Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10622330August 14, 2014
ELECTRICAL SYSTEM
VEHICLE STALLS OUT AND LOSES TOTAL POWER (ENGINE SHUTS OFF ) WHILE DRIVING. THIS HAS HAPPENED SEVERAL TIMES AND THERE IS NO PATTERN AS TO WHEN OR WHY IT OCCURS THIS IS EXTREMELY HAZARDOUS, TRYING TO STEER YOUR SUDDENLY POWERLESS VEHICLE TO THE SHOULDER OF THE ROAD AND OUT OF HARMS WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619471August 7, 2014
AIR BAGS
I HAVE RECEIVED RECALL M35/NHTSA 12V-527 OCCUPANT RESTRAINT CONTROL, 3 TIMES IN 2 YEARS, EACH TIME I TAKE IT TO MY CHRYSLER DEALER, STEVENS CREEK CHRYSLER AND DODGE, SAN JOSE CA, THEY SAY THE PARTS ARE ON BACK ORDER AND THAT THEY WILL CALL ME, NEVER HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620728August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619342August 6, 2014
ENGINE, ELECTRICAL SYSTEM
ENGINE LIGHT KEEPS COMING ON ALL CODES ARE CHECKED, REPAIRED, REPLACED. PCM HAS BEEN REPLACED TWICE AND WAS TOLD THAT IT IS IN NEED OF REPLACEMENT AGAIN! COULD THERE BE AN INTERNAL PROBLEM WITH THE COMPUTER SYSTEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619416August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619290August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618901August 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED IN THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. UPDATED 09/16/14*LJ UPDATED 1/15/15/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618632August 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617481July 30, 2014
AIR BAGS, SEAT BELTS
ACCORDING TO CHRYSLER JEEP SAFETY RECALL M35 / NHTSA 12V-527 (THE UPDATED VERSION THAT INCLUDES THE 2002-2004 JEEP GRAND CHEROKEE VEHICLES INSTEAD OF THE ORIGINAL WHICH ONLY INCLUDED 2002-2003 JEEP LIBERTY VEHICLES): "THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL (ORC) MODULE ON YOUR VEHICLE (VIN: XXXXXXXXXXXXXXXXX) MAY EXPERIENCE A FRONT AIRBAG AND/OR SEAT BELT PRETENSIONER INADVERTENT DEPLOYMENT. AN INADVERTENT DEPLOYMENT WHILE DRIVING COULD DISTRACT THE DRIVER AND CAUSE A CRASH WITHOUT WARNING." (DISTRACT? SERIOUSLY? THAT'S HOW A RANDOM AIRBAG DEPLOYMENT IS DESCRIBED???) "CHRYSLER WILL REPAIR YOUR VEHICLE FREE OF CHARGE (PARTS AND LABOR)... SIMPLY CONTACT YOUR CHRYSLER, JEEP, OR DODGE DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT..." WE TRIED TO SCHEDULE THIS "RIGHT AWAY" WITH OUR DODGE DEALER. WE WERE TOLD THE PARTS WERE ON BACK ORDER. IN FEBRUARY 2013 WE WERE TOLD THE SAME THING. IN APRIL WE WERE TOLD THERE IS A ONE YEAR WAITING LIST FOR THIS DEFECT TO BE REPAIRED AS CHRYSLER IS UNABLE TO OBTAIN THE PARTS (THE DEALERSHIP WORDS, NOT MINE). THIS I FIND HARD TO BELIEVE. WHAT IS THE NHTSA GOING TO DO ABOUT THIS? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616262July 25, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS WERE DISCOLORED. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE HEADLIGHTS DID NOT ILLUMINATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615417July 22, 2014
ELECTRICAL SYSTEM
THE WIRES IN THE WIRING HARNESS THAT GOES THROUGH DRIVER DOOR GET FRAYED WITH TIME FROM NORMAL DOOR OPENING AND CLOSING. THIS DISABLES ALL POWER WINDOWS, DOORS, MIRRORS, ETC IN THE CAR. EVEN AFFECTS INSTRUMENT CLUSTER. RE-OPENING AND CLOSING DOOR MAY RESULT IN CONTINUED OPERATION OF POWER WINDOWS, MIRRORS, ETC, BUT IT IS UNPREDICTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615088July 21, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON. THE VEHICLE WAS TAKEN TO A MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608069July 3, 2014
SERVICE BRAKES
AFTER ONLY 9,000 MILES THE ROTORS WERE SO WARPED THE CAR SHOOK VIOLENTLY WHEN BRAKES WERE APPLIED. I REPLACED THE ROTORS. 10,000 MILES LATER THE SAME THING HAPPENED AGAIN. NO ONE WOULD "OFFICIALLY" ADMIT THAT THE ROTORS AND OR THE CALIPERS ARE TOO SMALL FOR THE V8 VERSION OF THE JEEP. I HAVE REPLACED THE ROTORS WITH AFTERMARKET SLOTTED AND VENTED ROTORS 3 MORE TIMES AT A SIGNIFICANT EXPENSE TO ME. THE DANGEROUS PART OF THIS IS IT WARPS QUICKLY AND CAUSES THE CAR TO BE HARD TO CONTROL WHILE BREAKING: NOT A GOOD SITUATION. IN MY OPINION THEY SHOULD HAVE TO PUT A LARGER BRAKING SYSTEM TOGETHER "LARGER ROTORS AND CALIPERS TO DISSIPATE THE HEAT PROPERLY IN THE V8 VERSION OF THE 2004 AND PROBABLY OTHER GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606167June 26, 2014
AIR BAGS
THIS VEHICLE WAS INVOLVED IN A MAJOR ROLL OFF A CLIFF, LANDING ON FRONT END ROLLING SEVERAL TIMES THEN ROLLED SIDE OVER SIDE. THE VEHICLE WAS A TOTAL LOSS. THE AIRBAGS ON BOTH SIDES FAILED TO DEPLOY DURING THIS ACCIDENT. THE DRIVER HAD MULTIPLE BRUISES AND CUTS AROUND HEAD, NECK AND ARMS. ALONG WITH A CONCUSSION THAT IS JUST BEGINNING TO CLEAR UP AFTER 2 WEEKS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10605461June 23, 2014
VISIBILITY, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WAS DRIVING DOWN THE HIGHWAY AND MY DRIVERS WINDOW GRADUALLY STARTED SLIDING DOWN . AT THE TIME I WAS RUNNING THE AIR CONDITION .AND THE WINDOW STARTED SLOWLY COMING DOWN . BY THE TIME I GOT HOME THE WIDOW WAS COMPLETELY DOWN . MY HUSBAND TRIED TO PULL IT BACK UP AND AS HE DID THIS THE WINDOW BROKE RIGHT INTO HIS HANDS AND ALL OVER THE SEAT OF THE CAR. AND I WAS TOLD BY ANOTHER JEEP OWNER THAT SHE HAD A RECALL ON HER JEEP . I WAS JUST WONDERING IF THERE WAS A RECALL FOR IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604835June 20, 2014
SEATS
DRIVER SIDE ELECTRIC ADJUSTABLE SEAT BRACKET BROKE, MAKING THE SEAT WOBBLE AND ROCK FROM SIDE TO SIDE AND BACK AND FORTH. IT APPEARS THAT THIS IS ADDING STRESS TO THE OTHER CONNECTING POINTS ON THE BRACKET AND WILL EVENTUALLY RENDER THE SEAT INOPERABLE. THE BROKEN SEAT BRACKET IS A HAZARD TO SAFE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596916June 8, 2014
ENGINE, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2004 GRAND CHEROKEE . SEVERAL MONTHS AGO, I STARTED TO HAVE STALLING ISSUES. HOT OR COLD, DRY OR WET, FIRST DRIVE OF THE DAY OR LAST, IT DIDN'T MATTER. THE ENGINE WOULD CUT OUT IN THE MIDDLE OF DRIVING REGARDLESS OF SPEED. I HAD TO PUT IT IN NEUTRAL, RECRANK IT AND PUT IT BACK IN DRIVE JUST TO AVOID ACCIDENTS, OTHERWISE IT DRIFTS OUT OF CONTROL. AT FIRST I THOUGHT THIS WAS AN ISOLATED INCIDENT BUT NOW IT HAPPENS ALMOST EVERYDAY. IT'S DANGEROUS BUT I HAVE NO CHOICE TO DRIVE TO GET TO WORK AND FROM THE INTERNET A LOT OF OTHER JEEP USERS HAVE THE SAME ISSUE. WHY NO RECALL ON THIS ISSUE? OBVIOUSLY THERE IS A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596381June 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595965June 4, 2014
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED THIS VEHICLE SEPTEMBER OF 2013 AND ALTHOUGH I LOVE THIS VEHICLE THERE IS ONE THING THAT IS SO NOT RIGHT ABOUT IT ALSO. IN THE BEGINNING THE WINDOWS, DOOR LOCK AND ELECTRIC WINDOWS WOULD STOP WORKING THEN ALL OF A SUDDEN THEY ARE AGAIN. THIS VEHICLE WAS EQUIPPED WITH THE MOST INADEQUATE ELECTRIC DOOR UNLOCKING SYSTEM. THERE IS THIS VERY THIN WIRE VERY THIN WIRE ATTACHED TO THIS HEAVY METAL THING THAT JUST SITS IN WINDOW. THE WIRE COMES APART SO EASY AND IT SHOULD NOT. NOW THAT I HAVE OWNED THE VEHICLE FOR ALMOST A YEAR NOW THE PROBLEM HAS BECOME WORSE OVER THE MONTHS. YOU USE TO BE ABLE TO OPEN AND CLOSE DRIVER DOOR AND RIGHT AWAY EVERYTHING WOULD START WORKING AGAIN. NOW THAT IT IS HOT OUTSIDE I CAN NOT GET IT TO WORK AT ALL MY WINDOWS STAYED ROLLED DOWN I CAN'T ADJUST MY MIRRORS AND MY ELECTRIC DOOR LOCKS DON'T WORK FOR DRIVER DOOR. I FEEL THAT THIS IS A SAFETY HAZARD IN SO MANY WAYS. I HAVE RESEARCHED THIS THIS IS COMMON PROBLEM WITH ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594810May 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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