Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10512313May 16, 2013
SEATS
DRIVER'S SIDE FRONT LEFT SEAT BRACKET HAS SHEARED WHILE GOING OVER HILLY ROADS. SEAT NOW LEANS WHILE TURNING AND ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512414May 16, 2013
SERVICE BRAKES, EXTERIOR LIGHTING
BOTH BRAKE LIGHT LAMPS APPEARED TO BE BLOWN. PLASTIC AROUND THE LAMPS ARE SCORCHED AND DISCOLORED TO BROWN. THE BLACK PLASTIC UNDER THE CONTACTS ON THE LARGER LIGHT HOUSING ASSEMBLY HAVE MELTED AND DROPPED AWAY LOWER THAN THE CONTACTS ON THE LIGHT ASSEMBLY SOCKET CAN REACH, THEREFORE CONTINUITY IS BROKEN AND NEITHER LIGHT WILL WORK. PLASTIC UNDER THE CONTACTS IS NOW DETERIORATING AND CRACKING DUE TO THE HEAT OF THE BULB OR TOO MUCH CURRENT DRAW. THIS LAMP IS ALSO THE NIGHTTIME RUNNING LAMP SO IT WILL BE ON CONSTANTLY DURING THE EVENING HOURS. IT CONCERNS ME THAT THE PLASTIC AROUND THIS LAMP IS DEFECTIVE AND CANT TAKE THE HEAT TO THE POINT THAT L/R BRAKE LIGHT SYSTEM FAILS. OTHER BULBS AND SOCKETS IN USE IN THIS ASSY. DON'T APPEAR TO BE AFFECTED. IS THERE A FIRE HAZARD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512057May 15, 2013
SEATS
MY 2004 JEEP GRAND CHEROKEE FRONT DRIVERSIDE SEAT FRAME CRACKED. I WAS JUST SITTING IN THE CAR WHEN IT WENT POP. NOW THE SEAT ROCKS AND IS VERY DANGEROUS. THE FEDERAL GOVERNMENT NEEDS TO INVESTIGATE BEFORE SOMEONE GETS KILLED. THERE ARE 100'S OF COMPLAINTS ONLINE ABOUT THIS PROBLEM WHEN IS THE GOVERNMENT GOING TO DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511628May 13, 2013
SEATS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE EXITING THE VEHICLE, HE HEARD A LOUD CLANKING SOUND. THE DRIVER'S SEAT TRACK WAS FRACTURED AND THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE ELECTRIC SEAT FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 108,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511350May 10, 2013
AIR BAGS
I AM WRITING ABOUT A SAFETY RECALL I RECEIVED IN JANUARY 2013. THE RECALL M35/NHTSA 12V-527 DEALS WITH DEPLOYMENT OF AIR BAGS DUE TO AN ELECTRICAL ISSUE. I HAVE FOLLOWED MULTIPLE TIME WITH CHRYSLER ON WHEN THE PARTS WILL BE AVAILABLE TO FIX THE PROBLEM. AS OF TODAY, THEY STILL HAVE NO IDEA. I AM CONCERNED THAT WE ARE DRIVING A CAR WITH SUCH A DANGEROUS RECALL AND THE MANUFACTURER IS NOT ADDRESSING THE ISSUE. IT APPEARS THEY DID THE REQUIRED PART - SEND OUT THE NOTIFICATION; HOWEVER, THEY ARE NOT ADDRESSING OR FIXING THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510774May 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS: INADVERTENT AIR BAG DEPLOYMENT). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED BUT WERE UNABLE TO PROVIDE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS. THE CURRENT MILEAGE WAS 189,000. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509956April 29, 2013
SEATS
THE DRIVER SEAT IN MY VEHICLE HAD STARTED TO BECOME LOOSE AND FURTHER INSPECTION SHOWED A BROKEN SEAT BRACKET. IN ONLINE SEARCHES I HAD FOUND THIS WAS A COMMON ISSUE WITH THIS MODEL (1999-2004 JEEP GRAND CHEROKEE), SO COMMON IN FACT THAT A WEBSITE (HTTP://WWW.JEEPSEATBRACKET.COM/) SELLING AN IMPROVED SEAT FRAME WAS DEVELOPED FOR THIS EXACT ISSUE. THIS SEEMS TO BE A SAFETY CONCERN AS I CAN'T IMAGINE THE SEAT BELT BEING AS EFFECTIVE IF THE SEAT ISN'T PROPERLY ALIGNED AND I HAVE FOUND NO RECALL NOTICE FOR THIS ISSUE. I UNDERSTAND NORMAL WEAR AND TEAR ON VEHICLES BUT IT APPEARS BASED ON THE NUMBER OF COMPLAINTS I WAS ABLE TO FIND ONLINE THAT THIS IS MORE A POORLY MANUFACTURED PRODUCT THAN A WEAR AND TEAR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508835April 19, 2013
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKES, THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEERING GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504953March 29, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY, POLE, STARTER AND ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 151,695. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504511March 26, 2013
SEATS
I WAS GETTING INTO MY CAR AND SAT IN THE DRIVER SIDE SEAT. I HEARD A POPPING SOUND AND MY SEAT MOVED. I GOT OUT OF MY CAR TO CHECK MY SEAT AND NOTICE IT WAS LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503517March 18, 2013
ELECTRICAL SYSTEM
I HAVE A 2004 JEEP GRAND CHEROKEE WERE I FIRST EXPERIENCED PROBLEMS IN OCT 2012 WITH THE HARNESS WIRES AND I TOOK IT TO THE DEALER AND THEY REPAIRED THE WIRES INSIDE THEN AGAIN 4 MONTHS LATER IT HAPPENED AGAIN AND I JUST HAD THEM REPLACE THEM A 3RD TIME 03/13 /13 AND AFTER 2 WEEKS OF HAVING IT HOME NOW MY JEEP WONT START I HAVE IT TOWED TO DEALER ONCE AGAIN THEY SAID I NEED A CRANK SHAFT SENSOR REPLACED I HAVE THEM REPLACE IT AND THEY TELL ME IT WASN'T THE PROBLEM THAT NOW I NEED TO CHANGE THE PCM SO I BOUGHT THE PART AND PUT IT IN 650 LATER CAR STILL NO START SO NOW I CHANGED THE CAM SHAFT SENSOR AND STILL TRIES TO START BUT JUST WONT I AM STRESSED I HAVE SMALL CHILDREN AND NO CAR NOW I CANT KEEP DISHING OUT MONEY TO THESE DEALERS FOR FIXES THAT AREN'T NECESSARY I REALLY NEED SOME HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502156March 8, 2013
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
ELECTRIC WINDOWS AND LOCKS STOPPED WORKING. FOUND BROKEN WIRE IN DRIVER SIDE DOOR HARNESS. REPAIRED THE WIRE AND THEN RF DOOR HARNESS WIRES BROKEN. REPAIRED THOSE WIRES AND NOW HARNESS CONTACT IN RF DOOR PANEL CONNECTION IS FAULTY. WINDOW AND LOCKS DO NOT WORK UNLESS YOU WRIGGLE CONNECTOR. RR DOOR DOES NOT LOCK. REPLACE WINDOW AND DOOR SWITCH BUT DID NOT SOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500780February 28, 2013
CHILD SEAT, CHILD SEAT:LATCH CONNECTOR/CLIP
TL* THE CONTACT OWNS AN EVENFLO DISCOVERY 209 CHILD RESTRAINT SEAT, MANUFACTURED JUNE 2007. THE CHILD SEAT WAS BEING UTILIZED IN A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEVER THAT TIGHTENED THE STRAPS WAS FRACTURED, CAUSING THE ENTIRE SAFETY SEAT TO BECOME UNUSABLE. THE FAILURE OCCURRED OUTSIDE OF THE VEHICLE. THE CHILD WAS NOT IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499832February 24, 2013
SEATS
SEAT BRACKET IS BROKEN, RESULTING IN ENTIRE SEAT BEING LOOSE. REPAIRED A FEW YEARS BACK AT THE DEALER BY REPLACING ENTIRE BRACKET. OBVIOUSLY, THE PART IS DEFECTIVE, AS THERE ARE HUNDREDS OF COMPLAINTS OF THE EXACT SAME THING HAPPENING IN THE NHTSA ON LINE DATABASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498499February 18, 2013
ELECTRICAL SYSTEM
FIRST STARTED IN NOV 2009 DRIVER SIDE DOOR CONTROLS WON'T WORK, DOME LIGHTS GO ON WITH HEADLIGHTS, REPAIRED BROKEN WIRE. JUNE 2010, DRIVERS DOOR IS INOPERABLE WINDOW STUCK DOWN, CANNOT LOCK DOORS, REPAIRED WIRING HARNESS IN DOOR. DEC. 2011 WINDOWS AND DOOR LOCKS WERE INOPERABLE. - MADE WIRING REPAIR., JAN 2013 DOOR LOCKS AND WINDOWS INOPERABLE, DOME LIGHT STAYS ON WHILE DRIVING OR ELSE YOU LOOSE CONTROL PANEL LIGHTS.-REPAIRED DOOR HARNESS IN RR AND RF DOORS-WAS TOLD THIS IS LAST TIME THEY CAN REPAIR HARNESSES AND NEXT TIME THIS HAPPENS IT WILL COST $2,000 TO REPLACE ALL WIRING. THIS SEEMS RIDICULOUS AND THE DEALERSHIP MENTIONED THEY HAVE HAD THIS PROBLEM BEFORE WITH JEEPS. I DO NOT SEE HOW THIS SHOULD KEEP MALFUNCTIONING IF NO DAMAGE OR ABUSE HAS HAPPENED TO THE VEHICLE. I BELIEVE JEEP SHOULD STAND BEHIND THEIR VEHICLE AND REPAIR THE WIRING HARNESS AT NO CHARGE UNTIL THEY COME UP WITH A BETTER SYSTEM OF WIRING HARNESSES THROUGH THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497727February 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000(AIR BAGS) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND REPAIRS. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED FRO THE RECALL SERVICE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE PARTS WOULD BECOME AVAILABLE AT A LATER DATE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493627January 21, 2013
POWER TRAIN
AS I WAS TRYING TO PULL OUT INTO TRAFFIC THE JEEP WOULD NOT MOVE IT WAS LIKE IT WAS IN NEUTRAL. I NOTICED THAT THE PNRD WERE ALL LIT UP. I HAD TO STOP AND PUT CAR IN PARK THEN TRY AGAIN AND IT WORKED HOWEVER WHEN I GOT ON THE HIGHWAY IT DID THE SAME THING. WHEN I GOT HOME I CALLED MY MECHANIC BECAUSE THE CHECK ENGINE LIGHT WAS ON AND THE CODE WAS P0700. I HAVE DONE SOME RESEARCH ONLINE AND FOUND THAT ALOT OF OTHER JEEP OWNERS HAVE HAD THE SAME PROBLEM BUT THERE ARE NO RECALLS ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492091January 10, 2013
SEATS
I WAS GETTING INTO THE VEHICLE AND THE SEAT FRAME BROKE DISLODGING THE SEAT ON THE DRIVER'S SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492031January 9, 2013
SEATS
DRIVERS SEAT, LEFT SIDE FRONT AND REAR BRACE HOLDING SEAT TO FLOOR CRACKED APART. I HAVE READ THAT MANY JEEPS FROM THIS TIME PERIOD HAVE HAD THIS PROBLEM OF SEPARATION DUE TO INFERIOR / THIN STEAL AS THE BRACKET. FIXING IS BY WELDING - DOES NOT HOLD AND ENTIRE BRACKET HOLDING THE SEAT TO THE FLOOR NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490092December 26, 2012
AIR BAGS, SERVICE BRAKES, STEERING
I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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