Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10220948March 12, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
PASSENGER SIDE OF CAR BLOWS COLD AIR FROM ALL VENTS, INCLUDING THE DEFROSTER VENT. THIS IS DUE TO A BROKEN BLEND DOOR ON THE PASSENGER SIDE OF THE VEHICLE. THIS IS MOST CERTAINLY A SAFETY HAZARD DUE TO THE FACT THAT I CAN ONLY SEE OUT OF HALF OF MY WINDSHIELD WHEN IT IS COLD OUTSIDE. THOUSANDS ARE HAVING THIS SAME "DESIGN FLAW" PROBLEM WHILE CHRYSLER SITS BY AND DOES NOTHING. THE COST TO FIX THIS COMMON PROBLEM IS ~$1000. IF CHRYSLER IS AWARE THAT THIS IS A DESIGN FLAW, YET CONTINUES TO IGNORE THE SAFETY ISSUES ASSOCIATED WITH IT, THEN WE HAVE A MAJOR LACK OF CORPORATE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220330March 6, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP GRAND CHEROKEE HVAC BLEND DOOR HAS MALFUNCTIONED ON MY VEHICLE AND THOUSANDS OF OTHERS. JEEP NEEDS TO FIX THIS PROBLEM THAT WAS CAUSED BY A MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10219582February 28, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
1. THE HEATING STOPPED WORKING IN MY 2003 JEEP GRAND CHEROKEE 2. NO HEAT AND NOR AC IN THE ENTIRE VEHICLE 3. PART THAT NEEDED TO BE REPLACED IS THE BLEND DOOR. THE PART ITSELF COSTS $90. BUT THE LABOR COST OVER $1,000! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218754February 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
2003 JEEP GRAND CHEROKEE LAREDO THE JEEP WAS RUNNING AND IN PARK. I WAS STANDING OUTSIDE ABOUT 20 YARDS AWAY. THE GEARSHIFT POPPED FROM PARK TO REVERSE ON ITS OWN. I WAS LUCKILY ABLE TO STOP IT IN TIME. ALSO, WHEN I PARK IT AND TRY TO REMOVE THE KEY THE KEY IS LOCKED IN PLACE LIKE ITS STILL IN GEAR. I HAVE TO PUSH THE GEARSHIFT WITH FORCE TO RELEASE THE KEY. A MECHANIC HAS SAID THAT THE LINKAGE WAS LOOSE. I HAVE TIGHTENED IT AND THE PROBLEM HAS HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218199February 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BROKEN BLEND DOORS AND RE CIR DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217459February 8, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT ACTIVATED THE HEATED SEATS, WHICH TOOK APPROXIMATELY FIVE MINUTES TO WARM UP. THREE MINUTES LATER, THE SEAT WARMED UP EXCESSIVELY AND CAUSED MILD BURNS TO HER BODY. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), ALTHOUGH THE FAILURE WAS IDENTICAL. THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HER OWN EXPENSE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 57,220 AND CURRENT MILEAGE WAS 61,716. UPDATED 3/4/08 *CN THE DEALER STATED MALFUNCTION INDICATOR LIGHT ON, AND TRANSMISSION NOT SHIFTING PROPERLY. UPDATED 03/04/08 *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10216791February 3, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER MY HEATER IS BLOWING COLD AIR ON DRIVER'S SIDE/PASSENGER TAKES A LONG TIME TO BLOW HEAT. AC (AIR CONDITIONING IS ALSO FAILING) RECEIVING THESE CODES: 52...........................AI (RECIRC) DOOR TRAVEL TOO LARGE 54...........................LEFT TEMPERATURE DOOR TRAVEL TOO LARGE THE PROBLEM WITH THE JEEP GRAND CHEROKEE LIMITED IS A DESIGN PROBLEM. THE SYSTEM USES A STEPPER MOTOR THAT DETECTS THE EXTENTS OF MOVEMENT BY HITTING A RESISTANCE POINT AT THE OPEN AND CLOSE POINT. THE SYSTEM IS DESIGNED WITH A SMALL PLASTIC PIN ON THE DOOR CONNECTION PIN THAT BREAKS OVER TIME. WHEN THE PIN BREAKS, THE RESISTANCE POINT OCCURS WHEN THE DOOR HITS THE EXTENTS OF THE OPEN AND CLOSE POSITION. THE DOOR IS NOT DESIGNED TO HANDLE THIS FORCE AND EVENTUALLY THE DOOR ITSELF ACTUALLY BREAKS. PLEASE NOTE WE ARE CURRENTLY IN -3 CELSIUS WEATHER IN MISSISSAUGA, ONTARIO, CANADA. I WILL BE TAKING MY 2003 JEEP GRAND CHEROKEE IN FOR WARRANTY SERVICE. IF THIS IS NOT COVERED UNDER WARRANTY I AM LOOKING AT A BILL TO FIX BETWEEN $300-$1500 CANADIAN. AFTER GOING TO DEALERSHIP WITH WARRANTY CLAIM WILL CALL 1-800# AND PROVIDE DETAILS FROM DEALERSHIP VISIT. THIS CAN BE CONSIDERED A SAFETY DEFECT SINCE COULD AFFECT DEFROSTING OF WINDSHIELD WHILE DRIVING. ALSO VERY UNCOMFORTABLE TO DRIVE WITH NO HEAT (IN WINTER) AND NO AC (IN SUMMER) PLEASE RESPOND TO MY COMPLAINT ASAP. THANK YOU I HAVE READ SEVERAL POSTS ON THE INTERNET THAT JEEP FROM 1998-2004 ALL HAVE THE SAME PROBLEM. UPDATE: I HAVE RECEIVED SERVICE FOR JEEP ON JANUARY 21, 2008 I HAVE PUT IN A COMPLAINT ON JAN. 21/08 REFERENCE # 17140103 ISSUE WAS BLEND DOOR FAULT. THE BLENDER DOOR ON LEFT SIDE WAS MELTED. PARTS REPLACED: 05012743 HOUSING 24-028-025 05134353 HOUSING 24-028-025 TOTAL PARTS AND LABOR $473.27 PLEASE FOLLOWUP WITH CHRYSLER WHY THIS IS A NOT A RECALL. JEEP IS NOT DRIVABLE IN THIS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216673February 1, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
ALMOST IMMEDIATELY AFTER THE WARRANTY RAN OUT, THE PASSENGER SIDE OF THE AUTOMATIC ZONE CONTROL STOPPED PUTTING OUT HEAT, ONLY COLD. THEN ABOUT 5000 MILES LATER THE ENTIRE VEHICLE STOPPED PUTTING OUT HEAT ALTOGETHER. THIS IS A VERY DANGEROUS SAFETY ISSUE DUE TO THE FACT THAT THERE IS NO WAY TO KEEP THE WINDSHIELD CLEAR OF ICE AND FOG. THIS MAKES THE VEHICLE UNUSABLE DURING HALF OF THE YEAR. THIS IS A WELL KNOWN, COMMON PROBLEM THAT SHOULD HAVE A RECALL PLACED FOR THE REPAIR. THERE HAS NOT BEEN ANY ACTION TAKEN YET TO REPAIR THIS PROBLEM BECAUSE IT IS SO EXPENSIVE TO HAVE REPAIRED. ($800 TO $1500). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216186January 27, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I AM EXPERIENCING THE SAME "DOOR BLEND" MALFUNCTION THAT THOUSANDS OF OTHERS ARE EXPERIENCING. ONE DAY THE SUBSTANDARD VENT DOOR FOR THE PASSENGER SIDE CLIMATE CONTROL BROKE, AND SINCE THEN ONLY COLD AIR BLOWS FROM THOSE VENTS AS WELL AS THE WINDSHIELD DEFROSTER. THE DEFROSTER WORRIES ME THE MOST AS WITHOUT A CLEAR WINDSHIELD MY VISION IS THUS IMPAIRED AND COULD POTENTIALLY LEAD TO A DEADLY ACCIDENT. I HAVE SPOKE TO A JEEP DEALERSHIP WHO INFORMED ME THAT IT IS A VERY COMMON PROBLEM AND IT WOULD COST ME UPWARDS OF $1,200.00 TO FIX. AFTER CHECKING THE INTERNET I SEE THOUSANDS OF OTHER JEEP OWNERS WITH THE EXACT SAME PROBLEM, YET NO FACTORY RECALL. JEEP NEEDS TO FIX THIS PROBLEM FOR ITS CUSTOMERS BEFORE DANGEROUS OR DEADLY ACCIDENTS OCCUR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215778January 23, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE PASSENGER SIDE OF MY JEEP WAS BLOWING COLD AIR. I TOOK MY JEEP TO THE DEALER AND WAS TOLD THAT THE TEMP DOOR AND FRESH AIR DOORS WERE BROKEN. HE ALSO STATED THAT THIS WAS A COMMON PROBLEM WITH MY JEEP. ALSO, THE DRIVERS SIDE HEATED SEAT WAS VERY HOT WHEN IT WAS ON THE LOW SETTING. THEY FOUND THAT THE HEATER GRID HAD A SHORT IN THE CIRCUIT. THE SUM OF ALL REPAIRS WAS $954.60. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213768January 5, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM
RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS (AC) WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. MY JEEP HAS THIS ISSUE AND IT IS CAUSED BY POOR DESIGN FROM CRYSLER, THEY USE CHEAP PLASTIC PARTS. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213431January 2, 2008
UNKNOWN OR OTHER
I HAVE A 2003 JEEP GRAND CHEROKEE LIMITED AND I AM HAVING SEVERAL ISSUES. FIRST THE SEAT WARMER ON THE DRIVER'S SIDE QUIT WORKING. THEN THE HEAT ON THE PASSENGER SIDE STOPPED WORKING. FINALLY, THE HEAT WENT OUT ALL TOGETHER. I'VE BEEN DOING SOME RESEARCH ON THE INTERNET AND IT SEEMS THAT SEVERAL OTHER JEEP GRAND CHEROKEE OWNERS HAVE THIS SAME PROBLEM. IT SEEMS TO BE AN ISSUE WITH THE BLEND DOOR. I HAVEN'T HAD IT FIXED YET BECAUSE THE ESTIMATE TO FIX IS WAS VERY HIGH.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212722December 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
COLD AIR STARTED TO COME OUT OF HEATER VENTS ON DRIVER'S SIDE EVEN THOUGH HEATER WAS SET ON HEAT. THIS HAPPENED ON A JOURNEY IN A ICE STORM. WIND SHIELD COULD NOT BE CLEARED AND A DANGEROUS LEVEL OF VISIBILITY CAUSED ME TO STOP DRIVING. I WAS TOLD BE A MECHANIC THAT THE HEATER BLEND DOORS HAD FAILED (BROKEN) AND THAT THIS IS A VERY COMMON PROBLEM WITH THE JEEP GRAND CHEROKEE 02-04 MODEL YEAR. THIS IS POTENTIALLY A DISASTROUS SAFETY ISSUE THAT CHRYSLER CORPORATION ARE FULLY AWARE OF. A DEALER REPAIR IS QUOTED AT OVER $1400! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211940December 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CLIMATE CONTROL SYSTEM ON 2003 JEEP GRAND CHEROKEE LIMITED (32,000 MILES) WILL NOT DIRECT HEATED AIR TO PASSENGER SIDE OF VEHICLE RESULTING IN VERY LIMITED VISIBILITY TO RIGHT SIDE/FRONT OF VEHICLE DURING COLD WEATHER. "BLEND DOOR" HAS BEEN IDENTIFIED AS REASON FOR PROBLEM. SHOULD BE REPAIRED/FIXED BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211824December 13, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TOOK VEHICLE TO DEALER FOR REPAIR OF OVERHEATING REPEATEDLY BUT, PROBLEM WAS NEVER FIXED. AFTER CONTACTING SAID DEALER AND WAS TOLD THAT IT COULD DERIVE FROM ONE ZILLION AREAS. CONTACTED DIAMON-CHRYSLER CUSTOMER SERVICE ABOUT THREE MONTHS AGO TO NO AVAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211242December 8, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY:DEROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER FACTORY DEFECT IN THE BLEND DOOR. NO HEAT COMING OUT ON THE PASSENGER SIDE, ONLY COLD AIR. HAVE LOST VISIBILITY OF ENTIRE PASSENGER SIDE WIND SHIELD DURING WINTER CONDITIONS. VERY DANGEROUS, ALMOST GOT IN AN ACCIDENT BECAUSE I COULDN'T SEE SINCE THE WINDSHIELD FROZE UP AND I DIDN'T HAVE WARM AIR COMING OUT OF THE PASSENGER DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210976December 6, 2007
ENGINE AND ENGINE COOLING
2003 JEEP GRAND CHEROKEE LIMITED, BOUGHT MY JEEP ABOUT 1 A YEAR AND HALF AGO. IT HAS THE DUAL CLIMATE CONTROL THE PROBLEM WITH THE HEAT STARTED IN THE PASSENGER SIDE. IT ONLY BLOWS COLD AIR NOW THE DRIVER SIDE IS OUT TOO. QUOTE FROM DEALER IS IT WILL COST 800- 900 TO REPAIR AND TURNAROUND TIME WAS AT LEAST 2 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211005December 6, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 85 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL, CANCELLED THE SPEED CONTROL, AND DISCONNECTED THE CRUISE CONTROL BUTTON. THE VEHICLE DID NOT DECELERATE AND THE CONTACT PULLED OFF THE ROAD AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. HE TURNED OFF AND RESTARTED THE VEHICLE AGAIN AND IT OPERATED NORMALLY. HE WAS ABLE TO DRIVE HOME. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE SAME FAILURE. THE THROTTLE POSITION SENSOR AND CRANK VACUUM HOSE WERE REPLACED AFTER THE FIRST FAILURE. THE VEHICLE IS CURRENTLY BACK AT THE DEALER FOR A DIAGNOSIS. THE VIN, ENGINE SIZE, FUEL SYSTEM, NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 55,000 AND FAILURE MILEAGE WAS 53,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211067December 6, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
LOUD POP IN DRIVERS WINDOWS - PLASTIC GEAR BROKE AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211090December 6, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FAILURE TO DEFROST FRONT WINDOW DURING COLD WEATHER = IMPOSSIBLE TO SEE TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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