Jeep Grand Cherokee Complaints (2019)

370 consumer complaints on file.

#11301426January 23, 2020
AIR BAGS
THIS IS IN REFERENCE TO AN ACCIDENT ON 1/22/20 AT APPROXIMATELY 5:45PM NEAR PITTSBURGH, PA. I HAD AN ISSUE WITH THE 'DRIVER SIDE' LOWER OR 'FOOT' AIR BAG, AS IT DID NOT 'UNDEPLOY' OR IF IT DID, IT IS VERY BULKY AFTER DOING SO AND BECAUSE OF THAT, IT CAUSED, IN MY OPINION, ADDITIONAL AND UNNECESSARY DAMAGES TO THE OTHER PARTY'S INVOLVED. SITUATION - IMMEDIATELY AFTER THE ACCIDENT, I NEEDED TO APPLY THE BRAKES AND COULD NOT DO SO BECAUSE THE AIRBAG WAS IN THE WAY OF MY FEET REACHING AND PRESSING THE BRAKE PEDAL. THE VEHICLE WAS STILL IN DRIVE AND IDLING WHICH, CONSEQUENTLY LED TO ME PUSHING THE VEHICLE IN FRONT OF ME FURTHER THAN THE ACTUAL SPOT OF THE ACCIDENT AND 'POSSIBLY' INTO THE VEHICLES IN FRONT OF HER. I LITERALLY HAD TO PUT THE JEEP IN 'NEUTRAL' AND THEN PRESS THE 'POWER OR ON/OFF' BUTTON TO SHUT THE VEHICLE OFF AND TO KEEP IT FROM CONTINUING TO PUSH HER CAR. NOW ... DO I BELIEVE YOUR VEHICLE SAVED MY LIFE ABSOLUTELY! HOWEVER, THIS AIRBAG ISSUE SEEMS TO BE SOMETHING THAT COULD HAVE TURNED OUT HORRIBLY WRONG HAD I NOT KNOWN HOW TO SHUT THE VEHICLE OFF WITHOUT USING THE BREAK. IF I WOULD HAVE BEEN UNCONSCIOUS, THEN IN THEORY I L COULD HAVE PUSHED THE VEHICLE IN FRONT OF ME UNTIL WHAT I WAS PUSHING VIA IDLING WAS TOO MUCH WEIGHT FOR THE LOW RPM'S OF IDLING TO BEAR. ADDITIONAL DETAILS - WHILE EXITING THE HIGHWAY, BUT STILL ON THE EXIT RAMP, I WAS INVOLVED IN A MULTI CAR (4) ACCIDENT THAT I BELIEVE (AS I DID OVERHEAR CONVERSATIONS FROM THE OTHER DRIVERS BUT BEING THE 4TH VEHICLE OUT OF 4, I DID NOT EYEWITNESS THIS MYSELF) MAY HAVE BEEN CAUSED BY AN AGGRESSIVE DRIVER WHO CUT OFF ANOTHER DRIVER IN FRONT OF THE 4 OF US AND THIS ACTION INEVITABLY CAUSED THE 4 OF US BEHIND HIM TO SLAM ON OUR BRAKES. UNFORTUNATELY, THINGS HAPPENED SO QUICKLY THAT I WAS NOT ABLE TO AVOID HITTING THE CAR IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300995January 21, 2020
STEERING
ON SEP 2, 2019 WHILE TRAVELING STRAIGHT AT AROUND 60MPH THE STEERING WHEEL TURNED SLIGHTLY TO THE LEFT AND LOCKED IN THAT POSITION FOR A FEW SECONDS, ALMOST CAUSING A DEADLY CRASH ON THE FREEWAY AS THE VEHICLE ALMOST HIT THE CEMENT DIVIDER. I APPLIED FORCE TO TURN THE WHEEL IN THE OTHER DIRECTION, TO NO AVAIL FOR A FEW SECONDS, BUT THEN WHEN THE WHEEL "UNLOCKED" IT CLICKED AND THE CAR SWERVED TO THE RIGHT, CAUSING US TO ALMOST SPIN AROUND. I HELD THE WHEEL AS STRAIGHT AS I COULD, BUT WE DID GET INTO A COLLISION WHEN THE CAR WAS ALREADY STRAIGHTENING BACK. I REQUESTED MAINTENANCE RECORDS FROM AVIS, THE RENTAL COMPANY, BUT THEY DENIED RELEASING THEM. CAN SOMEONE PLEASE COMPEL THEM TO RELEASE MAINTENANCE RECORDS FOR THIS VEHICLE? WE ALMOST DIED THAT DAY AND THEY WON'T TAKE ANY RESPONSIBILITY FOR THE FAULTY STEERING MECHANISM. AVIS IS ACTUALLY ATTEMPTING TO COLLECT MONEY FROM ME FOR THE DAMAGES BUT WON'T RELEASE THE RECORDS. THANK YOU!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286295December 2, 2019
ELECTRICAL SYSTEM
RADIO NOT WORKING PROBLEM WITH U CONNECT , CAR PARKED IN DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278658November 7, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
TOOK MY CAR TO THE DEALER BECAUSE THE SUNROOF IS LEAKING THEY TRIED TO FIX IT TWICE FAILED THE SECOND TIME I TOOK IT THE COMPLETE DRIVERS SIDE FLOOR OF MY VEHICLE WAS WET THEY SAID THE REASON WHY IT WAS WET BECAUSE IT THE SUNROOF BOLTS HAD RUSTED IT IS LESS THAN A YEAR OLD AND ALREADY HAS RUST .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271404October 27, 2019
AIR BAGS
VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11271000October 25, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE HEADLIGHT COVERS WERE CRACKED. THE CONTACT WAS CONCERNED THAT THE HEADLIGHTS MAY OVERHEAT AND CAUSE A FIRE. THE VEHICLE WAS TAKEN TO ELGIN CHRYSLER DODGE JEEP RAM (1010 E CHICAGO ST, ELGIN, IL 60120, (847) 697-0900) WHERE THEY INFORMED THE CONTACT THAT THERE WAS NO FAILURE AND SHE WAS AT FAULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269956October 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING 72 MPH, THE CONTACT HEARD AN ABNORMAL BANG NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304, (844) 280-9221) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267234October 9, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON THE HIGHWAY, IT BEGAN BEEPING THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE SHUT OFF. I TRIED TURNING TURNING THE VEHICLE OFF AND BACK ON, BUT AS SOON AS I PUT IT INTO DRIVE THE CHECK ENGINE LIGHT CAME BACK ON AND THE CAR STARTED BEEPING AGAIN. FROM SPEAKING WITH FELLOW JEEP OWNERS (ALL DIFFERENT MODELS) THIS PROBLEM SEEMS PRETTY COMMON AND UNSAFE. THE CAR ONLY HAS 5700 MILES ON IT. TOTALLY UNEXPECTED WHEN SPENDING SO MUCH MONEY ON A BRAND NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267108October 8, 2019
SERVICE BRAKES
THE VEHICLE WAS PURCHASED NEW IN MAY 2019 CURRENTLY HAS 2700 MILES ON THE ODOMETER. I WAS TRAVELING ALONG THE HIGHWAY AND BEGAN HEARING A LOUD NOISE THAT SEEMED TO BE EMANATING FROM MY UNDERCARRIAGE. I DROVE TO FIRST OFF-RAMP TO INSPECT AND DISCOVERED A PART OF THE BRAKING SYSTEM HAD BROKEN. THE VEHICLE WAS NO LONGER DRIVABLE AND HAD TO BE TOWED TO A DEALERSHIP. LATER, THE SERVICE WRITER INFORMED ME THAT A CALIPER HAD BROKEN AND THAT DAMAGES WOULD BE COVERED UNDER WARRANTY. I WAS NOT PROVIDED WITH A CAUSE FOR THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267130October 8, 2019
POWER TRAIN
PURCHASED A 2019 JEEP GRAND CHEROKEE 1 MONTH AGO THAT HAD LESS THAN 3,000 MILES ON IT. YESTERDAY WHEN DRIVING HOME FROM WORK, WE WERE GOING ROUGHLY 40 MILES AN HOUR WHEN THE CAR CAME OUT OF GEAR AND LOST ALL POWER TO THE WHEELS. PULLED THE CAR TO THE SIDE OF THE FREEWAY AND TRANSMISSION LOCKED UP . HAD VEHICLE FLATBEDDED TO DEALERSHIP WHERE THE TRANS HAD TO BE MANUALLY DISENGAGED TO GET OF THE TOW VEHICLE. THIS VEHICLE HAS 4,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265520October 1, 2019
ELECTRICAL SYSTEM, ENGINE
27 DAYS AFTER THE PURCHASE OF VEHICLE BATTERY WENT COMPLETELY DEAD AND NEEDED TO BE REPLACED. ON THE 3RD DAY AFTER THIS REPAIR, " CHECK ENGINE" LIGHT WENT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257475September 23, 2019
POWER TRAIN
TRANSMISSION SHIFTS HARD AND ROUGH. MAINLY SHUTTERS THE ENTIRE CAR WHEN THE AUTOMATIC TRANS DOWNSHIFTS FROM 3-2-1 GEARS. VERY NOTICABLE FROM 2-1 GEAR. WILL ALMOST SURGE/JUMP THE CAR FROM THESE TWO GEARS. THIS CAN BE A HAZARD AS IF I WAS TO STOP FAST IT WILL JERK THE ENTIRE CAR AND ALMOST LUNGES THE CAR FORWARD WHEN DOING SO. THIS CAR WAS BOUGHT JULY 27TH, 2019, WITH 2K MILES ON IT. TOOK IT INTO THE DEALER AND OF COARSE THEY DENY ANY ISSUE AS THEY WOULD BE OUT THOUSANDS OF LABOR DOLLARS IF THEY WERE TO FIX 1 CAR. SO IT'S TOO EASY FOR THEM TO PASS OFF THAT IT'S FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245504August 21, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, A WARNING INDICATOR APPEARED, NOTIFYING THE CONTACT TO PULL OVER WITHIN THE NEXT FIFTY MINUTES. THE VEHICLE STALLED AND WAS UNABLE TO RESTART. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS TOWED TO LARRY HILLIS CHRYSLER DODGE JEEP RAM FIAT (3211 N WESTWOOD BLVD, POPLAR BLUFF, MO 63901, (573) 785-5769). THE DEALER STATED THAT THE BATTERY WAS SEVERELY DISCHARGED. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,321.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244490August 16, 2019
SUSPENSION
TODAY MAKES THE 3RD TIME IVE HAD MY CAR AT THE DEALERSHIP. 1ST TIME THEY SAID IT BLEW A FUSE. THIS IS AFTER I GOT A MESSAGE THAT MY AIR SUSPENSION NEEDED SERVICING IMMEDIATELY.THAT LASTED OVERNIGHT. TOOK IT BACK THE NEXT DAY. I WAS TOLD IT WAS A FACTORY DEFECT. PAINT OVERSPRAY, LOOSE WIRING. THEY FIXED THAT. IT LASTED A FEW DAYS. THEN AS I WAS ABOUT TO LEAVE TOWN. I GOT THE MESSAGE AGAIN. I WAS TOLD IT WAS OK TO DRIVE. SO I DID..TODAY I TOOK IT BACK IN. NOW THE DEALERSHIP IS TRYING TO GET ME TO TRADE MY CAR. WHICH WILL COST ME MORE MONRY. WE SHOULDNT HAVE TO PAY ANYMORE MONEY OUT OF POCKET..AND OUR PYTS WILL GO UP. THIS MESSAGE HAPPENS AS CAR IS MOVING. ITS SUPPOSED TO BE RAISING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242453August 8, 2019
UNKNOWN OR OTHER
I PURCHASED THE VEHICLE NEW LAST WEEK AND THE COLLISION AVOIDANCE SYSTEM DOESN'T WORK. I RETURNED THE CAR TO COLONIAL DODGE-JEEP IN HUDSON, MA YESTERDAY WITH 130 MILES ON THE CAR THEY VERIFIED THAT DOESN'T WORK, BUT DO NOT HAVE ANY 'FIX' FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241669August 5, 2019
UNKNOWN OR OTHER
WHILE WAITING STATIONARY TO TURN ON A CITY STREET, THE CAR WAS IN THE AUTO START/STOP MODE. AS SOON AS I TOOK MY FOOT OF THE BRAKE TO BEGIN TURNING, THE CAR COMPLETELY SHUT OFF AND STARTED FLASHING WARNGING LIGHTS AND CYCLING THROUGH SEVERAL WARNINGS LIKE FCW INDICATOR DISABLED. THE CAR ALSO TOLD ME THE LANE DEPARTURE SENSOR WAS TURNED OFF AS WELL. THE CAR CONTINUED TO FLASH THESE LIGHTS AND CYCLE THROUGH MULTIPLE OTHER WARNINGS AND REFUSED TO SHUT OFF. AT ONE POINT THE CAR EVEN TURNED ON THE WINDSHIELD WIPER BLADES BY ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220380June 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHILE DRIVING THE CAR WITH 750 MILES THE ELECTRONIC STABILITY CONTROL, ABS, CHECK ENGINE, BRAKE SERVICE ANTILOCK BRAKE SYSTEM LIGHTS ALL COME ON. WHILE DRIVING NOTICED CAR WASNT TRACKING MILES THEN DIED ON THE INTERSTATE AT APPROXIMATELY 70 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218506June 7, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT NOTICED THAT THE FRONT PASSENGER WINDOW WAS CRACKED. THE VEHICLE WAS TAKEN TO GRIFFIN MOTORS CHRYSLER DODGE JEEP KIA (9576 MERCER PIKE, MEADVILLE, PA 16335 (814) 333-4618) WHERE IT WAS DIAGNOSED THAT THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217375June 2, 2019
ELECTRICAL SYSTEM
STOP/START SYSTEM WARNING LIGHT WHEN THE CAR WAS STATIONARY AT A TRAFFIC LIGHT THE CAR TURNS OFF AT STOP LIGHT AND DOES NOT RESTART AS IT IS SUPPOSED TO WHEN THE ACCELERATOR IS PUSHED. ALL ITEMS ON THE SHIFT INDICATOR BEGIN TO FLASH. CAR MUST BE TURNED OFF AND RESTARTED. THE STOP/START SYSTEM WARNING LIGHT STAYS ON. THIS HAS HAPPENED THREE TIMES AND IS EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217402June 2, 2019
WHEELS
THE JEEP GRAND CHEROKEE CAME WITH 20 INCH TIRES. THE "FULL SIZE SPARE" IS ONLY 18 INCH. THE INTERNET SAYS HAVING 2 DIFFERENT SIZE TIRES CAN BE DANGEROUS FOR DRIVING AND /OR DAMAGING TO THE DIFFERENTIAL. JEEP SHOULD BE MADE TO GIVE A VALID FULL SIZE SPARE TIRE. THE CUSTOMER HAS TO PAY EXTRA FOR THE 'FULL SIZE SPARE'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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