Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10785724October 23, 2015
STEERING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785728October 23, 2015
STRUCTURE:BODY
ON 09/12/2015, I WAS REAR ENDED AT A STOP LIGHT IN A GRAND CHEROKEE WITH THE FACTORY TOWING PKG.IE FACT. TRAILER HITCH AND WAS TRAPPED IN THE VEHICLE UNTIL ASSISTANCE ARRIVED. MY REPLACEMENT VEHICLE, ALSO A GRAND CHEROKEE, HAS NO TRAILER HITCH. AFTER READING SEVERAL ARTICLES ABOUT THE GAS TANK FIRE RECALL, I WAS VERY INTERESTED IN GETTING THIS RECALL DONE. I WENT TO BERTERA CHRYSLER, JEEP, DODGE EXPECTING A TRAILER HITCH TO BE INSTALLED AS A PROTECTIVE DEVICE FOR THE FUEL TANK. TO MY SURPRISE I WAS TOLD THAT THE RECALL DID NOT APPLY TO MY VEHICLE. RECALL NUMBER N45. WHEN I WAS REAR ENDED EVERY THING SEEMED TO PERFORM CORRECTLY. THE TRAILER HITCH BENT DOWN TO PROTECT THE FUEL TANK, THE FRAME BUCKLED, AND THE BODY STRETCHED BETWEEN THE DOORS. I SEEMS TO ME THAT WITH THE EXCEPTION OF THE DRIVER DOOR, EVERYTHING PERFORMED AS IT SHOULD TO ABSORB ENERGY FROM THE CAR STRIKING MINE. THE DRIVER'S DOOR WAS JAMMED CLOSED BECAUSE THE TOP FRONT EDGE OF LEFT REAR DOOR OVERLAPPED THE REAR EDGE OF THE DRIVER DOOR. THIS CAUSED ME, THE DRIVER, TO BE TRAPPED IN THE FRONT SEAT UNTIL MY PASSENGER CAME AROUND THE CAR AND FORCED THE DRIVER DOOR OPEN. HAD THE FUEL TANK RUPTURED AND CAUGHT FIRE I WOULD HAVE BEEN IN DIRE STRAIGHTS. SO WHILE THIS IS NOT A COMPLAINT ABOUT A NEW ISSUE, IT IS A COMPLAINT ABOUT HOW THE DEALER HANDLED MY RECALL. EVERYTHING I HAVE READ LEADS ME TO BELIEVE THAT CHRYSLER AGREED TO INSTALL HUTCHES ON ALL THE VEHICLES THAT DID NOT HAVE THE TOWING PKG. OR A MOPAR AFTERMARKET HITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785165October 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783572October 20, 2015
ELECTRICAL SYSTEM
THE DRIVER DOOR WIRING HARNESS BREAKS AND CAUSES THE WINDOWS NOT TO WORK. THIS IS AN ONGOING PROBLEM AND IS CAUSED BY THE REPEATING OPENING AND CLOSING OF THE DOOR AND THE WIRES BEING BENT. THIS CAN CAUSE A SAFETY HAZARD BY WAY OF NOT BEING ABLE TO UNLOCK DOORS IN EMERGENCY OR ROLL DOWN WINDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783573October 20, 2015
EXTERIOR LIGHTING
THE LIGHTS ON THE VEHICLE BECOME DULL DUE TO THE HAZING OF THE PLASTIC CAUSING LOW LIGHTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783574October 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783626October 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10805794October 14, 2015
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781829October 13, 2015
UNKNOWN OR OTHER
RECEIVE A N47 CUSTOMER CARE SATISFACTION NOTICE (REAR STRUCTURAL REINFORCEMENT) . WHEN I CONTACTED CUSTOMER CARE THEY TOLD ME BECAUSE MY JEEP DID NOT HAVE A TRAILER HITCH I DID NOT NEED TO HAVE IT INSPECTED AND HAVE A HITCH INSTALLED. MY GAS TANK IS BEHIND THE REAR AXLE AND HANGS BELOW THE BUMPER. I BELIVE THAT SOMETHING SHOULD BE DONE I THINK IT PRESENTS A DANGER IN A REAR END COLLISION. I THINK THEY JUST WANT TO AVOID THE EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779407October 2, 2015
POWER TRAIN
I BOUGHT MY VEHICLE IN DECEMBER AT ONE OF YOUR DEALERSHIPS AND WHEN I TEST DROVE IT I TOLD MY SALESMAN THAT IS SWAYED IN THE BACK END AND HE SAID I JUST HAVE TO GET USED TO IT CAUSE I'M USED TO A CAR. THIS PROBLEM HAS GOTTEN WORSE AND I HAD IT LOOKED AT AND THE BALL JOINT IS ABOUT TO FALL OUT AND THE REAR TENSION BARS AND PARTS ARE BROKE AND HAVE BEEN SINCE I PURCHASED IT. THIS IS UNSAFE AND I HAVE MY CHILDREN IN THIS CAR. IT HAS EVEN RUINED MY TIRES ESPECIALLY THE PASSENGERS BACK ONE. THE DEALERSHIP LOOKED AT IT AND SAID IT WILL BE OVER 1,000 TO FIX AND THEY WILL ONLY COVER 220 OF THE COST AND I PAY THE REST. I PAID OVER 7,000 FOR THE JEEP AND I FEEL IT'S THEIR JOB TO FIX IT ALL. IF NOT I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. THIS MOTION IS ENOUGH TO PULL ME ALL OVER THE ROAD IN ALL WEATHER CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778472September 29, 2015
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE EXTERIOR AMBER SIDE REFLECTORS DID NOT ILLUMINATE WHILE DRIVING 30 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E064000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764523September 17, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE WINDOWS FAILED TO ROLL DOWNWARD AND UPWARDS AND THE DOORS FAILED TO LOCK ELECTRONICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762900September 10, 2015
UNKNOWN OR OTHER
YES, THERE IS JEEP RECALL N47 TO INSTALL HITCH ON MY 2004 GRAND CHEROKEE. BUT THE PART THAT IS AT DEALERSHIP DOESNT FIX MY VEH.. SO I GUESS WERE ALL OUT OF LUCK. AS THE HITCH WONT MOUNT TO VEH, AS ITS THE WRONG SIZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762550September 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/26/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762548September 9, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EQUIPMENT ADAPTIVE/MOBILITY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THERE WAS A BURNING ODOR COMING FROM THE VEHICLE. THE CONTACT NOTICED THE RESISTOR PACK WAS MELTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10761400September 3, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE SHIFTED GEARS AUTOMATICALLY AND JERKED ROUGHLY. IN ADDITION, THE TRANSMISSION FAILED AND THE VEHICLE LOST POWER. THE CONTACT WAS FORCED TO STOP AT THE MIDDLE OF THE ROAD, TURNED OFF AND RESTARTED THE ENGINE, AND COASTED TO THE SIDE OF THE ROAD. THE TRANSMISSION AND CHECK ENGINE LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO THE DEALER WHO DIAGNOSED THAT THE VEHICLE NEEDED A NEW TRANSMISSION; HOWEVER, A NEW TRANSMISSION WOULD NOT BE AVAILABLE UNTIL NOVEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROMISED TO WORK WITH THE DEALER AND PROVIDE A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 17,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760970September 2, 2015
AIR BAGS, FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/15/2015 THE DEALER INFORMED THE CONSUMER SHE DID NOT NEED THE HITCH INSTALLED AND IT WAS TO PROTECTING IN CASE OF AN ACCIDENT. TWO DAYS LATER, THE CONSUMER WAS REAR ENDED. THERE WAS NO FIRE OR INJURY. UPADTED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10760819September 1, 2015
WHEELS
RIDING ON HIGHWAY PASSENGER SIDE FRONT WHEEL CAME OFF THREE BROKEN STRUTS AND NUTS CAME OFF,TIRE WENT OVER GUARD RAIL INTO ON COMING TRAFFIC,TIRE IS MISSING,NO ONE HURT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760888September 1, 2015
AIR BAGS
ON AUGUST 21 , MY SON AND I WERE PROCEEDING THROUGH AN INTERSECTION DOING APPROXIMATELY 40 MPH WHEN AN ONCOMING DRIVER FAILED TO YIELD AND TURNED DIRECTLY IN FRONT OF OUR JEEP. WE WERE WEARING OUR SEAT BELTS. WE BOTH SUSTAINED HEAD INJURIES AS A RESULT OF THE CRASH. I DON'T REMEMBER MUCH AFTERWARDS. WE ARE HEALING AND JUST THANKFUL WE ARE ABLE TO TELL OUR STORY. THE JEEP HAS BEEN DECLARED TOTALED DUE TO EXTENSIVE FRONT END DAMAGE AND A BENT FRAME. THINGS COULD HAVE BEEN A LOT WORSE. HOWEVER, I STILL HAVE TO WONDER WHY THE AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10759040August 25, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS STARTED, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE FRONT HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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