Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11076547March 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT HAD TO EXERT FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER (LARRY H. MILLER CHRYSLER JEEP DODGE, 1800 W 104TH AVE, DENVER, CO 80234, (720) 907-0928) STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE ONCE THE PARTS ARRIVED. THE CONTACT CALLED THE DEALER SINCE NOVEMBER OF 2017, BUT HAD NOT RECEIVED A FOLLOW-UP RESPONSE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071714February 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE STARTING THE VEHICLE, IT STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065277January 26, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROYAL GATE DODGE CHRYSLER JEEP RAM (15502 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 394-3400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064515January 23, 2018
ENGINE
2013 JEEP GRAND CHEROKEE WITH A 3.6 LITRE PENTASTAR V6 ENGINE AND 56,500 MILES DID NOT PRODUCE HEAT FROM THE VENTS AND OVERHEATED.THE VEHICLE WAS TOWED TO SEAVIEW JEEP IN OCEAN NEW JERSEY.THE FIRST TWO TIMES THE VEHICLE WAS TOWED TO THE DEALERS SERVICE DEPARTMENT IT WAS RETURNED TO ME AND THE SERVICE REP STATED THAT THE OVERHEATING ISSUE COULD NOT BE REPLICATED. AFTER RESEARCHING THE ISSUE MYSELF AND THE ENGINE OVERHEATING A THIRD TIME I ASKED THE SERVICE MANAGER IF THE ENGINE COULD BE HAVING AN ISSUE WITH EXHAUST GASES ENTERING THE COOLING SYSTEM AND CAUSING THE ENGINE TO OVERHEAT AND IF THIS WAS CHECKED IN THE PREVIOUS TROUBLESHOOTING OF THE VEHICLE. THE MANAGER REPLIED THAT A BLOCK TEST WAS NOT DONE AND TO RETURN THE VEHICLE SO THE TEST COULD BE PERFORMED. THE VEHICLE WAS KEPT AT THE DEALERSHIP AFTER THE SECOND TIME IT WAS TOWED THERE FROM 12/22/17 - 1/16/18 AND RETURNED TO ME AFTER THEY CLAIMED THAT THEY FLUSHED AND FILLED THE COOLING SYSTEM AND RAN THE VEHICLE FOR SEVERAL DAYS WITHOUT IT OVERHEATING OR LOSING HEAT. THE MANAGER DID ADMIT THAT THERE WAS A WATER SWOOSHING SOUND COMING FROM BEHIND THE DASH THAT WAS UNUSUAL AND CLAIMED THERE WAS AIR POCKETS THAT THEY REMOVED WHEN THEY BLED THE AIR FROM THE SYSTEM. AFTER THE VEHICLE WAS RETURNED TO ME ON 1/16/18 IT WAS DRIVEN ON 1/17/18 BY MY WIFE AND THE NO HEAT/OVERHEATING ISSUE RETURNED AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR THE THIRD TIME AND THE BLOCK TEST WAS PERFORMED.THE SERVICE MANAGER REPORTED TO ME THAT THE ENGINE HAD A CRACKED LEFT CYLINDER HEAD AND QUOTED ME A $2600 REPAIR COST. I CALLED CHRYSLER JEEP CUSTOMER CARE AT 877-426-5337 TO FILE A COMPLAINT AND A REDUCED RATE FOR REPAIRS WAS NEGOTIATED DOWN TO $500 WITH A CASE #33267278. I DON'T BELEIVE I SHOULD BE LIABLE DUE TO THE MANUFACTURES DEFECTIVE CYLINDER HEAD. THE CRACKED CYLINDER HEAD HAS BEEN REPORTED ON NUMEROUS 3.6 PENTASTAR ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064097January 22, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS BEING DRIVEN, THE OCCUPANT CONTROL RESTRAINT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BARNETT KIA JEEP CHRYSLER DODGE (3610 HWY 61 N, WHITE BEAR LAKE, MN 55110, (651) 429-3391) WHERE IT WAS CONFIRMED THAT THERE WAS A FAILURE WITH THE OCR MODULE; HOWEVER, THE PART TO REMEDY THE VEHICLE WAS UNDER BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063599January 18, 2018
SERVICE BRAKES
FCA RECALL - DEALER RECOMMENDED BY FCA CORPORATE HAVE REFUSED TO PERFORM RECALL WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061768January 17, 2018
UNKNOWN OR OTHER
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY RECALLS AND PARTS NOT BEING AVAILABLE FOR REPAIR. *LD THE CONSUMER STATED THE VEHICLE HAD 5 RECALLS THAT EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063214January 17, 2018
STEERING, UNKNOWN OR OTHER
LEAKING POWER STEERING FLUID FROM UNKNOWN AREA CAUSED SMOKE FROM UNDER THE HOOD AND LOSS OF STEERING CAPABILITIES WHILE IN MOTION. ALSO OCCASIONAL IGNITION SWITCH ISSUES THAT OCCUR WHEN PRESSING THE START BUTTON. STARTER KEEPS TURNING THE ENGINE OVER HOWEVER THE VEHICLE NEVER COMPLETES THE CRANKNG CYCLE. DRIVER HAS TO OPEN THE DOOR THEN HIT THE START BUTTON AGAIN BEFORE STARTER WILL STOP. PUSH CAP START MUST THEN BE REMOVED AND THE KEY INSERTED IN ORDER TO TURN THE ENGINE OVER AND CRANK PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061370January 9, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEMER DODGE CHRYSLER JEEP RAM (728 QUAKER RD, QUEENSBURY, NY 12804) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057771December 31, 2017
ELECTRICAL SYSTEM
DASH BOARD LIGHTS, INSTRUMENT PANEL, RADIO, ETC, FLICKERED THEN WENT DEAD. BATTERY WAS DEAD AND HAD TO REPLACED. TOWED CAR TO MECHANIC; BATTERY WAS DEAD, ALTERNATER WAS TOAST, AND ON BOARD COMPUTER HAD TO BE REPLACED. TOTAL COST TO REPLACE BATTERY, ALTERNATOR, COMPUTER AND COMPUTER REPROGRAMMING WAS $1,700. I WAS IN PROCESS OF PARKING THE CAR WHEN THIS HAPPENED. WAS WITHOUT THE CAR FOR A WEEK WHILE BEING REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057131December 28, 2017
ENGINE
WHEN DRIVING THE VEHICLE EVERY SINGLE THING TURNED ON. WINDSHEILD WIPERS, EVERY LIGHT ON THE DASH BOARD LIGHT UP LIKE A CHRISTMAS TREE, ENGINE STARTED TO REV UP, THE DASH BOARD WAS GOING UP AND DOWN WITH THE SPEED. EVERYTHING WAS GOING AND IT WAS STRANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055222December 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND THE ENGINE WAS ABLE TO RESTART AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LITHIA BRYAN CHRYSLER JEEP DODGE, 301 N. EARL RUDDER FWY, BRYAN, TX 77802) WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054817December 14, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRANDE CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COLE CHRYSLER DODGE JEEP (3550 BROAD ST, SAN LUIS OBISPO, CA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054089December 12, 2017
SERVICE BRAKES
HAVE TRIED 3 TIMES TO TAKE THE CAR TO A JEEP DEALER AND THEY ARE UNABLE TO DO THE RECALL REPAIR DUE TO LACK OF QUALIFIED MECHANICS TO DO THE RECALL. ONE DEALER GAVE ME A CONFIRMED APPOINTMENT AND AFTER WAITING 3 HOURS FOR MY VEHICLE, THEY SAID THEY DIDN'T HAVE ENOUGH MECHANICS TO REPAIR IT THAT DAY. I HAD TO LEAVE WITH THE CAR IN THE SAME CONDITION I BROUGHT IT IN. I CANNOT AFFORD TO LOOSE ANY MORE WORK AND THEY TELL ME THEY DON'T GIVE LOANER CARS FOR RECALLS. I WILL NEVER BUY A JEEP AGAIN. THEIR DEALERS ARE VERY UNRELIABLE AND DON'T HONOR THEIR SERVICE APPOINTMENTS EVEN WHEN YOU ARE WAITING 3 HOURS FOR THE CAR. MY VEHICLE'S RECALLS ARE A SAFETY CONCERN. I STILL HAVE TO PAY THE BANK MY MONTHLY INSTALLMENT EVEN IF THE CAR IS NOT SAFE BECAUSE I MUST HONOR MY CONTRACT WITH THE BANK. HOW ABOUT JEEP DEALERS HONORING THEIR CONTRACTS WITH THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053728December 10, 2017
POWER TRAIN
THE GEAR IS SLIPPING IT TAKES A HARD TIME TO COME OUT OF 1ST GEAR ALMOST AS THE CAR NEEDS TO WARM UP.THIS HAS BEEN OCCURRING FOR MONTHS AND I SEE THERE HAS BEEN OTHER COMPLAINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052713December 6, 2017
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY USING THE CRUISE CONTROL, THE CAR SUDDENLY ACCELERATED. THE GAS PEDAL WAS PINNED TO THE FLOORBOARD. I ATTEMPTED TO DISENGAGE THE CRUISE CONTROL BY PRESSING DOWN ON THE BRAKE PEDAL. IT DID NOT DISENGAGE THE CRUISE CONTROL LEAVING THE CAR STILL ACCELERATING IN TRAFFIC UP TO AND BEYOND 90 MPH. I ATTEMPTED TO TURN OFF THE CRUISE CONTROL WITH THE SWITCH ON THE STEERING WHEEL BUT IT DID NOT DISENGAGE THE CRUISE CONTROL. I DID SEE A WARNING LIGHT APPEAR ON THE DASHBOARD BUT WAS UNFAMILIAR WITH IT. I LATER LOOKED IT UP IN MY OWNERS MANUAL AND IT WAS THE "ELECTRONIC THROTTLE CONTROL" ETC) LIGHT. REALIZING THERE WAS NO WAY TO DISENGAGE THE CRUISE CONTROL, MY ONLY OPTION WAS TO TRY TO SLOW THE CAR DOWN BY PRESSING AS HARD AS POSSIBLE ON THE BRAKE PEDAL WHILE THE ENGINE WAS ATTEMPTING TO CONTINUE TO ACCELERATE. THIS WAS MODERATELY SUCCESSFUL AND ALLOWED ME TO REDUCE THE SPEED TO A MANAGEABLE SPEED TO LANE CHANGE TO THE EMERGENCY LANE. ONCE THERE I USED BOTH FEET ON THE BRAKE PEDAL WHERE I WAS ABLE TO ALMOST STOP THE CAR WHILE THE ENGINE RACED. IT WAS NOT ABLE TO TURN THE CAR OFF BECAUSE IT WAS STILL IN GEAR SO I THREW THE CAR INTO PARK AND PUSHED THE OFF BUTTON. THE CAR SHUT OFF AND I WAS SAFELY STOPPED ALONGSIDE THE HIGHWAY. I HAVE SINCE BEEN ABLE TO DRIVE THE CAR BUT HAVE NOT ATTEMPTED TO USE THE CRUISE CONTROL. I HAVE SCHEDULED IT TO BE SERVICED AND WILL HOPEFULLY GET SOME SORT OF DATA FROM THE CAR AS TO THE MALFUNCTION. ## VIN PASSED ## JEEP GRAND CHEROKEE 2013 ## *TT *AS *JS *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052603December 5, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER STOPPING THE VEHICLE IN THE DRIVEWAY AND SHIFTING INTO THE PARK POSITION, THE CONTACT EXITED THE VEHICLE. APPROXIMATELY TWO MINUTES LATER, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE GARAGE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER (BOB HOWARD CHRYSLER/JEEP IN OKLAHOMA CITY, OK), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. *BF UPDATED 8/16/18*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11052105December 3, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MULTIPLE EPISODES OF EXTENDED CRANK WITHOUT START. ALSO SEVERAL EPISODES OF STALLING WITHOUT WARNING WHILE DRIVING - 1X IN DRIVE BUT ANOTHER TIME ON HIGHWAY AT NIGHT IN TRAFFIC. ALL EPISODES HAVE HAPPENED IN 2017 STARING AUGUST THROUGH 'NOW'. CAR HAS BEEN TO DEALER SERVICE 4 X WITHOUT RESOLUTION. CURRENTLY WITH DEALER BEING OPERATED WITH A "FLIGHT RECORDER" AS THEY DID EXPERIENCE PROBLEM BUT COULDN'T IDENTIFY THE MECHANICAL SOURCE - THEY CONTACTED "CHRYSLER" FOR ADVICE. I'M LUCKY, I'M DRIVING A LOANER FOR 3 WEEKS NOW FROM MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048403November 25, 2017
ENGINE
NHTSA RECALL #17V-435. ALTERNATOR NEEDS CHECKED TO MAKE SURE NO FAILED DIODES. I RECEIVED A RECALL NOTICE 6 MONTHS AGO OR SO AND I KEEP GETTING TOLD THERE ARE NO PARTS AVAILABLE. HOW IS THIS POSSIBLE CONSIDERING PER THE RECALL, IT COULD CAUSE A FIRE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048242November 24, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL WHILE DRIVING 15 MPH. THE CONTACT DROVE THE VEHICLE TO LITHIA CHRYSLER JEEP OF RENO (3223 MILL ST, RENO, NV 89502) AND WAS INFORMED THAT THE ALTERNATOR WAS THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS REPAIRED. . THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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