Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11252106August 28, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO CRANK THE VEHICLE WITH THE PUSH START BUTTON, THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246734August 27, 2019
ELECTRICAL SYSTEM
HEADLIGHTS FLICKER ON / OFF THEN RIGHT HEADLAMP AND /OR BOTH BLACKOUT WHILE DRIVING OR STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246206August 24, 2019
ELECTRICAL SYSTEM
THE 4WHEEL DRIVE, CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON AND THE VEHICLE BECAME UNRESPONSIVE. VEHICLE WOULD NOT REGISTER IT WAS IN PARK OR TURN OFF. HAD TO PULL OFF THE SIDE OF THE ROAD AS I WAS ALMOST HIT SEVERAL TIMES. SOUNDS LIKE THE TCU MAY BE AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243802August 13, 2019
SEATS
DRIVER SIDE HEADREST (AHR SYSTEM) HAS DEPLOYED AND IS BROKEN. IT APPEARS THE PLASTIC CLAMPS THAT HOLD THE HEADREST IN PLACE ARE BRITTLE WHICH CAUSED THE FAILURE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242147August 6, 2019
FUEL/PROPULSION SYSTEM
ABOUT A MONTH AGO FROM THIS DATE, I REMOTE STARTED THE VEHICLE BEFORE LEAVING MY HOME, OPENED THE HOUSE DOOR AND IT WASNT RUNNING. I ENTERED THE VEHICLE AND TRIED TO START IT WITH THE KEY FOB. NOTHING HAPPENED OTHER THAN THE VEHICLE TURNING OVER WITHOUT STARTING. BEEN THIS WAY SINCE. IT WILL START AFTER MANY, MANY ATTEMPTS BY TURNING THE KEY AND EVENTUALLY STARTING. THERE IS NO FUEL PUMP NOISE WHEN THE KEY IS CYCLED NUMEROUS TIME FROM ACC TO ON POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235264July 27, 2019
UNKNOWN OR OTHER
LEATHER ON DASHBOARD HAS SEPARATED AND BUBBLED DUE TO MANUFACTURERS DEFECT. JEEP WILL NOT FIX THE ISSUE STATING IT IS "NORMAL WEAR AND TEAR" THIS IS UNACCEPTABLE ON THE OVERLAND TRIM THAT IS SUPPOSED TO BE A HIGH END TRIM MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230651July 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE MADE A TICKING SOUND WHEN THE VEHICLE WAS STARTED AND WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO SEVERAL DIFFERENT INDEPENDENT MECHANICS AND THEY ALL STATED THAT THE ENGINE WAS GOING TO FAIL IF IT WAS NOT REPAIRED. IN ORDER TO DIAGNOSE THE FAILURE, THE ENGINE WOULD HAVE TO BE TAKEN APART AT A HIGH COST. BENSON CHRYSLER DODGE JEEP RAM (400 W WADE HAMPTON BLVD, GREER, SC 29650, (864) 877-0161) WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST. THE DEALER OFFERED A TRADE IN WITH THE CONTACT HAVING A NEGATIVE EQUITY BALANCE ON THE VEHICLE. THE MANUFACTURER FILED A COMPLAINT FROM THE CONTACT AND REFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229929July 7, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
THE CAR HAS ISSUES STARTING UP AND WHEN YOU TRY TO START THE CAR THE BRAKE BECOME STIFF AND THE CAR WILL NOT START BUT WILL CRANK. ALSO AS I WAS DRIVING THE CAR CUTS OFF WITHOUT WARNING OR WHEN I STOP AT THE RED LIGHT THE CAR JUST CUTS OFF AND I HAVE TO PUT IT IN PARK TURN THE CAR OFF AND WAIT AND RESTART AFTER 5 MINUTES AND IT STARTS WITH NO ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229369July 3, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2013 JEEP GRAND CHEROKEE OVERLAND STARTED TO SMOKING FROM THE ALTERNATOR AND BURNED UP ALMOST CATCHING FIRE. THERE WAS A RECALL THAT THEY ONLY LOOKED AT THE ALTERNATOR NEVER REPLACING IT. I WANT TO KNOW MORE ABOUT THIS RECALL, I WANT TO BE CONTACTED IN REGARDS TO THIS FAULTY PART THAT ALMOST CAUGHT MY JEEP ON FIRE. I FEEL THIS PART SHOULD HAVE BEEN REPLACED. THE JEEP WAS RUNNING STATIONARY WHEN IT STARTED WHISTLING AND MAKING A BAD NOICE. ONCE I STARTED TO DRIVE IT TO AUTO ZONE IT GOT WORSE AND STARTED SMOKING, MAKING A LOUD WHISTLING SOUND AND CHOKING LIKE IT WAS GOING TO DIE. WHEN I PULLED INTO AUTO ZONE IT WAS SMOKING BAD, SMELT ELECTRIC BURNING AND IT WAS ALL COMING FROM THE ALTERNATOR. I HAD TO HAVE IT TOWED 60 MILES BACK HOME AND ANOTHER 12 MILES TO THE DEALERSHIP THAT NEXT MONDAY MORNING BECAUSE THIS HAPPENED ON A SUNDAY WHEN EVERYTHING WAS CLOSED. IF IT'S A RECALL I WANT IT REPLACED, TOW PAID FOR AND THE TIME IT'S BEEN OUT OF COMMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228281June 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE CONTACT THEN DROVE TO NORTHGATE CHRYSLER DODGE JEEP RAM (8536 COLERAIN AVE, CINCINNATI, OH 45251, (661) 395-3005) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222795June 26, 2019
ELECTRICAL SYSTEM, ENGINE
THE DAMAGES DIRECTLY CAUSED BY THE ALTERNATOR RECALL DIRECTLY RELATED TO MY 2013 JEEP GRAND CHEROKEE ARE BEING DECLINED TO BE COVERED BY DEALERSHIP IN A VACAVILLE CALIFORNIA. THEY ARE WANTING TO CHARGE ME $1000 FOR DAMAGES TO MY VEHICLE THAT WERE CAUSED BY ALTERNATOR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222464June 25, 2019
ELECTRICAL SYSTEM
VEHICLE WAS STARTED AND TRANSMISSION PLACED IN DRIVE, THEN DRIVEN ONTO A CITY STREET ACCOMPANIED BY AN UNUSUAL WHINING NOISE, LURCHING, AND IMPAIRED ACCELERATION. VEHICLE WAS LIMPED INTO A PARKING LOT, PLACED IN PARK AND SHUT OFF AGAIN, AFTER WHICH IT WOULD NO LONGER CRANK. VEHICLE WAS TOWED TO DEALERSHIP WHERE INITIALLY THE STARTER WAS REPLACED. AFTER STARTING THE VEHICLE, THE TECHNICIAN REPORTED SPARKS AND A STRONG BURNING SMELL FROM THE ALTERNATOR, WHICH HE DECLARED UNSAFE TO DRIVE. THE ALTERNATOR WAS THEN REPLACED, AFTER WHICH THE POWERTRAIN CONTROL MODULE OR PCM WAS ALSO FOUND TO HAVE FAILED AND WAS REPLACED. THE PRIMARY CAUSE OF THE PROBLEM HERE IS UNCLEAR, BUT THE SAFETY CONCERN STEMS FROM THE SHORTING ALTERNATOR MAKING THE VEHICLE UNSAFE TO DRIVE. IT SEEMS LIKELY THAT HAD THE DRIVER BEEN UNABLE TO IMMEDIATELY PULL OVER, THE VEHICLE COULD HAVE CAUGHT FIRE AND/OR COMPLETELY SHUT DOWN IN TRAFFIC. AS OTHER, SIMILAR VEHICLES FROM THIS MANUFACTURER HAVE BEEN RECALLED FOR WEAK ALTERNATOR DIODES FAILING CATASTROPHICALLY (P60 / NHTSA 14V-634), IT SEEMS REASONABLE TO INVESTIGATE WHETHER THIS HAZARD EXISTS IN THIS AND OTHER SIMILAR VEHICLES ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222138June 24, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 GRAND JEEP CHEROKEE. THE CONTACT STATED THAT THE POWER TRAIN CONTROL MODULE AND ALTERNATOR FAILED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT DID NOT RECEIVE ANY RECALL LETTERS. THE VEHICLE WAS TOWED TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) WHERE IT WAS DIAGNOSED THAT THE BATTERY CAUSED THE FAILURES. THE DEALER WANTED TO CHARGE THE CONTACT FOR BOTH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220360June 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY THE LAST 5 MONTHS. TOOK TO THE DEALERSHIP AND AUTO ZONE FOR A CODE READER A FEW TIMES AND THEY WERE UNABLE TO PINPOINT THE EXACT PROBLEM BECAUSE THE ENGINE LIGHT WOULD DISAPPEAR OR MULTIPLE CODES WOULD APPEAR. THE VEHICLE WOULD AT TIMES SEEM TO LOSE POWER ESPECIALLY GOING UP HILL WHETHER IT WAS ON A CITY STREET OR HIGHWAY. I FINALLY WAS ABLE TO GET A TRUE DIAGNOSTIC TEST DONE ON 6/15/19 WHEN THE ENGINE LIGHT WAS STILL SHOWING ON MY DASHBOARD. THEY CODE READER GAVE P0128 SO I ENDED UP HAVING TO GET MY THERMOSTAT GAUGE REPLACED AND TOTAL REPAIRS WITH DIAGNOSTIC WERE $309.15. I FOUND IT FRUSTRATING AND UNSAFE THAT FOR 5 MONTHS THE ENGINE LIGHT WOULD INTERMITTENTLY APPEAR. AFTER A TRIP OUT OF TOWN AND DROVE A TOTAL OF CLOSE TO 1200 MILES, THE LIGHT STAYED ON. AT THIS POINT, IT IS WHEN I DECIDED TO TAKE IT IN TO THE DEALERSHIP BEFORE THE ENGINE LIGHT DISAPPEARED. I ALSO NOTICED THAT THE SEATBELT WARNING LIGHT WOULD NOT ALWAYS ALERT IF A PASSENGER DID NOT HAVE THEIRS ON. I TRIED TO GO BACK AND SELECT THE SEATBELT PROBLEM SELECTION, BUT IT WOULD NOT ALLOW ME TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219543June 12, 2019
ENGINE
I HAVE BEEN SINCE 2017 (SEPTEMBER) WITH A SITUATION OF A RECALL T36, THE SITUATION WAS RESOLVED TEMPORARILY (SEE ANNEXES INCLUDED). I WAS THEN ASSIGNED TO A CONSULTANT MR. LUCAS FIGUEROA, WORK MY CASE AND CLEARLY INDICATED THROUGH EMAILS (I HAVE ALL THE EVIDENCE) THAT THE ALTERNATOR (BY THEN 2017) WAS NOT AVAILABLE ANYWHERE, TRIANGLE DEALER DEL OESTE WAS INSTALLED A PIECE THAT WAS NOT THE RECALL WHILE THE PIECE WAS AVAILABLE. I MUST CLARIFY THAT THIS SITUATION OCCURRED ON SEPTEMBER 8, 2017 AND I WAS DELIVERED MY BUS ON NOVEMBER 9, 2017. YOU CAN REFER TO CASE #11039953 ASSIGNED BY NHTSA. I AM DEMANDING TO HAVE THE T36 RECALL PART INSTALLED. IT CLEARLY INDICATES IN THE COMMUNICATIONS THAT IT IS A TEMPORARY REMEDY. AND EVEN MORE, I WAS TOLD THAT WHEN THE PART WAS AVAILABLE OR MANUFACTURED THEM (AN FCA OFFICER) WOULD CALL ME TO LET ME KNOW THAT I COULD PASS TO INSTALL THE SAME. I NEVER GOT THE CALL. I NEED THIS CASE HANDLED WITH THE SERIOUSNESS IT DESERVES. RECALL DEALER T59 (WHICH HAS ALREADY BEEN DONE) I EXPLAIN ABOUT THE RECALL PENDING THE T36 (ALTERNATOR) AND I AM NOTIFIED THAT THE ALTERNATOR IS ALREADY INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218376June 6, 2019
UNKNOWN OR OTHER
STATIONARY, BUT UPON ACCELERATING THE ENGINE HESITATES ALL THE TIME. IF FEELS LIKE THERE IS HESITATION, SOMEWHAT, WHEN SHIFTING GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210485May 28, 2019
FUEL/PROPULSION SYSTEM
I HAD A RECALL ON THE FUEL PUMP RELAY, I HAD IT FIXED ON FEBRUARY 24,2015, TODAY I HAD TO REPLACE IT AGAIN, MY CAR STALLED 2X WHILE DRIVING,IT ALSO WOULDN'T START SEVERAL TIMES, WOULD CRANK BUT NOT START. I CALLED MOPAR AND WENT TO JEEP DEALERSHIP AND BOTH REFUSED TO REPLACE FOR FREE. I KEEP A SPARE WITH ME NOW IN CASE I HAVE THE SAME PROBLEM AGAIN. I DON'T WANT TO BE STUCK IN NO MANS LAND LATE AT NIGHT. I HAVE AAA ALSO. I JUST HOPE THIS ISN'T GOING TO BE A CONSTANT PROBLEM THE CONSUMER STATED THE THERE WAS RECALL ON THE VEHICLE, BUT THE PART WAS UNAVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209579May 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE HAS STOPPED DEAD ON AT LEAST 8 OCCASIONS OVER THE LAST YEAR. THE CAR IS RUNNING AND MOVING BUT SUDDENLY STOPS. NO LIGHTS NO MOTOR NOISE NO ABILITY TO STEER OFF THE ROAD. IT SEEMS TO OCCUR AT CITY SPEEDS AND STREETS NEVER ON A HIGHWAY NOTHING HAS SHOWED UP ON DIAGNOSTICS AND NO ONE SEEMS TO BE ABLE TO FIX IT. I AM AFRAID TO DRIVE IT. THE JEEP DEALERSHIP SAYS THERE IS NOTHING WRONG ON DIAGNOSTICS SO THERE IS NOTHING TO FIX. THE DEALERSHIPS HEAD MECHANIC IS NOT RETURNING CALLS. I WAS RESEARCHING AND FOUND THAT THERE MAY HAVE BEEN A RECALL ON THIS ISSUE WITH THE SAME MAKE AND MODEL INCLUDING 2011 TO 2014. MINE IS 2013. THE DEALERSHIP WILL NOT SPEAK TO THIS ISSUE. I DO NOT KNOW WHAT A TAKAYUKI RECALL IS, I GAVE THE LAST DATE THIS HAPPEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208573May 20, 2019
VISIBILITY/WIPER
TL-THE CONTACT OWNS A 20013 JEEP GRAND CHEROKEE OVERLAND. THE SUN ROOF EXPLODED, SHOOK THE VEHICLE.. *BF SUNROOF NOT STRUCK BY DEBRIS OR FOREIGN OBJECT MANUFACTURER CONTACTED, OFFERED TO REPAIR FREE OF CHARGE (INCORRECT). JEEP CHRYSLER DUBLED RESPONSIBILITY-ORDERED ONE TIME GOOD WILL TO PAN HALT THE COST OF SUNROOF. WHILE DRIVING AT APPROXIMATELY 20 MPH, WITHOUT BEING STRUCK BY DEBRIS OR A FOREIGN OBJECT THE SUNROOF EXPLODED AND THE VEHICLE SHOOK. THERE WAS NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO MARK'S CASA CHRYSLER JEEP LOCATED AT 9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 897-8400 WHERE THE SUNROOF WAS ORDERED. THE MECHANIC WAS ABLE TO COVER THE SUNROOF TEMPORARILY WITH A PIECE OF PLASTIC. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS CONTACTED AND AN OFFER MADE WAS MADE TO REPAIR THE VEHICLE FREE OF CHARGE, CASE NUMBER: 58595012. THE APPROXIMATE FAILURE MILEAGE WAS 47,760. "PIIR=Y". AH*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203434April 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO ROMANO CHRYSLER JEEP (LOCATED AT 215 W GENESEE ST, FAYETTEVILLE, NY 13066, (315) 637-3101) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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