Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10204470September 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROSTER IN JEEP GRAND CHEROKEE LIMITED WILL NOT DEFROST PASSENGER SIDE WINDOW. THIS IS A KNOW DEFECT IN THIS MODEL JEEP AND OF COURSE NOT COVERED BY LIMITED WARRANTY. SO NOW MY WIFE CAN ONLY DRIVE THE CAR DURING THE SUMMER MONTHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204278September 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
01 JEEP GRAND CHEROKEE LIMITED V8 W/ CLIMATE CONTROL. BLENDDOORS OR RELATED COMPONENTS FAILED. DRIVERS SIDE VENTS BLOW HOT AIR, BUT PASSENGER SIDE BLOWS COLD AIR WHEN HEATER IS ON. PRIOR TO THIS, I HAD HEARD WHAT SOUNDED LIKE PLASTIC SHATTERING ONE MORNING AND EVERY TIME THE VEHICLE IS SHUT OFF, THE DASH CREEKS FOR SEVERAL MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204177September 26, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURES, FIRST ONE FAILED AT 35,000 MILES, THE SECOND AT 42,000 MILES, AND NOW THE THIRD AT 71,000 MILES. TOWING CHARGES, RENTAL CARS ETC. CHRYSLER CUSTOMER SERVICE WOULD ONLY QUOTE THE WARRANTY WAS EXPIRED-12,000MILES/OR 12 MONTHS. THIS TIME MY COST IS $724.00 FOR A NEW PUMP, $200.00 FOR RENTAL,AND $68.00 FOR TOWING. THREE FUEL PUMPS IN 71,000 MILES IS RIDICULOUS AND FRUSTRATING. NO MORE CHRYSLER PRODUCTS FOR ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203964September 24, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REGULATOR ON THE DRIVERS SIDE WINDOW FAILED AND THE WINDOW DROPPED. IT WOULD NOT STAY UP ON IT'S OWN. I TOOK IT TO MY MECHANIC (NOT A CHRYSLER DEALER). WHO DISCOVERED IT WAS THE REGULATOR AND REPLACED IT FOR $275. LESS THAN A WEEK LATER ON SAT. 9/15/07. THE SAME EXACT THING HAPPENED TO THE PASSENGER WINDOW. I CONTACTED CHRYSLER FEELING THERE MUST BE A DEFECT FOR BOTH TO GO WITHIN A WEEK OF EACH OTHER. I WAS TOLD THERE IS NO RECALL AND THEY WOULD NOT ASSIST ME WITH THE DRIVERS WINDOW AS I DID NOT GO TO A CHRYSLER DEALER. THEY TOLD ME, FOR THE PASSENGER WINDOW, TO GO TO A DEALER, GET A DIAGNOSTIC DONE (AT MY OWN EXPENSE). SUBMIT THAT TO THEM AND THEY WOULD MAKE A DETERMINATION IF THEY WOULD ASSIST IN MY REPAIRS. THEY ALSO SAID IF THEY DID DECIDE TO ASSIST, THERE WOULD BE A $100 DEDUCTIBLE. SO BY THE TIME I PAY FOR THE DIAGNOSTIC, THE DEDUCTIBLE AND HAVE TO ARRANGE TO GET THE CAR TO THE DEALER TWICE, IF THEY DO DECIDE TO ASSIST ME. IT'S RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF POSTS ON LINE FROM PEOPLE WHO HAVE THE SAME EXACT EXPERIENCE. ONE POOR MAN'S DOG JUMPED OUT THE WINDOW WHEN IT FELL AND WAS BADLY INJURED. I CAN'T BELIEVE CHRYSLER IS ALLOWED TO GET AWAY WITH THIS AT THE CONSUMER'S EXPENSE. THIS HAS BEEN GOING ON WITH THESE REGULATORS FOR YEARS. THEY NEED TO BE HELD ACCOUNTABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203424September 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO LIFT THE WINDOW PORTION OF THE LIFT GATE, THE WINDOW SLAMMED DOWN ON THE CONTACT'S HEAD. SHE LIFTED UP THE WINDOW A SECOND TIME AND IT SLAMMED DOWN ON HER HEAD AGAIN. SHE NOTICED THAT THE TWO WINDOW HINGES WERE EXTREMELY LOOSE. THE DEALER WAS NOTIFIED AND WOULD NOT WAIVE THE CONTACT'S DEDUCTIBLE. THE CURRENT AND FAILURE MILEAGES WERE 65,407.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203179September 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
AS I DROVE ON LOCAL ROADS, I NOTICED THE BRAKE PEDAL SANK LOWER AND LOWER WITH EACH STOP. THE BRAKE LIGHT CAME. I MADE IT TO THE REPAIR SHOP, WHERE THE MECHANIC FOUND TWO METAL BRAKE LINES HAD RUPTURED DUE TO CORROSION, RESULTING IN LOSS OF BRAKE FLUID. ALSO, HE NOTED THE METAL FUEL RAIL HAD RUPTURED DUE TO CORROSION. ALL THREE ARE BEING REPLACED. THIS VEHICLE, WHICH WAS PURCHASED NEW, IS NOT DRIVEN ON THE BEACH OR ALONG THE OCEAN SHORELINE. IT IS DRIVEN ONLY ON SURFACE STREETS AND HAS NEVER BEEN SUBMERGED IN A FLOOD. IT HAS NEVER BEEN IN AN ACCIDENT. IT IS WELL-MAINTAINED, WITH OIL CHANGES EVERY 3,000 MILES, AND REGULAR TUNE-UPS AND FILTER CHANGES. IT IS KEPT WASHED AND WAXED. I FIND IT UNNERVING THAT TWO CRUCIAL SYSTEMS SUFFERED CATASTROPHIC FAILURE IN JUST 5 AND HALF YEARS, LEAVING THE VEHICLE VULNERABLE TO ACCIDENT OR FIRE. I DON'T KNOW IF THIS IS DUE TO A LACK OF CORROSION PROTECTION OR JUST AN INFERIOR METAL, BUT I CAN TELL YOU THAT IN 32 YEARS OF VEHICLE OWNERSHIP, I HAVE NEVER ENCOUNTERED SUCH SAFETY FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202797September 12, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT PLACED THE VEHICLE IN REVERSE, RELEASED THE PARKING BRAKE, AND THE VEHICLE ACCELERATED TO 60 MPH IN REVERSE. THE VEHICLE CRASHED INTO A GUARD RAIL, STRUCK THE WALL OF A GARAGE, AND STOPPED AFTER CRASHING INTO AN ORNAMENTAL STONE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. ALLSTATE INSURANCE HAS PHOTOS. THE CURRENT AND FAILURE MILEAGES WERE 63,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10202546September 11, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE THE ENGINE WAS RUNNING, THE FAN BLADE SEPARATED AND CAUSED THE ENGINE COOLING SYSTEM TO FAIL. THE VEHICLE THEN BEGAN TO OVERHEAT. THE FAN WAS FIRST REPLACED IN JUNE OF 2006. NHTSA CAMPAIGN ID NUMBER 06E011000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) WAS RECEIVED IN JUNE OF 2007. CHRYSLER STATED THAT THEY WOULD REPLACE THE FAN UNDER THE RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY ADDITIONAL ENGINE DAMAGE. THE VEHICLE WILL BE TOWED TO THE DEALER. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201903September 5, 2007
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CLUNKING NOISE WHENEVER HE ATTEMPTED TO TURN THE WHEEL. HE TOOK THE VEHICLE TO THE JEEP DEALER AND WAS INFORMED OF NHTSA CAMPAIGN ID NUMBER 01V007000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH HE IS EXPERIENCING THE SAME FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201685September 2, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WAS DRIVING IN A DOWN POUR AND THERE WAS A VERY LOUD BANG ON THE PASSENGER DOOR AND THE WINDOW SLID DOWN, THIS IS A COMMON PROBLEM WITH JEEP I'M TOLD AND THIS IS THE SECOND TIME FOR ME...................HELP!!!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201197August 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I HAVE 2001 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD YOU OPT TO DO THIS REPAIR YOURSELF, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201079August 29, 2007
UNKNOWN OR OTHER
WINDOW REGULATOR ON BOTH DRIVERS SIDE AND PASSENGER SIDE DOORS HAVE FAILED. MY JEEP HAS 40,000 MILES ON IT, IT IS A 2001 GRAND CHEROKEE LIMITED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201068August 28, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1) EVENTS LEADING UP TO FAILURE: I PUSHED A BUTTON TO ROLL UP THE WINDOW. 2) FAILURE: THE WINDOW 'POPPED' THEN FELL INTO THE DOOR. 3) WHAT WAS DONE TO CORRECT THE FAILURE: I WENT TO A 5-STAR CERTIFIED JEEP DEALER AND WAS QUOTED $300 FOR REPAIRS BOTH TIMES. THIS HAS HAPPENED ON TWO OCCASIONS; ONCE SEPT. 2006 (DRIVER DOOR) AND THE OTHER JUST TWO DAYS AGO - AUG. 2007 (PASSENGER FRONT RIGHT DOOR). AFTER THOROUGH RESEARCH ON THE INTERNET AND DISCUSSION WITH THE DEALER, THIS IS A "COMMON PROBLEM WITH THAT VEHICLE." YET THE DEALER DOESN'T EVEN KEEP THE PART IN STOCK SO SHIPPING FEES ARE INCORPORATED. HAVING A WINDOW WHICH WILL NOT ROLL UP NOT ONLY PUTS PERSONAL PROPERTY AT RISK OF THEFT, BUT ALSO DAMAGE DUE TO RAIN, WIND, SNOW ETC. THE MOST RECENT OCCURRENCE HAPPENED DURING A RAINSTORM ON THE INTERSTATE. THIS NEEDS TO BE ADDRESSED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200782August 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
2001 JEEP GRAND CHEROKEE. NO HEAT ON THE PASSENGERS SIDE IN THE WINTER, AC DOESN'T WORK CORRECTLY ACCORDING TO THE DIAL SETTINGS. DEFROST AND DEFOGGER DOESN'T WORK AS SHOULD. HAVE TO HAVE THE DRIVERS SIDE WINDOW OPEN SOME TO BE ABLE TO SEE AND KEEP THE WINDSHIELD CLEAR. WINDSHIELD FOGGED UP TOO QUICKLY ONCE LAST WINTER AND I PUT THE VEHICLE IN A DITCH AT 5AM IN THE MIDDLE OF WINTER. GOT A SMALL CUT OVER THE RIGHT EYE. MY UNDERSTANDING I WILL HAVE TO GET THE AC/HEAT BLEND DOORS AND ACTUATORS REPLACED IN THE UNIT WHICH REQUIRES THE DASH TO BE REMOVED AND COST IS OVER 1000 US DOLLARS. THE PARTS ARE INFERIOR AND MADE OF PLASTIC AND AS I CAN SEE BY THE NUMBER OF COMPLAINTS ON THE INTERNET THERE ARE MANY, MANY FAILURES. I HAVE NOT HAD THE REPAIR DONE BECAUSE IT'S JUST TOO EXPENSIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10200834August 26, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATOR BROKE ON THE DRIVER'S SIDE. THE PART THAT BROKE WAS ON THE REGULATOR AND A CABLE CONNECTS TO IT. THE PART WAS MADE FROM PLASTIC AND WAS NOT STRONG ENOUGH TO HANDLE THE WEIGHT OF THE WINDOW AND IT BROKE. I AM THE ORIGINAL OWNER AND ALWAYS TOOK GREAT CARE OF MY JEEP. THE DEALER WANTS $270 FOR A NEW ONE (NOT INCLUDING LABOR) AND THIS IS VERY DISAPPOINTING AS NOTHING OUT OF THE ORDINARY WAS DONE TO CAUSE THIS PIECE OF PLASTIC TO BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200260August 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
PASSENGER SIDE OF JEEP GRAND CHEROKEE BLOWS COLD ONLY COLD AIR. MUST BE A POPULAR PROBLEM. REPAIR COST EXCEED $1200 AND A RESPECTABLE DEALER OR REPAIR SHOP. *TR UPDATED 09/10/*07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199384August 13, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD TO REPLACE ALL FOUR WINDOW REGULATORS OVER A PERIOD OF TIME FROM APRIL 2005-AUGUST 2007. I WILL BE DRIVING DOWN THE ROAD AND MY WINDOW STARTS SLOWLY DROPPING. THE ONLY WAY TO THEN RAISE THE WINDOW IS TO PAY AROUND $466 TO REPLACE THE REGULATOR. CHRYSLER CUSTOMER SERVICE HAS BEEN NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198933August 9, 2007
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW ONLY ROLLED A QUARTER OF THE WAY DOWN. MINUTES LATER, THE PASSENGER SIDE WINDOW DROPPED ALL THE WAY DOWN. SHE HAS NOT NOTIFIED THE MANUFACTURER OR A LOCAL AUTHORIZED DEALER. THE FAILURE AND CURRENT MILEAGES WERE 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199184August 7, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
2001 GRAND CHEROKEE LTD WHICH SLIPPED FROM PARK INTO REVERSE CUSTOMER STATES THAT THE CAR SLIPPED FROM PARK INTO REVERSE WHILE IT SAT IDLING AS IT SOMEHOW ROLLED BACKWARDS DOWN AN EMBANKMENT OVER A RETAINING WALL AND ENDED UP FLIPPED ON IT'S SIDE IN 6' OF WATER**CC THE CONSUMER STATED EARLIER MODELS HAD BEEN RECALLED FOR THE SAME PROBLEM SHE EXPERIENCED AND SUPPOSEDLY THE 2001 MODELS HAD BEEN CORRECTED. *JB *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10198484August 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HVAC BLEND DOORS BROKEN IN A POSITION SUCH THAT ONLY COLD AIR BLOWS FROM SYSTEM. THIS ALLOWS FOR NO DEFROST OF ANY OF THE FRONT WINDOWS POSING A SIGNIFICANT HAZARD DURING WINTER TRAVEL. THIS IS THE SECOND OF THIS BODY STYLE GRAND CHEROKEE (99-04) I HAVE OWNED, AND BOTH VEHICLES EXPERIENCED THE SAME FAILURE BETWEEN 50K AND 60K MILES. THE FIRST VEHICLE (1999) WAS REPAIRED BY HERITAGE CHRYSLER JEEP IN OZARK, MO FOR ABOUT $1300.00. THE SECOND VEHICLE (2001) HAS JUST EXPERIENCED THE SAME PROBLEM OVER LAST WINTER AND IS NOW IN NEED OF REPAIR. I BELIEVE THAT THIS CONDITION EXISTS DUE TO A POOR DESIGN FROM THE MANUFACTURER AND THAT THE THREAT INVOLVED FROM POTENTIAL LIMITED VISIBILITY IN THE WINTER, COUPLED WITH THE SIGNIFICANT COST OF REPAIR AND SAFETY CONCERNS, WARRANTS A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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