Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10204074September 25, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE SEATED IN THE DRIVER SEAT, THE CONTACT STATED THAT THE SEAT OVERHEATED AND SMELLED LIKE IT WAS BURNING. THERE WERE NO INJURIES AND THE SEAT HEATER WAS NOT ACTIVATED AT THE TIME. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE MILEAGE WAS 87,000 AND CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10203946September 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I GET COLD AIR ON THE DRIVER'S SIDE AND HOT AIR ON THE PASSENGER SIDE. THE DEALER SAID IT WAS THE BLEND DOOR, IT'S A COMMON PROBLEM WITH JEEP .. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203543September 20, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A POPPING NOISE COMING FROM THE PASSENGER SIDE POWER WINDOW WHEN SHE ATTEMPTED TO ROLL IT UP. IN ADDITION, THE WINDOW WOULD NOT MOVE. THE DEALER STATED THAT THE MOTOR FAILED AND THEY REPLACED THE MOTOR. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED ON THE DRIVER SIDE FRONT WINDOW. THE DEALER STATED THAT THE MOTOR FAILED AND THEY MADE THE REPLACEMENT. THE CURRENT AND FAILURE MILEAGES WERE 52,000. UPDATED 10/10/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202953September 13, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE SHIFTING OUT OF NEUTRAL, THE VEHICLE SURGED FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL WITH BOTH FEET, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO A POLE, FLIPPED OVER THREE TIMES, AND LANDED ON A BUSINESS SIGN. SMOKE BEGAN TO RISE FROM THE ENGINE AND THE FIRE DEPARTMENT USED THE JAWS OF LIFE TO RESCUE THE CONTACT FROM THE VEHICLE. SHE SUSTAINED INJURIES TO HER BACK AND LEFT LEG. A POLICE REPORT WAS FILED AND THE INVESTIGATION CONCLUDED THAT THE FAILURE WAS DUE TO THE ACCELERATOR PEDAL BECOMING STUCK. THE SPEED AND ENGINE SIZE WERE UNKNOWN. THE VIN WAS VERIFIED AND APPEARS TO BE VALID. THE VEHICLE WAS DESTROYED, THEREFORE NO CURRENT MILEAGE WAS AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10201777September 4, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL FROM 20-60 MPH, THE VEHICLE SHAKES, THE BRAKE PEDAL MOVES UP AND DOWN, AND THE STEERING WHEEL SHAKES. THE CONTACT STATED THAT ALL FOUR TIRE TREADS WERE THINNING. THE DEALER HAS NOT BEEN NOTIFIED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 28,000 AND FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198148August 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY : WINDSHIELD DEFROSTER/DEFOGGER SYSTEM IS UN-OPERABLE DUE TO FAULTY "HEATER BLEND DOORS". THIS IS A SERIOUS SAFETY "HAZARD" DUE TO FACT YOU CAN NOT DEFROST THE FRONT WINDSHIELD WHEN NECESSARY TO SEE WHERE YOU ARE GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198187August 1, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PROBLEM WITH BRAKE ROTORS KEEP ON WARPING, WE HAVE BEEN TO DEALER NUMEROUS TIMES FOR SAME PROBLEM, THEY WORK FOR A WHILE AND THEN WARP. WHEN DRIVING ON FREEWAY WHEN AT FREEWAY SPEEDS BRAKING FEELS LIKE THEY SKIPPING, SOMETIMES SHAKING THE STEERING WHEEL. DEALER STILL HAS NOT RESOLVED THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197928July 31, 2007
WHEELS:HUBCAP/COVER
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE PLACING NEW TIRES ON THE VEHICLE, THE BOLT MOVED OUT OF POSITION. THE CONTACT'S HUSBAND REMOVED THE TIRE FROM THE VEHICLE AND NOTICED THE CENTER LINE AND THE BOLT. WHEN HE TOUCHED THE BOLT TO SEE IF IT WAS TIGHT ENOUGH, IT FELL OFF. HE NOTICED THAT THE BOLT WAS RUSTED AND DISINTEGRATING. THE VEHICLE WAS TAKEN TO THE SHOP AND THE CONTACT WAS INFORMED THAT THE TWO END PIECES OF THE CENTERLINE NEEDED TO BE REPLACED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197363July 24, 2007
SERVICE BRAKES, AIR:DISC:ROTOR
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHILE DRIVING 20 MPH. SHE STATED THAT THE VEHICLE RIDES ROUGHLY. WHEN THE BRAKE PEDAL IS DEPRESSED, THE VEHICLE MAKES A SNAPPING NOISE. THE DEALER STATED THAT THE FRONT BRAKES PULSATE. APPROXIMATELY ONE YEAR AGO, THE BRAKES, FRONT ROTORS, AND PADS WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 30,470.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197094July 20, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOORS ON 2003 JEEP GRAND CHEROKEE INTERMITTENTLY DO NOW WORK. IN WINTER SOMETIMES I CAN GET HEAT, SOMETIMES I CANNOT. NOT ONLY DOES THIS EFFECT THE COMFORT LEVEL IN THE VEHICLE BUT ALSO IS A SAFETY ISSUE IN THAT IT AFFECTS HOW WELL THE DEFROSTER WORK. IN THE SUMMER, SOMETIMES I CAN GET COLD AIR OUT OF THE AIR CONDITIONER AND SOMETIMES I CANNOT THIS IS A WELL KNOW MALFUNCTION WITH GRAND CHEROKEES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196828July 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 105K MILES. I AM THE SECOND OWNER. WE PURCHASED THE JEEP SECOND HAND FROM SHEEHY FORD MERCURY IN ASHLAND VIRGINIA ON JANUARY 15TH 2007. THE PART FAILURE APPEARS TO BE A VERY COMMON PROBLEM ON THE JEEP MODELS WITH DUAL CLIMATE CONTROL BASED ON THE HUNDREDS OF ONLINE FORUMS DESCRIBING SIMILAR PROBLEMS WITH THE HVAC "RECIRC" DOORS AND THE "BLEND" DOORS. MY PROBLEM WAS THE RECIRC DOOR HAD BROKEN LOOSE AND HAD FALLEN DOWN COVERING THE VENT SYSTEM ENTIRELY, IN EFFECT, WE HAD NO HEAT, NO A/C AND MOST IMPORTANTLY, NO DEFROST. VIRGINIA STATE LAW REQUIRES THAT THE VEHICLE MUST HAVE DEFROST TO PASS THE STATE SAFETY INSPECTION. I DID THE REPAIR MYSELF AFTER READING HOW DAIMLER/CHRYSLER HAS COMPLETELY IGNORED THE DESIGN FAULT. NOW, ANYONE WHO HAS THESE MODEL JEEP'S WILL HAVE TO PAY $1200.00 AND UP FOR A REPAIR THAT BREAKS AGAIN DUE TO THE SAME PROBLEM USING THE SAME FAULTY PARTS. THE PLASTIC DOOR STOPS BREAK OFF FIRST, THEN DUE TO THE POOR DESIGN, THE DOOR FINALLY BREAKS OFF AND FALLS DOWN BLOCKING ALL AIRFLOW FROM THE HEATING AND AIR SYSTEM. A RECALL NEEDS TO BE ISSUED TO FIX THE PROBLEM. I ORDERED FROM EBAY, TWO KITS FROM SOMEONE IN TEXAS WHO OFFERS REPLACEMENT STAINLESS STEEL HARDWARE THAT REPLACES THE RECIRC DOORS AND BLEND DOORS. THE KITS COST ME $232.00 DOLLARS AND ABOUT 16 HRS LABOR ALONG WITH BLOODY KNUCKLES. I DECIDED TO NOT WASTE TIME GOING TO A DEALER AND GETTING DENIED REPAIRS DUE TO NO RECALL. THE KITS I USED WERE CALLED HEATERTREATER. I REPAIRED BOTH RECIRC AND BLEND DOORS EVEN THOUGH THE BLEND DOORS WERE NOT A PROBLEM YET. PLEASE, PLEASE SOMEONE FORCE DAIMLERCHRYSLER TO FACE REALITY AND FIX THIS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196570July 17, 2007
EXTERIOR LIGHTING:TURN SIGNAL
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE TURN SIGNAL WAS ACTIVATED, THE EXTERIOR AND INTERIOR INDICATORS FAILED TO ILLUMINATE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 58,000 AND FAILURE MILEAGE WAS 50,000. THE CONSUMER STATED CONTACTED CHRYSLER TO NO AVAIL BUT THEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND FINALLY REPAIRED ON 07/31/07 PROBLEM IS NOW RESOLVED. UPDATED 09/05/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196007July 10, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING IN REVERSE AT 5 MPH, THE VEHICLE FAILED TO TURN. THE CONTACT STATED THAT THE TOP CONNECTOR TO THE POWER STEERING HOSE HAD FAILED AND CAUSED THE FLUID TO LEAK. THE POWER STEERING HOSE WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196005July 10, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE VEHICLE'S POWER STEERING FAILED WITHOUT WARNING. THE CONTACT, WHO IS A MECHANIC, INSPECTED HIS VEHICLE. HE STATED THAT THE TOP CONNECTOR OF THE POWER STEERING HOSE HAD FAILED AND ALL THE FLUID LEAKED OUT. THE CURRENT MILEAGE IS 62,000 AND FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195641July 9, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HAS EXPERIENCED FAILURES WITH ALL FOUR WINDOW MOTORS, THE FUEL LINE, THE AIR CONDITIONER, THE WATER PUMP, AND THE FUEL CAP. THE CONTACT HAS TAKEN THE VEHICLE TO THE MECHANIC WHO REPAIRED ALL THE FAILURES. HOWEVER, SOME OF THE FAILURES HAVE RETURNED. THE CURRENT MILEAGE IS 50,400 AND FAILURE MILEAGE WAS 19,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195087July 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VEHICLE HAS NO HEAT OR WINDSHIELD DEFROST FUNCTIONS AT ALL. HAD NOT PREVIOUSLY USED VEHICLE UNTIL LATER IN DAY SO HAD NOT NOTICED FAILURE WHICH WAS NOW APPARENT FROM PURCHASE IN APRIL 2007. WILL BE UNABLE TO USE BEYOND SUMMER MONTHS WITHOUT MAJOR EXPENDITURE ESTIMATED TO BE BETWEEN $1,000 & $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194890June 28, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHEN THE DRIVER SIDE SEAT HEATER WAS ACTIVATED, IT OVERHEATED. THE FAILURE CAUSED TWO DIFFERENT DRIVERS OF THE VEHICLE TO SUSTAIN SLIGHT BURNS. ACCORDING TO THE MANUFACTURER, THE VEHICLE IS NOT INCLUDED IN RECALL # 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). HOWEVER, THE CONTACT FELT HIS VEHICLE SHOULD BE INCLUDED AS PART OF THE RECALL. THE CURRENT MILEAGE IS 40,000 AND FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10193945June 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER WJ STYLE JEEP HEAT STOPPED WORKING. COULD NOT SEE TO DRIVE DURING THE WINTER. DEFROST WOULD NOT WORK. JEEP WOULD NOT FIX. COST ME OVER $3000.00 CDN TO REPAIR AT DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193791June 20, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTOR WARPAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193874June 20, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ALL OF A SUDDEN THE AIR CONDITIONER (A/C) DI DNOT WORK ON THE 2003 JEEP GC LIMITED. THE A/C WORKED ON THE DRIVER'S SIDE, BUT ON THE PASSENGER'S SIDE IT KICKED OUT HOT AIR. THE ERROR CODE WAS #56 AND STATED THAT THE RIGHT TEMPERATURE DOOR TRAVEL WAS TOO LARGE. SO THE WHOLE DASHBOARD HAS TO BE TAKEN OUT, AND THESE DOORS HAD TO BE REPLACED FOR OVER $1000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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