Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11514889April 1, 2023
ENGINE, POWER TRAIN
The engine had smoke coming from under the hood, the technician said the PVC hose was disconnected. I had just picked my jeep up after a year of being at the dealership consecutively and got carbon monoxide poisoning, had to go to my doctor and the emergency room. https://www.jeepgarage.org/threads/2014-wk2-ecodiesel-occasional-smoke-from-under-or-engine-compartment.232597/
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11514659March 30, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
My jeep has been at the dealership for a year prior to this. On February 21,2023 I gave them a list of a weird smell in my cabin, broken, and missing parts. I was sent an email on the ‘March 14, 2023 saying my jeep was fixed and ready I went in on March 17, 2023 to pick up my jeep, from what I could see the broken pieces were repaired. I got in proceeded to drive, after I went maybe 16 miles one way, I had to turn around, there was a weird smell in my cabin. My eyes, and nose started running and my head was feeling weird. I already have COPD. I found the service manager, he went out and got a technician, the tech stuck his head into the jeep and said it was antifreeze. I told him I don’t know what it is, but I feel weird. They proceeded to lift the hood and there was black smoke, the tech said the “PVC” hose was disconnected. I didn’t know what that was, I left the jeep there. I didn’t feel well throughout the weekend, went to my Dr. Monday March 20, 2023. I had a very bad headache, short of breath, nausea, just feeling really bad and run down. I was told it was possible carbon monoxide poisoning, especially since that PVC hose not connected would distribute exhaust into the cabin. I was then taken back to the emergency room on Sunday March 26, 2023, I couldn’t stop vomiting, stomach hurt so bad and headache. I reached out to the dealership, and informed them what happened. They never replied back. I need help please, I’m a disabled U.S. Air Force retired veteran with COPD and other medical conditions. This situation is unacceptable. I’ve tried to get a meeting with the owners, on several occasions. Since they had my engine taken apart and just sitting out back of their dealership for months. I want the engine replaced completely, or they can send my jeep to another dealership to make sure the engine is complete and fixed. This could have killed me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514030March 27, 2023
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral (N). There were no warning lights illuminated. The contact stated that the failure occurred on several occasions and at each occurrence, he waited approximately five minutes in order to restart the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced. The part was replaced, however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The transmission was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,825.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511888March 14, 2023
SEAT BELTS, POWER TRAIN
I was driving and pressed on the gas to go and my car shifted into neutral and wouldn't let me go. I almost got hit by a truck due to this. Luckily he swerved to avoid me. Also my seat belt pulls out but won't retract on passenger side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511347March 11, 2023
POWER TRAIN
Reluctor wheel / toner wheel is poorly designed and causes the vehicle to go into limp mode when part fails. Manufacture is already aware that the magnet strip can detach and chip as a recall has already been placed. HOWEVER, the fix was NOT to replace the part but update the software so vehicle would not stall. For some reason I was told my particle vehicle was not part of the recall for software update. When my toner wheel went bad it left me in an unsafe situation where I was turning onto a highway and with NO warning my vehicle went into limp mode with vehicles approaching at high speed. I was only able to get up to 15mph in limp mode almost causing a crash as I tried to move over to the shoulder. Limp mode is an UNSAFE practice especially with NO warnings. I would rather take my chances of wrecking additional parts on my vehicle than to have my vehicle go into limp mode on a highway which could lead to a serious crash. The recall 20V-475 should be to REPLACE the tone wheel completely and a recall should be done to prevent a vehicle from going into limp mode without any warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511371March 11, 2023
SEATS
The Active Headrest Restraint (AHR) busted open with the broken clip issue and cannot be fixed without a dealership replacement. The car is available for inspection. This was not the result of an accident or collision, as the car was parked. If I were sitting in the seat, it most likely would have given me a concussion or a hospital visit. Since the AHR is supposed to reduce the occurrence of whiplash in the event of a collision, I am now at increased risk of whiplash if something were to happen. Multiple reports claim it has caused injury, and I am now worried for my passengers if their headrest was to also pop out. As of 2023, the NHTSA has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. The vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and I expect a costly repair. There were no previous warnings or indications that this would happen. This is a dangerous situation, and I am scared to drive my car in fear of my headrest not working properly in the event of a FUTURE COLLISION, and am now scared the headrest on the passenger side will bust open and injure someone else. In a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a “cheap plastic component” inside the AHRs that are unable to withstand the 75 pounds of constant pressure applied by the AHRs springs. The plaintiffs claim this 'cost-saving measure' puts the AHRs at risk of failure and vehicle occupants at risk of injury." Here is a link to a perfectly good summary of this issue. The article was published in 2020. https://thomasjhenrylaw.com/blog/nhtsa-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509240February 27, 2023
UNKNOWN OR OTHER
My vehicle ignition button got pushed into the dash and I was unable to start or stop my vehicle from running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509322February 27, 2023
ENGINE, ELECTRICAL SYSTEM
My car shifted to neutral and while I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509379February 27, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact stated that after he disconnected and reconnected the battery cable, the vehicle was able to be restarted, and operated normally. The vehicle was taken to the dealer to be diagnosed. The mechanic found no failure with the vehicle. The manufacturer was not contacted. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508542February 22, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into the proper gear with the RPM's elevated. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was taken to an auto store where the code reader displayed a failure with the diesel engine not regenerating. The vehicle failure cause was not diagnosed by an independent mechanic or dealer. The contact was relating the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The contact stated that the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 123,858. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508008February 18, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car wont start when button pushed and everything in the jeep has been fixed and it still wont work Leaks oil non stop. Work needing to be done: New transmission to stop leak New Fuel Injection pump to start car (has not) New Shifter New Battery New Dashboard as the screen would flicker Car barely has 100k miles on it. Makes no sense
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507503February 15, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while his wife was driving 70-75 MPH, the check engine warning light illuminated. The contact’s wife was able to continue driving. The contacted used an OBD reader to diagnose the vehicle. The contact became aware that the diesel particulate filter (DPF) had failed. The dealer and the manufacturer were notified of the failure and informed the contact that he would be charged for the repair as the Eco diesel Extended Warranty had expired. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 118,800. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506648February 10, 2023
POWER TRAIN
Transmission jerking and slipping until I reach 38mph. Unsafe on roadways feels like being hit from behind. Scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506423February 9, 2023
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on freeway at 50 mph. My 2014 Jeep Grand Cherokee Limited 3.0 diesel ,. loss motive power. I was very fortunate to not crash the vehicle, but the situation was horrifying! I received the recall notice for the HPFP ( High pressure Fuel Pump) , Z46/ NHTSA 22V- 406 but Crystler Corp doesn't have the part available to fix. Iam currently have a loan on my vehicle and can't drive it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506310February 8, 2023
FUEL/PROPULSION SYSTEM
There has been a safety recall since June of 2022 out on my car, and the manufacturer has failed to provide a timely remedy for the situation. I have since taken it to have work done for a permanent code (caused by the recall), and spent time and money trying to resolve the safety issue that the manufacturer has failed to. I am concerned that I am driving a car with a safety issue that has not yet been resolved after nearly 9 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506019February 7, 2023
SEATS
Front Passenger side Head Rest broke apart, looks like a plastic piece or lock mechanism broke on the headrest causing it to break apart and I cannot push it back together and re-lock it. This happened while driving down the road with no external factors at play.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505876February 6, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505302February 3, 2023
SERVICE BRAKES, POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 80 MPH, the rear passenger’s side tire detached from the vehicle. The contact stated that the ABS warning light was illuminated. The contact was able to cruise to the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that due to corrosion, the brake assembly and the drive axle housing needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 134,505.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505185February 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504859February 1, 2023
SEAT BELTS
Driver side seatbelt won’t retract. I’ve cleaned the seatbelt thoroughly and still won’t retract. Vehicle has only 77k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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