Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11292477January 1, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
MY JEEP ALL OF A SUDDEN STALLED RIGHT BEFORE A SHARP CORNER CAUSING PANIC AND LOSS OF CONTROL OF THE VEHICLE. MY FAMILY IS SCARRED AND MY WIFE DOES NOT TRUST DRIVING THE VEHICLE ESPECIALLY AFTER NOT EVEN A WEEK LATER WE RECEIVED A RECALL LETTER STATING VEHICLE CAN STALL BUT THERE'S NO SOLUTION!!!! WHEN THE JEEP STALLED I DROVE INTO A DITCH UNABLE TO OVER POWER THE ALL OF A SUDDEN TIGHT STEERING AND NOW I HAVE SUSPENSION PROBLEMS!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291984December 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, GRAY SMOKE APPEARED UNDER THE HOOD. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291267December 26, 2019
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL PUMP). THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED TO WAIT ON THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND ADVISED THE CONTACT THAT THEY MAY NEED TO REPLACE THE FUEL PUMP; HOWEVER, IT MAY NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291024December 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JONES JUNCTION CHRYSLER DODGE JEEP RAM (1510 BEL AIR RD, BEL AIR , MD 21014, (410) 879-6400) WHERE A TEST DRIVE WAS COMPLETED. THE DEALER NOTICED FAILURE WITH THE BRAKE PEDAL, BUT A FAILURE CODE COULD NOT BE FOUND. THE TECHNICIAN INFORMED THE CONTACT TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO PURCHASING THE VEHICLE, IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,738.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291042December 24, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BZ MOTORS (6801 WEST BRANCH HWY, LEWISBURG, PA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290800December 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY CAR IS KEEP ACTING IN VERY WEIRD WAY,, BUT LAST TIME MAKE ME VERY VERY FEAR TO DRIVE IT. AND I FACE THIS SITUATION MANY TIME THIS YEAR, THE PROBLEM IS APPEARS FEW TIMES AND I SEND IT FOR FIXING BUT STILL NO ONE FOUND THE EXACT REASON OF THE PROBLEM, STILL I AM FACING THIS PROBLEM EVERY AROUND 3 WEEKS. I AM SO TERRIFIED TO DRIVE MY JEEP. I LOVE IT SO MUCH & HAVE IT FOR 4 YEARS BUT THIS YEAR I START TO HAVE A VERY SERIOUS ISSUES WITH MY CAR. THE PROBLEM IS: 1) WHEN I AM DRIVING IN THE HIGH WAY SUDDENLY MY CAR SWITCHED OFF AND ON AGAIN WITHOUT ANY REASON.( THIS HAPPENS MANY TIMES) 2) MY SEAT IS GOING FORWARD AND BACK WORD SUDDENLY ( HAPPENS TWICE) 3) THE 2 SIDED MIRRORS ON THE RIGHT AND LEFT CLOSING AD OPENING SUDDENLY WHEN I AM DRIVING. ( HAPPENS 3 TIMES) 4) THE LIGHT AT NIGHT CLOSING OR BECOME VERY LOW FOR FEW MINUTES WHILE DRIVING.(HAPPENS TWICE). THOSE PROBLEMS COMES AND DISAPPEARS SUDDENLY AND WHEN I SEND MY CAR FOR FIXING THEY MENTION ANOTHER ISSUES WHICH I ALWAYS PAY FOR IT.. BUT I HAVE ONLY THOSE PROBLEMS THAT APPEARS REPEATEDLY AND SUDDENLY. PLEASE NOTE THIS HAPPENS ONLY WHILE DRIVING. PLEASE PLEASE ADVICE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290865December 23, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. UPON CONTACTING NHTSA, THE CONTACT WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE; HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291004December 23, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS WHILE RUNNING AT VARIOUS SPEEDS AND AT TIMES WILL NOT START. THE TRANSMISSION PERIODICALLY MISSES AND MAKES HARD KNOCKING SOUND. STARTED DOING THIS 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289365December 16, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE STALLS WITHOUT WARNING. VEHICLE IS IN MOTION, SLOWING TO TURN. USUALLY ON A RIGHT TURN NEAR BEGINNING OF TURN. POWER ASSIST STEERING AND BRAKING DISABLED. HAS HAPPENED APPROXIMATELY 10-12 TIMES SINCE PURCHASED IN FEBRUARY 2019. REPORTED TO DEALERSHIP ON MARCH 5, 2019, AT WHICH TIME WE WERE TOLD IT WAS A PREVIOUS RECALL AND THEY WOULD ORDER PARTS TO REDO RECALL. INFORMED TODAY THAT A NEW RECALL WAS ISSUED, BUT NO SOLUTION IS READY. REPORTING FOR NHTSA RECORDS.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287117December 5, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO SCRANTON DODGE (1146 WYOMING AVE, SCRANTON, PA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM) WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.*CW *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286894December 4, 2019
FUEL SYSTEM, GASOLINE
EMAIL 1 OF 2 ATTACHED IS THE EMAIL I SENT TO CHRYSLER. PLEASE HELP. [XXX] FROM: [XXX] DATE: DECEMBER 4, 2019 AT 11:12:21 AM EST TO: US CUSTOMER CARE <[email protected]>, [XXX] SUBJECT: [XXX] CASE NUMBER [XXX] [ REF:_00DJ01QSDF._5003ZZC7YL:REF ] RECALL 18V-813 RECALL INFO ATTACHED BELOW MY 2012 JEEP GRAND CHEROKEE VIN# [XXX] WAS TOWED TO ROUTE 46 JEEP IN LITTLE FALLS, NJ 4 DAYS AGO ON 11/30/19. MY JEEP STOPPED IN THE MIDDLE OF THE HIGHWAY SAT EVENING, I WAS NOT ABLE TO PULL OVER TO THE SHOULDER, I WAS ON A STEEP CURVE WITH CARS FLYING BY BEEPING AT ME. IT WAS TERRIFYING AND IS A SERIOUS SAFETY ISSUE. IT WAS DETERMINED AND DIAGNOSED BY THE DEALERSHIP THAT THIS IS DUE TO THE CURRENT RECALL OUT. MY CAR IS NOT DRIVEABLE UNTIL THIS RECALL IS REMEDIED AND THE DEALERSHIP INFORMED ME THAT THEY DO NOT HAVE THE PARTS TO REPAIR MY TRUCK. IT IS DISGRACEFUL THAT YOU WOULD ALLOW ME AS A CUSTOMER TO BE PUT IN THIS TYPE OF SITUATION, NOT EVEN OFFERING ME A LOANER CAR. I HAVE BEEN HAVING TO PAY TO UBER TO WORK, TO PHYSICAL THERAPY AND TO BREAST CANCER TREATMENT. THIS FUEL PUMP RELATED RECALL WAS ISSUED OVER A MONTH AGO. IF YOU ARE UNABLE TO REPAIR AN ACTIVE RECALL, THEN YOU NEED TO FIND AN ALTERNATE RESOLUTION FOR ME AS THE CUSTOMER. TO MAKE MATTERS WORSE I'M TOLD IF I PAY FOR MY RECALL IT CAN BE REPAIRED WITH EXISTING DEFECTIVE PARTS UNTIL THE RECALL PARTS BECOME AVAILABLE AND BEING TOLD I CAN ATTEMPT TO COLLECT MY MONEY BACK FROM CORPORATE. THIS IS UNACCEPTABLE. BEING THAT NO ONE IS ABLE TO PROVIDE ME WITH RESOLUTION, HERE ARE MY PROPOSED SOLUTIONS: INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286897December 4, 2019
FUEL/PROPULSION SYSTEM
EMAIL 2 OF 2 HERE ARE MY PROPOSED SOLUTIONS: #1 CORPORATE PAYS THE DEALERSHIP TO FIX THE RECALL PROBLEM WITH THE FUEL PUMP RELAY ISSUE NOW WITH THE CURRENT PARTS THEY HAVE AND THEN THE DEALER WILL FIX IT AGAIN WHEN YOU GET THE CORRECT RECALL PARTS IN. YOU AS CHRYSLER CAN SORT IT OUT WITH THE DEALER AND I AS THE CUSTOMER AM NOT ASKED TO PAY FOR A RECALL. #2 IF MY CAR IS NOT ABLE TO BE REPAIRED UNTIL THE RECALL PARTS ARE AVAILABLE, THEN PROVIDE ME WITH A LOANER CAR UNTIL MY CAR IS REPAIRED. I EXPECT TO BE CONTACTED BY END OF BUSINESS DAY WITH YOUR PROPOSED RESOLUTION. [XXX] ON DEC 4, 2019, AT 10:48 AM, US CUSTOMER CARE <[email protected]> WROTE:  [XXX]; HERE IS YOUR CASE [XXX]. THANK YOU, FCA CUSTOMER SERVICE--DOAA REF:_00DJ01QSDF._5003ZZC7YL:REF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286961December 4, 2019
ELECTRICAL SYSTEM, ENGINE
ALTANATER CAUGHT ON FIRE WHILE DRIVING RESULTING IN DAMAGES
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11286739December 3, 2019
FUEL/PROPULSION SYSTEM
MY JEEP DIED ON THE MIDDLE OF THE HIGHWAY ON 11/30/19 DURING THE EVENING. IT IS A SERIOUS SAFETY CONCERN AS IT STOPPED IN THE MIDDLE OF THE LANE AND THE SHOULDER AT A DANGEROUS CURVE AND CARS WERE FLYING BY BEEPING AT ME. I AM VERY FORTUNATE MY JEEP WAS NOT HIT AND I WASN'T HURT. I HAD IT TOWED TO ROUTE 46 JEEP IN LITTLE FALLS NJ WHERE THEY DIAGNOSED THE PROBLEM AS PART OF THE CURRENT FUEL PUMP RECALL. THEY TOLD ME I WOULD HAVE TO PAY FOR THE RECALL AS IT IS A NEW RECALL. A CUSTOMER IS NOT RESPONSIBLE TO PAY FOR A RECALL. I NEED YOUR HELP. I NEED MY TRUCK TO GET TO WORK AND BREAST CANCER TREATMENT. THE DEALER HAS HAD IT FOR 3 DAYS TRYING TO 'FIGURE OUT' HOW TO HANDLE THIS SITUATION. THIS IS NOT ACCEPTABLE. CAN YOU PLEASE INTERVENE. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283123December 1, 2019
POWER TRAIN
MY JEEP HAS BEEN GOING INTO FIRST GEAR ON ITS ON WHILE IN MOTION WITHOUT ME DOING ANYTHING. IT HAS BEEN OCCURRING FOR THE LAST 2 YEARS BUT IS NOW HAPPENING WITH MORE FREQUENCY. IT HAS USUALLY HAPPENED AFTER HAVING BEEN STOPPED AT A STOP SIGN OR RED LIGHT AND AFTER GETTING BACK INTO MOTION AND UP TO SPEED BUT IT HAS HAPPENED WHILE DRIVING WITHOUT HAVING RECENTLY STOPPED. I AM USUALLY IN TRAFFIC AND UNABLE TO PULL OVER SO I HAVE BEEN HAVING TO PUT IT IN NEUTRAL AND THEN BACK INTO DRIVE WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282648November 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CHRYSLER MADE A RECALL ON THE FUEL PUMP RELAY ON NOV 14, 2019. ON NOV 18, 2019 MY VEHICLE COMPLETELY STOPPED IN THE MIDDLE OF THE STREET AND DID SO NUMEROUS TIME DURING THE WEEK. LUCKILY, I WAS NEVER ON THE HIGHWAY WENT IT HAPPENED. I CALLED CHRYSLER THEY INFORMED ME IT WAS ONE OF THE VEHICLES IN THE RECALL, HOWEVER THEY DID NOT HAVE A SOLUTION AT THE MOMENT AND I HAD TO WAIT UNTIL JAN 2020. I COULD NOT DRIVE A VEHICLE IN THAT CONDITION, SO I TOOK IT TO MY MECHANIC. I CALLED CHRYSLER TO INFORM THEM OF THIS AND THEY SAID TO JUST SUBMIT THE PROOF OF THE SERVICE. HOWEVER, WHEN I DID SUBMIT THE PROOF THEY DECLINED IT STATING CHRYSLER HAD NOT UPDATED THE RECALL AND THERE WERE NO PARTS. I SHOULD GET REIMBURSED FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282030November 24, 2019
FUEL/PROPULSION SYSTEM
I HAD BEEN EXPERIENCING PROBLEMS WITH MY CAR STALLING WHILE CRANKING OR IT WOULD GET HUNG UP AND CUT RIGHT BACK OFF MORE THAN 3X NUMEROUS TIMES SO MANY I CAN'T COUNT! I CALLED MOPAR SERVICE NUMBER BECAUSE THE FIRST FUEL PUMP RELAY CALL AND THEY DID ABSOLUTELY TOLD ME TO GO TO A DEALERSHIP AND RUN DIAGNOSTICS WHICH IS AROUND $200 RIGHT OFF THE BAT! THIS WAS MAY OF 2019 HERE IT IS NOV AND THERE IS NOT A REMEDY YET OR PARTS AVAILABLE! I SHOULD NOT HAVE TO PAY AND BE REIMBURSED ESPECIALLY WHEN I CALLED WAY BEFORE NOW ABOUT THE SAME PROBLEM AS BEFORE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281961November 23, 2019
FUEL/PROPULSION SYSTEM
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019. I HAD NUMEROUS INSTANCES THIS PAST YEAR WHERE THE VEHICLE STALLED UNEXPECTANTLY AND THEN WOULD NOT START. HAD TO HAVE IT TOWED TO THE DEALER AND THEY REPLACED THE FUEL RELAY BUT I HAD TO PAY FOR THE SERVICE. I WAS TOLD THAT THIS WAS THE SECOND TIME THAT THE FUEL RELAY HAD BEEN REPLACED ON MY VEHICLE. CAN I GET MY MONEY BACK? IS THIS NEW RECALL A PERMANENT FIX OR WILL I HAVE TO REPLACE THE PART AGAIN WITHIN A YEAR OR TWO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281232November 19, 2019
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY FAILING AFTER RECALL WAS REPORTED AS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280747November 18, 2019
STEERING
SOUND COMING FROM STEERING COLUMN WHEN TURNING. DEALER DIAGNOSTIC IDENTIFIED A FAILING STEERING RACK AND PINIONS. NEED TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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