Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10247998November 8, 2008
VISIBILITY
RE: 2003 JEEP GRAND CHEROKEE OVERLAND SUDDENLY THE CLIMATE CONTROL SYSTEM MALFUNCTIONS AND DURING RAINY/SNOWY WEATHER THE WINDSHIELD FAILS TO DEFROST PROPERLY, CAUSING AN UNSAFE DRIVING CONDITION. HAPPENING SINCE 2005. REPAIRED (JEEP ADMITS TO AN IMPROPERLY DESIGNED ORIGINAL PART) AT MY EXPENSE IN 2006, MALFUNCTIONING AGAIN SINCE 2007, NEEDS TO BE REPAIRED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247125October 29, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE RADIATOR FAN HAS BURNED OUT TWICE WITHIN 17 MONTHS. THE FIRST TIME IT OCCURRED THE CONTACT WAS PULLING OUT OF A DRIVE THRU AT 10 MPH AND THE VEHICLE BEGAN TO OVERHEAT. THE FOLLOWING DAY, SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE AIR CONDITIONER FAN RELAY SWITCH FAILED, WHICH CAUSED THE RADIATOR FAN NOT TO WORK. THE DEALER REPLACED THE FAN AND IT WORKED PROPERLY. HOWEVER, SEVENTEEN MONTHS LATER, THE FAILURE HAS RECURRED. THE VEHICLE IS CURRENTLY AT THE DEALER. THE MANUFACTURER STATED THAT THERE WAS A RECALL FOR THIS FAILURE AND THE CONTACT BELIEVES IT IS DUE TO A MANUFACTURER DEFECT. THE NHTSA CAMPAIGN ID NUMBER WAS NOT FOUND. THE FAILURE MILEAGE WAS 56,000 AND CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10246894October 28, 2008
STRUCTURE
WHEN IT RAINS MY 2003 JEEP GRAND CHEROKEE OVERLAND LEAKS WHEN IT RAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246885October 27, 2008
VISIBILITY
THE HVAC SYSTEM FAILED CAUSING A POTENTIAL SAFETY HAZARD FOR DEFROSTING OF THE FRONT WINDSHIELD. THE BLEND DOORS FOR THE DUAL CLIMATE CONTROL OF A 2003 JEEP GRAND CHEROKEE HAVE FAILED CAUSING THE HEATING SYSTEM TO NOT OPERATE AT ALL AND THE A/C SYSTEM TO OPERATE POORLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245652October 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STEERING
BLEND AIR DOOR FAILURE. REPAIRED BY JEEP DEALERSHIP. REPAIR FAILED AGAIN IN 6 MONTHS. STEERING COLUMN NOISE. FAILURE OF REPAIR (TSB) IN 2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245620October 15, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NO HEAT ON THE DRIVERS SIDE. DEALER SAID THEY CHANGED THE BLEND DOOR AND RECIRCULATION DOOR AND ACTUATORS,ALL WITH IN 2 HOURS. THE JOB IS QUOTED AT 10 HOURS BECAUSE THEY HAVE TO REMOVE THE WHOLE DASH. SINCE THEY FIXED IT,3 DAYS LATER THE CODE FOR THE BLEND DOOR CAME BACK UP, AND THE DEALER COULD NOT TELL ME WHY. ALL THEY SAID WAS DON'T WORRY ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245628October 15, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2003 JEEP GRAND CHEROKEE (WJ). HEATER BLEND DOORS FAILED, DISABLING THE HEATING SYSTEM. THIS IS A VERY COMMON PROBLEM, AND EXTREMELY EXPENSIVE TO FIX. IN AEROSPACE, THIS WOULD BE CONSIDERED A SAFETY ISSUE, AS THE WINDSCREEN BECOMES IMPOSSIBLE TO DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245421October 14, 2008
VISIBILITY
APRIL OF 2006 I PURCHASED MY 2003 JEEP GRAND CHEROKEE OVERLAND. ABOUT 2WEEKS AFTER I PURCHASED THE VEHICLE, I NOTICED THAT THE HEATER WAS NOT WORKING PROPERLY. I TOOK THE VEHICLE BACK TO THE DEALER WHERE THEY INFORMED ME THAT THE BLEND DOORS WHERE BROKEN OR NOT WORKING PROPERLY AND IT WOULD COST APPROXIMATELY $1000 TO FIX AND WOULD NOT BE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED. I HAD TO GO THROUGH THE VARIOUS LEVELS OF MANAGEMENT UNTIL THEY FINALLY AGREED TO REPAIR THE VEHICLE. JUST OVER 1 YEAR LATER IN AUGUST OF 2007, I NOTICED THAT THE ABILITY TO DIRECT AIR TO SPECIFIC VENTS, STOPPED WORKING, NOW THE AIR JUST BLOWS INTO THE DASH. I HAVE GONE BACK TO THE DEALER, WHERE THEY TOLD ME THAT THE PROBLEM IS THE RECIRCULATE DOOR, WHICH WAS SUPPOSE TO BE CHANGED WHEN THE BLEND DOORS WHERE REPLACED, ACCORDING TO THEIR "TECHNICAL SERVICE BULLETIN", WHICH WAS NOT DONE WHEN THE BLEND DOORS WHERE REPLACED. THE COST TO DO THE REPAIR WOULD BE APPROXIMATELY $1000 BECAUSE THEY HAVE TO GO THROUGH THE SAME PROCESS AS WHEN THE BLEND DOORS WHERE REPLACED, EXCEPT THIS TIME THEY WILL REPLACE THE RECIRCULATE DOORS. I REALLY DIDN'T REALIZE THE SAFETY ISSUE THESE COMPONENTS POSED, UNTIL I DROVE IN A SNOW CLIMATE. IT WAS IMPOSSIBLE TO DEFROST THE WINDSHIELD. I LITERALLY HAD TO REACH FORWARD WIPE THE WINDSHIELD EVERY COUPLE OF MINUTES WHILE DRIVING IN ORDER TO SEE. IT WAS EXTREMELY UNSAFE. THESE FAILED COMPONENTS ARE NOT CONSIDERED LUXURY FEATURES, SUCH AS AC, IT'S CONSIDERED A SAFETY FEATURE. THERE IS AN UNUSUALLY HIGH LEVEL OF COMPLAINTS OF PEOPLE EXPERIENCING THE VERY SAME PROBLEM WITH THEIR JEEP GRAND CHEROKEES, AND CHRYSLER HAS YET TO ADDRESS THE PROBLEM. DEFROSTERS ARE A SAFETY FEATURE. IN COLD CLIMATES YOU CANNOT OPERATE THE VEHICLE SAFELY WITHOUT THEM. WHEN IS THE MANUFACTURER HELD RESPONSIBLE FOR FAULTY PARTS THAT POSE A SAFETY RISK? DOES SOMETHING HAVE TO HAPPEN? DOES SOMEONE HAVE TO GET INJURED, POSSIBLY WORSE? THE DEALERSHIPS ARE CAPITALIZING THE CONSUMERS ARE HURTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245446October 14, 2008
VISIBILITY
THE AUTOMATIC CLIMATE CONTROL BLOWS ONLY COLD AIR. THIS IS A PROBLEM EXPERIENCED BY 1999 - 2004 JEEP GRAND CHEROKEES. THE CLIMATE CONTROL DOES NOT FUNCTION PROPERLY AND DOES NOT PROVIDE PROPER WARM AIR TO THE DEFROSTER CAUSING WINDOW FOGGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245122October 11, 2008
VISIBILITY
HEATER DEFECT ON 2003 JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244606October 7, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT HEARD AN EXPLOSION UNDERNEATH THE HOOD AND OBSERVED PLASTIC PARTICLES COMING FROM HIS VEHICLE. HE PULLED OVER, LIFTED THE HOOD, AND NOTICED THAT THERE WAS A HOLE IN THE RADIATOR AND THE COOLING FAN DISINTEGRATED. THE VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT HE NEEDED TO REPLACE THE RADIATOR AND THE COOLING FAN. THE VEHICLE WAS REPAIRED THE SAME DAY. THE DEALER ADVISED HIM TO CALL THE MANUFACTURER IN REGARDS TO SUBMITTING CLAIMS FOR REIMBURSEMENT. THE MANUFACTURER STATED THAT THERE WOULD BE NO REIMBURSEMENT FOR THE REPAIRS BECAUSE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE CURRENT MILEAGE WAS 63,000 AND FAILURE MILEAGE WAS 60,020. UPDATED 11/6/08 *CN THE CONSUMER FOUND RECALL # 06V199000. UPDATED 11/10/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244600October 7, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOORS FAILURE, COLD AIR ONLY, NO HEAT AT ALL. $1,100.00 PLUS REPAIR BILL. ONLY 50,000 MILE ON VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244509October 6, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE CONTACT DID NOT NOTICE ANY WARNINGS PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244556October 6, 2008
VISIBILITY
WHILE DRIVING MY 2003 JEEP GRAND CHEROKEE, IN COLD CONDITIONS, I FOUND THAT THE AC/HEATER OUTPUT WAS INSUFFICIENT TO KEEP THE WINDSHIELD DEFROSTED AND DEFOGGED, RESULTING IN EXTREMELY UNSAFE DRIVING CONDITIONS. THE FAN WORKS, BUT NO AIR COMES OUT. I RESEARCHED THE PROBLEM AND FOUND THAT IT IS DUE TO A BLEND-DOOR DEFECT, COMMON TO THAT MODEL/YEAR JEEP. THE VEHICLE HAS APPROX. 72,000 MILES ON IT. I CAN'T SAFELY DRIVE THE VEHICLE IN COLD CONDITIONS UNTIL THIS IS FIXED. THIS REPAIR IS ESTIMATED TO BE BETWEEN $900 -$1200. IF THIS IS SUCH A WIDESPREAD PROBLEM WITH THIS VEHICLE, I FIND IT DIFFICULT TO UNDERSTAND WHY THERE ISN'T A RECALL BY DEIMLER-CHRYSLER TO REPAIR THIS. HOW MANY DEATHS WILL IT TAKE BEFORE THIS GETS THE TRUE ATTENTION IT DESERVES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244579October 6, 2008
VISIBILITY
BLEND DOOR BROKEN. COST TO FIX $1700.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244353October 4, 2008
VISIBILITY, TIRES
BLEND DOOR WENT OUT ON PASSENGER SIDE APPROX 5 MONTHS AGO THEN TODAY THE DRIVERS SIDE WENT. UNABLE TO DEFROST WINDOW. NO HEAT/ NO AC. TIRE PRESSURE LIGHT KEPT GOING OFF. UNTIL THE CENTER TOP DISPLAY WENT OUT, ENGINE LIGHT WONT SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242963September 19, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY PASSENGER SIDE WINDOW REGULATOR WENT UP AND MY WINDOW JUST FELL. I'VE DONE A LOT OF RESEARCH AND THERE ARE A LOT OF COMPLAINTS FOR THE REGULATORS IN THE JEEP LIMITED AND OTHER MODELS. I THINK THEY SHOULD BE RECALLED BECAUSE THIS PROBLEM IS VERY COMMON OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242195September 15, 2008
VEHICLE SPEED CONTROL
I WAS GETTING ON THE EXPRESSWAY AND AS I ACCELERATED THE GAS TO GET ON AND CHANGE LANES, THE JEEP BEGAN TO ACCELERATE ON IT'S OWN. THE BRAKES WERE HARD AND DID NOT WORK. THE CAR WOULD NOT SLOW DOWN AND I COULD HEAR IT REVVING. IN AN ATTEMPT TO STOP I PULLED OVER TO THE RIGHT LANE AGAIN AND TRIED THE EMERGENCY BRAKE WHICH ALSO DID NOT WORK. I THEN PUT THE CAR IN PARK AND AFTER A FEW SECONDS IT CAME TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240913September 4, 2008
TIRES, TIRES:VALVE
I JUST HAD THE VALVE STEMS REPLACED (DUE TO CRACKING) ON MY JEEP. THEY WERE CODED AS TR413 (OBVIOUSLY THE SAME DILL NUMBER COVERED IN THE RECALL. HOWEVER, THESE TIRES AND VALVE STEMS WERE INSTALLED ON MY CAR IN DECEMBER OF 2005 - CLEARLY NOT MANUFACTURED DURING THE AUGUST-DECEMBER 2006 TIME FRAME OF THE RECALL. THIS RAISES THE QUESTION ABOUT THE DILL/CHINESE VALVE STEM PROBLEM BEING MUCH LARGER THAN HAS BEEN CLAIMED. I AM A RETIRED FORMER RUBBER CHEMIST, AND HAVE RUN HUNDREDS OF OZONE RESISTANCE TESTS ON RUBBER COMPOUNDS, SO I AM FAIRLY FAMILIAR WITH WHAT TO LOOK FOR. NHTSA SHOULD EXPAND ITS INVESTIGATION OF THIS PROBLEM. I KEPT THE OLD VALVE STEMS WHICH WERE REMOVED, AND WILL MAKE THEM AVAILABLE UPON REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240491August 31, 2008
VISIBILITY
THE AIR CONTROL SYSTEM IN THE 2003 JEEP GRAND CHEROKEE IS FAULTY AND FAILS. THEY ALREADY HAVE A FIX FOR THIS KNOWN FAULTY SYSTEM BUT THE REPAIR DOES NOT FIX THE SOLUTION, IT ONLY DELAYS IT TILL IT BREAKS AGAIN. SOME AFTERMARKET COMPANIES ARE MAKING LOTS OF MONEY OFF OF PEOPLE WHO ARE TRYING TO FIX THE PROBLEM PERMANENTLY. THE COMPANY SHOULD MAKE THE PERMANENT REPAIR A RECALL AS THE SYSTEM CAN FAIL AT AN INOPPORTUNE TIME AND CAN LEAD TO ACCIDENTS WHEN THE WINDSHIELD CAN FOG UP AND THE DEFROSTER WILL NOT WORK. THE SYSTEM CAN ALSO FAIL SUCH THAT THE PARTS CAN FALL INTO THE FAN MOTOR AND CAUSE IT TO OVERHEAT POSSIBLY CAUSING A FIRE. THESE VEHICLES ARE FREQUENTLY USED BY FAMILIES BECAUSE OF THEIR SIZE AND STEPS SHOULD BE TAKEN TO FIX THIS PROBLEM ONCE AND FOR ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee