Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10821212January 20, 2016
SUSPENSION
WARNING LIGHT WHILE DRIVING, "IMMEDIATE ATTENTION REQUIRED AIR SUSPENSION SYSTEM". OVERLAND MODEL AIR COMPRESSOR LEAK AFTER 31 MONTHS. AIR COMPRESSOR IS NOT COVERED DUE TO MILEAGE, BUT IS NOT A WEAR/TEAR RELATED PART. DEALER REPAIR $2266.07. MULTIPLE CALLS TO CHRYSLER FOR SOME HELP WITH PART RESULTED IN NO HELP. A COMPRESSOR SHOULD NOT FAIL IN 2.5 YEARS; THE WARRANTY FROM THE COMPONENT MANUFACTURER IS LIKELY AT LEAST 3 YEARS (I AM IN THE REFREGERATION BUSINESS AND KNOW ABOUT COMPRESSOR WARRANTIES). THE PART SEEMS TO BE PROBLEMATIC BASED UPON SEARCHES AND THE FACT THAT THE PART IS ON A NATIONAL BACK ORDER FROM ALTERNATE SUPPLIERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820278January 14, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE EITHER DOES NOT START OR STARTS AND TURNS OFF RIGHT AWAY OR RANDOMLY SHUTS DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818671January 7, 2016
UNKNOWN OR OTHER
WHEN THE VEHICLE IS APPROACHED WITH 2 ELECTRONIC KEY FOBS FOR THE SAME VEHICLE, OR WHEN TWO KEY FOBS ARE PRESENT IN THE VEHICLE, OR IN CLOSE PROXIMITY, THE REAR LIFTGATE CAN SPONTANEOUSLY OPEN. AFTER OPENING, THE REAR LIFTGATE MAY OR MAY NOT RESPOND TO CLOSE KEY PRESSES ON THE KEYFOB(S). THIS COULD OCCUR AT ANY TIME, INCLUDING WHILE VEHICLE IS MOVING, POTENTIALLY ALLOWING INTERIOR WIND BUFFETING AND ALLOWING CARGO TO FALL FROM REAR OF VEHICLE. THIS HAS HAPPENED MULTIPLE TIMES, WHILE VEHICLE WAS STATIONARY AND WHILE IN MOTION. ON AT LEAST ONE OCCASION, WHILE IN MOTION, DRIVER HAD TO STOP AND EXIT THE VEHICLE AND MANUALLY CLOSE THE LIFTGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836186December 30, 2015
FUEL SYSTEM, GASOLINE
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP FAILS OR IS UNABLE TO REMEDY FUEL PUMP RELAY DEFECT RECALL WITHIN A REASONABLE TIME FRAME. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808067December 2, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I AM AFRAID TO DRIVE MY VEHICLE. THE FIRST ISSUE HAPPENED A FEW MONTHS AGO, THE CAR REFUSED TO START AND HAD TO BE TOWED TO THE DEALERSHIP TO GET FIXED. THERE WAS AN ELECTRICAL FAULT, AND COULD HAVE HAPPENED AT ANY POINT. CURRENTLY THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 10TH. THE VEHICLE HESITATES BEFORE MOVING FORWARD WHEN I STEP ON THE GAS, THEN SOMETHING ENGAGES AND IT JUMPS FORWARD. SOMETIMES IT COMES TO A STOP BEFORE IT RAPIDLY ACCELERATES. THE JEEP HAS BEEN AT ATLANTIC JEEP FOR ALMOST FOUR WEEKS AND THE DEALER HAS NOT BEEN FORTHCOMING IN EXPLAINING WHAT IS GOING ON. THEY CAN'T SEEM TO FIGURE IT OUT THEMSELVES AND I AM IN FEAR OF DRIVING THIS CAR IN THE FUTURE IF THE SAME PROBLEMS OCCUR. THERE SEEMS TO BE A BIG RISK OF HAVING A CRASH WITH THE ISSUES DESCRIBED ABOVE. THIS HAPPENED ON HIGHWAYS, STREETS, SLOW OR FAST DIDN'T SEEM TO HAVE AN AFFECT. THIS HAS BEEN A MAJOR ISSUE, AND IS VERY SCARY FOR ME AS A DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807683December 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON TWO SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806558November 24, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND STILL MOVED EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE LOCKED INDEPENDENTLY AND COULD NOT BE UNLOCKED MANUALLY. THE CONTACT ALSO STATED THAT THE VEHICLE COULD NOT BE MANUALLY TURNED OFF. THE FAILURE RECURRED OVER TWENTY-ONE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TEMPERATURE GAUGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788264November 4, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT PULLED OVER AND DISCOVERED THAT THE POWER STEERING BELT WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING BELT WAS REPLACED. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AFTER BEING SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START INTERMITTENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786652October 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA UPDATED 01/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786442October 27, 2015
ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
I HAVE ONLY OWNED THIS VEHICLE FOR TWO MONTHS. LEFT FRONT DAYTIME RUNNING LIGHT WENT OUT. HAVE HAD INTERMITTENT PROBLEMS WITH THE RIGHT REAR DIRECTIONAL GOING OUT. BULBS ARE GOOD. NOT SURE OF SOURCE OF PROBLEM. WE HAVE TAKEN THE ASSEMBLY OUT AND DIRECTIONAL WORKS. AFTER PUTTING IT BACK IN, IT DOES NOT WORK. ALSO HAPPENED AFTER A CAR WASH; NOT SURE IF THAT IS REALLY THE PROBLEM THOUGH- WE LIVE IN AZ AND HARDLY EVER GET RAIN. CURRENTLY, I DO NOT HAVE USE OF THE DIRECTIONAL IN THE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786487October 27, 2015
ELECTRICAL SYSTEM
I WAS DRIVING MY 2013 JEEP GRAND CHEROKEE ON A CITY STREETWHEN MY EYES AND THROAT STARTED BURNING. MY 10 MONTH OLD INFANT BEGAN TO CRY AS I REALIZED SMOKE WAS FILING THE CABIN. I PANICKED, AND PULLED OVER, TURNED OFF THE CAR AND IMMEDIATELY TOOK MY BABY OUT OF THE CAR. WE REMAINED IN THE SIDE OF THE ROAD FOR ASSISTANCE. I CONTINUED SEEING SMOKE COMING OUT OF THE RIGHT SIDE OF MY CAR. WHEN ASSISTANCE ARRIVED, I REALIZED THE RIGHT VISOR HAD CAUGHT ON FIRE AND A RESULT WAS BURNED WITH A BLACK HOLE. I TOOK MY JEEP TO THE DEALERSHIP ON JANUARY 6, 2015 TO GET IT SERVICED FOR RECALL P 36, WHICH IS RELATED TO THE SUN VISOR WIRING. I WAS TOLD BY THE DEALERSHIP, THAT THE RECALL HAD BEEN COMPLETED. I CONTACTED CHYRSLER CUSTOMER SUPPORT AFTER MY JEEP WAS ON FIRE AND FILED A COMPLAINT. THE REPRESENTATIVE WAS SO RUDE AND TOLD ME IT WOULD TAKE 2-3 BUSINESS DAYS TO GET MY CASE REVIEWED. THIS WAS NOT A SURPRISE, AS I HAVE DEALT WITH CHRYSLER CUSTOMER SERVICE IN THE PAST AND HAVE NEVER HAD A GOOD EXPERIENCE. I FEARED FOR MY SAFETY AS WELL THE SAFETY OF MY INFANT. I REFUSE TO DRIVE THAT CAR, AND WAS TOLD BY THE CUSTOMER REPRESENTATIVE THAT I SHOUKD TAKE IT TO THE DEALERSHIP. WHY THEY WOULD SUGGEST THAT ? I DON'T KNOW. I DON'T FEEL SAFE AND NOW I AM CAR LESS AS I WAIT FOR SOMEONE TO REVIEW MY CASE.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10785038October 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE SHUT OFF AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS PLACED IN PARK, RESTARTED, AND TAKEN TO A LOCAL DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE FAILURE RECURRED AND WAS NOT REMEDIED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,806.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780452October 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM), HOWEVER, THE PARTS TO PERFORM THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779811October 5, 2015
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE VEHICLE OVERHEATED AND THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF THE ROAD INTO A PARKING LOT, LOOKED UNDER THE HOOD, AND NOTICED ALL OF THE FLUID HAD DRAINED. THE DEALER STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE RADIATOR FAILURE. THE FAILURE MILEAGE WAS 50,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779393October 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779077October 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776700September 28, 2015
ELECTRICAL SYSTEM
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TOTALLY INTEGRATED POWER MODULE RECALL NOTICE ISSUES. *SMD AFTER ARRIVING TO THE DEALER FOR A SCHEDULED APPOINTMENT, THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776443September 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767408September 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763833September 15, 2015
FUEL/PROPULSION SYSTEM
AFTER SIX MONTHS OF NO NOTICE OF THE AVAILABILITY OF THE PART TO REPAIR THE RECALL ON THE FUEL PUMP RELAY, I SCHEDULED SERVICE APPOINTMENT FOR 8/15. THE DEALER STILL DID NOT HAVE THE PART. I RECEIVED A PHONE CALL FROM HEATHER, BUSINESS DEVELOPMENT MANAGER. SHE CLAIMED I NEVER RECEIVED NOTIFICATION FOR ANY OF THE 3 RECALLS BECAUSE THE PARTS ARE NOT AVAILABLE, EVEN THOUGH THEY WERE. SHE SAID SOMEONE IN THE SERVICE CENTER IS SUPPOSED TO SCREEN THE APPOINTMENTS AND CONTACT OWNER IF PART IS NOT AVAILABLE AND ACKNOWLEDGED THAT THE DEALERSHIP HAD FAILED TO DO THIS. I SCHEDULED ANOTHER APPOINTMENT TO REPAIR RECALL AND GET BRAKES EVALUATED. I DROPPED MY CAR OFF 10 AM ON 9/4. AT 1:45, I HAD NOT HEARD FROM THE DEALERSHIP AND CALLED AND LEFT VOICEMAIL ASKING ABOUT MY CAR. AT 4 PM, STILL NO WORD FROM THE DEALERSHIP, I CALLED AGAIN AND LEFT ANOTHER MESSAGE. AT 5 PM, STILL NO WORD, I TRIED WEB CHAT ON DEALER SITE AND REP DIDNT HAVE ANY INFORMATION. THE DEALER SERVICE DEPT CLOSED AT 6, SO I WENT TO GET MY CAR. THE SERVICE REP DIDNT KNOW WHERE MY CAR WAS. ON HIS DESK WAS A POST-IT WITH MY NAME AND PHONE NUMBER ON IT. HE RETURNED AFTER 10-15 MINUTES AND TOLD ME THE MECHANICS FOUND SOMETHING WRONG WITH MY BRAKES (STARTED AFTER 8/15 SERVICE) AND WANTED MORE TIME WITH IT. I ASKED IF MY CAR WAS IN A STATE I COULD TAKE IT HOME, I HAD BEEN TO THE DEALER ENOUGH TIMES ALREADY TO GET REPAIR. WHEN HE RETURNED, HE HANDED ME THE KEY AND MADE NO ADDITIONAL COMMENTS. I ASKED IF THE RECALL HAD BEEN REPAIRED AND HE SAID, "NO." SECOND TRIP TO DEALER FOR THE FUEL PUMP RELAY RECALL, THEY HAD MY CAR FOR OVER EIGHT HOURS AND DIDN'T REPAIR THE RECALL OR ANYTHING ELSE. I EMAILED HEATHER TO SHARE MY EXPERIENCE AT THE DEALERSHIP. TO DATE I HAVE RECEIVED NO RESPONSE FROM DEALER AND THE EMAIL SITE FOR JEEP DOESNT WORK. I WILL HAVE TO FIND ANOTHER DEALER TO FIX THE FUEL RELAY RECALL AND BRAKE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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