Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11306300January 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PRESSING THE PUSH START BUTTON, THE ENGINE WOULD NOT CRANK OR OPERATE AS NEEDED. NO WARNING LIGHT WAS ILLUMINATED WHILE THE FAILURE OCCURRED. THE CONTACT TOWED THE VEHICLE TO (BACHMAN CHRYSLER DODGE JEEP RAM 630 BROADWAY ST, JEFFERSONVILLE, IN 47130) WHERE THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS SUBJECTED TO: NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, AND THE CONTACT WAS INFORMED THAT THE FAILURE ALSO OCCURRED WITH THE FUEL PUMP RELAY. THE CONTACT WAS INFORMED THAT THE REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302309January 27, 2020
POWER TRAIN
2012 GRAND CHEROKEE V6. TRANSMISSION RANDOMLY SLIPS TO NEUTRAL WHILE STILL IN DRIVE WITHOUT WARNING. MOSTLY WHILE STOPPED FOR LIGHT OR SIGN. SHIFTING TO NEUTRAL AND BACK TO GET IT INTO DRIVE AGAIN. NO SIGNS OF SHIFTING, SOUNDS, LURCHING, BUMPS OR GRINDING. SMOOTH AS CAN BE, ONLY WAY I CAN TELL IS THE CAR ACCELERATES. REPAIR SHOP CANNOT FIND A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302235January 27, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE APPROACHING A STOP SIGN THE BRAKE PEDAL WAS DEPRESSED, AND THE VEHICLE CEASED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE FAILURE WAS EXPERIENCED 9 TIMES IN THE LAST 3 MONTHS. THE VEHICLE WAS TAKEN TO BURDICK DODGE CHRYSLER JEEP RAM LOCATED AT 5885 CIR DR E #335, CICERO, NY 13039, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE PARTS DISTRIBUTION DISCONNECT. THE MANUFACTURER NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301895January 26, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE STALLED WHILE IN MOTION ON US HIGHWAY 101 ON 11/7/19; FORTUNATELY NO CRASH OCCURRED. WE TOOK INTO MECHANIC AT JEEP SANTA MARIA; THEY HAD IT ALL WEEK FROM 11/8/19 TO 11/15/19 AND SAID IT WAS FINE. IT APPEARS THIS WAS CAUSED BY A FAULTY PART THAT WAS INSTALLED PURSUANT TO A PREVIOUS RECALL THAT FCA HAS BEEN INVESTIGATING SINCE 2018. WE ARE ANXIOUS TO HAVE THIS OPEN NHTSA CAMPAIGN NUMBER:19V813000 RESOLVED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301960January 26, 2020
ELECTRICAL SYSTEM
BEGAN HAVING ISSUE WITH VEHICLE NOT STARTING ON FIRST PUSH OF "START" BUTTON, AND VEHICLE STARTING THEN STALLING. RECEIVED RECALL NOTICE 19V-813 WHICH DESCRIBES THIS SAME ISSUE. CALLED LOCAL DEALER (ROYAL CHRYSLER MOTORS, OWEGO, NY 13827) AND ASKED IF THERE WAS AN INTERIM SOLUTION BECAUSE THE RECALL NOTICE SAYS THE REMEDY IS NOT YET AVAILABLE. THE DEALER SAID THEY WERE AWARE OF THE RECALL, BUT NO INTERIM SOLUTION IS AVAILABLE. ASKED WHAT WOULD HAPPEN IF MY CAR WOULD NOT START OR QUIT AND WOULD NOT RESTART. THE DEALER DID NOT HAVE ANY SUGGESTIONS. THE RECALL NOTICE SAYS I COULD BE REIMBURSED IF I PAID TO HAVE THIS SPECIFIC ISSUE REPAIRED. IT IS A CONTRADICTION TO SAY NO REMEDY IS AVAILABLE, BUT IF I HAVE APPLIED A REMEDY IT WOULD BE REIMBURSED. I AM AFRAID OF HAVING THE VEHICLE STALL WHILE DRIVING AND CAUSING A CRASH. PLEASE HELP GET THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301335January 23, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11301381January 23, 2020
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301229January 22, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299871January 21, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:IGNITION
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED WIN MODULE WAS INOPERABLE AT TIMES. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300873January 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE GLENN E THOMAS DODGE CHRYSLER JEEP DEALER (562-426-511, LOCATED AT2100 SPRING ST, SIGNAL HILL, CA 90755) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300888January 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE RESTARTED AFTER A WHILE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE BAYIRD DODGE CHRYSLER JEEP RAM DEALER (870-222-0186, LOCATED AT 3910 E MAIN ST, BLYTHEVILLE, AR 72315) ) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299452January 15, 2020
FUEL/PROPULSION SYSTEM
STARTER OR GAS PUMP IT DOESNT WORK PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299238January 14, 2020
ENGINE
THE ENGINE UNEXPECTEDLY STOPS RUNNING WHEN SLOWING TO A STOP. STARTED A FEW MONTHS AGO BUT NOW IS HAPPENING ALMOST DAILY. THE VEHICLE IS DANGEROUS AT THIS POINT AS THERE HAVE BEEN A FEW CLOSE CALLS IN TRAFFIC WHEN THIS HAPPENS. THE DEALER SAYS JEEP IS WORKING ON IT BUT THERE IS NO SOLUTION. IT'S BEEN MONTHS WITH "NO SOLUTION". THIS IS DANGEROUS! THERE'S GOING TO BE AN ACCIDENT. SURELY JEEP CAN COME UP WITH SOMETHING TO RESOLVE THIS BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298982January 13, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH ON THE FREEWAY, THE VEHICLE STALLED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND ATTEMPTED TO TURN THE VEHICLE OFF AND BACK ON WHICH FAILED FOR ABOUT 2 HOURS. AAA WAS CONTACTED AND MANUALLY STARTED THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT AVAILABLE AS WELL AS THE REMEDY. THE DEALER ADAMS CHRYSLER DODGE JEEP RAM LOCATED AT 1797 WEST ST, ANNAPOLIS, MD 21401; (410) 263-2341 WAS CONTACTED AND CONFIRMED NO REMEDY FOR THE RECALL REPAIR WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299000January 13, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S PUSH START FEATURE WOULD NOT OPERATE AFTER MULTIPLE ATTEMPTS. THE CONTACT STATED THAT IN ORDER TO START THE VEHICLE, HE WOULD HAVE TO TAP THE ACCELERATOR MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS CURRENTLY UNDER NHTSA CAMPAIGN NUMBER: 19V-813000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE RECALL REMAIN UNAVAILABLE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED AND THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297895January 8, 2020
STRUCTURE:BODY
THE LEATHER DASHBOARD STARTING TO BUCKLE ABOUT 2 YEARS AGO AND HAS MULTIPLE BUCKLES ACROSS THE DASHBOARD. IT HAS BEGUN TO ROLL UP ON THE EDGES OF THE DASHMBOARD ALONG THE FRONT WINDSHIELD. THIS IS MAKING IT DIFFICULT TO HAVE FULL VIEW OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297543January 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATIONS ARE AT INTERSECTIONS WITH RED LIGHTS, WHILE THE THIRD IS SIMPLY THE LOCATION OF WHERE I WORK WHERE IT HAS STALLED MULTIPLE TIMES WHILE JUST TURNING INTO THE DRIVEWAY. IT ALSO HAS STALLED SEVERAL TIMES WHILE COMING HOME OR JUST DRIVING AROUND OR ON VACATION. DEALER HAS REPLACED FUEL PUMP RELAY, WIRING, AND SOME EMISSION CONTROL PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297429January 6, 2020
FUEL/PROPULSION SYSTEM
RECALL NOTICE V-62 SINCE 11/01/2019 FUEL PUMP RELAY IF BAD CAR WILL STOP CAUSE A CRASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297487January 6, 2020
AIR BAGS
PASSENGER AIRBAG INDICATOR LIGHT TURNS ON AND OFF AT RANDOM TIMES WHILE VEHICLE IS DRIVEN OR PARKED. SOMETIMES IT REPEATEDLY TURNS ON AND OFF IN A FEW MINUTES. IT WILL HAPPEN IF SOMEONE IS IN THE PASSENGER SEAT OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296906January 3, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). WHILE DRIVING VARIOUS SPEEDS, BRAKING, OR MAKING TURNS, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LEN STOLER CHRYSLER DODGE JEEP RAM (1001 BALTIMORE BLVD, WESTMINSTER, MD 21157, (410) 876-8800) AND HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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