Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11280311November 15, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE SLOWING DOWN TO MAKE SHARP TURNS THE VEHICLE WILL SPONTANEOUSLY SHUT OFF CAUSING THE POWER STEERING AND BREAKING TO NOT WORK. THERE ARE NO ERROR CODES THAT COME UP AND THE RADIO AND AIR/HEAT CONTINUE TO WORK. THE ONLY REASON YOU KNOW THE CAR SHUT OFF IS BECAUSE THE BREAKS AND POWER STEERING WON'T WORK. THIS HAS HAPPENED MULTIPLE TIMES BUT YOU CAN NEVER RECREATE THE PROBLEM ON CUE. IT JUST HAPPENS RANDOMLY WITHOUT WARNING. THIS HAS HAPPENED BOTH COMING OFF THE HIGHWAY RAMP AROUND A TURN AND ON A NORMAL BACK ROAD STREET GOING AROUND A TURN. THE LAST TIME THIS HAPPENED WAS 11-13-2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279640November 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO JERK AND LOST POWER SECONDS LATER. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RETURN TO NORMAL. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MITCHELL CHRYSLER DODGE RAM (416 HOPMEADOW ST, SIMSBURY, CT 06070, (860) 408-6005) WHERE IT WAS TEST DRIVEN AND THE SPARK PLUGS FOR THE CYLINDER WERE REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE LIFTER AND CAMSHAFT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278651November 7, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE 2012 JEEP GRAND CHEROKEE OVERLAND I PURCHASED TWO YEARS AGO HAS STARTED TO COMPLETELY STALL WHILE DRIVING CAUSING THE POWER STEERING TO NOT FUNCTION AS WELL AS THE BRAKES. THIS ENGINE POWER TURNS OFF RANDOMLY AT AROUND 10-15 MPH (WHEN MAKING TURNS, STOPPING AND/OR ACCELERATING) BUT THERE ARE NO WARNING LIGHTS THAT APPEAR ON THE DASH. ALL ELECTRICAL POWER TO THE CAR STILL FUNCTIONS AND THE ENGINE STALL IS NOT NOTICEABLE UNTIL APPLYING PRESSURE TO THE BRAKES OR TRYING TO STEER THE WHEELS. THE FIRST INCIDENT WAS (EASTER) 28 APRIL 2019. THE CAR SHUT OFF AROUND 10 MILES PER HOUR AS I MADE A LEFT TURN CROSSING THE INCOMING LANE INTO A PARKING LOT. LUCKILY THERE WAS NO CAR COMING OR A SERIOUS ACCIDENT WOULD HAVE RESULTED. THE FREQUENCY OF THESE TYPES OF STALLS HAVE BECOME GREATER. THEY ARE HAPPENING AT LEAST ONCE A WEEK WITHOUT ANY TYPE OF WARNING. THE MOST RECENT INCIDENT WAS NOVEMBER 7TH 2019. THIS VEHICLE WAS RELEASED FROM THE DEALERSHIP ON NOVEMBER 1ST, 2019. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP MULTIPLE TIMES TO FIND THE PROBLEM AS WELL AS MAINTENANCE. NOTHING HAS BEEN FOUND THAT WOULD CAUSE THIS. THE DEALERSHIP SAYS THE VEHICLE IS PERFECTLY FINE. AS SIMPLE TEST DRIVE WILL NOT BE ABLE TO FIND THE PROBLEM.THIS IS THE SAME CONCERN AS FCA RECALL T59 AND NHTSA RECALL # 17V-572.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277230October 31, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY AND THEIR WAS A TRACTOR TRAILER TRAVELING AT A SLOW RATE OF SPEED. I PRECEDED TO PASS IT ON A TWO LANE ROAD. AS I PASSED THE TRACTOR TRAILER MY NOW FLASHING CHECK ENGINE LIGHT CAME ON AND THE MY VEHICLE STARTED TO SHAKE, SO I PULLED OFF THE ROAD IMMEDIATELY. MY VEHICLE HAD ABOUT 100000 MILES ON IT AND HAD RAN GREAT UP UNTIL THIS POINT. I HAD IT TOWED TO THE LOCAL AUTHORIZED JEEP DEALERSHIP. THEY LET ME KNOW THAT MY LIFTERS AND CAM WAS DAMAGED AND NEEDED TO BE REPLACED IN WHICH WAS A $4000 JOB!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277266October 31, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN I PRESS THE PUSH START AND THE BRAKE, THE ENGINE WILL STALL AND NOT TURN OVER. IT HAS HAPPENED MULTIPLE TIMES IN THE 4 YEARS I'VE HAD IT. THE LAST TIME I TRIED TO START IT, IT WOULD NOT CRANK. I USED JUMPER CABLES TO TRY AND REVIVE THE BATTERY. DOING THIS REVERTED POWER BACK TO MY VEHICLE, YET IT WOULD STILL NOT TURN OVER. I THEN HAD TO PUT THE KEYFOB INTO THE IGNITION AND TRY IT MANUALLY. STILL NOTHING WORKED AND MY CAR WILL NOT TURN OVER AND START. IT MAKES ONE CLICK, AND THEN NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271482October 28, 2019
ELECTRICAL SYSTEM
VEHICLE WILL NOT START DESPITE HAVING GOOD BATTERY, GOOD STARTER, GOOD PLUGS, AND GOOD FUEL PUMP. THIS HAS HAPPENED BEFORE RELATED TO FAULTY OIL PRESSURE RELAY AND FAULTY TIPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271279October 27, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
IT WAS RAINING I HAD TO START BREAKING WAS GETTING CLOSE TO A RED LIGHT, COULD NOT STOP AND CRASHED INTO ANOTHER CAR AND TOTALED MINE AND INJURED ME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11270572October 24, 2019
SEATS
DRIVERS SEAT HEADREST POPPED FORWARD TO THE EXTEND POSITION WHILE SITTING IN CAR AT A STORE PARKING LOT . ENGINE AND ALL ELECTRICAL ITEMS TURNED OFF. THIS IS ONLY SUPPOSE TO HAPPEN WHEN THE AIRBAGS ARE SET OFF. THESE HEADREST COST FROM 400 TO 700 DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269943October 21, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT TOOK THE VEHICLE TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE THE RECALL REMEDY WAS PERFORMED. WHEN THE CONTACT'S WIFE ATTEMPTED TO START THE VEHICLE, IT WOULD NOT CRANK OR START WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE HAD NOT OCCURRED PRIOR TO THE FAILURE. THE CONTACT HAD THE VEHICLE TOWED TO THE SAME DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE DEALER INITIALLY STATED THAT THE VEHICLE WOULD NOT START. THE DEALER INSTALLED TWO NEW RELAYS ON THE VEHICLE, WHICH ALLOWED THE VEHICLE TO RESTART. THE CONTACT STATED THAT THE FAILURE CONTINUED TO OCCUR A MONTH AFTER THE VEHICLE WAS SERVICED. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK, BUT NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,922. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269748October 20, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEAT BELTS
THERE HAS BEEN A SPORADIC ISSUE WHEN TRYING TO START MY VEHICLE WHERE IT'LL MAKE AN ATTEMPT TO TURN OVER AND GET STARTED BUT IT'S GETTING STUCK AS IF IT'S MAYBE NOT CATCHING THE CORRECT AMOUNT OF FUEL. I'VE ALSO EXPERIENCED SEAT BELT ISSUES WITH MY SEAT BELT LIGHT ON AND BEEPING AS IF IT'S NOT ON BUT IT WOULD ALREADY BE PROPERLY BUCKLED IN. I ALSO HAD AN ISSUE WITH MY ENGINE COOLING SYSTEM THAT WAS CAUSE SOME SORT OF LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268865October 16, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP RAM AND DOVER DODGE CHRYSLER JEEP RAM (396 US-46, ROCKAWAY, NJ 07866, (973) 366-7000) WHERE IT WAS DIAGNOSED THAT THE BODY THROTTLE CONTROL AND WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 77,600. THE VIN WAS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267636October 10, 2019
ELECTRICAL SYSTEM
ON SEPT 21, 2019, JEEP'S TIPM FAILED CAUSING HATCH TO OPEN WITHOUT NOTICE, AND LIGHTS AND TURN SIGNALS TO BLINK WITHOUT ACTIVATION. WE HAD IT REPLACED AND PAID FOR THE REPAIR EVEN THOUGH TIPMS HAVE BEEN RECALLED DUE TO FUEL ISSUES. THIS REPLACEMENT TIPM FAILED AGAIN, CAUSING TURN SIGNAL TO FAIL AND NOT OPERATE. THIS "BAD" TIPM WAS REPLACED AGAIN ON OCT 10, 2019. PROBLEMS OCCURRED WHEN VEHICLE WAS IN OPERATION. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266748October 7, 2019
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPOT AND TRANSITIONING THE VEHICLE TO PARK WHEN THE VEHICLE ACCELERATED. I HAD MY FOOT PRESSED FIRMLY ON THE BRAKE BUT IT DID NOT STOP AND IT WENT UP AND OVER A PARKING BARRIER INTO ANOTHER PARKED VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11265823October 3, 2019
STRUCTURE:BODY, SUSPENSION
I HAVE TWO MAJOR ISSUES. THE FIRST BEING THAT THE LEATHER ON MY DASH HAS COMPLETELY SHRIVELED UP INTO WEIRD BUMPS AND LOOKS HORRIBLE. I'M NOT SURE WHAT WOULD OF CAUSED IT BECAUSE IT IS SOMETHING THAT I HAVE NEVER SEEN BEFORE. THE SECOND THING IS THAT MY BACK RIGHT SUSPENSION IS MESSED UP. THE BACK LEFT SIDE OF MY JEEP SAGS WHEN I PUT IT IN PARK AND AS IT LOWERS INTO PARK LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265599October 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE TRANSMISSION UNINTENTIONALLY SWITCHED INTO NEUTRAL. THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT SHE MOVED THE GEAR SHIFTER INTO NEUTRAL AND BACK INTO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265351October 1, 2019
STEERING
IN 2016, MY 2012 JEEP GRAND CHEROKEE LAREDO HAD ABOUT 38K MILES WHEN I FOUND OUT THAT MY VEHICLES RACK AND PINION HAD A "MINOR LEAK" THAT THEY SERVICE CENTER RECOMMENDED I "KEEP AN EYE ON." THIS WAS SOMETHING I REALLY NEEDED TO SAVE FOR BECAUSE IT WOULD COST $3000 TO REPAIR AND I HAD JUST PURCHASED THE VEHICLE! LESS THAN A WEEK LATER I WAS IN AN ACCIDENT BECAUSE I LOST POWER STEERING WHILE DRIVING WITH MY FAMILY. THIS FORCED ME TO REPLACE THE RACK AND PINION AS WELL AS FURTHER DAMAGE. THIS IS PRETTY UNUSUAL FOR A CAR WITH MILEAGE THAT LOW. ADDITIONALLY, IT IS RIDICULOUS THAT THIS ISSUE HASN'T BEEN A SUFFICIENT IMPETUS FOR INVESTIGATION CONSIDERING HOW UBIQUITOUS THAT EXACT CLAIM IS AMONG JGCL OWNERS. THESE COMMON CLAIMS SUGGEST THAT THE ISSUE ISNT CAUSED BY THE DRIVER, BUT IS IN FACT, A MANUFACTURERS DEFECT. APPROPRIATELY, THE MANUFACTURER IS OBLIGATED TO REMEDY THIS DEFECT.. THE CONSUMER STATED THE ALTERNATOR FAILED AND CAUSED A FIRE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS AS THE VEHICLE EXHIBITED THE FAILURE DESCRIBED IN A RECALL. *JS *JS*DT*JB
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11265275September 30, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN THE CAR IS STATIONARY IT WILL NOT START WHEN THE BUTTON IS PUSHED. THE CAR SHUDDERS AND THE COMPUTER FREEZES. IT CAN ONLY START WHEN THE KEY IS USED IN PLACE OF THE PUSH BUTTON. IT SEEMS AS IF THE STARTER IS NOT RELAYING TO THE FUEL PUMP. THIS CAR UNDERWENT A BIG RECALL IN MARCH OF 2017. THE FUEL PUMP, FUSE BOX, BATTERY AND ALTERNATOR WERE REPLACED. IT WAS AT THE DEALERS FOR THREE WEEKS. THE JEEP BROKE DOWN AND HAD SMOKE COMING FROM UNDER THE HOOD. UNFORTUNATELY, WE RECEIVED THE RECALL NOTICE THREE DAYS AFTER THE PROBLEM OCCURRED, SO WE HAD TAKEN IT TO OUR MECHANIC. THEN WE HAD TO HAVE AN ADDITIONAL TOW TO THE DEALERSHIP. (RECALL R09)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258564September 27, 2019
ELECTRICAL SYSTEM
THE ALTERNATOR BURNED OUT, BURNING OUT ALSO THE STARTER, THE WIRING HARNESS AND THE COMPUTER. THIS SEEMS SIMILAR TO THE RECALL ORDERED FOR SMALLER JEEP ENGINES, BY OUR P60/NHTSA 14V-634 RECALL. I WAS DRIVING THE CAR WHEN THE BATTERY LIGHT CAME ON. THE CAR REMAINED IN OPERATION. I DROVE IT TO A REPAIR SHOP WHICH FOUND THE ISSUES. WHEN I GOT TO THE SHOP, I COULD SMELL A BURNING ODOR. DATE OF 9/1/2019 APPROXIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257622September 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MYRTLE BEACH JEEP (785 JASON BLVD, MYRTLE BEACH, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE MANUFACTURER PROVIDED CASE NUMBER: 64613871. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257817September 24, 2019
UNKNOWN OR OTHER
MY CAR WAS SERVICES ON A FUEL PUMP SAFETY ISSUES;;;NOW IM EXPERIENCING THE SAME ISSUES...THIS IS A MAJOR ISSUE...THIS CAN CAUSE MY LIFE AND OTHER ON THE ROAD...IF MY CAR KEEPS SHUTTING OFF WHILE DRIVING...I CONTACTED THE DEALER...I WAS TOLD I DIDNT HAVE ANY WARRANTY AFTER WAS REPLACED IT ACCORDDING TOO THEM. ..? THANKFUL NO ACCIDENTS BUT MY CAR SHUTT IT OFF.WHAT ARE MY OPTIONS NOW???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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