Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10734848July 17, 2015
STEERING, WHEELS
2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE WHEELS, STEERING, AND TIRES BEGAN TO SHAKE SEVERELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734853July 17, 2015
SERVICE BRAKES, EXTERIOR LIGHTING
HAVE REPLACED THE ENTIRE REAR TAIL LIGHTS DUE TO THE LIGHTS NOT ILLUMINATING WHEN BRAKE IS PRESSED. THE MECHANIC INDICATED HE SEE'S THIS ALL THE TIME WITH THE JEEP CHEROKEE'S. THERE IS A PROBLEM. I DROVE AROUND ALL DAY NOT KNOWING I HAD NO BRAKE LIGHTS. THIS IS A PROBLEM EVEN AFTER REPLACING I HAD TO RETURN TO HAVE IT FIXED AGAIN. THIS NEED TO BE LOOKED AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734411July 15, 2015
STEERING, WHEELS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE WHEELS, STEERING, AND TIRES BEGAN TO SHAKE SEVERELY. THE CONTACT HAD TO COME TO A COMPLETE STOP OR DRIVE AT LOWER SPEEDS IN ORDER FOR THE SHAKING TO STOP. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733792July 13, 2015
AIR BAGS, SEAT BELTS
SWERVED TO AVOID A DEER AND ENDED UP IN THE DITCH. MY AIR BAG FAILED TO DEPLOY AND MY FACE HIT THE STEERING WHEEL. CUT ABOVE EYE REQUIRING STITCHES, MY TEETH CUT THROUGH MOUTH REQUIRING STITCHES. SEVERE CONCUSSION. COMPRESSION FRACTURES L1-L3, T4-T8 IN BACK. MY RIGHT CLAVICLE WAS BROKEN DUE TO SEAT BELT NOT CATCHING. AIR LIFTED TO HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10731674July 2, 2015
AIR BAGS
THE AIR BAG LIGHT KEEPS GOING ON AND OFF. I HAVE NOT FOUND A PATTERN AS TO WHAT CAUSES THIS TO HAPPEN. I AM WORRIED BECAUSE I HAVE SEEN OTHER RECALLS ON JEEP GRAND CHEROKEES WHICH CAUSED THE AIR BAG TO DEPLOY FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731766July 2, 2015
AIR BAGS
I RECEIVED A RECALL NOTICE FROM FCA (FIAT CHRYSLER AUTOMOBILES) IN MARCH, 2015 THAT THAT OCCUPANT RESTRAINT CONTROL MODULE WAS DEFECTIVE AND IT NEEDED TO BE REPAIRED. AS OF TODAY, JULY 2, 2015, THE COMPANY STILL DOES NOT HAVE THE PARTS READY TO REMEDY THE DEFECT. THIS IS AN UNREASONABLE TIME DELAY TO REPAIR THE SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731831July 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730542June 26, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724790June 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY IN MOIST CONDITIONS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CRANK SHAFT POSITION SENSOR WAS REPLACED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 04V112000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE DOOR FAILED TO LOCK AND UNLOCK, THE WINDOW FAILED TO ROLL UP AND DOWN, AND THE SENSOR ILLUMINATED WHEN THE DOOR WAS NOT OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724522June 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724251June 9, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06E022000 (SERVICE BRAKES, HYDRAULIC), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 95,000. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724354June 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/01/15*LJ UPDATED 12/3/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723421June 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722118May 29, 2015
AIR BAGS
I HAVE YET TO HAVE MY JEEP FIXED WITH SAFETY RECALL M35/NHTSA 12V-527. I HAVE RECEIVED LETTERS ABOUT THIS PROBLEM AND HAVE ANSWERED CHRYSLER ABOUT THIS FIX TO NO AVAIL. I HAVE RECEIVED MULTIPLE LETTERS FOR THE RECALL, AND I WENT TO A LOCAL DEALER AND WAS TOLD TO WAIT FOR CHRYSLER TO SEND ME A LETTER TO SAY THE PARTS ARE AVAILABLE. I CAN'T UNDERSTAND WHY IT IS TAKING MONTHS FOR THIS REPAIR TO TAKE PLACE. PLEASE HELP ME WITH THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721816May 27, 2015
SEATS
BRACKET ON DRIVER SEAT,BRACKET AT LEFT FRONT CORNER OF SEAT BROKE....HAVE HEARD OF SEVERAL COMPLAINTS ABOUT THIS SAME THING HAPPENING WITH OTHER JEEP OWNERS....DEALER REPAIRS RANGE FROM 400.00 TO 900.00....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721432May 26, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/21/15*CN UPDATED 9/23/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717169May 18, 2015
AIR BAGS
CHRYSLER HAS FAILED TO CORRECT THE FOLLOWING RECALLS: M35/NHTSA 12V-527 SINCE FEB 2014 WE TOOK IT TO CHRYSLER THEY SAID IT WAS FIXED AND THEN WE RECEIVED ADDITIONAL DOCUMENTATION THAT THE FIX WAS NOT CORRECTED DUE TO PARTS BEING INCOMPATIBLE. WE HAVE NOT HEARD ANYTHING SINCE MARCH 2015. WE CALLED THE LOCAL DEALER AND PARTS WERE NOT AVAILABLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716009May 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOITICE FOR NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712669April 24, 2015
FUEL/PROPULSION SYSTEM
WHY ARE SOME 1993-2004 JEEPS GETTING RECALLED DO TO FIRES FROM REAR ACCIDENTS, WHEN ALL HAVE THE SAME PLACEMENT OF THE GAS TANK BEHIND THE REAR AXLE. FOR LESS THAN TWO HUNDRED DOLLARS FOR A CORRECTIVE HITCH I AM NOT WILLING TO PUT MY FAMILY AT RISK AND BECAUSE I WILL NOT NOR WILL I ASK OTHERS TO JEOPARDIZE THEIR LIVELIHOODS.PLEASE UNDERSTAND MY JEEP HAS BEEN GOOD TO ME AND I TO IT AS IT IS IN GREAT SHAPE, BUT I DO FEEL A NEED TO EXPRESS MY CONCERNS TO ALL TILL THIS MATTER IS SETTLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706142April 16, 2015
SEATS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 06V197000 (SEATS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee