RELAY, BUT ISSUES PERSISTED AND ELECTRICAL COMPONENTS BEGAN TO FAIL INTERMITTENTLY AND BATTERY LIGHT CAME ON WITH A WHINE IN THE ENGINE. DISCOVERED A 2014 RECALL ON 3.6L,V6 ENGINES BUT IN CHECKING VIN MIN DOES NOT FALL INTO THIS CATEGORY??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050915November 28, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO MAKE A SUDDEN STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO THE REAR OF TWO OTHER VEHICLES. PRIOR TO THE CRASH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT STOP OR SLOW DOWN. IN ADDITION, THE AIR BAGS DID NOT DEPLOY AND THE DRIVER SUSTAINED A CONCUSSION AND BACK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,813.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11048147November 23, 2017
ENGINE
ENGINE SOMETIMES STOPS RUNNING COMPLETELY WHILE DRIVING AT LOW AND AT HIGHWAY SPEED. IT HAPPENS WHEN THE ACCELERATOR IS RELEASED. IT IS THEN NECESSARY TO STOP; RE-START, WITH NO PROBLEM, AND CONTINUE ON. HAS HAPPENED 4 TIMES IN LAST 3 MONTHS. JEEP IS NOW AT LANDMARK JEEP, SPRINGFIELD, IL FOR ON ROAD TESTING WITH CHRYSLER COPILOT COMPUTER INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048057November 22, 2017
FUEL/PROPULSION SYSTEM
FUEL TANK FILL LINE (NECK) REQUIRED REPLACEMENT DUE TO FUEL VAPOR SYSTEM LEAKAGE. THIS CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. DEALER INDICATED NO GROSS CORROSION BUT SOME EVIDENCE OF CORROSION ON THE NECK, AND SYSTEM IDENTIFIED LOSS OF VAPOR RECOVERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048060November 22, 2017
ENGINE
LEAKING/ CRACKED ENGINE OIL FILTER HOUSING. OIL LEAKING BECAME EVIDENT AS OIL LEAKING THROUGH THE ENGINE COMPARTMENT AND TO BELOW THE VEHICLE. REQUIRED REPLACEMENT OF THE ENGINE OIL FILTER HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048089November 22, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A PROGRESSING FUEL ODOR COMING FROM THE REAR OF THE VEHICLE. THE DEALER (ACTON CHRYSLER DODGE JEEP RAM, 196 GREAT RD, ACTON, MA 01720, (978) 263-7300) DIAGNOSED THAT THERE WAS AN INTERNAL LEAK ON THE TOP OF THE TANK. THE DEALER STATED THAT THE O RING AND RETAINER NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS ALSO INSPECTED AND DIAGNOSED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD FOLLOW-UP TO DETERMINE IF THEY WOULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047859November 21, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TRAVELLING 50-60 MILES AN HOUR THEN DECELERATING CAUSE ENGINE TO STALL/SHUT OFF MAKING IT A 3 TON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047865November 21, 2017
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PLACED IN NEUTRAL AND RESTARTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. PARTS DISTRIBUTION DISCONNECT. *BF *AS UPDATED 8/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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