Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#10789583November 10, 2015
UNKNOWN OR OTHER
THE DEALER SAID THEY WOULD INSPECT THE HITCH, AND REMOVE IT IF THEY DECIDED. THEY WOULD THEN DETERMINE IF REPAIRS WERE NEEDED BEFORE THEY WOULD INSTALL A REPLACEMENT HITCH. I WAS ADVISED THE "REPAIRS WOULD BE AT MY EXPENSE" AND COULD COST "SEVERAL THOUSAND OF DOLLARS" BEFORE A REPLACEMENT HITCH WOULD BE INSTALLED. THEY ALSO SAID "THEY COULDN'T DETERMINE HOW LONG REPAIRS WOULD TAKE" SINCE THEY WERE NOT RESPONSIBLE FOR ALL THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788731November 5, 2015
ELECTRICAL SYSTEM, ENGINE
ENGINE OVER HEAT GET WORSE WHEN A/C IS ON AND IT ALSO HAVE A ELECTICAL PROBLEM THAT KILLS THE BATTERY AFTEN AND ITS NOT THE ALTENATOR REALLY TIRED OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763090September 11, 2015
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR WRANGLER TIRES, SIZE: P235/75R15. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN STATED THAT THE TIRE COULD NOT BE ROTATED BECAUSE OF CRACKS IN ALL FOUR TIRES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 19,000. THE DOT NUMBER WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758916August 24, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE REAR OF THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10747177August 8, 2015
SUSPENSION, STEERING
I EXPERIENCED A "DEATH WOBBLE" IN MY 1996 JEEP GRAND CHEROKEE. IT WAS SO BAD THAT IT BROKE THE GEARS IN THE STEERING BOX AND MADE ME LOSE THE STEERING CONTROL WHILE DRIVING. HAD TO HAVE THE STEERING BOX REPLACED 3 TIMES BECAUSE OF THE WOBBLE OCCURRING MULTIPLE TIMES. HAVE REPLACED ALL RECOMMENDED PARTS AND EVERYTHING LOOKS AND FEELS TIGHT IN REGARDS TO THE STEERING AND SUSPENSION. THE PROBLEM IS CONTINUING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745758August 3, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE FRAME WAS EXHIBITING RUST. THE INDEPENDENT MECHANIC CONFIRMED THAT THERE WAS RUST ON THE FRAME AND STATED THAT IT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745793August 3, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743897July 27, 2015
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 1996 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STABILIZER ARM WAS DEFECTIVE. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743253July 23, 2015
SUSPENSION, STEERING
WHILE DRIVING VEHICLE AT APPROXIMATELY 40 TO 45 MPH, HIT A SMALL POT HOLE IN ROAD WITH RIGHT TIRE. FRONT END OF VEHICLE BEGAN TO SHAKE VIOLENTLY WITH FRONT END WOBBLING AND STEERING WHEEL SHAKING BADLY. IT SEEMED LIKE THE VEHICLE WAS ABOUT TO FALL APART. BY SLOWING DOWN SIGNIFICANTLY, IT STOPPED THE SITUATION FROM OCCURRING. IT WAS QUITE JARRING AND VERY DISTURBING. DID SOME INVESTIGATION AND FOUND THIS IS KNOWN AS THE ?JEEP DEATH WOBBLE?. QUITE CONCERNED ABOUT THIS OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735222July 22, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
1996 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD RECALL # 13V252000. *JB MA 09/22 UPDATED 01/04/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725327June 15, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000: (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RETURNED IN WORSE CONDITION THAN IT WAS GIVEN. THE CONTACT WAS UNABLE TO PUT THE OLD HITCH BACK ON AND THE DEALER REFUSED TO DO THE REPAIR. THE DEALER STATED THAT THE STRUCTURE WAS TOO RUSTY, BUT THE CONTACT DISAGREED. THE FAILURE MILEAGE WAS 246,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717297May 19, 2015
FUEL/PROPULSION SYSTEM
JEEP REFUSED TO COMPLETE THE REPAIRS INCLUDED IN THE RECALL: REPORT RECEIPT DATE: JUN 19, 2013 NHTSA CAMPAIGN NUMBER: 13V252000 COMPONENT(S): FUEL SYSTEM, GASOLINE , STRUCTURE POTENTIAL NUMBER OF UNITS AFFECTED: 1,560,000 JEEP ADVISED US THEY ARE UNABLE TO COMPLETE REPAIRS NECESSARY BECAUSE THE REAR OF THE CAR HAS "TOO MUCH RUST". ALTHOUGH, WE RELY ON THE CAR EVERY SINGLE DAY TO GET US TO/FROM WORK AND SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715785May 11, 2015
STEERING, UNKNOWN OR OTHER
WHILE EXITING ONE FREEWAY TO ANOTHER (ON THE RAMP) AT 60+ MILES PER HOUR, THE ENTIRE FRONT END STARTING SHAKING VIOLENTLY. THE STEERING WHEEL WAS SHAKING BACK AND FORTH. I HAVE SINCE FOUND OUT THIS IS KNOWN AS 'THE DEATH WOBBLE'. WE HAVE SPENT WELL OVER $5000 TRYING TO CORRECT THIS PROBLEM. HOWEVER, THE FRONT END CONTINUES TO REQUIRE WORK IN ORDER TO KEEP IT FROM REOCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711923April 21, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706617April 20, 2015
FUEL SYSTEM, GASOLINE, STRUCTURE
MY ISSUES RELATES TO EXISTING RECALL # N45/ NHTSA 13V-252. THE RECALL INDICATES THAT VEHICLES WITHOUT A HITCH WILL HAVE A HITCH INSTALLED BY THE DEALER OR IF A HITCH WAS INSTALLED AFTER THE VEHICLE WAS SOLD THEN CHRYSLER WILL PROVIDE REIMBURSEMENT FOR THE COST. MY QUESTION IS...WHAT ABOUT THE ORIGINAL OWNERS THAT PURCHASED THE VEHICLE WITH THE HITCH AS ORIGINAL EQUIPMENT? WHY ARE THEY (WE) EXCLUDED FROM ANY REIMBURSEMENT? WHY WERE WE NOT CONSIDERED IN THE RECALL EVALUATION? I HAVE CONTACTED CHRYSLER AND HAVE BEEN GIVEN THE TYPICAL CORPORATE RUNAROUND BLAMING THEIR INABILITY TO OFFER REIMBURSEMENT ON THE NHTSA RECALL NOTICE. LOOKS LIKE THE BALLS IN YOUR COURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706555April 19, 2015
UNKNOWN OR OTHER
RECALL N45 / NHTSA 13V-252 WE HAVE A 1996 JEEP GRAND CHEROKEE THAT WE TOOK TO THE DEALER TO HAVE THE RECALL CORRECTED. THE VEHICLE CAME WITH A GAS TANK SKID PLATE AND TRAILER HITCH. WE WERE INFORMED BY THE DEALER THAT THE OLD HITCH AND SKID PLATE WOULD BE REMOVED AND A NON-FUNCTIONAL TRAILER HITCH WOULD BE INSTALLED. REQUIRING SIGNATURE THAT WE WOULD NOT TOW WITH THE VEHICLE. IT CAME WITH BOTH AN OFFROAD AND TOWING PACKAGE FROM THE FACTORY WHICH WE DO USE. THIS RECALL REPAIR DOES NOT BRING THE VEHICLE BACK TO ORIGINAL DESIGN CRITERIA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690083February 23, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683227February 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/14/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677076January 21, 2015
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE CONTACT NOTICED THAT THE GEAR LEVER SHIFTED OUT OF THE DRIVE POSITION TO THE NEUTRAL POSITION. IN ADDITION, THE CONTACT STATED THAT THE REAR LIGHT SENSOR, WINDSHIELD SENSOR AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 02V053000 (POWER TRAIN) AND 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676574January 20, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT SHE ATTEMPTED ON NUMEROUS OCCASIONS TO SCHEDULE AN APPOINTMENT BUT WAS UNABLE DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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