Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11172992January 29, 2019
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL THE AIRBAG DOES NOT WORK GOT INTO AN ACCIDENT AND AIRBAG DID NOT POP OUT. THE LIGHT FOR THE AIRBAG COMES ON AND OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11172613January 28, 2019
ELECTRICAL SYSTEM
RED INDICATOR LIGHT LOOKING LIKE A BATTERY CAME ON ABOUT 3 MILES FROM DESTINATION. WITHIN ANOTHER MILE, OTHER WARNING LIGHTS BEGAN TO COME ON. WIPERS CAME ON (YES, THEY CAME ON, NOT OFF). THEN NAVIGATION SCREEN WENT BLANK. NEXT CAR LOST ALL POWER WHILE DRIVING. SUDDENLY LOST STEERING, BRAKES, ETC. EVEN EMERGENCY FLASHERS WOULD NOT ACTIVATE. SMELLED LIKE SOMETHING WAS BURNING. NEARBY REPAIR SHOP STATED THE ALTERNATOR HAD BURNED-UP AND KILLED THE BATTERY. REPAIR SHOP REPLACED ALTERNATOR AND BATTERY, BUT WARNING LIGHT CAME ON AGAIN WITH SMELL OF SOMETHING ONCE AGAIN BURNING WITHIN 2 MILES OF REPAIR SHOP. RETURNED VEHICLE TO REPAIR SHOP, BUT THEY ARE NOT CAPABLE OF FIXING SOME TYPE OF COMPUTER MODULE. THIS VEHICLE HAD A SAFETY RECALL (NUMBER T36). I RECEIVED AT LEAST 2 NOTICES FROM JEEP (FCA), BUT IN EACH CASE WAS TOLD PARTS WERE NOT AVAILABLE TO RESOLVE THIS SAFETY RECALL (ALTERNATOR DIODE THERMAL FATIGUE) [T36/NHTSA 17V-435]. I ALSO BROUGHT THE VEHICLE TO JEFF WYLER JEEP CHRYSLER (SOUTHGATE, KY) WHERE I PURCHASED THE VEHICLE AND THEY SAID PARTS WERE NOT AVAILABLE TO RESOLVE THE PROBLEM. I WAS TOLD THEY WOULD NOTIFY ME WHEN PARTS BECOME AVAILABLE, BUT NEVER RECEIVED ANY NOTIFICATION. NOW, THE CAR SUDDENLY LOST ALL POWER WHILE DRIVING AS DESCRIBED ABOVE. HAD THIS HAPPENED AT NIGHT, ON THE HIGHWAY, SOMEONE COULD EASILY HAVE BEEN KILLED. IN SUMMARY, WHEN VEHICLE CAME TO A COMPLETE STOP, WITHOUT POWER, IT WAS ON A CITY STREET, AND I WAS MAKING A TURN ONTO A SMALLER STREET WITH THE HOPE OF GETTING OUT OF TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172638January 28, 2019
ENGINE, POWER TRAIN
TRANSMISSION COOLER/AC CONDENSER LEAK AT TUBE JOINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172038January 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE STALLS WHILE DRIVING WITHOUT WARNING. THIS STARTED IN NOVEMBER 2018 AND HAS HAPPENED 5 TIMES SINCE. HAVE TAKEN IT TO 3 DIFFERENT REPAIR SHOPS AND STILL NO RESOLUTION. THERE WAS A RECALL BACK IN 2015 #15V-115 TO FIX THE FUEL PUMP RELAY WHICH COULD CAUSE THIS TO HAPPEN. SERVICE WAS DONE PER THE RECALL. HAVE AN ACTIVE CASE WITH JEEP (FIAT) BUT THEY HAVE BEEN NO HELP AND KEEP SENDING US THE JEEP DEALER. DIAGNOSTICS HAVE BEEN DONE 3 TIMES TO NO AVAIL. THIS IS A SIGNIFICANT SAFETY ISSUE AS THE VEHICLE DIES WHILE DRIVING AND THE STEERING LOCKS UP AS WELL AS THE BRAKES. EACH TIME THIS HAPPENS THE VEHICLE IS IN MOTION GOING ABOUT 40MPH. HAS HAPPENED WHILE GOING STRAIGHT AND WHILE TURNING. THE RADIO STAYS ON AND NO WARNING LIGHTS APPEAR ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171895January 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HAD FAULTY BRAKES. ON OCCASION, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. ON OTHER OCCASIONS, THE BRAKE PEDAL COULD NOT BE DEPRESSED AT ALL. POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 369-3565) REPAIRED THE WATER SHIELD ABOVE THE BRAKE BOOSTER PER AN EXTENDED WARRANTY. HOWEVER, WHILE THE CONTACT WAS DRIVING AND CAME TO A ROLLING STOP, A MINOR FENDER BENDER OCCURRED WITH THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. TWO INDEPENDENT MECHANICS DIAGNOSED THAT THE BRAKE BOOSTER CABLE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER IN WILLIAMSBURG, VA WHERE THE BRAKE BOOSTER CABLE WAS REMOVED AND REPLACED WITH A NEW PART. THE MANUFACTURER WAS CONTACTED AND THE FAULTY PART WAS SENT TO THEM FOR ANALYSIS. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11171410January 22, 2019
ENGINE, UNKNOWN OR OTHER
TAKATA RECALL WHILE I'M DRIVING THE VEHICLE IT WILL SHUT OFF. I WILL PUT IT IN PARK AND IT STARTS BACK UP. THIS IS UNSAFE BECAUSE I CAN BE DRIVING IN TRAFFIC OR BE IN AN INTERSECTION AND IT JUST SHUTS OFF. I'VE TAKEN IT TO HAVE A MECHANIC LOOK FOR ANY READINGS AND NOTHING IS COMING UP. IT ALSO SHUTS OFF WHILE TRYING TO START THE VEHICLE UP FOR THE FIRST TIME. IT TAKES SEVERAL ATTEMPTS, AGAIN NOTHING COMING UP WHEN TAKEN TO THE MECHANIC.THIS HAS BEEN GOING ON FOR ALMOST A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171198January 21, 2019
POWER TRAIN
HAD TO HAVE ALTERNATOR AND BATTER REPLACED AT 54,000 MILES. TWO WEEKS AFTER COMPLETING THIS REPAIR, THE BATTER LIGHT CAME ON WHILE DRIVING. AFTER TURNING OFF ALL ELECTRICAL COMPONENTS, WAS ABLE TO GET THE VEHICLE TO REPAIR SHOP. UPON INSPECTION BY THE MECHANIC, THE POWER TRAIN CONTROL MODULE WAS NO LONGER WORKING. THE MECHANIC HAD TO REPLACE THE POWER TRAIN CONTROL MODULE. IN ADDITION, 3 DAYS LATER, THE ALTERNATOR HAD TO BE REPLACED AGAIN DUE TO THE FAILURE OF THE POWER TRAIN CONTROL MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170547January 17, 2019
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. IN COLD WEATHER, THE ENGINE FAILED TO IMMEDIATELY START. NAPLETON'S ARLINGTON HEIGHTS JEEP (1155 W. DUNDEE RD, ARLINGTON HEIGHTS, IL) WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM) IN WHICH THE FUEL PUMP RELAY WAS REPLACED. HOWEVER, ONCE THE TEMPERATURES BECAME COLDER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,000. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170451January 16, 2019
ENGINE, UNKNOWN OR OTHER
UNKNOWN CAUSE OF OVERHEATING. AUTHORIZED SERVICE PERFORMED BY DEALER. UPON INITIAL DIAGNOSIS OF VEHICLE NO CODE WAS PUT OUT WHILE SIMULTANEOUSLY IN ACTIVE OVERHEAT MODE. MULTIPLE INVESTIGATIONS PERFORMED BY SERVICE TECHS WERE PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166731January 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
VEHICLE LOSES ALL POWER WHEN SLOWING DOWN OR STOPPED. LOSE ABILITY TO STEER. HAVE TO RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166519January 11, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR'S TIPM HAS BEEN MESSING UP. THEY SAY THERE HASN'T BEEN A RECALL ON MY MODEL FOR THAT AND ANOTHER SAYS IT HAS BEEN FIXED. MY CAR WON'T START AT TIMES, MY HORN HONKS AT RANDOM TIMES AND JUST TODAY MY CAR STALLED WHILE ON THE INTERSTATE. I KNOW THE TIPM HAD BEEN A PROBLEM WITH THESE VEHICLES BUT I CANT GET ANY HELP WITH MINE WITHOUT PAYING OUT OF POCKET. I'VE ABOUT HAD IT WITH MY JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166222January 10, 2019
STEERING
THE RACK AND PINION STEERING IS LEAKING AT 75,000 MILES. AFTER BEING QOUTED 2600 DOLLARS FOR THE FIX, I DID RESEARCH AND FOUND THAT MOST OTHER JEEP OWNERS ARE EXPERIENCING THIS PROBLEM IN LOW MILEAGE JEEPS ALSO. CONTACTED JEEP WITH NO RESPONSE. THE ISSUE HAS BEEN NOTED TO CAUSE THE JEEPS TO BECOME UNRESPONSIVE AND DANGEROUS AS STEERING BECOMES USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164306December 31, 2018
ELECTRICAL SYSTEM
WHILE DRIVING LOCALLY ON A CITY STREET, HEARD A LOW WHINING SOUND, FOLLOWED BY THE DASHBOARD BATTERY WARNING LIGHT BEING ILLUMINATED. SOUND INCREASED AND DECREASED WITH VEHICLE SPEED. DROVE IMMEDIATELY HOME, LESS THAN A MILE, PARKED THE VEHICLE, OPENED THE HOOD AND ISOLATED THE LOCATION OF THE WHINING SOUND TO THE ALTERNATOR AREA. AT THIS TIME I COULD ALSO SMELL A BURNING ODOR (BEING AN ELECTRICIAN).I PUT A METER TO THE BATTERY TERMINALS AND RECORDED A VOLTAGE OF 11.5,INDICATING THAT THE ALTERNATOR HAD FAILED. THERE WERE NO VISIBLE SIGNS OF SMOKE THAT I COULD SEE AS THE TIME WAS ABOUT 9PM. BUT THE SMELL OF AN ELECTRICAL ISSUE WAS CLEARLY PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163928December 29, 2018
ENGINE
YESTERDAY MY JEEP ENGINE TURNED OFF TWICE WHILE DRIVING ON CITY ROADS. THIS HAPPENED IN THE MORNING ON MY WAY TO WORK AND AT NIGHT ON MY WAY HOME FROM DINNER. LUCKILY THIS HAPPENED ON CITY ROADS EITHER BEFORE GETTING ON THE HIGHWAY OR AFTER GETTING OFF THE HIGHWAY, AS I TAKE THE HIGHWAY DAILY FOR WORK. CONINCIDENTSLLY BOTH INSTANCES HAPPENED WHILE ATTEMPTING TO TURN RIGHT. I DID NOT HEAR THE ENGINE TURN OFF WHILE DRIVING, BUT NOTICED BECAUSE AS I WAS ATTEMPTING TO TURN THERE WAS NO POWER STEERING. THE RADIO, DASH AND INTERIOR LIGHTS NEVER FLICKERED OR TURNED OFF WHEN THE INGINE STALLED. AGAIN, LUCKILY I WAS NOT AT A HIGH SPEED WHEN THIS HAPPENED AND PUT ON MY HAZARDS AND WAS ABLE TO SLOWLY COME TO A STOP WITH THE BRAKES BUT THEY WERE VERY SLOW TO REACT. I PUT THE CAR BACK IN PARK AND STARTED IT RIGHT UP BOTH TIMES. VERY SCARY EXPERIENCE TO HAVE THE ENGINE JUST SHUT OFF IN THE MIDDLE OF TRAFFIC AND PANIC TO AVOID AN ACCIDENT FROM OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163501December 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE ENGINE MADE AN ABNORMAL GRINDING SOUND WHEN THE VEHICLE WAS STARTED. THE CONTACT CALLED SHARP MOTOR COMPANY (FORD DEALER) OF TENNESSEE (1516 W COLLEGE ST, PULASKI, TN 38478, (931) 363-2533) AND WAS INFORMED THAT THE VEHICLE WOULD NOT BE SERVICED BECAUSE A RECALL DID NOT APPEAR ON NHTSA.GOV. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163209December 23, 2018
SERVICE BRAKES
JEEP WAS HAVING BRAKE PROBLEMS. REPLACED ALL THE BRAKES THIS SPRING AND STILL HAVING A PROBLEM. TOOK THE JEEP IN TO THE DEALER IN JUNE TO HAVE THE BRAKE BOOSTER LOOKED AT, SAID IT WAS FINE. SINCE THEN THE BRAKES HAVE BEEN GETTING WORSE. TODAY I CRASHED INTO THE FRONT OF MY HOUSE. THERE IS SOMETHING WRONG WITH THE BRAKE BOOSTER, LIKE I TOLD JEEP BACK IN JUNE. THIS SAME THING IS HAPPENING ON MANY OTHER JEEPS. PLEASE SOMETHING HAS TO BE DONE. THE DEALERSHIP IS SAYING THEY LOOKED AT THE "SPLASH SHEILD" UNDER THE RECALL AND SINCE NOTHING WAS WRONG THEY ARE NOT RESPONSIBLE FOR ANYTHING ELSE ON THE BOOSTER. PLEASE READ OTHER JEEP OWNERS HAVING THE SAME PROBLEM. HTTPS://JEEPGARAGE.ORG/F73/MORE-BRAKE-BOOSTER-INTRIGUE-186178.HTML#/TOPICS/186178?PAGE=3. I TOOK THE MASTER CYLINDER OFF AND THERE IS A BUNCH OF RUST INSIDE THE BOOSTER. IT'S A CLOSED SYSTEM, DEBRIS SHOULDN'T BE BUILDING UP OR RUST SHOULDN'T BE GETTING IN THERE. MAYBE THIS WAS CAUSED FROM THE SPLASH SHIELD AND WATER GOT INSIDE?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11162667December 20, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WELDING ON THE REAR OF THE VEHICLE WAS RUSTED. AS A RESULT, THE ENTIRE REAR FRAME OF THE VEHICLE BECAME DETACHED. THE VEHICLE WAS TOWED TO LITHIA JEEP DODGE OF BRYAN COLLEGE STATION (301 N EARL RUDDER FWY, BRYAN, TX 77802, (979) 213-5361) TO BE DIAGNOSED, BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162150December 18, 2018
STEERING
RACK AND PINION LEAKING POWER STEERING FLUID IN COLD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161363December 14, 2018
UNKNOWN OR OTHER
TAKATA RECALL . CARBON FIBER TRIM ON THE INTERIOR HAS PEELED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160644December 11, 2018
ELECTRICAL SYSTEM
CAR HAS A HARD TIME STARTING AFTER SITTING, THEN WON'T START AT ALL, HAVE TO WAIT 30-40 MINUTES ETC... (TIPM)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee