Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11128671September 11, 2018
STEERING
LEAKING POWER STEERING FLUID, ONCE REPLACED INSTANTLY DRAINED RESULTING IN NEEDING FULL RACK AND PION REPLACEMENT PER DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128678September 11, 2018
ELECTRICAL SYSTEM
VEHICLE WILL RANDOMLY NOT START. WHEN ATTEMPTING TO START IT WILL CLICK LIKE IT IS TRYING TO TURN OVER AND DOES THIS MULTIPLE TIMES, BUT WILL NOT START. THIS HAPPENS WITH USING PUSH BUTTON OR KEY TO START. THIS HAS HAPPENED 6 TIMES IN THE PAST MONTH. . ONCE AFTER STARTING THE CAR WITH NO ISSUE AND PULLING OUT OF DRIVEWAY VEHICLE JUST DIED AND WOULD NOT RESTART. SINCE THIS HAS STARTED WHILE VEHICLE IS GOING OVER 40 MPH IT HAS A WHINING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT IN TO DEALER WHO STATES THAT THE BATTERY, STARTER AND ALTERNATOR APPEAR FINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128684September 11, 2018
STEERING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE CONTACT POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS NOT HOLDING PRESSURE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128683September 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY JEEP GRAND CHEROKEE ON THE STREET, TURNING THE CORNER AT AN INTERSECTION, THE ENGINE LOST ALL POWER, TURNED OFF, AND I LOST CONTROL OF THE POWER STEERING AND VEHICLE IN GENERAL. I ALMOST HIT A PEDESTRIAN THAT WAS WALKING ON THE SIDEWALK. THIS WAS A CITY STREET, THE VEHICLE WAS IN MOTION, AND I WAS TURNING LEFT. I HAVE CALLED THE JEEP DEALERSHIP REPEATEDLY TELLING THEM ABOUT THIS SYMPTOM OF MY VEHICLE. I ALSO HAVE A PROBLEM WITH THE VEHICLE NOT STARTING WHEN TRY TO TURN IT ON, THE ENGINE WILL TURN OVER REPEATEDLY BUT NOT FIRE UP. AFTER SEVERAL ATTEMPTS, IT SOMETIMES WILL START. IT IS AN INTERMITTENT ISSUE. OTHER TIMES I NEED TO CALL A TOW TRUCK. I FEEL THIS IS DIRECTLY RELATED TO RECALL R09, EVEN THOUGH THIS RECALL WAS PERFORMED ON MY VEHICLE, THESE ARE THE SAME SYMPTOMS DESCRIBED, SO I THINK THE PROBLEM IS BACK EVEN AFTER THE RECALL. IT IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY CHRYSLER/JEEP. I HAVE CONTACTED THE DEALERSHIP AT RIVER OAKS JEEP/CHRYSLER ON 4807 KIRBY DRIVE IN HOUSTON TX, 77098, AND PAID FOR A DIAGNOSTIC. THEY INITIALLY WERE NOT ABLE TO IDENTIFY THE PROBLEM. AFTER A COUPLE DAYS THEY SAID THE FUEL PUMP WAS NOT HOLDING PRESSURE AND WOULD COST $2000 TO REPLACE. I CAN NOT AFFORD THAT RIGHT NOW, AND I DECLINED REPAIRS. I CALLED THE HEADQUARTERS FOR CHRYSLER/JEEP DEALERSHIP AND ASKED FOR THEM TO PAY FOR THE REPAIRS AS THIS IS A SAFETY ISSUE AND A MALFUNCTIONING PART RELATED TO A RECALL, AND THEY REFUSED. THIS IS DOCUMENTED UNDER CASE #34923344. I FEEL CHRYSLER JEEP SHOULD EITHER REPLACE MY FUEL PUMP RELAY AGAIN, EVEN AFTER IT WAS ALREADY DONE ONCE UNDER RECALL R09, OR THEY SHOULD PAY TO REPLACE THE ENTIRE FUEL PUMP, AS THEY ARE NOT ABLE TO DIAGNOSE THE SOURCE OF THE PROBLEM WITH 100% CERTAINTY. THIS IS A SAFETY ISSUE RELATED TO THE ENGINEERING OF THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124636September 5, 2018
FUEL/PROPULSION SYSTEM
ENGINE STALLS WITHOUT WARNING WHILE DRIVING. NO WARNING LIGHTS OR CHECK ENGINE LIGHTS ARE PRESENT. CAR REFUSES TO START IMMEDIATELY AFTER, BUT AFTER REPEATED TRIES IT STARTS AGAIN. FUEL PUMP RELAY OF THE TIPM WAS REPLACED 30K MILES AGO BY SAFETY RECALL BUT PROBLEM HAS RESURFACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124668September 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RECENTLY, CAR STARTED GIVING ME A HARD TIME TO START. WHEN IT FINALLY TURNS ON IT WOULD SPUTTER AND TURN OFF AFTER A FEW SECONDS. SOME LIGHTS FLICKER AT TIMES. BATTERY IS FINE. THE IGNITION IS SPARKING BUT DOESN'T TURN THE CAR ON. SOMETIMES CAR TURNS ON WITH NO PROBLEM AND I DRIVE IT FOR HOURS AND SOMETIMES IT DOESN'T START AT ALL OR STARTS AND TURNS OFF RIGHT AWAY OR AFTER 10 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124672September 5, 2018
ELECTRICAL SYSTEM
TIPM HAD TO BE REPLACED IN 2013 JEEP GRAND CHEROKEE. CAR WOULD NOT TURN ON. TOOK 2 SEPARATE TIMES TO FIGURE OUT WHAT WAS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119663August 13, 2018
SEATS
PASSENGER HEADREST DISENGAGED WHILE BEING DRIVEN ON CITY STREET UNDER NORMAL CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119434August 12, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MOTOR CRANKS AND CRANKS WITHOUT STARTING,,,HEARD THERE WERE RECALL ON FUEL PUMP RELAY.WHY NOT 2013. THIS MAY BE THE FAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119335August 11, 2018
UNKNOWN OR OTHER
FRONT WINDSHIELD WIPERS WOULD NOT TURN OFF, ONE SPEED ONLY, REAR WIPER NOT WORKING, BRIGHTS NOT WORKING, HAD TO REPLACE A FAULTY TOTAL INTEGRATED POWER MODULE (TIPM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118492August 8, 2018
SERVICE BRAKES
I PURCHASED A USED 2013 JEEP 2 YEARS AGO AT NOVAK MOTORS IN FARMINGDALE, NY. THEY TOLD ME I NEEDED TO GO TO A JEEP DEALERSHIP TO GET THE BRAKE RECALL TAKEN CARE OF. I TRIED CALLING THE CLOSEST JEEP DEALERSHIP TO MY WORK LOCATION AT 642 W MAIN STREET, RIVERHEAD, NY AND SPOKE WITH MARTHA? IN THE SERVICE DEPARTMENT TODAY AND SHE SAID IT WOULD BE SEVERAL WEEKS BEFORE THE NEXT AVAILABLE APPOINTMENT. WHEN I ASKED HER IF I HAVE WARRANTY WORK, AN OPEN CAMPAIGN THAT NEEDED TO BE FIXED, WOULD I BE ABLE TO GET IN SOONER? THE WOMAN THEN REPLIED TO ME THAT THEY WERE NO LONGER ACCEPTING ANY NEW CUSTOMERS AT ALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118219August 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
PLEASE REFERENCE MY PREVIOUS COMPLAINT 11114071 AND 11114079 FOR EXACT DATES OF FAILURE FOR JULY 2018. THE PRIMARY AND SECONDARY FUEL PUMPS WERE BOTH REPLACED AND THE JEEP WAS RETURNED TO ME ON 8/4/18. I DROVE IT ON 8/5/18 ONCE AND THEN TWICE IN THE MORNING ON 8/6/18. IT SAT IN THE PARKING LOT AT MY WORK FROM 8:30 TO 12:30 PM ON 08/6/18. AT 12:30 PM, THE EXACT SAME SYMPTOMS OF STARTING FAILURE WERE HAPPENING. IT STARTED WITH TURNOVER THEN IMMEDIATELY DIED. THEN TURNED ON AFTER A 2ND ATTEMPT. THEN AT THE RESTAURANT I WENT TO AT APPROXIMATELY 12: 55 PM, THE JEEP COMPLETELY FAILED TO START. I HAVE VIDEO RECORDING OF THE FAILURE AND CAN PRODUCE THAT FOR REFERENCE. THE VEHICLE IS NOT STARTING AND STAYING ON CONSISTENTLY. THE START RESULTS IN IMMEDIATELY DYING AND THEN AFTER A COUPLE ATTEMPTS LIKE THAT, IT EVENTUALLY IT JUST CRANKS AND CRANKS UNTIL YOU SHUT OFF THE VEHICLE. IT'S BEING TOWED A SECOND TIME TO THE DEALER SERVICE DEPARTMENT. ADDITIONALLY, A DOME LIGHT IN THE FRONT OF THE VEHICLE WOULDN'T SHUT OFF SINCE IT WAS RETURNED TO ME ON 8/4/18. IT WAS NEVER A PROBLEM BEFORE 8/4/18. THIS IS A TIPM PROBLEM AND IT NEEDS TO BE RECALLED. THE 3RD PICTURE I'VE UPLOADED IS A SCREEN SHOT FROM THE VIDEO I HAVE OF THE VEHICLE NOT STARTING BUT CRANKING AND CRANKING. THE OTHER TWO ARE CAPTIONED. I HAVE THIS VIDEO AND CAN SEND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114735July 31, 2018
ELECTRICAL SYSTEM
PURCHASED THIS VEHICLE USED FOR MY 17 YEAR OLD SON APPROXIMATELY 4 MONTHS AGO. ON 7/20/18 THE VEHICLE DIED AS HE WAS DRIVING DOWN THE ROAD. AFTER TESTING THE BATTERY, WE PAID TO REPLACE IT, BUT THE NEW BATTERY WAS ONLY GETTING ABOUT 11V WITH THE CAR RUNNING. THEREFORE, WE PAID FOR A NEW ALTERNATOR AND HAVE DISCOVERED THE ISSUE STILL CONTINUES. AFTER RESEARCHING, WE DISCOVERED THE RECALL FROM JULY 2017, MANY MONTHS PRIOR TO OUR PURCHASING THE VEHICLE. I HAVE CALLED LANDERS CHRYSLER JEEP DODGE IN BENTON, AR TO SCHEDULE THE SERVICE FOR THE RECALL. THE FIRST APPOINTMENT AVAILABLE IS AUGUST 23RD. THIS IS UNACCEPTABLE. FIRST, WE ARE FORTUNATE THAT OUR SON WASN'T HURT WHEN THE VEHICLE DIED WHILE DRIVING DOWN THE ROAD. SECONDLY, WE HAVE SPENT APPROXIMATELY $650 FOR REPLACEMENT PARTS AND STILL CAN'T DRIVE THE VEHICLE. LASTLY, HAVING TO WAIT ALMOST A MONTH FOR THE DEALERSHIP TO REPAIR THE RECALL ISSUE IS RIDICULOUS. IT IS UNREASONABLE TO THINK SOMEONE CAN DO WITHOUT A VEHICLE FOR A MONTH, ESPECIALLY WHEN THE ISSUE IS NO FAULT OF OURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111610July 30, 2018
SERVICE BRAKES
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER WATER SHIELD AMD ALTERNATOR DIODE THERMAL FATIGUE SAFETY RECALLS. *LD THE CONSUMER REQUESTED INFORMATION ON HAVING THE SAFETY RECALL COMPLETED. THE VEHICLE HAD BEEN TRANSPORTED TO GHANA, WHERE IT WILL REMAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114634July 30, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 55 TO 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST ONTO THE ROAD SHOULDER. AFTER A FEW MINUTES, THE DRIVER RESTARTED THE ENGINE AND DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE (8675 COMMODITY CIRCLE, ORLANDO, FLORIDA 32819, (407)-351-9940) WHERE IT WAS DIAGNOSED THAT THE IGNITION WIN MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE WIN MODULE WAS NOT REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114044July 27, 2018
POWER TRAIN
WHEN PUTTING IN DRIVE SOMETIMES IT DOES NOT GO PROPERLY. SOUNDS FUNNY LIKE DRAGGING OR IF IN NEUTRAL.MUST STOP AND RESHFIT OUT AND BACK INTO GEAR. THIS IS VERY SCARY . NEED ADVICE. FEELS LIKE LOSS OF POWER WHEN TRYING TO ACCELERATE. WHAT DO I DO? HAPPENED A COUPLE TIMES A IN JUNE 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114071July 27, 2018
FUEL/PROPULSION SYSTEM
DURING THE WEEK OF JULY 1ST, 2018 THE VEHICLE DIED WHILE DRIVING AT 30 MPH. DURING THE WEEK OF JULY 8TH IT CRANKED WITHOUT TURNOVER MULTIPLE TIMES IN THE AM, EVENTUALLY STARTING AND ALSO DURING THAT WEEK OF JULY 8TH, 2018, ONCE WHILE DRIVING IT DIED WHILE TRAVELING AT 30 MPH. ON JULY 16TH, 2018 VEHICLE CRANKED WITHOUT TURNOVER MULTIPLE TIMES IN THE AM, EVENTUALLY STARTING. ON JULY 17TH, 2018 IT STARTED IN THE AM BUT IN THE EVENING, CRANKED MULTIPLE TIMES WITH NO TURNOVER AND WOULD NOT START AGAIN. ON JULY 18TH, I WENT BACK TO WHERE THE CAR WAS LEFT THE EVENING BEFORE TO ATTEMPT STARTING AGAIN. IT WAS CRANKING WITHOUT STARTING MULTIPLE TIMES THAT DAY AND NEVER STARTED. HAD TO BE TOWED TO DEALERSHIP FOR SERVICE ON JULY 19TH. SERVICE DEPARTMENT REPLACED THE PRIMARY FUEL PUMP ON JULY 23RD, 2018 AFTER PARTS CAME IN. I PICKED UP THE VEHICLE ON THE EVENING OF JULY 23RD, 2018. APPROXIMATELY 6 HOURS AFTER GETTING THE VEHICLE, IT CRANKED FOR AT LEAST 10 SECONDS, TWICE, THEN STARTED. AND THE FOLLOWING EVENING APPROXIMATELY 5 PM, JULY 24TH, 2018, IT STARTED AND RAN FOR ABOUT 5-10 SECONDS AND DIED. VEHICLE STARTED ON THE NEXT ATTEMPT AND I TOOK IT BACK TO THE DEALERSHIP SERVICE DEPARTMENT AT 5:30 PM ON JULY 24, 2018. THE DEALER CLAIMS IT CRANKED ON JULY 25, 2018 IN THE MORNING AND THEN CONTINUED TO START THROUGHOUT THE DAY. I AM GOING TO GO BACK TO THE DEALERSHIP TO REQUEST THE OTHER FUEL PUMP GET TESTED. I AM VERY AWARE THAT THERE HAVE BEEN MULTIPLE RECALLS ON THIS MODEL'S FUEL PUMP SYSTEM. RECALLS 14V-530 AND 15V-115 DO NOT INCLUDE MY VIN NUMBER AND SHOULD BECAUSE IT WAS MANUFACTURED DURING THE DATES OF . AND FURTHER, THE CENTER FOR AUTO SAFETY'S PETITION AGAINST THE NHTSA DATED ON JULY 15, 2015 (80 FR 45578) (DOCUMENT NUMBER 2015-18672) AGAINST CHRYSLER FOR THE TIPM FAILURE SHOULD BE RECONSIDERED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114079July 27, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
PER MY PREVIOUS COMPLAINT (NUMBER 11114071) I STATED MY VIN WAS NOT INCLUDED IN CHRYSLER RECALL 15V-115. THAT WAS INCORRECT. MY VIN WAS INCLUDED IN CHRYSLER RECALL 15V-115. AND THE RECALL WAS COMPLETED. MEANING: THE FUEL PUMP WAS ALREADY REPLACED. SO MY PREVIOUS COMPLAINT WITH FUEL PUMP FAILURE AND CRANKING IS A PERSISTENT AND UNACCEPTABLE ISSUE THAT IS DEDUCTIVELY REASONED TO BE DUE TO TIPM FAILURE. THIS FAILURE NEEDS TO BE ADDRESSED BY THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113512July 25, 2018
SEATS
THE ACTIVE HEADREST RESTRAINT INSIDE THE DRIVER'S SEAT DEPLOYED DUE TO PLASTIC CLIPS INSIDE BREAKING FOR NO REASON. DEPLOYED WHILE DRIVING UNDER NORMAL CONDITIONS, HIT DRIVER IN THE BACK OF THE HEAD, STARTLING DRIVER AND NEARLY CAUSING ACCIDENT. THIS IS A WELL-KNOWN ISSUE, DOCUMENTED BY HUNDREDS OF OTHER OWNERS OF GRAND CHEROKEE, YET CHRYSLER/JEEP HAS DONE NOTHING TO REMEDY THIS OR RECALL THE FAULTY PRODUCT. HAVING THE DEPLOYED HEADREST MAKES IT DIFFICULT TO DRIVE THE VEHICLE, AND THERE IS NO WAY TO "RESET" IT, SINCE THE INTERNAL PLASTIC PIECES ARE BROKEN. THIS IS AN ON-GOING SAFETY ISSUE, AS PART OF THE VEHICLE'S SAFETY SYSTEM NOW DOES NOT FUNCTION. ALSO, I AM WORRIED THAT THE OTHER SEAT'S RESTRAINT WILL DEPLOY AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113285July 24, 2018
ENGINE
2013 JEEP GRAND CHEROKEE HEMI ENGINE SUFFERED FROM A FAULTY TAPPET ROLLER ON THE MDS LIFTER. PART FAILED AT 89000 MILES CAUSING ENGINE ISSUE AND THE NEED FOR REPLACEMENT. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS ENGINE GOING BACK TO 2011. JEEP DID NOTHING TO RECTIFY THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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