Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11466286May 26, 2022
SEAT BELTS
Jeep customers were not alerted to the seat belt plastic D ring potentially having visible stress/fatigue cracks and breaking overtime. When broken, the D ring prevents the seat belt from functioning correctly by pinching the seat belt and causing it not retract. Reference TSB 23-013-21. This is a preventable issue, but Jeep customers need to know to have their car visually inspected. This was reported already to the NHTSA but closed due to Jeep offering a warranty extension. This solution requires the seat belt to actually break so the customer can be allerted to the issue and have the seatbelt replaced. In my case, my driver seat belt no longer retracts and my passenger side has significant visible stress cracks in the D ring. I notified my Jeep dealer of the issue and the TSB. My first appointment was only for Jeep to confirm the problem, which they did and returned my car to me stating they don’t have the replacement parts which are on backorder with no expected arrival date. I also notified Jeep corporate of this issue in detail. It has been over a month and I must continue to drive my vehicle as is, as the replacement parts are not available. I recommend a recall for Jeep owners to have their seatbelts visually inspected for cracks so the defective parts can be replaced before they actually break and cause a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465798May 23, 2022
SEATS
Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465402May 20, 2022
SUSPENSION
Rear shocks leaked all fluid and the vehicle became very hard to control on rough surfaces. Had the shocks changed and the new ones did the same thing within one month. Now the shocks are on back order and had to be replaced with aftermarket shocks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464690May 15, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The exhaust fuel pump filter gets full every week and it has to run regeneration. This seems to happen too often and can be stressful as you gave to make sure to drive it at high speeds until it is complete
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463918May 9, 2022
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle slowed down independently to approximately 15 MPH. The contact stated that a red "lightning bolt" symbol and the "throttle control" warning lights started blinking on and off. The vehicle would not accelerate when the contact depressed the accelerator. The contact stopped the vehicle and turned off and restarted the vehicle. The failure recurred intermittently. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000. THE CONSUMER NO LONGER OWNS THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463064May 2, 2022
ENGINE
- What component or system failed or malfunctioned, and is it available for inspection upon request? The 2012 to 2015 392 Hemis had a known issue with lifters - like mine does - where the cylindrical rotating ‘spheres’ which contact the cam shaft would wear at their inner axle/shaft, start ‘floating’, and as they would wear more (once the wear starts the wearing accelerates) to where the side-supports/tails for each lifter would make contact with the cam lobes, and start causing ruts and flats on the cam shaft. This will degrade quickly to the point a head-job will be requires, along with new cam and lifter set. Here is what is important; the replacement lifters are a DIFFERENT part number. Take note of what I just stated. Chrysler/Jeep will not replace stock lifters with the SAME ones - they will use an UPGRADED lifter set. SO - this should have been a recall. This fix will cost approx. $6K+ in labor and parts. If a motor is needed $16-$17k. I have the defective parts available. - How was your safety or the safety of others put at risk? People's safety is at risk as a motor blowing up or seizing while driving could be fatal. - Has the problem been reproduced or confirmed by a dealer or independent service center. Yes, Lithia Jeep of Spokane has torn the motor down and confirmed the defect. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, but audible ticking/knocking noise. This defect can be found all over the internet by searching Hemi Tick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462926May 1, 2022
SEATS
The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462765April 29, 2022
AIR BAGS, UNKNOWN OR OTHER
While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462584April 28, 2022
ENGINE
Oil filter housing has a leak due to a crack. This is a known issue (a defect) and this is the second time I've had this happen. TSB NUMBER: 09-008-15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462410April 27, 2022
SEAT BELTS
The passenger side seatbelt does not cinch tightly onto the passenger, potentially causing the passenger to shift forward several inches prior to the seatbelt securing the passenger (IF it secured the passenger) and putting that person in danger with the front airbags / front dash of car in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462355April 26, 2022
UNKNOWN OR OTHER
The passenger headrest deployed because the pin plastic bracket has failed it released the headrest unexpectedly and can not be reset. Please advise this is dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461854April 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The shifter system (monostable shifter/ electronic shift module) malfunctioned 4 times so far. It has been to the dealer 3 times and the following has been replaced: the electronic shift module, the shift head/knob, the electronic shift module again, and finally the wiring itself, and now 10 miles after picking up my car that was being serviced since Monday (it is Friday now), I have the same issue and it makes my car stuck in first or second gear, I cannot shift into park or out of drive unless I shut the engine off, it puts my car into limp mode and won't let me accelerate or else the car jerks, my infotainment screen intermittently shuts off, and I get the following warning lights and messages: Check engine light, Braking system light, TPMS light, traction control light, "Service Electronic Braking System" message, "Service Shifter" message with OBD code U1467, "Service Power Steering" message, "Service Transmission- Continue in D. Do not shift or turn engine off" message. The PRND lights on the shift knob also flash. This is very dangerous as my car cannot be shifted out of drive (into park), the car won't accelerate or move above whatever speed 1st gear or 2nd gear will allow me to, the car physically jerks forward, and whatever systems like power steering, braking, etc. that may be affected based on the warning lights. I only get the diagnostic code U1467 which is for the shifter, though.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461545April 20, 2022
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while moving off from a stop sign, the vehicle inadvertently shifted into neutral and the vehicle stopped independently. The gear shifter showed neutral on the instrument panel. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461240April 18, 2022
UNKNOWN OR OTHER
On multiple occasions, after steady driving for approximately 1 hour the vehicle will suddenly begin decelerating. This has happened while driving in the highway. Once the car is stopped and turned off for approximately 10 minutes, the car will drive normally and accelerate to normal speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461105April 18, 2022
FUEL SYSTEM, GASOLINE
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM NHTSA SAFETY RECALL. THE CONSUMER STATED THERE WAS A DIESEL EGR COOLER SAFETY RECALL. THE CONSUMER RECIEVED NOTICE OF THE RECALL IN NOVEMBER OF 2020. THE CONSUMER STATED THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE DEALER STATED THE PARTS WERE READY BUT, DID NOT MAKE ANY FURTHER CONTACT WITH THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459431April 3, 2022
SEAT BELTS
Cracked plastic pinched section of the seat belt at the D-rings and prevented the seat belts from retracting and locking in a sudden stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459131March 31, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Vehicle lost braking ability intermittently. Had to drive off the road to stop the vehicle without hitting something. Brake light came on the dash but then went off and brakes worked as normal. This has happened several times now. All randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458654March 28, 2022
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 60 MPH, an unknown warning message indicating that the vehicle would not start the next time she would attempt to start it illuminated. The incorrect DEF fluid warning light illuminated. The contact continued to drive to her residence. The vehicle was taken to the dealer where the PCM software was reprogrammed. The contact stated that the failure reoccurred 7 months later. The vehicle was taken back to the dealer where the PCM software was again reprogrammed; however, the failure persisted. The vehicle was taken to the dealer 13 more times and the dealer reprogrammed the PCM software; however, the failure reoccurred while driving. The check engine warning light was illuminated. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to the independent mechanic where it was diagnosed that the PCM software had forced the engine to shut off due to the diesel exhaust fluid system failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,665.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458705March 28, 2022
SEATS
My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458278March 25, 2022
ENGINE
I took my vehicle to get an oil change at a non-Jeep dealership, that I purchased the vehicle from and was told that I had an oil leak and that I would have to take it to a Jeep dealership in order to have it fixed. When I called the Jeep dealership and explained what the previous dealership told me, they said that this is a known issue with Jeep and that they have recently fixed this issue on several Jeeps within the last month. After checking on this site to see if there was a recall in place, due to the costly repair, there was none. How could there be so many complaints on the same year, make and model Jeep, for the same issue, and yet no recall? This is definitely a manufacture defect! They clearly put a plastic part on this vehicle knowing darn well that it will eventually warp due to hot oil being transported through it. $900 is a lot of money!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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