Jeep Grand Cherokee Complaints (2011)
1,642 consumer complaints on file.
- #11022008March 28, 2018SUSPENSION, UNKNOWN OR OTHER
2011 CHRYSLER JEEP GRAND CHEROKEE-OUTLANDER EDITION. CONSUMER WRITES IN REGARDS TO ON-GOING TIPM FAILURE-AIR SUSPENSION SYSTEM & RELATED INJURY SUSTAINED. *LW THE CONSUMER STATED THE VEHICLE'S SUSPENSION SYSTEM CREATED UNCOMFORTABLE DRIVING CONDITIONS. THE VEHICLE BUCKED VIOLENTLY. *JS
- Crash:
- No
- Fire:
- No
- Injuries:
- 2
- Deaths:
- 0
- #11081849March 28, 2018ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30-75 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ADDITIONALLY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT, 2201 VICTORY DR, COLUMBUS, GA 31901), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ATTACHED A HISTORY RECORDER TO THE VEHICLE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL AND SERVICE FOUR WHEEL DRIVE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. ALSO, WHILE DRIVING AT UNKNOWN SPEEDS ON MARCH 25, 2018, THE WINDSHIELD WIPERS SPONTANEOUSLY ACTIVATED, THE RADIO CHANGED STATIONS, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE JEEP RAM OF MORROW (50 MOUNT ZION BLVD, MORROW, GA 30260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33696515. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 66,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11080833March 22, 2018ELECTRICAL SYSTEM
SMOKE WAS COMING FROM THE SUNROOF. THE VEHICLE CAUGHT FIRE.
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #11080824March 22, 2018ENGINE, UNKNOWN OR OTHER
WITHIN 5 OR SO MINUTES OF DRIVING, THE CAR WILL SHUT OFF WHILE DRIVING. THIS HAS ONLY HAPPENED AS MENTIONED, WITHIN 5 MINUTES OF TURNING ON VEHICLE AND STARTING YOUR COMMUTE. IT HAS ALSO HAPPENED ONLY UNDER BRAKING AND TURNING CIRCUMSTANCES. I HAVE BROUGHT THE VEHICLE INTO A JEEP DEALERSHIP TWICE FOR THIS ISSUE AND BOTH TIMES THEY HAVE REPLACED THE FUEL PUMP RELAY SWITCH. THE PROBLEM STILL PERSISTS. I WOULD ESTIMATE THIS HAPPENS ONCE/MO, HOWEVER, IT'S HAPPENED TWICE IN THE LAST 3 WEEKS WHICH OBVIOUSLY BROUGHT ME TO THE POINT IN WHICH I'M DOCUMENTING AND WRITING A REPORT. I CALLED THE SAME JEEP DEALERSHIP THIS MORNING AND THEY CLAIM THEY ARE NOT AWARE OF THIS WIDE SPREAD PROBLEM AND WOULD NEED TO DIVE DEEPER IN ORDER TO PROPERLY UNDERSTAND THE CURRENT ISSUE. THE SERVICE MANAGER SUGGESTED THAT THE OIL LEVELS COULD BE LOW, WHICH COULD CAUSE THIS ISSUE, BUT I REGULARLY CHECK MY OIL LEVELS AND THIS IS NOT THE ISSUE. I'VE NOTICED THAT MANY OTHERS HAVE HAD THE SAME ISSUE AND IT DOESN'T LOOK LIKE JEEP HAS DETERMINED WHAT EXACTLY IS CAUSING THEIR VECHICLES TO SHUT OFF WHILE DRIVING. IT'S A VERY SCARY SITUATION, ESPECIALLY IF A LARGE SEMI OR ANOTHER LARGE VEHICLE IS BARRELLING DOWN ON YOU WHILE YOU ARE UNDER BRAKE AND TURNING, AND THEN ALL OF A SUDDEN YOU LOSE POWER STEERING AND THE ABILITY TO ACCELERATE THROUGH THE TURN/CORNER. I WOULD LIKE TO BETTER UNDERSTAND WHAT JEEP IS DOING AND WHAT NHTSA KNOWS ABOUT THIS ISSUE AND WHAT OUR OPTIONS ARE AS A CONSUMER. THIS IS A SEVERE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND NOT BY TOSSING PARTS AT THE PROBLEM THAT WON'T FIT IT, THIS JUST CAUSES THE CONSUMER TO SPEND SIGNIFICANTS AMOUNT OF MONEY WITHOUT ADDRESSING AND/OR FIXING THE PROBLEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11080624March 21, 2018ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING LOST POWER AND THE VEHICLE SHUT DOWN WITHOUT WARNING. THE CONTACT ACTIVATED THE HAZARD LIGHTS, SHIFTED INTO PARK, AND RESTARTED THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,618. *TT THE CONSUMER STATED THE FAILURE OCCURRED ON DAILY BASIS, USUALLY WHILE SLOWING TO A STOP. *JS
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11080312March 19, 2018SERVICE BRAKES, ENGINE, STEERING
THE CAR STALLED AND ENGINE SHUT OFF WHILE DRIVING, DECELERATING AROUND A LEFT TURNING CURVE. LOST ACCELERATION CAPABILITY, POWER STEERING, BRAKES, AND ELECTRICAL SYSTEM (NO EMERGENCY FLASHERS). COULD BARELY CONTROL CAR AND ENDED DRIVING THROUGH CURVE, OFF THE ROAD, DOWN INTO SMALL RAVINE AND INTO FIELD. WERE FORTUNATE TO AVOID ROAD SIGNS AND TELEPHONE POLE. CAR RESTARTED AFTER PUTTING GEAR IN PARK. VERY AFRAID TO DRIVE THIS VEHICLE ANYMORE. NOT ABLE TO GET APPOINTMENT WITH JEEP DEALER FOR ANOTHER WEEK. RESEARCH SHOWS THIS COULD BE RELATED TO FAULTY TIPM. OUR SERVICE RECORDS INDICATED THIS JEEP DID RECEIVE CHRYSLER GROUP SAFETY RECALL P54 (NHTSA #14V530) TIPM INTERNAL FUEL PUMP RELAY REPLACEMENT, WHICH STATES IS A POTENTIAL CAUSE OF THE CAR LOSING POWER. SEEMS TO HAVE NOT PREVENTED THE MOVING CAR FROM LOSING POWER.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11078879March 13, 2018SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE SERVICE AIR SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTORWORLD CHRYSLER DODGE JEEP RAM (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (888) 459-2493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR FOR THE SUSPENSION FAILED AND NEED TO THE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE AIR COMPRESSOR WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11078953March 13, 2018SEAT BELTS, SUSPENSION, UNKNOWN OR OTHER
THE AIR LIFT SYSTEM FAILED AND MY CAR WAS VERY LOW TO THE GROUND AND UNSAFE FOR DRIVING. THIS OCCURRED MARCH 6, 2018. DASH LEATHER IS LIFTING AND BUNCHING. STARTED IN JUNE 2017 AND IS WORSE NOW. PASSENGER SEAT BELT IS SOMETIMES JAMMED WITH PASSENGER IN IT. YOU CAN MOVE FREELY AND MY CONCERN IF THERE WERE TO BE A CRASH, WOULD THE SEAT BELT WORK PROPERLY. NONE OF THESE THINGS SHOULD NOT FAIL IN A 6 YEAR OLD VEHICLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11079005March 13, 2018AIR BAGS, VISIBILITY/WIPER
LEATHER DASH IS BUBBLING AND PEELING WHICH IS CAUSING DASH MOUNTED WINDSHIELD DEFROSTER VENTS TO BE BLOCKED. BLOCKED VENTS CAN NOT PROVIDE HEAT TO THE WINDSHIELD CAUSING ICE BUILD-UP ON THE WINDSHIELD DURING COLD WINTER MONTHS. THIS RESULTS IN BLOCKED/IMPAIRED VISION WHILE ON THE ROADWAY WHICH COULD RESULT IN A CRASH. THE LEATHER DASH HAS ALSO BUBBLED OVER THE PASSENGER AIRBAG WHICH COULD AFFECT THE DEPLOYMENT OF THE AIRBAG DURING A CRASH.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11076230March 5, 2018UNKNOWN OR OTHER
THE DASHBOARD LEATHER HAS SEVERELY WRINKLED WHICH COULD EFFECT THE AIRBAGS DEPLOYING PROPERLY. I REPORTED THIS TO CHRYSLER CUSTOMER SERVICE WHICH DID NOT TO ANYTHING ABOUT IT. THEY CHUCKLED ABOUT THE ISSUE. THE ISSUE HAPPENED DURING THE SUMMER WHEN THE VEHICLE WAS PARKED IN THE GARAGE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11076350March 5, 2018SERVICE BRAKES
PART SUPPOSEDLY REPLACE WEEKS AGO AT FAMILY CHRYSLER/DODGE/JEEP (I AM STILL WAITING ON VISORS TO BE REPLACED), BUT DURING THE NOR'EASTER, BRAKES LOCKED UP CAUSING VEHICLE TO SLIDE. MADE THREE ATTEMPTS TO SETUP APPOINTMENTS WITH NO SUCCESS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11075224February 27, 2018STRUCTURE:BODY
OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT MULTI-POINT INSPECTIONS. YET, THEY CONFIRMED THAT CHECKING THE SIDE STEPS IS NOT ON THE MULTI-POINT LIST. I'M MAKING YOU AWARE OF THIS BECAUSE I COULDN'T LIVE WITH MYSELF IF I DIDN'T REPORT IT AND LATER HEARD OF A DEATH OR INJURY AS A RESULT OF THIS HAPPENING TO ANOTHER JEEP OWNER OR TO AN INNOCENT VICTIM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 1
- Deaths:
- 0
- #11073854February 20, 2018FUEL/PROPULSION SYSTEM
SAFETY ISSUE- FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF JEEP AT 63K MILES. DEALER COMPLETED SMOKE TEST AND REPORTED SMOKE EMITTED FROM TOP OF GAS TANK INDICATES LEAK FROM ONE OF SEVERAL ACCESS PORTS (FILLER PIPE ACCESS, FUEL PUMP ACCESS). DEALER CANNOT CONFIRM WITHOUT $1,600 FEE TO DROP TANK TO CONFIRM DIAGNOSIS. DEALER FELT LEAK DUE TO FAULTY DESIGN/MANUFACTURE/ASSEMBLY/INSTALLATION OF PARTS (O-RINGS/SEALS/ETC.). I AM ORIGINAL OWNER, RETIRED,ON FIXED INCOME AND HAVE COMPLETED ALL RECALLS AND METICULOUSLY MAINTAINED VEHICLE. DEALER SUGGESTED I CALL JEEP CORPORATE (800-992-1997) AND ASK FOR "GOODWILL" REPAIR. AFTER 17 PHONE CALLS TO JEEP CORPORATE I CONTINUE TO GET: 1) NO REPLY, 2) NO CALLBACKS 3) CATCH 22 STATING I MUST PAY FOR TANK REMOVAL TO CONFIRM DIAGNOSIS, REPAIR AND DETERMINE IF PARTS ARE DEFECTIVE. JEEP CORPORATE (KENISHA -OPERATOR KB805) TOLD ME TODAY (2-20-18) THAT DECISIONS WAS MADE NOT TO GRANT GOODWILL REPAIR DUE TO DEALER REPORT THAT LEAK PROBABLY (NOT CONFIRMED) DUE TO CORROSION AROUND ACCESS PORTS ON TOP OF GASOLINE AND WARRANTY HAS EXPIRED. LEAKS DUE TO CORROSION BY "WEAR AND TEAR" AND NOT FAULTY DESIGN/ MANUFACTURE/ASSEMBLY OR INSTALLATION AT FACTORY. I WAS TOLD I WAS RESPONSIBLE FOR FULL COST OF REPAIR, IRRESPECTIVE OF POTENTIAL FIRES OR EXPLOSIONS DUE TO GASOLINE FUMES EMITTING FROM CORROSION ON TOP OF PLASTIC GAS TALK. I DISAGREE. THE DESIGN (INACCESSIBILITY TO TOP OF GAS TANK0), PARTS (NON-CORROSIVE STAINLESS STEEL METAL RETAINERS, AND O-RINGS), AND QUESTIONABLE ASSEMBLY HAVE RESULTED IN THIS POTENTIAL FIRE AND EXPLOSION TRAP. WITH SAFETY BEING IN THE NAME OF NHTSA, I AM HOPEFUL INVESTIGATION AND RECALL ADDRESS THIS ISSUE. THANK YOU
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11073497February 18, 2018AIR BAGS
THE LEATHER FROM THE DASH IS COMING OFF AND BUBBLING UP. I AM AFRAID THIS WILL AFFECT THE AIRBAG DEPLOYMENT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11061808February 15, 2018FUEL SYSTEM, GASOLINE
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR INSTALLING THE FUEL PUMP RELAY. *JS
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11073075February 15, 2018UNKNOWN OR OTHER
DASHBOARD LEATHER IS BUCKLING AT WINDSHIELD. THERE ARE MANY ONLINE COMPLAINTS ABOUT THIS ISSUE FROM OWNERS BUT IT IS NOT CURRENTLY A RECALL OR COVERED ITEM BY JEEP. JEEP CARES ADVISED THAT THE ISSUE BE REPORTED TO NHSTA. PLEASE ADVISE IF YOU CAN AUTHORIZE A RECALL FOR THIS ISSUE
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11073098February 15, 2018ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
SINCE SEPTEMBER 2017, MY 2011 JEEP GRAND CHEROKEE HAS BEEN IN THE REPAIR SHOP FOUR TIMES DUE TO THE VEHICLE NOT STARTING. THE ALTERNATOR AND BATTERY WAS CHECKED ONCE PER MONTH UP UNTIL DECEMBER, BUT EACH TIME I WAS INFORMED THAT BOTH PARTS WERE IN GOOD CONDITION BASED ON THE DIAGNOSTICS. HOWEVER, AFTER EACH REPAIR VISIT THE VEHICLE WOULD NOT START AFTER A FEW DAYS. BETWEEN REPAIR VISITS A NUMBER OF OTHER ISSUES OCCURED: *AUTOMATICALLY ACCELERATING AT HIGH SPEED (JAN '18) *ENGINE STALLING WHILE DRIVING (JAN '18) *BLOWING COOL AIR ON ONE SIDE AND HOT AIR ON THE OTHER (SEPT '17) *DOORS LOCKING AND UNLOCKING WHEN UNATTENDED (SEPT '17) *WINDOWS GOING DOWN HALF WAY WHEN UNATTENDED (OCT '17) *RADIO POWERING ON WHEN TURNED TO THE OFF POSITION (NOV '17) THE MOST RECENT INCIDENT HAPPENED TWO WEEKS AGO WHEN THE CAR STALLED AND STOPPED IN THE MIDDLE OF A BUSY STRETCH OF ROAD WITH THREE VEHICLES IN CLOSE PROXIMITY. DUE TO ONGOING ISSUES, THIS WEEK I HAD THE CAR TOWED TO JEEP FOR ANOTHER ASSESSMENT. THE JEEP ADVISER CALLED ME BACK THE NEXT DAY STATING MY BATTERY AND ALTERNATOR NEEDED TO BE REPLACED FOR $1282 OTHERWISE THE CAR WOULDN'T START WITHOUT A CONSTANT CHARGE. THE BATTERY WAS JUST REPLACED A YEAR AGO IN JUNE 2017. WITH ALL OF THE ISSUES MENTIONED IT'S CLEAR THAT THE 2011 JEEP GRAND CHEROKEE HAS A DESIGN ISSUE/FLAW THAT POSES A MAJOR SAFETY CONCERN FOR CONSUMERS. THE ISSUES THAT NEED TO BE INVESTIGATED OR RE-INVESTIGATED FOR THE 2011 JEEP GRAND CHEROKEE ARE THE ALTERNATOR AND POWER MODULE REPLACEMENT. MOST, IF NOT ALL OF THE ISSUES MENTIONED COULD BE DIRECTLY LINKED TO THE TIPM. MY REQUEST IS THAT CAS, NHTSA, AND CHRYSLER CONSIDER OR RECONSIDER THE ABOVE MENTIONED FOR BOTH SAFETY CONCERNS AND THE UNDUE REPAIR EXPENSES PAID BY CONSUMERS THAT APPEAR TO BE DIRECTLY LINKED TO FAULTY DESIGN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11073132February 15, 2018ENGINE
ENGINE SHUTS DOWN WHILE DRIVING WITH NO WARNING. ALREADY HAD TIPM REPLACED TWICE. LAST THING WE WERE TOLD THAT IT COULD HAVE BEEN A LOOSE BATTERY TERMINAL. CONCERNED IF THE VEHICLE IS SAFE TO DRIVE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11072335February 12, 2018ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SEA VIEW AUTO JEEP (810 STATE ROUTE 35, OCEAN, NJ 07712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 62,636. *TT *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11072390February 12, 2018FUEL/PROPULSION SYSTEM
SAFETY COMPLAINT - FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF CAR AND OCCASIONALLY INSIDE OF CAR. JEEP DEALER STATES FAULTY DESIGN/MANUFACTURE/ASSEMBLY OF GAS TANK AND/OR PARTS RESULTED IN O-RING FAILURE CAUSING ENGINE LIGHT TO GO ON WITH CODES FOR EVAC FAILURE. FUMES AT MINIMUM WHEN AIR TEMP BELOW FREEZING AS SEALS FREEZE SHUT AND ENGINE LIGHT STOPS GOING ON. WHEN AIR TEMPERATURE IS ABOVE FREEZING, FUMES RESUME, ENGINE LIGHT GOES ON WITH SAME EVAC CODES AND GASOLINE FUMES CAN BE DETECTED OUTSIDE AND INSIDE OF CAR. JEEP DEALER STATED PARTS ARE MINIMUM COSTS BUT LABOR TO REMOVE/REPLACE TANK AND PARTS - `$2,500. SAFETY ISSUE. CALLED CHRYSLER A DOZEN TIMES AND NO FOLLOW UP. CASE #S 32808988, 32840898, 33072326 FILED, NO FOLLOW UP. REQUESTING CHRYSLER-JEEP FOR "GOOD WILL" REPAIR OR SHARE COST REPAIR FOR FAULTY MANUFACTURE LEADING TO EXTREME SAFETY ISSUE. FILED ODI WITH NHTSA # 11048089 ON 11/22/17 - SPOKE TO DAWN
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0