Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10593112May 21, 2014
AIR BAGS
TL- THE CONTACT OWNS 1996 AND 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK HIS VEHICLE IN FOR REPAIRS AND WAS TOLD THAT PARTS ARE NOT AVAILABLE. -HB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593163May 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN: 12V527000 (AIR BAGS). THE CONTACT MENTIONED THAT THE FIRST NOTICE WAS RECEIVED IN DECEMBER OF 2012 AND A SECOND NOTICE WAS RECEIVED IN JANUARY OF 2013. THE MANUFACTURER WAS CONTACTED ON NUMEROUS OCCASIONS WHERE IT WAS ADVISED THAT THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIRS DUE TO PARTS NOT BEING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588518May 15, 2014
AIR BAGS
TOOK MY VEHICLE TO BILL BRYAN CHRYSLER IN FRIUTLAND PARK FLORIDA, AFTER MAKING APPOINTMENT FOR SATURDAY 5/10/14 AT 8AM, CHECKED MY VEHICLE IN. MY VEHICLE WAS SERVICE FROM 8AM- 1130AM AIR BAG LIGHT WAS STILL ON, NEW MY GEAR SHIFT, WAS CRACKED, I HAD SILICONED IT. NOW TODAY 5/15/14 I AM AT WORK AND I JUST NOTICE THAT MY EMERGENCY BRAKE BACK COVER WAS BROKE, NOW THIS I DO NOT UNDERSTAND THERE WAS NOTHING WRONG WITH MY E-BRAKE HANDLE, I UNDERSTAND THAT THIS IS A 2002 JEEP GRAND CHEROKEE, BUT I REALLY DON'T THINK MY VEHICLE SHOULD HAVE BEEN TREATED LIKE THAT, I DO KNOW THAT THERE IS A BIG PROBLEM HERE IN THE SOUTH, OR MAYBE IT'S CHRYSLER IT'S SELF BUT I REALLY DON'T THINK A VEHICLE SERVICE, AND A BROKEN PART AFTER BEING RETURNED TO THE CUSTOMER, I DO THINK THAT SOMEONE SHOULD HAVE SAID SOMETHING PERTAINING TO THE BROKEN PART, I WOULD NEVER HAVE ANYTHING SERVICED BY CHRYSLER AT ALL, THE BETTER BUSINESS PEOPLE SHOULD KNOW HOW BILL BRYAN CHRYSLER IN FRIUTLAND PARK TREATS IT'S CUSTOMERS NO MATTER WEATHER IT'S A RECALL APPOINTMENT OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588325May 14, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS TAKEN TO AN AUTHORIZED DEALER, WHO PERFORMED THE RECALL REPAIR HOWEVER, THE AIR BAG SENSOR WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THA THE AIR BAG WARNING LIGHT DID NOT ILLUMINATE PRIOR TO THE RECALL REPAIR BEING PERFORMED. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC TEST WITH AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588194May 13, 2014
AIR BAGS
NHTSA RECALL 12V-527 STATES THAT AN ELECTRICAL OVERSTRESS CONDITION COULD DAMAGE THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, CAUSING THE AIR BAG LIGHT TO ILLUMINATE AND POSSIBLE AIR BAG DEPLOYMENT. ON APRIL 23, 2014 THE LOCAL CHRYSLER DEALER MADE A WIRING CHANGE TO ADDRESS THE RECALL NOTICE, BUT THE AIR BAG LIGHT REMAINED ON. THE LOCAL DEALER CLAIMS THAT THE AIR BAG MODULE IS DEFECTIVE REQUIRING APPROXIMATELY $450 TO REPLACE IT. IF THE CONDITION OF THE RECALL COULD CAUSE DAMAGE TO THE ORC MODULE, WHY WASN'T IT INCLUDED AS PART OF THE RECALL BY CHRYSLER? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585919May 7, 2014
AIR BAGS, SEAT BELTS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG AND SEAT BELT PROBLEMS. *SMD THE CONSUMER STATED THE PARTS FINALLY ARRIVED AFTER WAITING FOR FIVE MONTHS, HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE AIR BAG AND SEAT BELT LIGHT RECTIFIED, SINCE THEY WERE ON. WHEN HE ARRIVED TO PICK UP THE VEHICLE, HE WAS INFORMED, THE RECALL DID NOT RESOLVE THE PROBLEM . HE WAS INFORMED THE AIR BAG WOULD NOT PROPERLY DEPLOY IN THE EVENT OF A COLLISION, IF THE AIR BAG LIGHT WAS ON. AFTER FURTHER DIAGNOSIS OF THE PROBLEM, THE DEALER INFORMED HIM THE OCCUPANT RESTRAINT CONTROL MODULE WOULD HAVE TO BE REPLACED. THE CONSUMER STATED THE ORIGINAL ORC MODULE WAS DEFECTIVE, HE BELIEVED IT SHOULD HAVE BEEN COVERED UNDER THE RECALL. *JB STATUS UPDATE. UPDATED 06/17/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585917May 5, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A FAULTY AIR BAG SENSOR. *SMD THE CONSUMER STATED THE AIR BAG ILLUMINATED BACK IN 2011. HE RECEIVED A RECALL ISSUE IN JUNE 2013. WHEN HE WENT TO THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. IN FEBRUARY 2014, THE PARTS ARRIVED AND THE SENSOR WAS REPLACED. HOWEVER, THE LIGHT ILLUMINATED AGAIN 4 DAYS LATER. THE CONSUMER RETURNED TO THE DEALER, AND WAS INFORMED THE AIR BAG SENSOR WAS BAD AND IT NEEDED TO BE REPLACED AT A COST OF$200.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585315April 28, 2014
AIR BAGS
TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED WITH OR WITHOUT A PASSENGER OCCUPYING THE SEAT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS REPAIRED THREE TIMES DUE TO THE RECURRING FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS STILL EXHIBITING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. KMJ UPDATED 6/27/14*CN UPDATED 07/08/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584043April 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE FIRST RECALL NOTICE A YEAR AGO AND HAD RECENTLY RECEIVED A SECOND RECALL NOTICE FOR THE SAME REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS.THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583348April 17, 2014
SEATS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE FRONT PASSENGER SEAT WARMER BECAME EXTREMELY HOT THEN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE SEAT WARMER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V117000 (SEATS). THE FAILURE MILEAGE WAS 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583394April 17, 2014
AIR BAGS
ROLLOVER ACCIDENT AND NO AIRBAGS DEPLOYED. LEFT HAND INJURED FROM THE BROKEN GLASS. UNABLE TO SLEEP DUE TO THE INCIDENT. RECALL WAS SENT BUT THE PART WAS NEVER IN OR ISSUED PRIOR TO THE CRASH. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10579754April 14, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, DUE TO IT BEING ON BACK ORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579626April 14, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS). AFTER THE REPAIR, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 07/15/14 MA THE CONSUMER STATED THE OCCUPANT RESTRAINT MODULE NEEDED TO BE REPLACED AN WAS NOT COVERED UNDER THE RECALL. UPDATED 07/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578169April 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES, AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10577938April 7, 2014
AIR BAGS
I CALLED THE JEEP DEALERSHIP IN BROOKLYN PARK, MN, TO SCHEDULE WORK RELATED TO THE OCR MODULE RECALL NOTICE WE RECEIVED IN THE MAIL FROM CHRYSLER. THE JEEP DEALERSHIP STATED THEY DO NOT HAVE THE PARTS TO PERFORM THIS RECALL AND DO NOT KNOW WHERE WE CAN GO TO HAVE THE WORK DONE. THUS, PER THE WRITTEN RECALL NOTICE, WE ARE COMPLETING THIS ONLINE COMPLAINT FORM. WE WOULD APPRECIATE HELP TO DETERMINE HOW WE CAN GET THIS RECALL WORK COMPLETED ON OUR 2002 JEEP. THANK YOU IN ADVANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577207April 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT HAD RECEIVED THE NOTICE MONTHS AGO AND HAD CONTINUED TO CONTACT THE DEALER TO NO AVAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SEATBELT SENSOR, RIGHT FRONT SENSOR NEEDED TO BE REPAIRED IN ADDITION TO THE ORC MODULE REPAIR PERTAINING TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AND THE SENSOR LIGHT HAD CONTINUED TO ILLUMINATE AT RANDOM FOR THE AIRBAG. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576815April 2, 2014
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONTACT WAS DRIVING 25 MPH WHEN THE HEATED SEAT WARMER INDEPENDENTLY ACTIVATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE OR REPAIRS. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 65,252 AND THE CURRENT MILEAGE WAS 65,276.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575638March 29, 2014
POWER TRAIN
I GOT IN TO DRIVE MY '02 JEEP GRAND CHEROKEE, AND BEFORE TURNING IGNITION IT WAS LIGHTLY BUMPED AND IT WILL GO INTO ANY POSITION. ALSO,WHILE GOING DOWN THE ROAD, THE SHIFT SELECTOR (THAT CHANGES FROM N D R 1 2) WAS LIGHTLY BUMPED BY ACCIDENT, AND IT MOVED INTO N. THIS IS THE SAFETY HAZARD. IF A JEEP WAS SITTING ON AN INCLINE, AND SHIFT SELECTOR WAS BUMPED, OR SOMETHING. IT COULD ROLL DOWNGRADE AND COULD CRASH INTO ANOTHER VEHICLE OR ANOTHER PERSON. I COULD NOT FIND A RECALL ON THIS. BUT THIS IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573517March 27, 2014
AIR BAGS, ELECTRICAL SYSTEM:STARTER ASSEMBLY
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE AND VEHICLE STARTER PROBLEMS. *SMD WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, FOR THE RECALL, THE DEALER INFORMED THE CONSUMER THE VEHICLE WOULDN'T START. THE DEALER STATED A STARTER WAS NEEDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574758March 25, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 175,000. !....UPDATED 07/31/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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