Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11481525August 27, 2022
SEATS, AIR BAGS
The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11480829August 23, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact FCA US and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11480507August 22, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11480556August 22, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the dealer and it was confirmed that parts were not yet available. The contact stated that while driving at 75 MPH, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. Simultaneously, several unknown warning lights appeared on the instrument panel. The vehicle failed to accelerate upon depression of the accelerator pedal. The contact was able to coast the vehicle to the shoulder of the highway. The contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. The vehicle was towed back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and the contact was given a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480595August 22, 2022
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while the vehicle was receiving routine maintenance at the local dealer, the contact was informed that the motor mounts needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 69,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480652August 22, 2022
SEAT BELTS
Seat Belt will not retract and lock in sudden stops or in crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480371August 20, 2022
SEAT BELTS
Both driver and passenger seat belts have issues with retracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480130August 19, 2022
ENGINE
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL. THE CONSUMER STATED THE ENGINE HAD BEEN REPLACED THREE TIMES. THE CONSUMER STATED THE ENGINE DIED WHILE IT WAS BEING DRIVEN. ALSO, THE VEHICLE LOST POWER STEERING DURING THIS INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480039August 18, 2022
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
This has happened three (3) times to me. The instrument cluster on my 2014 jeep Grand Cherokee just blackouts and the windshield wipers go on, then multiple cluster warning lights illumination and a loss of anti-lock brake system (ABS) / electronic stability control system function stops. The vehicle slows down because of loss of power. A loss of instrument cluster illumination and/or loss of ABS function while driving could cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479503August 16, 2022
SEATS
For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479175August 13, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. Several error messages appeared and went black again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478565August 10, 2022
STRUCTURE:BODY
Dash board leather cover bubbling de lamanting. Causing stange reflections in windshield while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477704August 5, 2022
SEAT BELTS
With less than 16,000 miles, the driver side seat belt just stopped recoiling. Wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. Ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. This will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477717August 5, 2022
POWER TRAIN
the transmission will drop in gear from 8th to 4th will have to pull over and turn car off then on will reset works fine in manual but in automatic itll shift on its own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477780August 5, 2022
SEATS
My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11477443August 3, 2022
ELECTRICAL SYSTEM
I was driving my car this afternoon when the car automatically slipped into neutral, thankfully I had just gotten off the main road and was on a gravel road. The car literally came to a halt, stopped, I could not restart, and the steering wouldn't move. I was able to get the car towed to a local garage, who said the issue was more than likely the fuse box, they will not touch it as they believed there may be a recall for the fuse box. I have searched for recalls via my vin, and I do not see a recall for my specific car for this issue, but do see that this has been an issue. How are recalls identified? I have a call into a Jeep Dealership and I am hoping to get an appointment tomorrow and get the car towed once more. This truly was a safety issue as if I was on the highway that I had just left I would have been driving at 55MPH. I do not have an estimate as I am working to secure an appointment with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475937July 26, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Emergency Brake engages while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476004July 26, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475405July 22, 2022
SEATS
Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475082July 21, 2022
ENGINE
Transmission will slip into neutral while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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