Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11341294July 24, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50-55 MPH, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM (1130 AUTO MALL DR, LANCASTER, CA 93534(661) 948-8411) WHO STATED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340908July 22, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAVE HAD SEVERE ELECTRICAL PROBLEMS WITH THIS CAR. THE CAR RANDOMLY SHUTS DOWN WHILE I AM DRIVING WHICH PUTS ME AND MY FAMILY IN VERY DANGEROUS SITUATIONS. IT LOOKS LIKE THERE IS A RECALL INTENDED TO ADDRESS THIS ISSUE BUT IT SOUNDS LIKE THEY DO NOT HAVE A SOLUTION YET. THE ISSUE IS GETTING WORSE AND WORSE AND I AM NOT IN A POSITION TO BUY A NEW CAR RIGHT NOW. WHAT DO I DO? (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340916July 22, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
IN 2019 MY ENGINE LIGHT WENT ON WITH CODE P0520 - OIL PRESSURE SENSOR. I REPLACED THE OIL PRESSURE SENSOR AND THE ENGINE LIGHT CAME BACK ON A MONTH LATER WITH THE SAME CODE P0520, SO I REPLACED THE OIL PRESSURE SENSOR FOR A SECOND TIME. LESS THAN A MONTH LATER I BEGAN GETTING A GENERIC CODE P06DD. I HAVE SENSE REPLACED THE OIL PRESSURE SENSOR A 3RD TIME ALONG WITH THE OIL FILTER HOUSING AND OIL PUMP. IT WAS FINE FOR ABOUT A WEEK BUT THEN CODE P0520 - OIL PRESSURE SENSOR RETURNED. THERE ISSUE IS NOT MECHANICAL AND NO ONE HAS BEEN MECHANICAL AS ALL OF THE PARTS ASSOCIATED WITH THE CODE HAVE BEEN REPLACED REPEATEDLY. NOBODY IS ABLE TO RESOLVE IT AND I CANNOT PASS INSPECTION UNTIL THEY DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340651July 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. DAN O'BRIEN CHRYSLER DODGE JEEP RAM (175 PELHAM ST, METHUEN, MA 01844) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340755July 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AIRPARK DODGE CHRYSLER JEEP (7801 E. FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339972July 17, 2020
POWER TRAIN
IN A PULL FORWARD PARK SPOT, SHIFTED TO REVERSE TO BACK OUT. CAR LURCHED BACKWARD VERY FAST. CROSSED THE ROAD, STOPPED BY A 4' X 6' POST SET IN THE GROUND. THE COLLISION BROKE THE POST AND CRACKED MY CAR'S REAR BUMPER. I PUT MY FOOT ON THE BRAKE, BUT IT COULD NOT CONTROL THE SPEED. THANKFULLY, NO PEOPLE WERE IN THE ROAD. NO INJURIES. THIS WAS PIN A COMMERCIAL FARM, WHERE PEOPLE CAN HARVEST THE FRUITS AND VEGETABLES. THE ROAD IS BLACKTOP. MY CAR LEFT SKID MARKS ACROSS THE WIDTH OF THE ROAD. IT WAS A FRIGHTENING EVENT FOR ME AND MY FRIEND. I CALLED MY CAR DEALER LATER TO ASK IF THERE HAD BEEN ANY INCIDENTS LIKE THIS...SHIFTING INTO REVERSE AND THE CAR ZIPPED OFF- OUT OF CONTROL. TECH SAID ' NO'.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11339868July 17, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN TURNING ON THE RIGHT FRONT TURN SIGNAL MY EMERGENCY FLASHERS COME ON INSTEAD OF THE TURN SIGNAL. FOG LIGHTS DOESN'T WORK AT ALL. WIND SHIELD WIPERS COME ON RANDOMLY WHETHER IT IS RAINING OR NOT. THESE ALL HAPPEN WHEN DRIVING THE VEHICLE. SOMETIMES THE VEHICLE WILL TURN OFF RIGHT AFTER STARTING. I HAVE TO RE-START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339691July 16, 2020
FUEL/PROPULSION SYSTEM
ON NOVEMBER 21, 2019 MOPAR ISSUED A FUEL PUMP RECALL FOR MY VEHICLE. I WAS HAVING ISSUES WITH MY FUEL PUMP RELAY AND THEY REPLACED IT WITH THE DEFECTIVE MODEL PART BECAUSE THERE HAS NOT BEEN A REMEDY TO THE RECALL ISSUED. I AM EXPERIENCING ISSUES WITH THE FUEL PUMP AGAIN. A DEFECTIVE FUEL PUMP IS A BIG SAFETY CONCERN. AS A CONSUMER I NEED AN UPDATE AS WHEN AN EFFECTIVE REMEDY WILL BE AVAILABLE, FOR THE SAFETY AND RESALE VALUE OF MY VEHICLE. (RECALL RELATED INCIDENT) TS ALSO, IT WOULD BE GREAT TO KNOW WHAT SORT OF TIME FRAME MANUFACTURERS ARE EXPECTED TO RELEASE A REMEDY FOR A RECALLED PART AFTER ISSUING THE NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339530July 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339303July 14, 2020
FUEL/PROPULSION SYSTEM
THEY SENT ME A LETTER BACK IN JANUARY 2020 THAT MY FUEL PUMP RELAY NEEDED TO BE REPLACED AND IT IS JULY 14TH 2020 AND IT'S STILL NOT AVAILABLE TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339352July 14, 2020
ELECTRICAL SYSTEM
I HAVE A 2012 JEEP GRAND CHEROKEE THAT IS UNDER A RECALL V62?NHTSA 19V-813 FOR AN ISSUE WITH THE FUEL PUMP RELAY. THE MANUFACTURER DOES NOT HAVE A REMEDY YET FOR THIS ISSUE. I HAVE HAD DIFFICULTY STARTING THE VEHICLE WHILE STATIONARY FOR 3 DAYS IN A ROW. ON THE FOURTH DAY, I AM NOW UNABLE TO START THE VEHICLE, WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339430July 14, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CAR DOES NOT ACCELERATE AT TIMES WHEN DRIVING AND CAR HAS A PROBLEM STARTING. THEY DON'T HAVE THE PART YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338915July 12, 2020
SEATS, UNKNOWN OR OTHER
HEADRESTS POPPED A FEW MONTHS OF EACH OTHER WHILE I WAS AT A STOP. I THOUGHT SOMEONE THREW SOMETHING INTO THE CAR! HIT THE BACK OF MY HEAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338845July 12, 2020
UNKNOWN OR OTHER
CAR UNEXPECTEDLY STALLS OUT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338809July 11, 2020
FUEL/PROPULSION SYSTEM
I RECEIVED SAFETY RECALL #19V-813 IN FEBRUARY OF THIS YEAR. THE RECALL WARNS OF AN ENGINE STALL WITHOUT ANY WARNING. WE LIVE IN A REMOTE AREA AND CANNOT RISK DRIVING THE VEHICLE. WE HAVE NOT BEEN ABLE TO USE THE CAR FOR OVER FOUR MONTHS. I HAVE CALLED CHRYSLER MULTIPLE TIMES BUT THERE IS STILL NO REMEDY. THIS DELAY IS INTOLERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339111July 9, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO START VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE WAS OUT OF WARRANTY. ALSO, THE FUEL PUMP WAS NOT APART OF THE RECALL REPAIR. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337630July 6, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2012 GRAND JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ROSSI CHRYSLER DODGE JEEP RAM (411 NJ-31 S, WASHINGTON, NJ 07882) WAS CONTACTED AND CONFIRMED THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337649July 6, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE ROSSI CHRYSLER DODGE JEEP RAM LOCATED AT 411 NJ-31 S, WASHINGTON, NJ 07882, WHERE THE TECHNICIAN STATED THAT THERE WAS AN UNKNOWN LIGHT ON THE DASHBOARD WHICH WAS FIXED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE TECHNICIAN STATED THAT THE REMEDY WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331892July 1, 2020
SERVICE BRAKES, ENGINE, STEERING
THE ENGINE STALLED COMPLETELY WHILE I WAS AT A TRAFFIC SIGNAL, PREPARING TO MAKE A TURN ONTO A BUSY HIGHWAY. LOSS OF POWER TO BRAKES & STEERING SINCE THE ENGINE COMPLETELY SHUT DOWN. I SHIFTED THE VEHICLE INTO PARK, STARTED THE ENGINE AGAIN, SHIFTED INTO DRIVE BUT THE VEHICLE WOULD NOT MOVE. EVENTUALLY (IN A MATTER OF SECONDS) THE VEHICLE LUNGED FORWARD AND I WAS ABLE TO SAFELY DRIVE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331687June 30, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE WESTGATE CHRYSLER DODGE RAM LOCATED AT 6421 OLD WESTGATE RD, RALEIGH, NC 27617, WHERE THE FUEL PUMP WAS REPLACED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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