Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11707626December 29, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at approximately 15 MPH, the vehicle made an abnormal sound and was stuck in first gear. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that an unknown internal transmission part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706955December 24, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2017 Jeep Cherokee rolled away three times in one day while in Park with the Electric Parking Brake engaged. My driveway has no flat area and slopes toward a public road, creating a serious hazard for my family and traffic. The rollaways occurred suddenly with no warning lights. I had to park the Jeep sideways in a snowbank for two weeks to prevent further rollaways, creating added risks for my family in winter conditions. The vehicle remains at the dealership. During the first two days of the evaluation, the dealer confirmed brake shoe thickness (4mm), verified the EPB software was current, and found no diagnostic codes. They could not recreate the rollaway or identify a cause. No mechanical or electronic faults were found. FCA communication has been inconsistent. I experienced dropped calls, long holds, contradictory statements, and repeated refusals to provide written documentation of the inspection authorization. FCA said they could not escalate the safety case unless the vehicle was already at the dealership, yet still refused written confirmation of the purpose of the inspection, and I was not willing to bring the vehicle in without documentation. After the evaluation, when I attempted to relay the required findings per the RO instructions, FCA informed me the safety case had already been closed, leaving no record of the defect. FCA said only the rental authorization remained open and they could no longer escalate my case. I then had to re-explain the entire rollaway incident. FCA and the dealer now disagree on whether the RO is open or closed, and FCA has not explained who is responsible for the ongoing loaner or what the next steps are. The defect remains unresolved and the Jeep is unsafe to operate or park at my home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706825December 23, 2025
SEATS
Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11706827December 23, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 45 MPH, the vehicle went into LIMP mode and the vehicle stalled. The vehicle overheated due to the radiator not functioning properly. The check engine and brake warning lights illuminated. The vehicle was able to restart after numerous attempts. The vehicle was taken to an independent mechanic, where unknown parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed that unknown parts needed to be replaced. There was a burning odor, which was later determined to be caused by mechanics leaving rags in the engine. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705744December 17, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
1. failure appears to involve the vehicle’s electrical control and communication systems, specifically (BCM), (TIPM), and/or CAN bus network. The malfunction caused multiple vehicle systems to activate or fail simultaneously, including windshield wipers, warning indicators, and the transmission shift interlock. The vehicle has been at a repair facility since the incident and remains available for inspection upon request. Nothing has been removed/discarded w/o documentation. 2. The malfunction created a serious safety risk while the vehicle was in operation. All warning lights illuminated at once, the windshield wipers activated without driver input and would not turn off, and the vehicle experienced difficulty shifting and limited drivability. The unpredictable activation and loss of control over critical systems impaired the driver’s ability to safely operate the vehicle and created a risk of becoming stranded or disabled in traffic, posing a danger to both the driver and other road users. 3. Yes. The vehicle was taken immediately to an independent service center following the incident and has remained there due to the severity of the malfunction. The service center confirmed abnormal electrical behavior and initiated further diagnostic evaluation. 4. The vehicle has been inspected by an independent service center. The manufacturer has not yet conducted a direct inspection. No police inspection was performed, as no collision occurred. 5. No warning symptoms were observed prior to the failure. The malfunction occurred suddenly and without warning on August 8. At the time of the incident, all warning lights illuminated simultaneously, and abnormal vehicle behavior began immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701429November 25, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while accelerating from a complete stop at a stop sign at approximately 5 MPH, the contact heard an abnormally loud banging sound followed by an abnormal grinding sound coming from underneath the vehicle, near the driver's feet. The vehicle then shifted to neutral and failed to move. The contact was able to turn off the vehicle after disconnecting the ECM. The contact was able to push the vehicle to the side of the road with assistance, and the vehicle was left on the side of the road overnight. The vehicle was towed to a certified mechanic, where it was diagnosed that the sheer pins and the power transfer unit (PTU) connection had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699507November 15, 2025
ENGINE, FUEL/PROPULSION SYSTEM
It and it had a weird knock to the engine. Did get searched five times until it was figured out. It was the lifters and camshaft that failed at 82,000. it was fixed it did stall on the highway once before that. complete fix the water pump issue. for the fuel system the EVAP code keeps showing up every few thousand miles even though it's been checked and serviced. No leaks of any kind even the very small code leak. No leaks were found in any parts of the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699517November 15, 2025
VEHICLE SPEED CONTROL, STEERING, ENGINE
Car lost power while driving. Related to recall notice received Feb 2025 with no update still. recall 01C related to PTU power transfer unit. Recall is past due solution and available parts from Chrysler and POSES A MAJOR SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699148November 13, 2025
AIR BAGS
We were in an accident with heavy front end and right corner panel damage and none of my airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11697742November 5, 2025
POWER TRAIN
Defect in transmission causing a total replacement to be needed. Jeep is aware of issue and is changing the way they’re built but not recalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694796October 21, 2025
UNKNOWN OR OTHER
Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. Repairs of this issue are unaffordable due to the labor that is required to repair. GM should address this problem with GM vehicle owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693218October 13, 2025
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691554October 6, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving out of the driveway, the transmission unexpectedly shifted into neutral. The shift to park message was displayed on the screen. The shifter became stuck and failed to shift to park(P). The vehicle was restarted. While driving 55 MPH, the message “Shift to Park" was displayed. The "Vehicle was at too high a Speed" message was displayed. The vehicle failed to shift into park. The vehicle failed to move. The drive warning light was flashing, accompanied by an abnormal dinging sound. Upon further research, the contact was able to link the failure to NHTSA Campaign Number: 25V011000 (Power Train). The contact called the local dealer, who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691597October 6, 2025
SEATS
Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from FCA regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691345October 4, 2025
POWER TRAIN
I was taking my daughter to school and we were stopped at a light when the check engine light came on. When the light turned green and I pressed the gas the vehicle didn’t seem to respond at all and I rolled my car at the right turn and parked it. I turned it off and back on and it was still doing the same thing. I had someone pick up my daughter and take her to school. I started scheduling a tow but after it sat for a while it was able to drive to a shop for inspection where they tested it and received the error code: P076F = Gear 7 incorrect ratio. I was told the entire engine needs to be replaced. The vehicle has low mileage. Our safety was at risk because I had no warning to get the car to the shop before a major malfunction. I was very fortunate my car was stopped at the time. If I was waiting at a left turn in an intersection we could have had a terrible collision. The exact problem has not been reproduced. The vehicle has not yet been inspected by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689117September 23, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving 45-50 MPH, the “Service 4WD” message was displayed and flashing on and off. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the transfer case needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 116,387.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687811September 17, 2025
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
The PTU (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685780September 8, 2025
ENGINE
Motor making a ticking noise, brought to dealership and was told the camshafts are destroyed and there is metal throughout the rest of the engine. 90881 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684574September 2, 2025
POWER TRAIN
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated there was an abnormal sound coming from the power train. The message "Transmission Overheated" was displayed on the instrument panel. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. Additionally, there was an abnormal sound coming from underneath the vehicle. The contact stated that the gear shift lever failed to operate as intended. The message "Transmission Overheated" was displayed. The contact waited until the transmission had cooled down and the vehicle was restarted. The vehicle was able to drive to the residence, but was driving roughly. A mobile mechanic arrived at the residence and diagnosed the vehicle with transmission failure. The vehicle was not repaired. The contact parked the vehicle out of safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681262August 18, 2025
ENGINE
EGR coolant compartment cracked leaked coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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