Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11130792September 22, 2018
ENGINE
WHILE DECELERATING IN A RIGHT TURN THE ENGINE QUIT. IT STARTED RIGHT UP AFTERWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129915September 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS IS THE WORSE VEHICLE I HAVE EVER BOUGHT! NEVER AGAIN! I BEEN STRANDED SEVERAL TIMES. AS SOON AS I GET A JUMP AND BRING IT TO HAVE IT CHECKED THE MECHANIC STATES NOTHING IS WRONG WITH THE ALTERNATOR OR THE BATTERY. NO CODES POP UP AS ANYTHING IS WRONG. I'VE BEEN IN A LIFE THREATENING SITUATION WHERE MY CAR STALLED WHILE I WAS DRIVING ON A MAIN ROAD. THE ONLY WAY I COULD GET THE CAR TO WORK WAS TO TURN IT OFF AND START IT AGAIN. THEN IT WAS FINE. I CALLED THE DEALERSHIP AND THEY SAID THEY HAVEN'T HEARD OF ANYTHING AS FAR AS RECALLS. THAT HAS HAPPENED AT LEAST 3 TIMES. ANOTHER PROBLEM THAT I HAVE EXPERIENCED WAS THE CAR ACCELERATING ON ITS ON. I CALLED THE DEALERSHIP AND THEY WERE NOT CONCERNED. AND ANOTHER PROBLEM IS MY PASSENGER SIDE WINDOW ALL OF A SUDDEN WOULD GET STUCK. IVE HAD PROBLEMS FROM DAY ONE AND THE DEALERSHIP ACTS LIKE IT IS NO CONCERN. AS I READ MAJORITY OF COMPLAIN IS FALLING TO ELECTRICAL PROBLEMS, ESPECIALLY WITH THE TIPM BUT NOTHING IS GETTING DONE ABOUT IT. I CONSTANTLY CHECK THIS SITE TO SEE IF THE GOVERNMENT IS GOING TO PROTECT THE CONSUMERS BY FORCING MORE RECALLS ON ELECTRICAL OR TIPM BOARDS, BUT THEY ARE NOT DOING ANYTHING ABOUT IT. WHAT IS IT GOING TO TAKE, MANY LIVES TAKEN AWAY OVER IT????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129968September 17, 2018
UNKNOWN OR OTHER
LEATHER DASH ON VEHICLE IS SEPARATING AND BUBBLING IN AREAS THAT COVER THE PASSENGER AIRBAG. AND DEFORMING DEFROST VENTS, CAUSING AIR TO DEFLECT FROM WINDOW DURING DEFROST MODE. UNKNOWN TIME DASH STARTED BUBBLING AS I AM THE SECOND OWNER, BUT IT HAS GOTTEN WORSE IN THE LAST 3 MONTHS. CONCERNED DASH WILL NOT ALLOW PASSENGER AIRBAG TO WORK CORRECTLY. VEHICLE CURRENTLY HAS 79,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129721September 16, 2018
UNKNOWN OR OTHER
CHECK ENGINE LIGHT CODE PO6DD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128839September 12, 2018
ENGINE
WHEN DRIVING MY 2011 JEEP GRAND CHEROKEE IT WILL RANDOMLY STALL WHILE ENTERING A TURN OR STARTING TO BRAKE AND IT WILL COMPLETELY LOOSE POWER STEERING AND SHUT OFF. I HAVE ALMOST HIT A GUARD RAIL A COUPLE TIMES AND ALMOST GOT REAR-ENDED BY A SEMI TRUCK BECAUSE IT WOULDN'T START RIGHT BACK UP. I HAVE BROUGHT THIS TO THE DEALERSHIP SEVERAL TIMES AND IT STILL KEEPS HAPPENING AFTER THEY CLAIM THEY FIXED IT. THEY DON'T SEEM TO CONCERN WHILE I ALMOST HAVE BEEN INTO SEVERAL ACCIDENTS WHICH INCLUDED MY 18 MONTH OLD AND WIFE IN THE VEHICLE. I HAVE HAD THE VEHICLE FOR OVER 4 YEARS AND THIS HAS OCCURRED EVER SENSE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128653September 11, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
THREE INSTANCES WHERE TWO STATIONARY AND ONE IN MOTION FULL ACCELERATION WITH OUT TOUCHING THE GAS PEDAL. THE DEALER TOLD ME THAT THERE WAS A TRANSMISSION FLUID LEAK. CAUSED MY TRANSMISSION OIL TO BURN WHICH LEAD TO A FAULTY TRANSMISSION. PCIM WAS FLASHED AND CAUSED TRANSMISSION TO DECELERATE AT 40MPH LOOSING ALL FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128372September 9, 2018
UNKNOWN OR OTHER
THE LEATHER DASHBOARD HAS BEEN BUBBLING AND SEPARATING FROM THE SUBSTRATE THEREBY CAUSING THE DEFROST VENTS TO BE OBSTRUCTED AND NOT DEFROST WINDOW CORRECTLY. I HAVE HAD NO ACCCIDENT YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122467August 27, 2018
ELECTRICAL SYSTEM, ENGINE
ENGINE TURNED OFF WHILE EXITING FREEWAY DECELERATING AND MAKING A SLIGHT RIGHT TURN. THE ONLY WAY TO RESTART IS TO PRESS ON BRAKE RETURN SHIFTER TO PARK AND RESTART ENGINE BY PUSHING START BUTTON. SCARY AND DANGEROUS SITUATION. ALSO AFFECTED STEERING AND BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122680August 27, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 36 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *TT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11122010August 23, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THE VEHICLE SHUTS OFF COMPLETELY. TRY RESTARTING MAY TAKE SEVERAL ATTEMPTS. THERE IS NO RESPONSE FROM THE ENGINE IE: NOT TURNING OVER, STARTER NOT ENGAGING. ONCE IT STARTS IT DRIVES FINE UNTIL THE NEXT OCCURRENCE. THIS ALSO HAPPENS QUITE OFTEN WHEN FIRST TRYING TO START THE CAR AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120479August 16, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
JEEP WAS PARKED IN DRIVEWAY. WENT TO START UP AND JEEP INTERMITTENTLY STARTS & THEN CUTS OFF OR WILL NOT START AT ALL. NOW BEING SERVICED AT DEALERSHIP. LUCKILY, I WAS NOT DRIVING ON THE HIGHWAY AT THE TIME OF THE OCCURRENCE. HOWEVER, HAD TO HAVE THE VEHICLE TOWED TO DEALERSHIP. THE SYMPTOMS APPEAR TO BE THE SAME AS YOUR FUEL PUMP RELAY RECALL BACK IN 2014 FOR 2011 JEEP/GRAND CHEROKEE. HOWEVER, I HAVE BEEN THE SOLE OWNER OF THIS VEHICLE AND NEVER RECEIVED A RECALL NOTIFICATION. IS THIS STILL COVERED UNDER THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120540August 16, 2018
UNKNOWN OR OTHER
IF I HIT A BUMP IN THE ROAD MY JEEP VIBRATES ALL OVER FOR SEVERAL SECONDS NEARLY EVERY TIME, AND ONCE I GET UP TO 60 MPH IT VIBRATES CONSTANTLY UNTIL I SLOW BACK DOWN. THIS IS A VERY SCARY FEELING, AND I HAVE DONE RESEARCH ON THIS ISSUE AND HAVE FOUND OUT THAT IT IS A VERY COMMON PROBLEM WITH ALL JEEPS AND IS ALSO KNOWN AS THE "DEATH WOBBLE". JEEP REALLY NEEDS TO ADDRESS THIS ISSUE, AND MAKE THE SAFETY OF THE VEHICLE BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120059August 15, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FOR THE LAST SEVERAL MONTHS MY JEEP WILL NOT START ALL THE TIME. IT HAS SHUT DOWN TWICE IN THE MIDDLE OF THE ROAD WHILE I WAS IN 45 AND 60 MILES A HOUR TRAFFIC.I WAS ABLE TO TURN MY WHEEL TO GET INTO THE FAR RIGHT LANE. IT IS VERY UNSAFE AND JEEP DOESN'T SEEN TO CARE TO CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119543August 13, 2018
ELECTRICAL SYSTEM
APPROXIMATELY ONE TIME PER MONTH FOR THE PAST 6 YEARS MY GRAND CHEROKEE STALLS ONE SECOND AFTER I PUSH THE START BUTTON FROM PARK. I NEED TO PUSH THE BUTTON AGAIN TO "TURN IT OFF" EVEN THOUGH IT WASN'T ACTUALLY ON BEFORE I CAN TRY TO RESTART IT AGAIN WITH MY FOOT ON THE BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115077August 1, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS IN THE LAST FEW DAYS, THE BRAKES HAVE FAILED TO RESPOND (EXTREME FORCE IS NEEDED TO PUSH DOWN ON THE BRAKE PEDAL), WHICH DELAYS BRAKING TIME/DISTANCE SIGNIFICANTLY. THIS IS HAPPENING SPECIFICALLY WHEN TRYING TO DISENGAGE FROM CRUISE CONTROL. THIS ALMOST CAUSED A CRASH. THE CAR HAD A BREAK BOOSTER RECALL IN 2017 AND THIS REPAIR WAS COMPLETED AT THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114322July 28, 2018
SEATS
THE ACTIVE HEADREST ON THE PASSENGER SIDE DEPLOYED WHILE DRIVING DOWN THE ROAD AT ABOUT 20 MPH ON CITY STREET WITH NO REASON FOR DEPLOYMENT. HIT PASSENGER IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114324July 28, 2018
POWER TRAIN
THE TRANSMISSION COOLER LEAKS AND NO WAY OF CHECKING TRANSMISSION FLUID LEVEL COULD CAUSE TRANSMISSION TO FAIL UNEXPECTEDLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114059July 27, 2018
ENGINE
EVERY FEW WEEKS, WITHIN THE PAST YEAR, MY VEHICLE WILL STALL WHILE DRIVING. IN THE PAST IT HAS BEEN WHILE SLOWING DOWN TO MAKE A RIGHT TURN. THIS MORNING IT STALLED WHILE DRIVING THROUGH AN INTERSECTION AND ALMOST CAUSED AN ACCIDENT. AT EACH TIME IT HAS BEEN WHILE IN MOTION AND TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113093July 23, 2018
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, SMOKE WAS SEEN UNDER THE HOOD OF THE VEHICLE. IN ADDITION, THE CHECK BATTERY SENSOR ILLUMINATED AND THE VEHICLE SUDDENLY STALLED IN THE DRIVEWAY. THE CONTACT WAS ABLE TO REMOVE THE BATTERY CABLE. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER (CROSS CHRYSLER, 1501 GARDINER LN, LOUISVILLE KY) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE PCM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 136,517. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11111649July 16, 2018
AIR BAGS, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING. THE VEHICLE WAS THEN SHIFTED INTO PARK, BUT THE ENGINE BEGAN TO REV. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A POLICE TOW YARD. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,832. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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