Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10882980July 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE LEVER ON THE INSTRUMENT PANEL WAS HIGH FOR THE WATER PUMP. THE WARNING LIGHT KEPT RANDOMLY ILLUMINATING. THE DEALER WAS NOTIFIED OF THE FAILURE, SCHEDULED AN APPOINTMENT, AND LATER STATED THAT THE PART WAS ON BACK ORDER. THERE WERE 1,700 PARTS THAT WERE NOT RECEIVED SO THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR MONTHS AND WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876786June 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER THE RECALL. THE VEHICLE WAS REPAIRED. ONE MONTH AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DIFFERENT DEALER, WHO STATED THAT THE FUEL PUMP RELAY FAILURE CONSEQUENCE WAS NOT RELATED TO STALLING. THE DEALER DECLINED TO PROVIDE A RENTAL VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873444June 9, 2016
POWER TRAIN
WHEN TAKING OFF FROM A STOP, OR BETWEEN 1ST AND 2ND GEAR (AND OCCASIONALLY WHEN COMING TO A STOP AND DOWN SHIFTING), A LOUD THUD IS HEARD AND FELT, IT WAS BROUGHT IN TWICE FOR REPAIR.. SOFTWARE WAS UPDATED AND THE TRANNY SOFTWARE FLASHED, HOWEVER THE PROBLEM STILL OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872663June 6, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, A BURNING ODOR AND SMOKE WERE PRESENT INSIDE THE VEHICLE. THE ROOF PAINT BEGAN TO BUBBLE AND MELT. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,450.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10871675May 31, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN THE MORNING WITHOUT WARNING. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE AND NOTICED A BURNING ODOR. THE BATTERY HEAD STARTED TO SMOKE, BUT THERE WAS NO FIRE. THE VEHICLE WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE CONTACT HAD NOT HEARD FROM THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10870274May 23, 2016
TIRES
MICHELIN LATITUDE TOUR TIRES SIZE 265/60R18 ORIGINAL EQUIPMENT MOUNTED ON A 2013 JEEP GRAND CHEROKEE. AT 20,000 MILES ALL FOUR TIRES ARE EXPERIENCING TREAD SEPARATION AND CHUNKS OF TREAD FALLING OUT. TIRES NEED TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865208May 16, 2016
AIR BAGS, SEATS
MY JEEP WAS REAR ENDED AT 50 MPH WHILE AT A STANDSTILL. I WAS READY TO TURN LEFT IN IN THE LEFT LANE. VEHICLE CAME UP BEHIND ME IN THE WRONG LANE AND DID NOT SLOW AND HIT ME FULL SPEED. . AIRBAGS DID NOT DEPLOY. HEADRESTS CAME APART AND SPLIT INTO TWO PIECES THROWING MY HEAD AND BODY FORWARD. I WAS THE DRIVER. BACK END OF CARWAS HIT SO HARD IT WAS PUSHED UNDER THE CAR. ACCIDENT WAS ON 5/20/15
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10862167April 29, 2016
AIR BAGS
ON 3/31/2016 I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MILES PER HOUR. UNEXPECTEDLY MY HEAD WAS THROWN FORWARD. THERE WERE NO CARS IN FRONT OR BEHIND ME. I DISCOVERED THE DRIVERS HEADREST SEPARATED FROM THE HEADREST BACKING BY AT LEAST 3". (SEE PICTURES) I TOOK IT TO A JEEP DEALERSHIP WHERE I WAS ASKED IF THE VEHICLE WAS IN A FRONT/REAR ACCIDENT. I AM THE ONLY OWNER AND CAN VERIFY IT WAS NOT IN A FRONT OR REAR ACCIDENT. THEY EXPLAINED THE HEADREST IS DESIGNED TO DEPLOY DURING AN ACCIDENT TO PREVENT WHIPLASH. THEY ATTEMPTED TO RESET IT WITH NO SUCCESS AND INSTRUCTED ME TO CALL JEEP (800-992-1997). AFTER THEIR ATTEMPT TO REPAIR THE HEADREST RATTLES WHILE DRIVING - QUITE DISTRACTING WHILE DRIVING. JEEP HAS FAILED TO REPAIR OR REPLACE THE HEADREST AND HAS FAILED TO RETURN MY CALLS FOR THE PAST TWO WEEKS. THEIR COMMUNICATION DIRECTED ME TO ATTEMPT TO RE-SET THE HEADREST ON MY OWN - WHICH I HAD THE SAME RESULTS AS THE DEALERSHIP, UNSUCCESSFUL. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE. THE UNNECESSARY DEPLOYMENT OF A HEADREST WHILE DRIVING ON THE HIGHWAY COULD CAUSE SERIOUS ACCIDENTS. I WOULD LIKE THIS SITUATION CORRECTED AS I AM NOW DRIVING WITH A DEPLOYED HEADREST FORCING MY HEAD FORWARD AND RATTLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861249April 25, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). AN APPOINTMENT WAS SCHEDULED, BUT THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE AFTER THE CONTACT WAITED THE ENTIRE DAY. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PART TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860846April 21, 2016
AIR BAGS
THE AIR BAGS DID NOT DEPLOY UPON AN ACCIDENT IN THE SIDE AND FRONT OF VEHICLE. THE VEHICLE WAS STOP BEFORE BEING HIT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10855584April 14, 2016
UNKNOWN OR OTHER
MY VEHICLE HAS 4 OPEN RECALLS AS LISTED BELOW. I HAVE PRESENTED IT MANY MONTHS AGO TO TWO DIFFERENT JEEP DEALERS, DICK MYERS, HARRISONBURG, VA AND BILLY BENDER, CUMBERLAND, MD (WHERE I PURCHASED IT). AT BOTH DEALERSHIPS, THEY CLAIMED A NATIONAL BACKLOG FOR RECALL PARTS AND THAT THEY WOULD ORDER THEM AND CALL ME. I HAVE NEVER HEARD FROM ANYONE. I SUSPICION THAT THIS IS A FINANCIAL DECISION BY JEEP, NOT THE DEALERSHIPS. I THINK THEY ARE DELAYING, HOPING TO NOT HAVE TO MAKE THESE REPLACEMENTS. I WANT TO DECLARE THE JEEP A LEMON DUE TO THIS AND FORCE THEM TO BUY IT BACK SINCE THEY CAN'T SEEM TO FIX IT. I WANT THE GOVERNMENT TO PUT SOME TEETH IN THESE RECALLS. WHAT GOOD ARE THEY IF THEY ARE NOT GOING TO BE REPAIRED? NUMBER OF OPEN RECALLS: 4 NHTSA RECALL NUMBER: 14V-154 RECALL DATE: MAY 16, 2014 MANUFACTURER RECALL NUMBER: P14 NHTSA RECALL NUMBER: 14V-391 RECALL DATE: AUGUST 19, 2014 MANUFACTURER RECALL NUMBER: P36 NHTSA RECALL NUMBER: 14V-634 RECALL DATE: DECEMBER 1, 2014 MANUFACTURER RECALL NUMBER: P60 NHTSA RECALL NUMBER: 15V-115 RECALL DATE: APRIL 10, 2015 MANUFACTURER RECALL NUMBER: R09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851432March 24, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHEN SECURED IN PARK, THE VEHICLE WOULD ROCK BACK AND FORTH WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHEN SHIFTING GEARS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850752March 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH AND PASSING ANOTHER VEHICLE, THE VEHICLE EXPERIENCED EXCESSIVE HESITATION. THE FAILURE RECURRED NUMEROUS TIMES AND BECAME PROGRESSIVELY WORSE. WHILE DRIVING 75 MPH, THE ENGINE POWER REDUCED TO 25 MPH UNTIL REACHING THE DESTINATION. THE VIN WAS NOT INCLUDED IN THE RECALL FOR THE ELECTRICAL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 61,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846260March 12, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
MY JEEP HAS STALLED TWICE WHILE I WAS MAKING A LEFT TURN. BOTH TIMES IT STALLED WITHOUT WARNING AND I LOST ALL POWER STEERING + POWER BRAKES. BOTH TIMES I HAD ABOUT 1/4 TANK OF GAS. THE FIRST TIME I WAS ABLE TO RESTART MY CAR RIGHT AWAY. THE 2ND TIME IT TOOK ME A FEW TRIES TO GET IT RESTARTED. THE DEALERSHIP CLAIMS THEY CAN'T FIND ANYTHING WRONG WITH IT. I'VE OPENED A CASE WITH JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845905March 10, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, BOTH DAYTIME RUNNING LIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED FIVE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. UPDATED 06/29/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839892March 4, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I TOOK MY JEEP INTO A LOCAL DEALERSHIP APRIL/16/2015 FOR RECALL 05P14182 OR RECALL P14 IE..A BRAKE BOOSTER SHIELD. ON MAY 15 AFTER APPROX. 3000 MILES MY ABS, FCW AND TRACTION LIGHT CAME ON. I COULD NOT USE MY CRUISE RETURNING TO ABQ. AND MY BRAKES WERE STICKING. I TOOK IT BACK TO THE DEALER ON 22MAY AND THEY FOUND THAT THE MASTER WAS LEAKING FLUID INTO THE BRAKE BOOSTER AND MADE MENTION OF THE P14 RECALL. THEY REPERFORMED THE RECALL AND REPLACED THE MASTER AND BOOSTER AND AFTER TESTING THEY FOUND THE SAME PROBLEM WITH THE BRAKES. THEY ORDERED ANOTHER MASTER CYL. AND AFTER INSTALLING SAID THE PROBLEM WAS FIXED. ON RETURNING TO ABQ ON 15JULY/15 AND LESS THAN 3000 MILES LATER I ENCOUNTERED THE SAME MALFUNCTION. BACK TO THE DEALER ON JULY 17 WITH THE SAME DIAGNOSIS AND REPAIRS. LESS THAN 1000 MILES ON DEC. 23/2015 THE SAME MALFUNCTION AND RETURN TO THE DEALER ON 31DEC. AT THIS POINT THE SERVICE ADVISOR AND THE MECHANIC SAID THEY COULD REDO THE FIX BUT IT WAS GOING TO HAPPEN AGAIN AND IT WAS A HEALTH HAZARD BECAUSE OF THE POSSIBILITY OF CATASTROPHIC BRAKE FAILURE. I CONTACTED CHRYSLER ABOUT THIS PROBLEM AND THEY SAID SINCE IT WAS REPAIRED THEY COULD NOT DO A VEHICLE REPLACEMENT AND TO CONTACT THEM WHEN IT HAPPENS AGAIN. I TOLD THEM WHAT THE MECHANIC AND ADVISOR SAID ABOUT BREAK FAILURE AND IT WAS "WE CAN NOT HELP YOU." I THEN WROTE TO THEIR NCDS AND WAS TOLD THAT SINCE THE VEHICLE WAS NO LONGER IN WARRANTY I HAD NO CASE. WHEN THIS STARTED THE VEHICLE HAD 41759 MILES AND THE LAST REPAIR IT HAD 48288. THE JEEP 2013 HAS A 50,000 FIVE YEAR WARRANTY. I HAVE ALL THE REPAIR INVOICES AND THE EMAILS FROM CHRYSLER IN MY FILES. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825860February 12, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DEALER REQUIRES THAT I LEAVE THE VEHICLE AT THE DEALER'S REPAIR SHOP FOR AN ENTIRE DAY AND THAT I PAY THEM A RENTAL FEE FOR A LOANER CAR DURING THAT PERIOD. I WILL NOT PAY TO HAVE THESE MANUFACTURER DEFECTS CORRECTED. THERE ARE CURRENTLY FOUR (4) OUTSTANDING RECALL NOTICES ON THIS VEHICLE AND THEY WILL NOT FIX ANY OF THEM WITHOUT COMPENSATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825669February 11, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JANUARY OF 2016. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINT TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824919February 8, 2016
POWER TRAIN
TRANSMISSION SLIPPED OUT OF GEAR AND KNOCKED MY WIFE DOWN. RAN OVER HER . BROKE ARM IN 2 PLACES. CUT GASH ON HEAD. CUT 8" GASH ON ARM. RAN OVER HER LEG. DIDN'T BREAK FOR SOME UNKNOWN REASON. TIRE BARELY MISSED HER HEAD. CAR THEN WENT THROUGH CHAIN LINK FENCE DAMAGING CAR $ 1600.00. HAPPENED JAN. 2015. WIFE STILL IN PAIN. THE VEHICLE WAS STATIONARY. SHE GOT OUT TO OPEN DRIVEWAY GATE OFF COUNTY ROAD
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10822071January 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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